The session will start with a data and literature review of the current state of e-resource management. Results of recent library projects examining workflows in the interest of efficiency and better services for patrons will be shared by presenters with deep experience with implementation of e-resource management systems. Finally, through examining examples of existing workflows and their value streams, the group will determine if specific workflow steps are adding value for patrons or just taking time.
This document provides information about shelter and relocation services. It details the company's 18+ years of experience in industrial consultancy, supplier representation, 3PL, sorting, and reworking. The company offers shelter consulting, engineering project management, and supply chain development/monitoring services. It has locations across North America and Mexico and focuses on leadership through trustworthiness and strategic alliances. The document discusses operational frameworks, key success factors, areas of specialization, and processes for accounting, customs, HR, and administration to provide cost-effective and smooth shelter operations.
This document outlines the author's experience map, including their philosophy of continuous improvement ("Kaizen") and strengths in various areas of warehousing and distribution management over 15+ years. Key skills and responsibilities discussed include developing standard operating procedures, inventory accuracy through techniques like cycle counting and stocktaking, managing staff, prioritizing customer service and safety, and project management experience setting up multiple warehouses. The author demonstrates a commitment to aiming for world-class standards.
This document provides an overview of ProspectStream, including:
1) ProspectStream has an experienced management team and has acquired clients since re-launching its product on a SaaS platform in 2010.
2) ProspectStream claims to provide return on effort for sales, manage marketing qualified leads, and provide meaningful metrics for management.
3) The document asks the reader to imagine the impact of a 10% increase in key metrics like revenue and conversations with targets, and asserts that ProspectStream can help achieve such gains.
Faststream Recruitment Group is a recruitment firm that has been in business for 14 years. It has 130 employees working across 14 regional hubs in the UK, US, Singapore, Australia, and elsewhere. Over the past 12 months, it has made over 1500 professional placements in 54 countries by drawing from a database of over 170,000 registered candidates. It specializes in recruiting for the oil & gas, maritime, built environment, and mining industries, as well as executive search. Its services include permanent recruitment, contract recruitment, executive search, recruitment process outsourcing, and international payroll and crew management. It prides itself on low staff turnover and sending 3 job applicants for every interview requested.
The document describes a maturity model for service oriented architecture (SOA) with 5 stages:
Stage 0 focuses on IT departments with little architecture and no reuse. Stage 1 sees some modular software reuse within applications. In Stage 2, information is strategic and SOA expertise grows within lines of business. Stage 3 realizes cost savings through cross-LOB application code reuse. The most mature Stage 4 integrates business flexibility across the entire company.
The document discusses the challenges of scale and complexity in modern systems and how semantic technologies can help provide governance. It proposes using a semantic governance repository with services, policies, taxonomies, and machine learning to classify and search services. Event processing and business rules would monitor for situations while semantic search allows discovery. The goal is an open source platform leveraging existing components to enable semantic intelligence for cloud enterprises.
This document discusses business integration and value. It defines service as facilitating outcomes customers want without ownership of costs and risks. Value exists when used by consumers and varies over time. There are different types of customers - internal who share objectives and external with different objectives. Value is realized when outcomes are enabled for customers, not where money is spent internally. IT must link services to where value is realized for customers, not just where value is added, to demonstrate value to the business.
This document provides information about shelter and relocation services. It details the company's 18+ years of experience in industrial consultancy, supplier representation, 3PL, sorting, and reworking. The company offers shelter consulting, engineering project management, and supply chain development/monitoring services. It has locations across North America and Mexico and focuses on leadership through trustworthiness and strategic alliances. The document discusses operational frameworks, key success factors, areas of specialization, and processes for accounting, customs, HR, and administration to provide cost-effective and smooth shelter operations.
This document outlines the author's experience map, including their philosophy of continuous improvement ("Kaizen") and strengths in various areas of warehousing and distribution management over 15+ years. Key skills and responsibilities discussed include developing standard operating procedures, inventory accuracy through techniques like cycle counting and stocktaking, managing staff, prioritizing customer service and safety, and project management experience setting up multiple warehouses. The author demonstrates a commitment to aiming for world-class standards.
This document provides an overview of ProspectStream, including:
1) ProspectStream has an experienced management team and has acquired clients since re-launching its product on a SaaS platform in 2010.
2) ProspectStream claims to provide return on effort for sales, manage marketing qualified leads, and provide meaningful metrics for management.
3) The document asks the reader to imagine the impact of a 10% increase in key metrics like revenue and conversations with targets, and asserts that ProspectStream can help achieve such gains.
Faststream Recruitment Group is a recruitment firm that has been in business for 14 years. It has 130 employees working across 14 regional hubs in the UK, US, Singapore, Australia, and elsewhere. Over the past 12 months, it has made over 1500 professional placements in 54 countries by drawing from a database of over 170,000 registered candidates. It specializes in recruiting for the oil & gas, maritime, built environment, and mining industries, as well as executive search. Its services include permanent recruitment, contract recruitment, executive search, recruitment process outsourcing, and international payroll and crew management. It prides itself on low staff turnover and sending 3 job applicants for every interview requested.
The document describes a maturity model for service oriented architecture (SOA) with 5 stages:
Stage 0 focuses on IT departments with little architecture and no reuse. Stage 1 sees some modular software reuse within applications. In Stage 2, information is strategic and SOA expertise grows within lines of business. Stage 3 realizes cost savings through cross-LOB application code reuse. The most mature Stage 4 integrates business flexibility across the entire company.
The document discusses the challenges of scale and complexity in modern systems and how semantic technologies can help provide governance. It proposes using a semantic governance repository with services, policies, taxonomies, and machine learning to classify and search services. Event processing and business rules would monitor for situations while semantic search allows discovery. The goal is an open source platform leveraging existing components to enable semantic intelligence for cloud enterprises.
This document discusses business integration and value. It defines service as facilitating outcomes customers want without ownership of costs and risks. Value exists when used by consumers and varies over time. There are different types of customers - internal who share objectives and external with different objectives. Value is realized when outcomes are enabled for customers, not where money is spent internally. IT must link services to where value is realized for customers, not just where value is added, to demonstrate value to the business.
Building Targeted Professional Communities - Andy WeissbergProQuest
This document discusses targeted professional communities and successful strategies for building them. It provides examples of community archetypes and barriers to participation according to faculty surveys. It also discusses important aspects of professional communities like why people participate, roles of different member types, the importance of leadership, and factors to consider when choosing a community platform.
Saving the Statistical Abstract: How ProQuest Approached the Project and What...ProQuest
Tracing the history of the Statistical Abstract, documenting its value and uses over time, reviewing the reaction to the Census Bureau's decision to discontinue it, and hearing how ProQuest is handling the challenges and sharing some insights as to what it is taking to reconstruct this valuable resource.
Open Discovery Initiative, John Law, ALCTS CRL IG panel on NISO ODIProQuest
The document discusses a web-scale discovery service called Summon. It provides the following key points:
1) Summon creates a unified index bringing together a library's collection from over 90 content types and over 1 billion records to provide a complete and fast search experience.
2) It utilizes match and merge technology to provide the most complete metadata from all sources.
3) Summon exposes users to a library's native resources and increases their usage and the library's return on investment.
Periodicals Archive Online: Past, Present, and FutureProQuest
A brief history of Periodicals Archive Online is presented, as well as the current status of this database. Then planned developments for Periodicals Archive Online are presented.
Discovery in the Research Ecosystem with Anna-Sophia Zingarelli-Sweet, ProQue...ProQuest
In a shifting academic landscape, research can suffer when it is viewed as a commodity and is not accompanied by a sense of curiosity and exploration. Anna-Sophia Zingarelli-Sweet, respected HASTAC Scholar from the University of Pittsburgh, will discuss motivations and strategies for reinvigorating a thoughtful, joyful research process. Following Anna-Sophia, ProQuest product managers will highlight ways to further engage users, improve research, and streamline workflows through new enhancements to Summon, Flow, and 360 Link.
Charleston 2012 - Let it Flow: Effectiveness of Unified and Intelligent Workf...ProQuest
Libraries today frequently struggle with identifying the best strategy to maximize resources, systems and staff. As collections shift from print to electronic resources, the need for new ways to manage workflows becomes more critical. With the introduction of new web-scale management systems and the looming question of when to migrate away from the traditional ILS, librarians must determine how much automation is desired vs. required – and how to balance the value of technology and human interaction.
Building Targeted Professional Communities - Darrell GunterProQuest
This document summarizes a presentation about building targeted online communities for researchers. It discusses web governance, building a community of practice by understanding audiences and their interests. It also covers distributing content via smartphones, tablets and mobile devices. The document outlines the UniPHY scientific social network, which has over 28,000 users and 1.7 million publications. It aims to increase engagement and collaboration through new features and consolidating relevant data. The goal is to improve how scientific information and opinions are shared globally.
The document provides tips for successfully sharing workloads in a busy healthcare environment through delegation. It discusses the importance of only delegating tasks that are within the scope of practice of the delegatee and providing clear direction and supervision. It emphasizes that the delegator maintains responsibility for ensuring tasks are completed correctly. Examples of appropriate and inappropriate tasks for delegation to unlicensed assistive personnel are provided.
J.P. Morgan Research from ProQuest provides the most highly-regarded financial research available. It contains in-depth reports for 3,400 companies analyzed by 800 expert research analysts worldwide, covering all industries and all regions with just a 7 day embargo. The collection is derived from Morgan Markets, J.P. Morgan’s exclusive information for key clients and investors.
Games of Chance in British and American History. By Catherine JohnsonProQuest
This document provides an overview of the history of gambling in British and American history from Native American traditions through modern legalized gambling. It examines sources from the 17th century discussing early colonial laws restricting gambling in America. Later sections discuss the rise and fall of state lotteries in the 19th century, organized crime involvement in gambling during the 1950s, and the steady legalization of gambling throughout most American states by 2011. The document also explores the licensing of gambling establishments in British colonies like Hong Kong in the 19th century and the ongoing debates around regulating various forms of remote and online gambling.
ProQuest: The Road to Open Access - An Aggregator Journey (LundOnline 2014)ProQuest
The document summarizes ProQuest's journey towards open access and efforts to enhance open access of research materials. It discusses (1) the exponential growth of biomedical research papers and challenges of information overload for researchers, (2) ProQuest's collaboration with SSRN to support open access initiatives and make preprints and working papers available, and (3) ProQuest's efforts to aggregate and provide access to international datasets and enhance discoverability of open access content and data from different sources.
The War of 1812: Causes, Consequences, and Lasting ImpactsProQuest
This presentation explores ways in which government information can shed light on the causes of the war, the relationships integral to it, and the outcomes that resulted. It will also describe some of the lasting impacts not often thought of as directly war-related.
Streaming Video in Academic Libraries – Survey Results and Copyright Informat...ProQuest
Jane Hutchison and deg farrelly present their findings based on a yearlong research project about streaming video in academic libraries. See the survey results, especially pertinent if you work with video in your library.
A Practical Approach to Implementing Workflow Change by Nicole PelsinskyProQuest
Adopting a new product, service, or workflow can be time-consuming and difficult in any type of library. Learn how to get staff buy-in to the process and which milestones and methods.
Meeting the Changing Research Needs of Students. An ebook survey on China stu...ProQuest
The presentation summarizes the survey results from 4,755 respondents from over 80 member institutions, which was co-hosted by ProQuest and CALIS (China Academic Library & Information System.
The survey covered the following areas: overall awareness of the electronic resources at their university; ebooks user behavior; usage of ebook resources; challenges for using ebooks; ebook features; whether training was important in using information resources for their learning and their research; ebooks trends and needs in North America.
Changing Role of Librarian - 2013 Survey on Librarian in China, CALIS Annual ...ProQuest
A presentation by Boe Horton, Vice President, Asia Pacific at ProQuest, on the changing role of librarians in China. Presented at the 2013 CALIS Annual Meeting.
Computers in Libraries 2014: Engaging Students Through Social MediaProQuest
This presentation looks a recent study on how undergraduate and graduate students use social media for research and study. The presentation also incorporates ideas from recent literature on the topic.
ProQuest's Library Futures Forum 2014 - Changes, Partnerships, and Collaborat...ProQuest
This document discusses managing change, partnerships, and collaborations for libraries. It begins by reassuring those feeling anxious about the future that circumstances help frame potential changes over time. The document identifies some changes to consider, like increased mobile use and privacy concerns. It emphasizes that libraries should focus on becoming information services rather than just libraries. Successful partnerships are a long term investment that can extend a library's reach and influence, but require strategic planning and clear terms. The document ends inviting readers to contact the author for more information.
The document provides an overview of Harris Interactive's text analytics capabilities and services. It discusses how text analytics can [1] validate quantitative analysis by understanding what respondents mean, [2] provide more contextualized analysis driven less by preconceived categories, and [3] allow for more sophisticated classification. The document also covers how Harris Interactive's text analytics approach provides [1] lower costs for handling large volumes of text data, [2] reliable replication through natural language processing and domain training, and [3] systematic validation of themes.
The document discusses changes needed to improve council service delivery and records management. It recommends moving to integrated, citizen-centric services available electronically from a single source. Quality information management is critical for quality services. Services are ongoing but delivered at specific times, so past and future context is important. Records management involves multiple departments that need to work together. Action is needed to improve policies, procedures, training, electronic records management systems, and storage of physical and digital records. Audits show progress but more work is still required to achieve standardized, predictable processes.
Building Targeted Professional Communities - Andy WeissbergProQuest
This document discusses targeted professional communities and successful strategies for building them. It provides examples of community archetypes and barriers to participation according to faculty surveys. It also discusses important aspects of professional communities like why people participate, roles of different member types, the importance of leadership, and factors to consider when choosing a community platform.
Saving the Statistical Abstract: How ProQuest Approached the Project and What...ProQuest
Tracing the history of the Statistical Abstract, documenting its value and uses over time, reviewing the reaction to the Census Bureau's decision to discontinue it, and hearing how ProQuest is handling the challenges and sharing some insights as to what it is taking to reconstruct this valuable resource.
Open Discovery Initiative, John Law, ALCTS CRL IG panel on NISO ODIProQuest
The document discusses a web-scale discovery service called Summon. It provides the following key points:
1) Summon creates a unified index bringing together a library's collection from over 90 content types and over 1 billion records to provide a complete and fast search experience.
2) It utilizes match and merge technology to provide the most complete metadata from all sources.
3) Summon exposes users to a library's native resources and increases their usage and the library's return on investment.
Periodicals Archive Online: Past, Present, and FutureProQuest
A brief history of Periodicals Archive Online is presented, as well as the current status of this database. Then planned developments for Periodicals Archive Online are presented.
Discovery in the Research Ecosystem with Anna-Sophia Zingarelli-Sweet, ProQue...ProQuest
In a shifting academic landscape, research can suffer when it is viewed as a commodity and is not accompanied by a sense of curiosity and exploration. Anna-Sophia Zingarelli-Sweet, respected HASTAC Scholar from the University of Pittsburgh, will discuss motivations and strategies for reinvigorating a thoughtful, joyful research process. Following Anna-Sophia, ProQuest product managers will highlight ways to further engage users, improve research, and streamline workflows through new enhancements to Summon, Flow, and 360 Link.
Charleston 2012 - Let it Flow: Effectiveness of Unified and Intelligent Workf...ProQuest
Libraries today frequently struggle with identifying the best strategy to maximize resources, systems and staff. As collections shift from print to electronic resources, the need for new ways to manage workflows becomes more critical. With the introduction of new web-scale management systems and the looming question of when to migrate away from the traditional ILS, librarians must determine how much automation is desired vs. required – and how to balance the value of technology and human interaction.
Building Targeted Professional Communities - Darrell GunterProQuest
This document summarizes a presentation about building targeted online communities for researchers. It discusses web governance, building a community of practice by understanding audiences and their interests. It also covers distributing content via smartphones, tablets and mobile devices. The document outlines the UniPHY scientific social network, which has over 28,000 users and 1.7 million publications. It aims to increase engagement and collaboration through new features and consolidating relevant data. The goal is to improve how scientific information and opinions are shared globally.
The document provides tips for successfully sharing workloads in a busy healthcare environment through delegation. It discusses the importance of only delegating tasks that are within the scope of practice of the delegatee and providing clear direction and supervision. It emphasizes that the delegator maintains responsibility for ensuring tasks are completed correctly. Examples of appropriate and inappropriate tasks for delegation to unlicensed assistive personnel are provided.
J.P. Morgan Research from ProQuest provides the most highly-regarded financial research available. It contains in-depth reports for 3,400 companies analyzed by 800 expert research analysts worldwide, covering all industries and all regions with just a 7 day embargo. The collection is derived from Morgan Markets, J.P. Morgan’s exclusive information for key clients and investors.
Games of Chance in British and American History. By Catherine JohnsonProQuest
This document provides an overview of the history of gambling in British and American history from Native American traditions through modern legalized gambling. It examines sources from the 17th century discussing early colonial laws restricting gambling in America. Later sections discuss the rise and fall of state lotteries in the 19th century, organized crime involvement in gambling during the 1950s, and the steady legalization of gambling throughout most American states by 2011. The document also explores the licensing of gambling establishments in British colonies like Hong Kong in the 19th century and the ongoing debates around regulating various forms of remote and online gambling.
ProQuest: The Road to Open Access - An Aggregator Journey (LundOnline 2014)ProQuest
The document summarizes ProQuest's journey towards open access and efforts to enhance open access of research materials. It discusses (1) the exponential growth of biomedical research papers and challenges of information overload for researchers, (2) ProQuest's collaboration with SSRN to support open access initiatives and make preprints and working papers available, and (3) ProQuest's efforts to aggregate and provide access to international datasets and enhance discoverability of open access content and data from different sources.
The War of 1812: Causes, Consequences, and Lasting ImpactsProQuest
This presentation explores ways in which government information can shed light on the causes of the war, the relationships integral to it, and the outcomes that resulted. It will also describe some of the lasting impacts not often thought of as directly war-related.
Streaming Video in Academic Libraries – Survey Results and Copyright Informat...ProQuest
Jane Hutchison and deg farrelly present their findings based on a yearlong research project about streaming video in academic libraries. See the survey results, especially pertinent if you work with video in your library.
A Practical Approach to Implementing Workflow Change by Nicole PelsinskyProQuest
Adopting a new product, service, or workflow can be time-consuming and difficult in any type of library. Learn how to get staff buy-in to the process and which milestones and methods.
Meeting the Changing Research Needs of Students. An ebook survey on China stu...ProQuest
The presentation summarizes the survey results from 4,755 respondents from over 80 member institutions, which was co-hosted by ProQuest and CALIS (China Academic Library & Information System.
The survey covered the following areas: overall awareness of the electronic resources at their university; ebooks user behavior; usage of ebook resources; challenges for using ebooks; ebook features; whether training was important in using information resources for their learning and their research; ebooks trends and needs in North America.
Changing Role of Librarian - 2013 Survey on Librarian in China, CALIS Annual ...ProQuest
A presentation by Boe Horton, Vice President, Asia Pacific at ProQuest, on the changing role of librarians in China. Presented at the 2013 CALIS Annual Meeting.
Computers in Libraries 2014: Engaging Students Through Social MediaProQuest
This presentation looks a recent study on how undergraduate and graduate students use social media for research and study. The presentation also incorporates ideas from recent literature on the topic.
ProQuest's Library Futures Forum 2014 - Changes, Partnerships, and Collaborat...ProQuest
This document discusses managing change, partnerships, and collaborations for libraries. It begins by reassuring those feeling anxious about the future that circumstances help frame potential changes over time. The document identifies some changes to consider, like increased mobile use and privacy concerns. It emphasizes that libraries should focus on becoming information services rather than just libraries. Successful partnerships are a long term investment that can extend a library's reach and influence, but require strategic planning and clear terms. The document ends inviting readers to contact the author for more information.
The document provides an overview of Harris Interactive's text analytics capabilities and services. It discusses how text analytics can [1] validate quantitative analysis by understanding what respondents mean, [2] provide more contextualized analysis driven less by preconceived categories, and [3] allow for more sophisticated classification. The document also covers how Harris Interactive's text analytics approach provides [1] lower costs for handling large volumes of text data, [2] reliable replication through natural language processing and domain training, and [3] systematic validation of themes.
The document discusses changes needed to improve council service delivery and records management. It recommends moving to integrated, citizen-centric services available electronically from a single source. Quality information management is critical for quality services. Services are ongoing but delivered at specific times, so past and future context is important. Records management involves multiple departments that need to work together. Action is needed to improve policies, procedures, training, electronic records management systems, and storage of physical and digital records. Audits show progress but more work is still required to achieve standardized, predictable processes.
Smarter Supplier Management - Moving Beyond the Stick to Become a Customer o...SAP Ariba
This document discusses moving beyond punitive approaches to supplier management and instead becoming a customer of choice. It includes an agenda for a panel discussion on supplier relationship management with representatives from The Hackett Group, Reed-Elsevier, and Sallie Mae. The panel will discuss defining supplier management, the value of SRM strategies, performance management, capabilities, and lessons learned in transforming supplier relationships.
The Business Value of Business IntelligenceSenturus
Learn about various BI architectures and approaches, as well as a comparison of different vendors’ BI offerings. See a demonstration of OLAP cube building. View the video recording and download this deck: http://www.senturus.com/resources/the-business-value-of-business-intelligence/
Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.
The document outlines plans for establishing a Configuration Management System (CMS) to manage the full lifecycle of IT and service assets. The key aspects of the CMS plan include:
1) Establishing controls over assets and configuration items (CIs) from initial planning through maintenance and problem resolution.
2) Developing processes for identifying, documenting, and maintaining CI baselines and releases.
3) Implementing status reporting, auditing, and verification to ensure the CMS accurately reflects physical environments.
4) Integrating the CMS with related service management processes like change and release management.
The document appears to be a presentation about maximizing online potential through seamless integration of data, systems and ecommerce solutions, given by Fabio Torlini of Rackspace and Chris Hoskin of Salmon. The agenda includes introductions of the speakers, discussions of seamless ecommerce integration through a demonstration, leveraging the right hosting provider, and a conclusion.
Df09 Complex Integration In Your Contact Centre Dreamforce SessionStuart Bernstein
The document discusses complex integrations between contact centers and Salesforce. It highlights two customer examples - Listingbook and Saveology.
Listingbook integrated Salesforce to improve customer support, consolidate data from multiple databases, and leverage tools like email to case. Saveology used Salesforce to guide agents, automate campaign tracking, and integrate phone systems with orders processing. Both saw benefits like increased efficiency and ROI.
1) Kevin Pledge presented on the business case for business intelligence (BI) at SOA Health Meeting in June 2012. He discussed how BI can provide consistent cleansed data and improve analytics through accelerated and more in-depth analysis at lower cost.
2) Typical BI architecture involves extracting data from source systems, transforming and loading it into a data warehouse where it can be analyzed and presented to users. However, other architectures are possible.
3) Opportunities for actuaries in business analytics will be discussed in a session tomorrow. Extending analytical decision making across more business functions could provide high potential returns.
This corporate presentation from KnowledgeStream outlines their services across various areas including CRM, data management, campaign management, telemarketing, demand generation, creative services, toll free number management, market analytics, and market research. The presentation provides an overview of the types of services KnowledgeStream offers to clients.
ScaleBase Webinar 8.16: ScaleUp vs. ScaleOutScaleBase
This document discusses scaling MySQL databases. It outlines the differences between scale up versus scale out approaches. Scale up involves upgrading hardware and optimizing the database, but has limits. Scale out uses replication and sharding to distribute data across multiple database servers to improve performance and allow scaling of reads and writes. The document provides examples of how scale out provides benefits like automatic data distribution, parallel query execution, and flexibility without downtime.
Breaking Barriers: Driving Continuous Improvement and Value in Your Spend Man...SAP Ariba
The document discusses driving continuous improvement and value in spend management initiatives. It describes a project by Albemarle Corporation to standardize and consolidate their material master data across multiple sites and languages. The project objectives were to enrich data, standardize descriptions and classifications, and identify duplicate stock-keeping units. The results included reducing the total number of SKUs and potential savings of 4.5% of inventory value.
Key Strategies to Drive Compliance_Vertis CommunicationsZycus
Creative ways business data can be used to measure, manage & drive compliance to enterprise contracts & preferred procurement processes for creating and implementing strategies which uncover savings opportunities and drive compliance.
Dreamforce'12 - Automate Business Processes with Force.comMudit Agarwal
Force.com is a powerful platform, and at VMWare we are always looking for new ways leverage the power of the platform. Over time we’ve developed several custom applications on Force.com to automate our business processes and meet our unique business requirements. In this session, we will discuss two such custom applications that we built to solve critical business process automation needs. For each application, we’ll review the use case, benefits and the specific Force.com technologies used to develop the solution.
The document discusses applying lean principles to quality management reviews to make them more efficient and effective. It proposes a process-based model for quality management reviews and identifies opportunities to eliminate waste, such as streamlining documentation and approval processes. It also emphasizes the importance of presenting both positive and negative quality system performance data to facilitate continuous improvement and compliance with regulations. The goal is to conduct quality management reviews that are both lean, by reducing waste, and compliant, by fully evaluating the quality system's effectiveness.
LeadLife & 3Forward: 4 Key Actions That Define and Build a Sales Funnel that ...LeadLife
As the second quarter hits, many B2B sales and marketing leaders are looking at their sales pipelines and starting to realize their year is in jeopardy. Worse, the executive team is starting to speculate where the issues lie.
It’s very likely that inadequate sales are a result of valuable time wasted on non-qualified prospects.
With 68% of companies stating they don’t have a defined Marketing-Sales funnel process and 61% sending every lead directly to sales*, it's no wonder that sales is struggling.
LeadLife and Matt Smith, strategic sales expert, and EVP for sales enablement consultants 3Forward present the four key actions you can take today to reduce these problems and turn your pipeline into profitability.
1) How to define your perfect prospect
2) Get sales and marketing working together to define a qualified lead
3) How a lead nurturing strategy will develop a digital conversation with leads early in the buy cycle
4) Why tracking lead behaviors and score based on interest can make your sales team more profitable
The document discusses Emerson's strategies for managing through an economic downturn, including maintaining price discipline, increasing research capabilities, aligning with emerging trends like environmental efficiency, building solutions presence across all businesses, and improving portfolio mix through business platforms and geography. It states that combining these capabilities with an expected post-2010 global economic rebound will create a strong foundation for growth and value creation.
This document outlines steps for refreshing an enterprise performance management (EPM) roadmap. It discusses defining EPM and prioritizing initiatives based on business value. The roadmap focuses on connecting people, processes, and technology around key performance areas like customers, costs, and employees. High-value initiatives include upgrading systems, integrating business intelligence, and improving workflows. The goal is to create an interactive EPM system that connects strategic planning to operational reporting and analytics to drive better decision-making.
ScaleBase Webinar: Methods and Challenges to Scale Out a MySQL DatabaseScaleBase
This webinar discusses methods and challenges to scaling out a MySQL database. It covers two primary methods: 1) read/write splitting which scales high volume reads but has limitations for write scaling and data volume reads, and 2) automatic data distribution which provides the best performance for scaling both reads and writes but requires more effort. The webinar also presents case studies of companies that have successfully used a scale out solution from ScaleBase to improve performance and scalability for their applications.
Designing the User Experience
User Experience Professionals Association (UXPA) defines user experience in this way:
Every aspect of the user’s interaction with a product, service, or company that make up the user’s perceptions of the whole. User experience design as a discipline is concerned with all the elements that together make up that interface, including layout, visual design, text, brand, sound, and interaction.
Additionally, the UX designer has the goal of making this user experience usable, useful, desirable, valuable, findable, credible and accessible. That’s a lot to keep in mind!
In this talk, Jason and Nadine will explain how UX designers gain an understanding of their users’ tasks (and the way they think about them), how they use this knowledge to design better UIs and better content, and finally how these designs are validated and evolved over time as users continue to interact with the product.
We’ll also briefly describe the deliverables often used by designers to communicate their work to clients, and how best to prepare yourself for engaging a user experience design agency to contribute to your product design process.
Jason Wehmhoener and Nadine Schaeffer, Cloudforest Design
Since 1996 Nadine Schaeffer and Jason Wehmhoener have been helping companies both large and small execute a user-centered design process. Our seasoned expertise in interaction design, information architecture, user research, visual design, and frontend engineering has aided many large and small companies launch successful products. Our clients have included Apple, Google, Yahoo, Plantronics, Cisco, Juniper Networks, Oracle, Adobe, Seagate, Citrix, Disney, Sunrun, Fiserv, E*Trade, Verizon, and many more.
Lean & Agile Project Management: For Large Distributed Virtual TeamsDavid Rico
Dr. David F. Rico is an expert in lean and agile project management with over 28 years of experience working on large government IT projects around the world. He has authored several books and articles on agile program management and lean development practices. The document discusses key concepts of agility, agile project management, how lean and agile intersect, a lean and agile project management model, virtual teams, advantages and pitfalls of virtual teams, and varieties of virtual team structures.
Similar to Charleston 2012 - Get your ERM Affairs in Order (20)
Women and Social Movements in Modern Empires Since 1820 - Selections from Doc...ProQuest
This document provides summaries of women's movements and involvement in various empires between 1820-2012. It includes 9 sections summarizing resources from the Habsburg Empire, British Empire, Japanese Empire, Ottoman Empire, Russian Empire, Dutch Empire, and French Empire. The resources described include publications, letters, interviews, and records that showcase women's roles in independence movements, education, labor issues, and resisting colonial rule and oppression across multiple regions in Europe, Asia, Africa, and the Middle East.
Women and Social Movements in Modern Empires - Selections from Document Clust...ProQuest
Discovery important primary source documents on Native Women in North America using ProQuest products. See this deck to see examples from Women and Social Movements in Modern Empires.
Women and Social Movements, International 1840 to Present - Conference Procee...ProQuest
The Women and Social Movements Library consists of the conference proceedings from more than 400 transnational conferences organized by and about women since 1840. Many themes include: the promotion of women’s legal and civil rights, access to jobs and education, provisions for women’s health, and building women’s networks and collective voices through conferences and journals.
Women and Social Movements Library - Key TopicsProQuest
Examples from ProQuest Women and Social Movements' Library on the following topics:
Native American Documents
Women and Anti-Slavery Activism
American Missionaries
Human Rights
Women’s Health
Gerritsen collection on Women's Studies - A Resource GuideProQuest
This resource guide features primary source content from the Gerritsen Collection of Aletta Jacobs. Explore archival material across four units: women’s rights, women’s health and medicine, educational and conduct literature for women, and women’s employment.
“The People vs. the Elite” ProQuest Luncheon, DLC 2019ProQuest
An overview of the history of populism in the U.S. and elsewhere with unparalleled insights from primary and secondary sources. Learn about the origins of populism, populist leaders, left- and right-wing populist movements and more.
The Value of Newspapers in Research: Newspapers Citations Analysis, August 2018ProQuest
This SlideShare offers data and highlights from a August 2018 report conducted in partnership between ProQuest and the Oxford Internet Institute. Eric T. Meyer, currently the Dean of the School of Information at University of Texas, Austin,and formerly a Professor of Social Informatics and Director of Graduate Studies at Oxford Internet Institute, conducted the data collection and analysis. Four newspaper titles were selected for evaluation and analysis in this report: The New York Times, The Wall Street Journal,The Washington Post, and The Guardian. Scopus was used as the source for the data examined. The objective of this study was to better understand the importance of newspapers in scholarly articles and identify trends across newspaper titles and subject disciplines. This study examines the frequency of newspaper citations in scholarly journal articles and also reveals the disciplines in which scholars most often use newspapers as a source for academic research.
USC Shoah Foundation and ProQuest are bringing the 53,000 testimonies in the Visual History Archive to thousands of students and researchers at colleges and universities around the world.
History vault-black-freedom-naacp-researchProQuest
ProQuest offers researchers an amazing collection of resources on the NAACP and the Black Freedom Movement. This presentation lists 75 topics that can be research using ProQuest History Vault and other ProQuest resources. Many of the 75 topics can be divided into multiple other topics. Several years ago, for example, in a discussion with one of our advisers, it was suggested that there should be a thesis or dissertation on almost every NAACP branch. there are more than 200 NAACP branches document in the NAACP Papers collection in History Vault.
History Vault Students for a Democratic Society, Vietnam Veterans Against the...ProQuest
Presentation showing documents in the History Vault module entitled Students for a Democratic Society, Vietnam Veterans Against the War, and the Anti-Vietnam War Movement. This module consists of 14 collections sourced by ProQuest from the Wisconsin Historical Society.Presentation showing documents in the History Vault module entitled Students for a Democratic Society, Vietnam Veterans Against the War, and the Anti-Vietnam War Movement. This module consists of 14 collections sourced by ProQuest from the Wisconsin Historical Society.
The Impacts of Digital Collections Jisc ResearchProQuest
The document discusses a variety of topics including transportation, infrastructure projects, education reforms, healthcare policies, and environmental regulations. It outlines several new initiatives and proposed changes across different areas that will be priorities for the coming months and years. The overall goals are to improve services, drive economic growth, and enhance people's quality of life through these efforts.
ProQuest History Vault Black Freedom Struggle in the 20th CenturyProQuest
The document summarizes the contents of the ProQuest History Vault module "Black Freedom Struggle in the 20th Century: Organizational Records and Personal Papers, Part 2". The module contains records from key civil rights organizations like SNCC and CORE, as well as papers of individuals involved in the movement like Robert F. Williams. It provides images and examples of primary sources within the collections.
History Vault Black Freedom and NAACP Use CasesProQuest
ProQuest offers various resources for researching topics related to the Black freedom struggle and civil rights movement in the 20th century, including the History Vault collections, newspapers, and ebooks. The document provides examples of four potential research topics - the Montgomery Bus Boycott, civil rights organizations and voting rights, African Americans in the military, and the 1963 March on Washington - and suggests relevant primary sources within ProQuest to investigate each topic.
The document discusses the role of libraries in educating patrons about privacy issues related to technology use. It argues that libraries should (1) protect patron privacy and confidentiality, (2) defend against privacy violations, and (3) educate patrons to make informed choices about sharing their data. The document outlines several current threats to privacy such as data collection practices and legislation. It emphasizes teaching patrons to balance privacy, security, and utility when using technology. Libraries are encouraged to implement privacy-focused policies and expertise to help patrons navigate issues around transparency, consent, and control of their personal data.
The document provides information about the USC Shoah Foundation's collection of audio-visual testimonies including:
- The collection contains over 54,000 video testimonies totaling over 115,000 hours of footage from survivors and witnesses of various genocides in 62 languages and 62 countries.
- Testimonies have been manually indexed with over 64,000 terms and include biographical information for over 1.86 million individuals.
- In addition to making testimonies available online, the Foundation has developed technologies for digitization, preservation, transcription and providing access to scholars through its Visual History Archive platform available at over 80 academic institutions worldwide.
Making Connections - Turing user insights into impactProQuest
The document discusses the importance of connecting different types of user insights to gain a holistic understanding of users and turn those insights into impact. It emphasizes connecting quantitative analytics data with qualitative research methods like contextual inquiry, surveys, usability testing, discussion groups, interviews and ongoing conversations to understand user behavior in context, needs, and motivations. By connecting various insights over time, organizations can gain a more complete picture of users to solve problems and create impact.
Cybersecurity & Privacy: What's Ahead for 2017 - ALA Midwinter 2017ProQuest
Library information security and privacy are both fundamental and challenging. Help is coming as Internet leaders push heavier use of encryption, a move that highlights the differences between secure and non-secure online use. How can libraries help prepare and educate users to work within a more difficult Internet environment? How can they inspire more private online behavior in the year ahead? Join the leader of ProQuest’s Information Security Office to discuss emerging issues in cybersecurity and privacy for libraries and information providers. Attendees will get tips for protecting the privacy of your patrons and for educating them on how to use information services securely. This session will also cover the differences between the privacy of consumer services and professional Information services, and best practices for patrons to protect their own personal information as they access public and library resources both in the library and remotely as the footprint of the library expands along with mobile device adoption.
This document summarizes Tony Davies' presentation on ebooks at Swinburne University. It provides details about Swinburne such as its location in Melbourne, Australia, student enrollment numbers, and library collection statistics. The bulk of the document discusses Swinburne's transition to primarily ebooks, starting with a demand-driven acquisition model in 2006 and expanding to incorporate auto-owned titles in 2016. It analyzes spending trends and usage over time as different parameters of the demand-driven acquisition and auto-owned programs were tested and adjusted. The presentation concludes that the auto-owned model combined with ongoing refinements has helped reduce expenditures while maintaining a large collection of accessible ebooks.
This document provides descriptions of various primary source collections available through ProQuest relating to history, government, and policy. It includes summaries of collections on U.S. and U.K. government documents, historical newspapers and periodicals, women's history, the civil rights movement, military conflicts, and more. Each collection offers access to important archival materials for researching topics across many disciplines.
3. ERM Delivers to Libraries
Direct
DATA
Automated
Management Results
Centralization Librarian
Saves time. money,
Organization and makes
better decisions
Patron
Workflow
Access
Communication to better
information
4. The Data about Data Management
Database and Package Details
Admin Information
Vendor Statistics Management
Contacts
Cost
License Data
5. The Data about Data Management
120%
100% 100%
100%
80% 80%
60%
55%
40%
20%
0%
Created custom Using Alert Collection Data Usage Statistics
menus Feature
6. The Elements of Intota Web-scale Discovery
Unified, intelligent workflows
Knowledgebase
Assessment
Interoperable
Developed and supported by Serials Solutions
7. Assessing Value
Process for reviewing an e-resource subscription:
Current State at Oklahoma University by Anne Prestamo
ERM state- Benefits of using ERM to get your affairs in order
Future state-Next-generation library platform builds on your orderly
ERM
8. Current State of Review Process
Dean or Digital Library Admin Collection
Vendor Services
Director Staff Development
Provide Confirm
Request
renewal costs and
review
price terms
Analyze
usage and
titles Renew
Yes
Is 80% usage from 20% of titles?
Is A&I content indexed Yes No
elsewhere? Cost Renew
okay? Cancel
Paying a lot for unused titles? ?
Better to subscribe to individual
titles? No
How accessible is content? Spread-
Are there other providers? Communicate
Assess sheet: 5
to
content year
Stakeholders
trends
9. How will this process benefit from ERM?
Workflow
Tools
10. ERM State of Review Process
Dean or Digital Library Admin Collection
Director Vendor Services Staff Development
Provide Confirm Current TOU in
Request
renewal costs and 360 RM
review
price terms Cost information Track notes
360 RM
and notify via
Find contact
Analyze Historical and status change
information in YTD stats and
usage and CPU available in in 360RM
360 RM
titles 360 Counter Renew
Yes
Notify through Yes No
status change Cost Renew
okay? Cancel
in 360 RM ?
No
Change status and
Title, overlap and Spread- add notes 360 RM
other information
Communicate (track historical info
Assess sheet: 5
available in Serials to and update
Solutions KB/360 content year discovery solutions)
Stakeholders
RM trends
(some)
11. ERM State of Review Process
Dean or Digital Library Admin Collection
Director Vendor Services Staff Development
Provide Confirm Current TOU in
Request
renewal costs and 360 RM
review
price terms Cost information Track notes
360 RM
and notify via
Find contact
Analyze Historical and status change
information in YTD stats and
usage and CPU available in in 360RM
360 RM
titles 360 Counter Renew
Notify through Yes
status change
in 360 RM
Cost Yes Renew No
okay? Cancel
?
No
Change status and
Title, overlap and Spread- add notes 360 RM
other information
Communicate (track historical info
Assess sheet: 5
available in Serials to and update
Solutions KB/360 content year discovery solutions)
Stakeholders
RM trends
(some)
12. Findings
Efficiencies through:
Data Management Services
Consolidated Data
Usage Data and CPU aggregation
More work done in a single system, streamlined workflows and workflow tools
Alerts
Integration with discovery services
Integration with discovery solutions
Creation of a historical record
Outstanding inefficiencies:
Need to consolidate information into a single report for communication
Manual intervention required for information gathering, decision-making and
routing
Need to manage information for data gathering
*ERMS aids the process but does not manage it*
13. The Value-Add of ERM
ERM aids the process but does not manage it
Next-generation library platforms vary in approaches to this challenge
Intota approach
Knowledgebase eases the pain of gathering data
Collection Analysis eases the reporting pain
Interoperability eases pain of timely data
Unified intelligent workflows ease the management pain
Intota provides evidence-based
customized workflows.
Intota manages the process!
14. Future State of Review Process
Dean or Digital Library Admin Collection
Director Vendor Services Staff Development
Provide Confirm
Request
renewal costs and
review System sends
price terms System
assesses alerts, tracks
System
costs, terms, notifications,
reminds and Analyze usage, communication
gets from usage and
content, and decision
vendor titles Renew
recommend
Yes
s action, System
produces triggers
Cost reports for
Yes Renew checklist
okay? stakeholders for Cancel
= RM data ?
Renew/
Cancel
No No
Spread-
Assess sheet: 5
Communicate to
content Stakeholders
year trends
15. The value of using ERM to prepare
Get organized!
Get centralized!
Get ready for future state!
16. Thank you
Anne Prestamo, Oklahoma State University
Phyllis Kaiden, Serials Solutions
Ashley Bass, Serials Solutions