Digitalization is transforming the banking industry and customer expectations. Private banks must move from product-centric to client-centric approaches using digital enablers to both improve operations and innovate new services. This includes addressing new markets through tailored user experiences, developing community features, and becoming a trusted place for financial and social support through protection, empowerment, guidance, and intimacy.
Consumers today are more ‘SoLoMo’ –Social, Local and Mobile. The article discusses about the key global trends and benchmark practices that would help retailers to build seamless consumer experience and long-term profitability in the near future (2020). Using Big-Data for predictive analytics, leveraging technology to create Omnichannel customer experience, implementing effective Supply-Chain, using prompt methods payments, enforcing efficient employee training and other success factors mentioned in the article, will definitely shape the future of a successful retailers to manage the complexity and diversity of retailing in 2020. All topics covered all supported with concrete examples of worldwide benchmark in the industry.
R Systems’ Profile available on Microsoft Public Sector Global Outlook Direct...R Systems International
Microsoft Public Sector Global Outlook Directory 2015 : R Systems’ advertisement is available on Page 31 and our brief corporate profile is available on Page 101
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#31
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#102
'Game-changers' provides highlights on how CIOs are shaping the digital agenda of orgs & taking advantage of technologies to drive better business outcomes.
Introducing Affiliate Marketing Mastermind. Inside this eBook, you will discover the topics about how does affiliate marketing work, understanding your chosen program, different affiliate programs, other affiliate methods network, style affiliate programs, different commission structures, promoting your chosen product and do’s and don’ts.
Consumers today are more ‘SoLoMo’ –Social, Local and Mobile. The article discusses about the key global trends and benchmark practices that would help retailers to build seamless consumer experience and long-term profitability in the near future (2020). Using Big-Data for predictive analytics, leveraging technology to create Omnichannel customer experience, implementing effective Supply-Chain, using prompt methods payments, enforcing efficient employee training and other success factors mentioned in the article, will definitely shape the future of a successful retailers to manage the complexity and diversity of retailing in 2020. All topics covered all supported with concrete examples of worldwide benchmark in the industry.
R Systems’ Profile available on Microsoft Public Sector Global Outlook Direct...R Systems International
Microsoft Public Sector Global Outlook Directory 2015 : R Systems’ advertisement is available on Page 31 and our brief corporate profile is available on Page 101
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#31
http://digital.tudor-rose.co.uk/public-sector-global-outlook/#102
'Game-changers' provides highlights on how CIOs are shaping the digital agenda of orgs & taking advantage of technologies to drive better business outcomes.
Introducing Affiliate Marketing Mastermind. Inside this eBook, you will discover the topics about how does affiliate marketing work, understanding your chosen program, different affiliate programs, other affiliate methods network, style affiliate programs, different commission structures, promoting your chosen product and do’s and don’ts.
Introducing Affiliate Marketing Mastermind. Inside this eBook, you will discover the topics about how does affiliate marketing work, understanding your chosen program, different affiliate programs, other affiliate methods network, style affiliate programs, different commission structures, promoting your chosen product and do's and don'ts.
signmesh snapshot - quick look into the fashion industrysignmesh
How is the fashion industry trying to catch up with ever growing consumer demands? A collection of signs and cases relating to fashion - brick and mortar, trying and buying experience.
Profitability of Accessibility WordPress Accessibility Day 2020Sumner M. Davenport
Can creating or remediating WordPress sites to include Accessibility increase clients and web designers profits?
Can you measure how much money businesses are losing out on because of a non-Accessible website?
Can profits be lost by designers who are not including Accessibility in their services?
The answer to all of the above is “Yes.”
Data & trends 2014 the digital games industry in review joost van dreunenMary Chan
Now, one year into the new console cycle, is a great moment to assess if and how the games market landscape has changed. The transition to digital has opened up new opportunities in the form of emerging markets, post-launch commercialization and licensing, But it has also created a lot of insecurity as game companies struggle with the rising cost of marketing and a growing influence of big publishers on the industry. In this presentation we’ll take a look at the current games industry landscape, identify major trends for the coming year and take a first run at deciphering the early signs of what lies ahead. As always, the audience will leave with a permanent +2 modifier on all Industry Intelligence rolls.
Intended audience & prerequisites: In this presentation we’ll take a look at the current games industry landscape, identify major trends for the coming year and take a first run at deciphering the early signs of what lies ahead.
Session takeaways: Attendees will receive a detailed overview of the current digital games market, key drivers and trends, and how this affects their business. The presentation contains extensive data and research on the games industry.
More DISRUPTION on https://www.techingrocery.com
The supermarket is dead, long life to the supermarket!
While I was waiting the digital new upcoming innovations, I really thought that the supermarket was dead! But in reality, supermarket is moving faster than expected! Many consumers love having groceries delivered to their door, but there is still a huge number of shoppers that love going to the store and personally select their products. It is clear that the “digitization” of the store is becoming a key issue in many sectors of distribution and the Grocery retail is not being outdone. Several technologies and techniques are promising in the context of “digitization” of supermarkets, provided they are well controlled. Bellow, find the Techingrocery selection of the 15 most disruptive innovation to change the face of supermarkets as we know!
Full article on https://www.techingrocery.com/publicity/15-digital-innovations-in-grocery-you-must-be-aware-in-2016/
Presentation delivered during the Introductory Course to Big Data in Agriculture. 29/11/2013, NCSR Demokritos, Athens, Greece.
The presentation is heavily based on the report titled “Big Data Now: 2012 Edition", by O’Reilly Media, Inc.
More info about the event: http://wiki.agroknow.gr/agroknow/index.php/Athens_Green_Hackathon_2013
RockYou's Raymond Chan gave an informative presentation about OpenSocial at the Girls in Tech Developer Summit November 19, 2008 in San Francisco. Raymond gave a short history of OpenSocial and a lot of detailed information on coding for OpenSocial.
Three Necessary tools for high Affiliate Marketers
Your Own Website, Incentives, Link Popularity, it is something to bring on the table when you have a meeting with Affiliate Marketers.
Future Of Advertising Webinar Full DeckTroy Centazzo
The Program – New Media specialist Troy Centazzo reviewed the rapid trends in marketing and provided strategic insights into where marketers and investors should be focusing their attention. Attended by hundreds of media industry investors, companies, strategic firms, analysts, and others.
Mobile Business Applications can be devloped on a low budget and its value to business is increasing every day.
Best Business Apps is the lading mobile application developer in Australia.
Contact us now on 1300 655 517.
Introducing Affiliate Marketing Mastermind. Inside this eBook, you will discover the topics about how does affiliate marketing work, understanding your chosen program, different affiliate programs, other affiliate methods network, style affiliate programs, different commission structures, promoting your chosen product and do's and don'ts.
signmesh snapshot - quick look into the fashion industrysignmesh
How is the fashion industry trying to catch up with ever growing consumer demands? A collection of signs and cases relating to fashion - brick and mortar, trying and buying experience.
Profitability of Accessibility WordPress Accessibility Day 2020Sumner M. Davenport
Can creating or remediating WordPress sites to include Accessibility increase clients and web designers profits?
Can you measure how much money businesses are losing out on because of a non-Accessible website?
Can profits be lost by designers who are not including Accessibility in their services?
The answer to all of the above is “Yes.”
Data & trends 2014 the digital games industry in review joost van dreunenMary Chan
Now, one year into the new console cycle, is a great moment to assess if and how the games market landscape has changed. The transition to digital has opened up new opportunities in the form of emerging markets, post-launch commercialization and licensing, But it has also created a lot of insecurity as game companies struggle with the rising cost of marketing and a growing influence of big publishers on the industry. In this presentation we’ll take a look at the current games industry landscape, identify major trends for the coming year and take a first run at deciphering the early signs of what lies ahead. As always, the audience will leave with a permanent +2 modifier on all Industry Intelligence rolls.
Intended audience & prerequisites: In this presentation we’ll take a look at the current games industry landscape, identify major trends for the coming year and take a first run at deciphering the early signs of what lies ahead.
Session takeaways: Attendees will receive a detailed overview of the current digital games market, key drivers and trends, and how this affects their business. The presentation contains extensive data and research on the games industry.
More DISRUPTION on https://www.techingrocery.com
The supermarket is dead, long life to the supermarket!
While I was waiting the digital new upcoming innovations, I really thought that the supermarket was dead! But in reality, supermarket is moving faster than expected! Many consumers love having groceries delivered to their door, but there is still a huge number of shoppers that love going to the store and personally select their products. It is clear that the “digitization” of the store is becoming a key issue in many sectors of distribution and the Grocery retail is not being outdone. Several technologies and techniques are promising in the context of “digitization” of supermarkets, provided they are well controlled. Bellow, find the Techingrocery selection of the 15 most disruptive innovation to change the face of supermarkets as we know!
Full article on https://www.techingrocery.com/publicity/15-digital-innovations-in-grocery-you-must-be-aware-in-2016/
Presentation delivered during the Introductory Course to Big Data in Agriculture. 29/11/2013, NCSR Demokritos, Athens, Greece.
The presentation is heavily based on the report titled “Big Data Now: 2012 Edition", by O’Reilly Media, Inc.
More info about the event: http://wiki.agroknow.gr/agroknow/index.php/Athens_Green_Hackathon_2013
RockYou's Raymond Chan gave an informative presentation about OpenSocial at the Girls in Tech Developer Summit November 19, 2008 in San Francisco. Raymond gave a short history of OpenSocial and a lot of detailed information on coding for OpenSocial.
Three Necessary tools for high Affiliate Marketers
Your Own Website, Incentives, Link Popularity, it is something to bring on the table when you have a meeting with Affiliate Marketers.
Future Of Advertising Webinar Full DeckTroy Centazzo
The Program – New Media specialist Troy Centazzo reviewed the rapid trends in marketing and provided strategic insights into where marketers and investors should be focusing their attention. Attended by hundreds of media industry investors, companies, strategic firms, analysts, and others.
Mobile Business Applications can be devloped on a low budget and its value to business is increasing every day.
Best Business Apps is the lading mobile application developer in Australia.
Contact us now on 1300 655 517.
Digital intervention is a reality in today’s banking business and banks need to adapt and respond to this change to stay ahead of competition. The digital foreground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
The CII-PwC report titled, Banks taking a quantum leap through digital, released at CII National BANKing TECH Summit by Mr H R Khan Dy Governor RBI, Mr A P Hota MD& CEO National Payments Corporation of India and M S RaghavanChairman & MD, IDBI Bank.
Perspective- Multi Channel Banking: A Five Point Strategy Infosys Finacle
The last two decades have witnessed a paradigm shift in the way people bank. While the shift from branches to ATM based cash withdrawals and from there on to internet banking was slow, it has been a different story in the case of mobile banking. The growth in adoption of mobile banking over the last three years has been tremendous. Many banks have rolled out internet banking, mobile banking, call centers, ATM based transactions and video banking. But, have banks moved from multiple channels to true multi-channel banking with seamless cross channel experiences?
Here we explore a five point strategy that would empower banks and financial institutions to define a robust multi-channel offering.
Accessibility of Digital Banking on Customer Satisfaction: National bank of K...iosrjce
Banks have been forced to deleverage and identify alternative sources of value as a result of increased
regulations and competitive challenges. This has led to the introduction of digital banking where technology is
mostly embraced while carrying transactions. However, customers are still waiting for this new banking
experience, touted as a revolutionary transformation that will bring many new features, including anytime and
anywhere banking, ultra-fast response times, and omnipresent advisors. The objective that guided the study: To
establisheffect of accessibility of digital banking on Customer Satisfaction case of National Bank of Kenya,
Bungoma County. The target population for the study was bank customers and banking staff from National Bank
in Bungoma County and a sample size of 417. Descriptive survey design was undertaken. Data was collected
using questionnaires, interview schedules and document reviews. Analysis was done with the aid of Statistical
Package for Social Sciences where both descriptive and correlation analysis were performed. The findings of
the study established there was a significant relationship between accessibility of digital banking and
customer’s satisfaction, χ2
(6, N=350) =390.74, P= 0.00. The study recommends that Mobile banking and POS
terminals, need to come up with an application that can be used to enhance digital banking.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Bank of the future: Digital Transformation StrategyNawaf Albadia
A guide to planning and executing Digital Transformation Strategy to build your Digital Bank of the Future. A framework to implement digital experience, digital business and digital innovation
Today, many of these same banks are looking at returns of 8 percent — if they are still in business. Growth is hard to find, revenue is under intense pressure, and the cost of doing business continues to increase.
Banking in the Digital Era - Microsoft India PerspectiveMicrosoft India
Authored by Basudev Banerjee, Industry Marketing Lead, Microsoft & Vishnu Bhavaraju, Enterprise Strategy Architect, Microsoft, this document outlines Microsoft’s understanding of the digital and service delivery framework, target operating models and suggested business solution architecture and footprint within the BFSI vertical.
Digital Banking: Enhancing Customer Experience; Generating Long-Term Loyalty ...Cognizant
To stay profitable and grow in the new digital economy, banks need to adopt a customer-centric business model, diversify online delivery of products and services channels and begin making meaning from valuable trails of digital information.
Energy markets have been subject to deep structuring changes in the last few years. Discover CH&Cie's commodities offer and our 5 key levers to be successful on the competition arena
The Volcker Rule, a part of the Dodd-Frank Wall Street Reform and Consumer Protection Act, was adopted on December 10, 2013. Check out how CH&Cie can help your organization implement it
In this article, we review the basics of Bitcoin, its main characteristics and opportunities as well as interesting innovations that have recently been developed in various parts of the world.
Key learnings of recent AQR & CCAR exercises suggest that some significant moves are required to fulfil market & regulators expectations. In this context, CH&Cie is pleased to share with you the latest developments in implementing stress testing as well as best practices
In the current demanding environment, Financial Institutions are facing a complex challenge: attract new clients while keeping a strict cost effective approach and coping with local and global regulations.
CH&Cie takes you through the stakes and key success factors to to increase attractiveness and customer satisfaction.
HR departments are deeply evolving from administrative-focused to business-focus organizations. Thanks to its in-depth knowledge on IT&Ops, CH&cie takes you through the context and stakes of this transformation
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
CH&Cie_Digital in Private Banking
1. Chappuis Halder & Cie
Digital in Private Banking
3rd of April, 2014 Daniel Corrales dcorrales@chappuishalder.com
Patrick Bucquet pbucquet@chappuishalder.com
Stéphane Eyraud seyraud@chappuishalder.com
2. Introduction
2
"The next big thing is digitalisation”
There are more wealthy people on Facebook,
Google+, and other networks than anywhere, and
what if they begin getting investment advice
through those channels?
-- Jürg Zeltner
CEO, UBS Weatlh Management
September 16th 2013
3. Agenda
Paradigm shifts driven by the introduction of digital strategies
Leads to explore in Digital Private Banking
Our value proposition
3
4. The Banking industry is going through major changes, and banks are
more and more challenged by new entrants
4
Data is the real
value, not
commission
…
Next Gen
Banking
Banking is a
service, product-
agnostic
Regulation is no
longer a barrier
UX is key to provide a
service focusing on one
use, bank-agnostic
Governance bodies favor
financial inclusion, easing
new entrants into the
industry
There is a strong pressure on
commissions, banking business is now
about customer data use
800 million users
(e-commerce)
8,5 million users,
40% of Kenyan
adults
1% of Whole Foods
transactions after 1
month (US)
5. Alibaba is now one of the biggest financial service providers in the
world, and is ready to launch a real bank
300 million users of Alipay
(online payment) – 80 million
transactions par day
190 million users of Alipay
Wallet
Yu’e Bao is the biggest funds
(125 million customers, $90 Mds
AUM)
Zhao Cai Bao finances SME,
based on a P2P model
Chinese banking
regulator allowed
Alibaba to launch
MYBank, a privately
owned bank
5
6. Customers are now surrounded by new technologies and new devices
transforming the way to interact with each others
6
Devices
Social media
Platforms
7. The web has now changed to become the “web of users”, users are
much more trusting their peers than the brands
7
The wealthy tend to be part of connected digital communities who share their
ideas and opinions
2/3 of users are trusting their peers, 1/6 are trusting the brands
8. I want to be able to send
feedback to my bank so it can
improve my service
I am expecting personal
interactions with representatives
and a customized interface
I want my bank to be able to fit
to my specific banking usage
(personalized offers, “pay as
you bank”, personal savings &
budget management)
I want to get access to my
personal information and my
banking services whenever I
want and wherever I am (multi-
devices), with a real time update
I need to understand my bank to
make my life simpler
I need a simplified interface that
fits to the device I use
I want my bank to be present in
my day to day online social
environment
I want to benefit from my social
network(expertise,
recommendation, etc.)
I want to share banking services
with my community
Digital Era
Digital UX
The digitalization of day-to-day life brings customer’s new expectations,
which are much more user experience oriented than service based
Loyal
Smart
Co-
construction
Always on
Personal
Simple &
design
Social
Gamification
I want my bank to give me the
tools to take my own decisions
based on my analysis
I want to get access to the best
expertise from my bank when
needed
I want to get concrete benefits of
my relationship with my bank
(coupons, promotions, gift, etc.)
I want to use existing or new
services with fun
8
Different aspects of best-in-class attributes in digital banking
9. Agenda
Paradigm shifts driven by the introduction of digital strategies - examples
Leads to explore in Digital Private Banking
Our value proposition
9
10. Rational:
> Being first-mover to create
a competitive advantage
> Being different from
competitors
> Start local then move to
other market
New technologies open up incredible opportunity to build a new business
model in private banking
10
1
Private
Banking
New
generation
Basic digital
offer
2
3
Improved
digital offer
New Business
Model
> Standard offer
> e-banking, online
presence
> Different web and mobile offer
> Focus on smartphone use
> M-banking
> Big Data: analytics clients and prospects
> Costumed digital offers
> Introduce now products and innovating
services
> Refocus on UX (User eXperience):
useful, intuitive, fun and easy
Split zone:
> New technologies reach mass market
> New digital standards, coming from other sectors,
are deeply changing private banking and customer
experience
> Banks are not anymore the only providers of
banking services (P2P lending, etc.)
> Banks propose other services than banking
services
Traditional banking
services
Today’s challenge is to reinforce market position, be a first-mover and capture new markets
11. Level 1 : Product-Centric
Level 2: Service-Centric
Level 3 : Client-Centric Online client servicing
includes advices and support
to financial planning
Sales team can rely on
efficient tools (on tablet, etc.)
Personalized offers are
pushed to the client (direct
marketing) using all client’s
data available (big data)
RM could be contacted by
different means (IM, video,
etc.)
Online client servicing is
mainly focusing on reporting
Client have real time access
(market data, alerts)
Pricers and simulators are
available online and can be
used by the client on his own
E-workflow / paperless processes
General information pushed to clients
Marketing documentation available
onsite
-DigitalMaturityoftheBank+
- Value Added Services +
11
Trading platform is a
Client tailor-made tool
Banks transferred
services online (e-PB)
Client & Bank relations
are integrated
The digitalization of Private Banking is on-going, moving from a product-centric
approach to a client-centric approach, but without any major ruptures
12. Becoming Client-Centric is the final objective, but previous phases are
mandatory to deploy Enablers
12
Client Centricity must be limited to increase
the number of touch points…
… Which means changes to be deployed on
the different layers of the organization
Provide tools to RM to be
able to face the
customers with the same
tools they have at home
Review the role of the RM
Review IT to support e-
processes, e-offer and e-
customers
Design specific offer for
digital channels, and do
not add a channel for the
same offers
CRM
IT
Offer
Adapt Front-to-Back
processes to manage
digital channels
Process
13. Technology is now a “brain-amplifier”, providing users with many
analytic tools, actually intermediating the banks
13
The wealthy are more technology enabled than ever before
14. There is an ongoing polarization in Private Banking, and Digital could
increase market segmentation
14
HNWI segment is declining in favor of Mass
Affluent and UHNWI…
… and Digital just adds another risk
UHNWI
Mass Affluent
FAMILY OFFICE
HNWI
≈13 MILLION CLIENTS
$30 MILLION
$1 M – $5 M
≈344 MILLION CLIENTS
≈167 000
CLIENTS
$0.5 M – $1 M
RETAIL BANKS
Digitalization along with an always more bounding
regulation makes private banks less attractive to UHNWI.
They will seek more customization by joining family offices
92% of HNWI considering internet and digital technology
to be a major source of ongoing wealth generation and
planning to increase their usage
With Digitalization “mass affluent” will not be willing to pay
extra fees for services they can perform themself online.
At the same time retail banks improve and customize their
services to attract “mass affluent clients”
The “HNWI” market will get smaller and competition will
increase and become always more international
Source: Horizons bancaires, 2009
15. 15
Digital enablers are now an opportunity for Private Banks not only
to Improve but also to Innovate
Operational efficiency
(e-process to reduce
cost)
Anti-Fraud
Addressable
market
UX segmentation
New business
model
Improve Innovate
16. 16
Digital enablers could support Improvement (operational efficiency)
Improve authentication
Simplify data collection
(KYC)
Second factor authentication + Voice
recognition + Behaviometrics (behavioral
biometrics) monitoring
Collect data electronically every year, avoid
to send paper to customers to streamline
client profile update
Source: Behaviosec Source: Jumio
17. Digital enablers could support Innovation
17
Address new markets Propose different UX Develop new business model
Become a trusted market
place, connecting people and
service providers
Enlarge addressable markets
thank to new digital channels:
target mass affluent segment /
liaise with future HNWI
Adapt services to
expectations, get ready for
Young HNWI expectations
18. Private Banking business model is changing, pushed by new
entrants
18
+ PRODUCTS
+ SERVICES
+ PEERS
+ CONTENT
Inspiring concept in Private Banking
A financial community helping people /
corporate to get funded
A social network, where users can follow best
practices / advice from others
An aggregation of data assessed based on
quality and relevant to user’s objectives
CUSTOMER
A new approach to help people to achieve
their financial needs, with an understandable
approach, step-by-step
19. Becoming A PLACE TO BE, Private Banks could increase trust and
security and provide A TRUSTED PLACE, built on 5 main blocks
19
Private Banking = “Trusted Finance Amplifier”
(much more than mere finance)
Protection
Empowerment
Guiding & Education
Social Intimacy
20. Using the UX as a corner stone, CH&Cie already identified potential
innovations for Private Banking
20
Reporting
Alerts
Aggregators
Financial Goals / Simulators
P2P comparison
Nudge Marketing / “levels” to
guide and educate users
Automate Improve Innovate
Protection
Empowerment
Guiding & Education
Loyalty / Rewards
Social
Intimacy
Direct contact with RM on any
medias
Information collection and
analysis on customers
Services for entrepreneur “CFO
in a pocket”
E-Trading
Access to experts and reports
Ranking of external advisors
Market trends
Consolidation of reports / data
etc.
Alerts on market changes E-Vault
Stronger authentication
E-Reputation management
Validation of comments and
sharing between users
Concierge Specific discounts based on
customer habits
Partnership with top players :
UBER, AirBnB for villas, etc.
Access to expertise online Crowdfunding
Currency transfer between
customers
P2P advisory
Collective intelligence
21. To benefit from the digital opportunities, Private Banks must change
their way of working
Leverage on technology enablers to keep ahead of the game
21
Borrow ideas across the world to trigger innovation
"The next big thing is digitalisation: there are more wealthy people on Facebook,
Google+, and other networks than anywhere, and what if they begin getting investment
advice through those channels."
-- Jürg Zeltner
Focus on uses, get into the life of the users
Don’t think only about Finance, user’s life is much bigger!
22. Agenda
Paradigm shifts driven by the introduction of digital strategies – examples
Leads to explore in Digital Private Banking
Our value proposition
22
23. Framework for digital strategy thinking
Wealth presentation
Advisory Smart push
Investments and financial
services
Customized offer
Security and data
protection
Full availabilitySocial Networks
4 5 6
7 8 9
Transaction services
1 2 3
A comprehensive digital offer has different functional blocks. They are customized to changes
according to clients’ needs. Each of the following blocks should be carefully thought to build a
consistent and suitable offer.
*Note: This is a non exhaustive list
23
24. Kick-Boost-Launch ApproachMethodologyDeliverables
Define the approach
Transparency
Blueprint
Line up the different players
Realize
Establish a roadmap
1 2 3
KICK BOOST LAUNCH
Objective:
– Understand the commercial
strategy
– Validate digital as a catalyst
Workshop/brainstorming for each block with
CH&Cie experts
Bank
context
Expertise
Market
insights
Objective:
– Understanding of « best practices »
and main features of digital banking
Stakeholders involved
Objective:
– Identify and structure an opportunity to
kick of an realize the vision
– Formalize the roadmap for digital
strategy
Project perimeter: proposed value,
components of the offer, customer
experience, etc.
Prerequisite and action plan
Common vision shared
Different level of maturity of
stakeholders
Roadmap and key steps – 3 years
Description of main projects (1
slide per project + budget)
Define kept operational blocks
Different storyline with stakeholders
in order to share / validate / improve
Small teamTop management
24
25. Chappuis Halder & Cie is a Financial Services consulting firm,
bringing ideas and delivering solutions across the globe
25
Chappuis Halder & Cie is a consulting company specializing in Financial Services. We have
expanded geographically from our origins in Geneva, now serving clients in all of the major financial centres
across the globe. Our main focus is on 4 business areas: Retail & Private Banking, Corporate & Investment
Banking, Insurance, and Commodity Trading.
CH&Cie expertise is anchored in the deep sector and functional knowledge of our consultants; all of us
have a financial services background, and know the sector inside out. Because we do nothing else, and we
operate across the globe, we are able to bring a rich seam of best practice ideas and benchmarking data to
our clients.
London
Hong Kong
Singapore
Genève
New York
Montreal
Paris