Rosetta Eun Ryong Lee gives a presentation about navigating "ouch moments", which are microaggressions or insensitive comments that target aspects of someone's identity. The presentation covers how to respond respectfully when receiving an ouch, witnessing one, or committing one yourself. It emphasizes listening without judgment, assuming positive intent, using "I statements", and focusing on impact over intent. The goal is to have courageous conversations that build understanding and help create more inclusive communities.