1. A BRIEF PROFILE OF CHAYA
I have been involved with designing, organizing and conducting a
variety of training seminars to different group of audience for over a
decade. My subjects include different areas connected with Personal
Effectiveness for individuals, students and organizations.
I started my career with the Windsor Manor Sheraton in Bangalore
(now a part of the Luxury Collection of the ITC Welcomgroup).
Later on moved and was selected to join the Oberoi School Of Hotel
Management to learn the nuances of Customer Care, Housekeeping,
Personal grooming, Customer Interaction, Customer Handling,
Grievance handling, Effective Supervision, Eye for Detail and
Management Techniques.
I was posted to The Oberoi Grand Calcutta and later moved on to
Trident Chennai. After a brief sabbatical from active hotel operations to
take care of the family started teaching in a hotel school at Hyderabad.
Handled the 3-years course and taught a variety of subjects including:
• Food and Beverage Service
• Housekeeping
• Communication skills
• Marketing and Sales
• Organizational Behavior
• HR Management
Moved out in the year 2003 and started free lancing as a Trainer and
was associated with the Diana Hotels in Hyderabad and Club Mahindra.
In 2004 joined the prestigious Taj Group of Hotels in Hyderabad and in
a span of 3 1/2 years handled a number of hotels for them and also
the Management Training Programme at Delhi. During this period
created a handbook/manual for the Housekeeping Management
trainees.
I have in the past few years kept on increasing the repertoire of my
training programmes while improvising the delivery style to suit the
audience.
I can use all training tools including multimedia, games and my style
over a period of time is ‘Innovative and Interactive’.

2. Have used tools for Training Needs Analysis and Training Effectiveness
Evaluation as a follow up system, where in each and every comment
and evaluation is systematically followed to achieve cent percent
results and more importantly long lasting and repeatable results. Have
devised my own modules in all operational areas and also created a
Competency Based Training Matrix to aid in training of staff across all
levels in the hotel.
In my assignment as the corporate head for Training with the IHHR
Hospitality Pvt.Ltd I was also in charge of the country-wide
recruitment for the company’s new properties and expansion plans.
With a team of training managers at the various units I headed 4
hotels (one of them in Mauritius).
With the Phoenix Group Global ( now Zuri Hotels) handled HR and
training and was a part of the Brand Building exercise.
In my assignment with SoftBrands I took care of the Sales for the
country and this gave me an insight into the software side of the
hospitality industry.
As an entrepreneur for the past six years I have taken up various
types of assignments including being the Domain Expert for Wipro
Technologies where my skills were utilized for developing software for
the hotel industry.
A person with multiple skills, my strengths include:
• Excellent interpersonal skills.
• Excellent communication skills which include fluency in 6 Indian
languages and a working knowledge in two foreign languages.
• Ability to converse with and train people from a diverse group
including age groups and levels of expertise.
• Major strength is being able to deliver training of any kind
effectively with immediate results.
• Creating tailor made programmes and leading a team.
• Setting direction and Quality Measures
A few examples of what we can do very well:
• Departmental Training for operational areas in a hotel
• Developing Supervisory Skills
• Executive/ Leadership Development
• Train the Trainer Workshops – Have conducted 50 such
workshops

3. • Customer Care
• Communication Skills
• Marketing Skills
• Quality Management Tools
• Team Building Exercises at various levels including senior
management.
• Soft Skills
• SOP’s preparation and training
• Service Audits
Companies that we have worked with:
• Taj Hotels
• Windflower Resorts
• Radha Regent hotels in Bangalore, and Chennai
• Lemon Tree Hotels
• Orange County Resort
• Wipro Technologies
• Golkonda Hotels and Resorts, Hyderabad
• Raintree Hotels, Chennai
• Apollo Indraprastha, Delhi
• Cognizant Technology Solutions