How do you navigate those "ouch" moments - those that offend or hurt, even though they may be unintended? Learn some of the obstacles of authentic and courageous conversations, as well as practical strategies for what to do or say when you are the target of ouch moments, witness to ouch moments, and agents of ouch moments.

1. Charlotte Latin School
Rosetta Eun Ryong Lee
Seattle Girls’ School
Courageous Conversations
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

2. About Seattle Girls’ School
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

3. Moral Courage at Charlotte Latin
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Moral Courage: Charlotte Latin leads by
example and our members are willing to
do what is right and true through the
courage of their convictions in spite of
possible consequences or the opinions of
others. Morally courageous people are
willing to admit their mistakes, to address
injustice, and to uphold the principle of
“Honor Above All.”

4. Courageous Conversations
in Our Schools and Lives
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

5. Debunking Some Myths
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
 All or None
 Mistakes
 Apologies
 “Tonsils” Theory
 Vulnerability

6. Growing Through the Ouch
Moment
William Taylor’s Reflective Competence Model
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

7. Speaking From the Heart
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

8. What We’re Thinking and Feeling
When Receiving the Ouch
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Did that really
happen? Do they
realize? I want to
trust, but I’ve had
this happen so
many times before.
I am so stressed,
confused, hurt….

9. What We End Up Saying
When Receiving the Ouch
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
That was so
offensive!
I can’t believe
you did that!

10. Be A DEAR….
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

11. Self Advocacy Through the Ouch Moment
 Affirm the person or relationship
 Describe the behavior without judgment
 Explain the emotion/impact and your filters
 Assume positive intent
 Request or suggest different behavior
*** Key Points: timing, I statements, actions not
adjectives, inside feelings not outside feelings***
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

12. Self Advocacy Through the Ouch Moment:
An Example
Can I talk with you about something? I really
appreciate having you as a friend. I have so
much fun with you, and I can tell you anything.
Earlier today, when I got my math test back
and I got 98%, I heard you say, “Well of course
you got a 98% - you’re Asian!” I was pretty
hurt when I heard that. I work hard in all my
classes to get good grades, but so many
people assume it’s because of my race. It’s
sad that I don’t get to own my
accomplishments like everyone else. I’m
pretty sure you didn’t mean for me to feel that
way. Can I ask that you please don’t say
things like that anymore?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

13. Being A Witness
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

14. What We’re Thinking and Feeling
When Witnessing the Ouch
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
I can’t believe this
is happening.
That’s SO not
right. Should I
say something?
Am I butting in?
Would it help?
I am so upset!

15. What We End Up Saying
When Witnessing the Ouch
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

16. What Others Hear When We Say Nothing
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
See? They
agree with me!
I am so right
about this.
No one sees or
understands. I
am alone.

17. They were born
innocent…
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

18. NCBI Effective
Interventions Model
 Reduce Defensiveness
– Tone
– Body Language
– Respect
 Keep the Conversation Going
– Hear Them Out
– Ask Open-Ended Questions
– Set Aside Your Feeling for the Moment
– Dialogue
 Build the Relationship
 Stop the Behavior
 Win an Ally
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

19. Say Something to Somebody
 Now or Later (or Say It Now About a Later)
 Target, Agent, Fellow Bystanders, Authority Figures
“In the End, we will remember not the words of
our enemies, but the silence of our friends.”
Martin Luther King, Jr.
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

20. Intervening in the Ouch Moment: Examples
 Ask open ended questions
– “He’s acting like a sissy”
– “How’s he acting? And why is that sissy?”
 Find out the experience motivating the comment
– “Why can’t they just speak English around here?”
– “It must be hard not to understand what people are saying around you.”
– “I’m sick of my tuition paying for scholarship students.”
– “Tell me more about that.”
 Use exaggerated humor to highlight what’s going on
(use sparingly)
– “That movie is so retarded.”
– “That movie was born with cognitive or processing delays? Hmm…”
 Join the person and do not make yourself superior
– “She got that award because she’s black and female.”
– “You know, I hear that a lot. I’ve been trying to figure out why we seem to think when a
black woman gets recognized it must be because of ‘diversity’ stuff rather than that she
earned it.”
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

21. Listening to the Real Message
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

22. What Was Said During the Intervention
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Those words or
actions are
hurtful to me.
Please stop.

23. What We Hear During the Intervention
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
You are a
bad, bad
person, and I
hate you!

24. What We Should Hear
During the Intervention
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
You are basically a good
and decent person. As
with all of us, you’ve
made a mistake, and you
may not know how that
mistake is impacting
others. I am going to
give you the gift of
information so that your
intentions and impacts
match up.

25. It’s a gift…
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

26. When You’re Told About
the Ouch Moment You Created
 Listen with full attention
 Don’t try to defend or respond right away
– Take deep breaths
– Acknowledge your feelings
 Your mistakes don’t define you
– Be worthy of their trust and gift
 Prioritize the Impact over Intent
– Apologize for real
*** Moving through these moments with grace is
called shame resilience. It’s a vital skill***
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

27. When You’re Told About
the Ouch Moment You Created:
Examples
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
 “I really appreciate your telling me this.”
 “I’m so embarrassed that I did that.”
 “I’m so sorry my words and actions made you feel
that way. No matter what I intended, it hurt you.”
 “I’m pretty overwhelmed right now, and I don’t
want to respond in a way I’d regret. Do you think
you can help me come up with a better way to
handle that situation after I get into a calmer
place?”
 “I wanted to go back to a moment I don’t think I
handled very well… Can we talk?”

28. Final Words of Advice:
Recognize Your Triggers
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

29. Find Your Bucket People
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

30. Practice Makes
Less Heart-Attack-Inducing
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

31. If You Messed Up and You Know It,
Don’t Wait for the Intervention –
Just Apologize
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

32. If You’re Really Sorry,
Work to Improve
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

33. Build Authentic Relationships
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

34. Inclusive Communities
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

35. Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org
http://tiny.cc/rosettalee
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

36. Final Questions or Comments?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

37. Resources
• Anti-Defamation League
• Brené Brown
• Cross Cultural Connections
(www.CulturesConnecting.com)
• National Coalition Building Institute
• The People’s Institute
• Stirfry Seminars
• Teaching Tolerance
• The Thiagi Group
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)