Adopting a new product, service, or workflow can be time-consuming and difficult in any type of library. Learn how to get staff buy-in to the process and which milestones and methods.
Games of Chance in British and American History. By Catherine JohnsonProQuest
This document provides an overview of the history of gambling in British and American history from Native American traditions through modern legalized gambling. It examines sources from the 17th century discussing early colonial laws restricting gambling in America. Later sections discuss the rise and fall of state lotteries in the 19th century, organized crime involvement in gambling during the 1950s, and the steady legalization of gambling throughout most American states by 2011. The document also explores the licensing of gambling establishments in British colonies like Hong Kong in the 19th century and the ongoing debates around regulating various forms of remote and online gambling.
J.P. Morgan Research from ProQuest provides the most highly-regarded financial research available. It contains in-depth reports for 3,400 companies analyzed by 800 expert research analysts worldwide, covering all industries and all regions with just a 7 day embargo. The collection is derived from Morgan Markets, J.P. Morgan’s exclusive information for key clients and investors.
Computers in Libraries 2014: Engaging Students Through Social MediaProQuest
This presentation looks a recent study on how undergraduate and graduate students use social media for research and study. The presentation also incorporates ideas from recent literature on the topic.
ProQuest's Library Futures Forum 2014 - Changes, Partnerships, and Collaborat...ProQuest
This document discusses managing change, partnerships, and collaborations for libraries. It begins by reassuring those feeling anxious about the future that circumstances help frame potential changes over time. The document identifies some changes to consider, like increased mobile use and privacy concerns. It emphasizes that libraries should focus on becoming information services rather than just libraries. Successful partnerships are a long term investment that can extend a library's reach and influence, but require strategic planning and clear terms. The document ends inviting readers to contact the author for more information.
ProQuest: The Road to Open Access - An Aggregator Journey (LundOnline 2014)ProQuest
The document summarizes ProQuest's journey towards open access and efforts to enhance open access of research materials. It discusses (1) the exponential growth of biomedical research papers and challenges of information overload for researchers, (2) ProQuest's collaboration with SSRN to support open access initiatives and make preprints and working papers available, and (3) ProQuest's efforts to aggregate and provide access to international datasets and enhance discoverability of open access content and data from different sources.
Streaming Video in Academic Libraries – Survey Results and Copyright Informat...ProQuest
Jane Hutchison and deg farrelly present their findings based on a yearlong research project about streaming video in academic libraries. See the survey results, especially pertinent if you work with video in your library.
The War of 1812: Causes, Consequences, and Lasting ImpactsProQuest
This presentation explores ways in which government information can shed light on the causes of the war, the relationships integral to it, and the outcomes that resulted. It will also describe some of the lasting impacts not often thought of as directly war-related.
Games of Chance in British and American History. By Catherine JohnsonProQuest
This document provides an overview of the history of gambling in British and American history from Native American traditions through modern legalized gambling. It examines sources from the 17th century discussing early colonial laws restricting gambling in America. Later sections discuss the rise and fall of state lotteries in the 19th century, organized crime involvement in gambling during the 1950s, and the steady legalization of gambling throughout most American states by 2011. The document also explores the licensing of gambling establishments in British colonies like Hong Kong in the 19th century and the ongoing debates around regulating various forms of remote and online gambling.
J.P. Morgan Research from ProQuest provides the most highly-regarded financial research available. It contains in-depth reports for 3,400 companies analyzed by 800 expert research analysts worldwide, covering all industries and all regions with just a 7 day embargo. The collection is derived from Morgan Markets, J.P. Morgan’s exclusive information for key clients and investors.
Computers in Libraries 2014: Engaging Students Through Social MediaProQuest
This presentation looks a recent study on how undergraduate and graduate students use social media for research and study. The presentation also incorporates ideas from recent literature on the topic.
ProQuest's Library Futures Forum 2014 - Changes, Partnerships, and Collaborat...ProQuest
This document discusses managing change, partnerships, and collaborations for libraries. It begins by reassuring those feeling anxious about the future that circumstances help frame potential changes over time. The document identifies some changes to consider, like increased mobile use and privacy concerns. It emphasizes that libraries should focus on becoming information services rather than just libraries. Successful partnerships are a long term investment that can extend a library's reach and influence, but require strategic planning and clear terms. The document ends inviting readers to contact the author for more information.
ProQuest: The Road to Open Access - An Aggregator Journey (LundOnline 2014)ProQuest
The document summarizes ProQuest's journey towards open access and efforts to enhance open access of research materials. It discusses (1) the exponential growth of biomedical research papers and challenges of information overload for researchers, (2) ProQuest's collaboration with SSRN to support open access initiatives and make preprints and working papers available, and (3) ProQuest's efforts to aggregate and provide access to international datasets and enhance discoverability of open access content and data from different sources.
Streaming Video in Academic Libraries – Survey Results and Copyright Informat...ProQuest
Jane Hutchison and deg farrelly present their findings based on a yearlong research project about streaming video in academic libraries. See the survey results, especially pertinent if you work with video in your library.
The War of 1812: Causes, Consequences, and Lasting ImpactsProQuest
This presentation explores ways in which government information can shed light on the causes of the war, the relationships integral to it, and the outcomes that resulted. It will also describe some of the lasting impacts not often thought of as directly war-related.
Saving the Statistical Abstract: How ProQuest Approached the Project and What...ProQuest
Tracing the history of the Statistical Abstract, documenting its value and uses over time, reviewing the reaction to the Census Bureau's decision to discontinue it, and hearing how ProQuest is handling the challenges and sharing some insights as to what it is taking to reconstruct this valuable resource.
Meeting the Changing Research Needs of Students. An ebook survey on China stu...ProQuest
The presentation summarizes the survey results from 4,755 respondents from over 80 member institutions, which was co-hosted by ProQuest and CALIS (China Academic Library & Information System.
The survey covered the following areas: overall awareness of the electronic resources at their university; ebooks user behavior; usage of ebook resources; challenges for using ebooks; ebook features; whether training was important in using information resources for their learning and their research; ebooks trends and needs in North America.
Periodicals Archive Online: Past, Present, and FutureProQuest
A brief history of Periodicals Archive Online is presented, as well as the current status of this database. Then planned developments for Periodicals Archive Online are presented.
Charleston 2012 - Get your ERM Affairs in OrderProQuest
The session will start with a data and literature review of the current state of e-resource management. Results of recent library projects examining workflows in the interest of efficiency and better services for patrons will be shared by presenters with deep experience with implementation of e-resource management systems. Finally, through examining examples of existing workflows and their value streams, the group will determine if specific workflow steps are adding value for patrons or just taking time.
Building Targeted Professional Communities - Darrell GunterProQuest
This document summarizes a presentation about building targeted online communities for researchers. It discusses web governance, building a community of practice by understanding audiences and their interests. It also covers distributing content via smartphones, tablets and mobile devices. The document outlines the UniPHY scientific social network, which has over 28,000 users and 1.7 million publications. It aims to increase engagement and collaboration through new features and consolidating relevant data. The goal is to improve how scientific information and opinions are shared globally.
Discovery in the Research Ecosystem with Anna-Sophia Zingarelli-Sweet, ProQue...ProQuest
In a shifting academic landscape, research can suffer when it is viewed as a commodity and is not accompanied by a sense of curiosity and exploration. Anna-Sophia Zingarelli-Sweet, respected HASTAC Scholar from the University of Pittsburgh, will discuss motivations and strategies for reinvigorating a thoughtful, joyful research process. Following Anna-Sophia, ProQuest product managers will highlight ways to further engage users, improve research, and streamline workflows through new enhancements to Summon, Flow, and 360 Link.
The document provides tips for successfully sharing workloads in a busy healthcare environment through delegation. It discusses the importance of only delegating tasks that are within the scope of practice of the delegatee and providing clear direction and supervision. It emphasizes that the delegator maintains responsibility for ensuring tasks are completed correctly. Examples of appropriate and inappropriate tasks for delegation to unlicensed assistive personnel are provided.
Building Targeted Professional Communities - Andy WeissbergProQuest
This document discusses targeted professional communities and successful strategies for building them. It provides examples of community archetypes and barriers to participation according to faculty surveys. It also discusses important aspects of professional communities like why people participate, roles of different member types, the importance of leadership, and factors to consider when choosing a community platform.
Charleston 2012 - Let it Flow: Effectiveness of Unified and Intelligent Workf...ProQuest
Libraries today frequently struggle with identifying the best strategy to maximize resources, systems and staff. As collections shift from print to electronic resources, the need for new ways to manage workflows becomes more critical. With the introduction of new web-scale management systems and the looming question of when to migrate away from the traditional ILS, librarians must determine how much automation is desired vs. required – and how to balance the value of technology and human interaction.
Open Discovery Initiative, John Law, ALCTS CRL IG panel on NISO ODIProQuest
The document discusses a web-scale discovery service called Summon. It provides the following key points:
1) Summon creates a unified index bringing together a library's collection from over 90 content types and over 1 billion records to provide a complete and fast search experience.
2) It utilizes match and merge technology to provide the most complete metadata from all sources.
3) Summon exposes users to a library's native resources and increases their usage and the library's return on investment.
Changing Role of Librarian - 2013 Survey on Librarian in China, CALIS Annual ...ProQuest
A presentation by Boe Horton, Vice President, Asia Pacific at ProQuest, on the changing role of librarians in China. Presented at the 2013 CALIS Annual Meeting.
Intota, Mark Tullos - Juried Product Development Session, Charleston 2012ProQuest
Mark Tullos discusses Intota at the 2012 Charleston Conference. Intota is a single, centrally provisioned solution that supports the entire lifecycle of the library’s collection, including selection, acquisition, resource management, cataloging, discovery, assessment and fulfillment regardless of resource type.
Engaging Students Through Social Media, Beth McGough, Internet Librarian 2013ProQuest
The document discusses engaging students through social media. It finds that students use social media to collaborate and obtain information from peers. While they may not currently interact with libraries on social media, students are open to doing so. The document recommends that libraries establish a presence on Facebook and Twitter, follow relevant accounts, and provide tools for organizing research and citations through social media. It also suggests training students on using social media for research and connecting with librarians and researchers in their fields through social platforms.
The Statistical Abstract of the United States is a summary of statistics about the United States that provides essential information about many topics in the country. It contains over 1,400 tables obtained from 195 sources, with 85% of information coming from government sources. Libraries and researchers use the Statistical Abstract as a starting point and reference to find statistics on various topics such as income, education, health, and more. Users can search or browse the tables online to find and download statistics on specific subjects.
NComapss Live - July 17, 2019
http://nlc.nebraska.gov/NCompassLive/
Join us to learn about the new Project Outcome for Academic Libraries surveys and resources. Project Outcome is a free toolkit that helps libraries measure four key learning outcomes – knowledge, confidence, application, and awareness – across seven library program and service areas.
Presenter: Sara S. Goek, Program Manager, Association of College & Research Libraries
DAF group exercise: scoping data and curation requirements, by Sarah JonesJISC KeepIt project
Learn how to use the Data Asset Framework (DAF) in a directed group exercise. This was presented as part of module 1 of a 5-module course on digital preservation tools for repository managers, presented by the JISC KeepIt project. For more on this and other presentations in this course look for the tag 'KeepIt course' in the project blog http://blogs.ecs.soton.ac.uk/keepit/
This presentation discusses using simulation for competency-based assessment of pediatric residents. More pediatric residency programs are developing simulation curricula to meet ACGME's Milestones Project for competency-based assessment. Simulation offers opportunities for structured assessment. The presentation proposes a study to identify gaps in existing assessment methods and opportunities for simulation-based assessment through a consensus-building exercise with pediatric simulation experts. It outlines plans to survey experts to prioritize Milestone subcompetencies for simulation-based assessment and review current assessment tools to define a research agenda.
EDUCARNIVAL 2016 at IIT DELHI - Presentation by Jayshree OzaEduexcellence
This document outlines a plan to develop a School Management Information System (SMIS) to improve data collection and decision making in schools. It discusses how school data is currently collected inconsistently across schools. The SMIS would standardize core school records in digital formats, and use software to analyze the data and generate reports. A pilot program would test the digital records and software, and gather feedback. The goal is to establish a comprehensive information system to support planning, implementation, monitoring and evaluation of education programs from the school to national level.
This presentation was provided by Serena Rosenhan of ProQuest, during Session Four of the NISO event "Agile Product and Project Management for Information Products and Services," held on June 4, 2020.
Saving the Statistical Abstract: How ProQuest Approached the Project and What...ProQuest
Tracing the history of the Statistical Abstract, documenting its value and uses over time, reviewing the reaction to the Census Bureau's decision to discontinue it, and hearing how ProQuest is handling the challenges and sharing some insights as to what it is taking to reconstruct this valuable resource.
Meeting the Changing Research Needs of Students. An ebook survey on China stu...ProQuest
The presentation summarizes the survey results from 4,755 respondents from over 80 member institutions, which was co-hosted by ProQuest and CALIS (China Academic Library & Information System.
The survey covered the following areas: overall awareness of the electronic resources at their university; ebooks user behavior; usage of ebook resources; challenges for using ebooks; ebook features; whether training was important in using information resources for their learning and their research; ebooks trends and needs in North America.
Periodicals Archive Online: Past, Present, and FutureProQuest
A brief history of Periodicals Archive Online is presented, as well as the current status of this database. Then planned developments for Periodicals Archive Online are presented.
Charleston 2012 - Get your ERM Affairs in OrderProQuest
The session will start with a data and literature review of the current state of e-resource management. Results of recent library projects examining workflows in the interest of efficiency and better services for patrons will be shared by presenters with deep experience with implementation of e-resource management systems. Finally, through examining examples of existing workflows and their value streams, the group will determine if specific workflow steps are adding value for patrons or just taking time.
Building Targeted Professional Communities - Darrell GunterProQuest
This document summarizes a presentation about building targeted online communities for researchers. It discusses web governance, building a community of practice by understanding audiences and their interests. It also covers distributing content via smartphones, tablets and mobile devices. The document outlines the UniPHY scientific social network, which has over 28,000 users and 1.7 million publications. It aims to increase engagement and collaboration through new features and consolidating relevant data. The goal is to improve how scientific information and opinions are shared globally.
Discovery in the Research Ecosystem with Anna-Sophia Zingarelli-Sweet, ProQue...ProQuest
In a shifting academic landscape, research can suffer when it is viewed as a commodity and is not accompanied by a sense of curiosity and exploration. Anna-Sophia Zingarelli-Sweet, respected HASTAC Scholar from the University of Pittsburgh, will discuss motivations and strategies for reinvigorating a thoughtful, joyful research process. Following Anna-Sophia, ProQuest product managers will highlight ways to further engage users, improve research, and streamline workflows through new enhancements to Summon, Flow, and 360 Link.
The document provides tips for successfully sharing workloads in a busy healthcare environment through delegation. It discusses the importance of only delegating tasks that are within the scope of practice of the delegatee and providing clear direction and supervision. It emphasizes that the delegator maintains responsibility for ensuring tasks are completed correctly. Examples of appropriate and inappropriate tasks for delegation to unlicensed assistive personnel are provided.
Building Targeted Professional Communities - Andy WeissbergProQuest
This document discusses targeted professional communities and successful strategies for building them. It provides examples of community archetypes and barriers to participation according to faculty surveys. It also discusses important aspects of professional communities like why people participate, roles of different member types, the importance of leadership, and factors to consider when choosing a community platform.
Charleston 2012 - Let it Flow: Effectiveness of Unified and Intelligent Workf...ProQuest
Libraries today frequently struggle with identifying the best strategy to maximize resources, systems and staff. As collections shift from print to electronic resources, the need for new ways to manage workflows becomes more critical. With the introduction of new web-scale management systems and the looming question of when to migrate away from the traditional ILS, librarians must determine how much automation is desired vs. required – and how to balance the value of technology and human interaction.
Open Discovery Initiative, John Law, ALCTS CRL IG panel on NISO ODIProQuest
The document discusses a web-scale discovery service called Summon. It provides the following key points:
1) Summon creates a unified index bringing together a library's collection from over 90 content types and over 1 billion records to provide a complete and fast search experience.
2) It utilizes match and merge technology to provide the most complete metadata from all sources.
3) Summon exposes users to a library's native resources and increases their usage and the library's return on investment.
Changing Role of Librarian - 2013 Survey on Librarian in China, CALIS Annual ...ProQuest
A presentation by Boe Horton, Vice President, Asia Pacific at ProQuest, on the changing role of librarians in China. Presented at the 2013 CALIS Annual Meeting.
Intota, Mark Tullos - Juried Product Development Session, Charleston 2012ProQuest
Mark Tullos discusses Intota at the 2012 Charleston Conference. Intota is a single, centrally provisioned solution that supports the entire lifecycle of the library’s collection, including selection, acquisition, resource management, cataloging, discovery, assessment and fulfillment regardless of resource type.
Engaging Students Through Social Media, Beth McGough, Internet Librarian 2013ProQuest
The document discusses engaging students through social media. It finds that students use social media to collaborate and obtain information from peers. While they may not currently interact with libraries on social media, students are open to doing so. The document recommends that libraries establish a presence on Facebook and Twitter, follow relevant accounts, and provide tools for organizing research and citations through social media. It also suggests training students on using social media for research and connecting with librarians and researchers in their fields through social platforms.
The Statistical Abstract of the United States is a summary of statistics about the United States that provides essential information about many topics in the country. It contains over 1,400 tables obtained from 195 sources, with 85% of information coming from government sources. Libraries and researchers use the Statistical Abstract as a starting point and reference to find statistics on various topics such as income, education, health, and more. Users can search or browse the tables online to find and download statistics on specific subjects.
NComapss Live - July 17, 2019
http://nlc.nebraska.gov/NCompassLive/
Join us to learn about the new Project Outcome for Academic Libraries surveys and resources. Project Outcome is a free toolkit that helps libraries measure four key learning outcomes – knowledge, confidence, application, and awareness – across seven library program and service areas.
Presenter: Sara S. Goek, Program Manager, Association of College & Research Libraries
DAF group exercise: scoping data and curation requirements, by Sarah JonesJISC KeepIt project
Learn how to use the Data Asset Framework (DAF) in a directed group exercise. This was presented as part of module 1 of a 5-module course on digital preservation tools for repository managers, presented by the JISC KeepIt project. For more on this and other presentations in this course look for the tag 'KeepIt course' in the project blog http://blogs.ecs.soton.ac.uk/keepit/
This presentation discusses using simulation for competency-based assessment of pediatric residents. More pediatric residency programs are developing simulation curricula to meet ACGME's Milestones Project for competency-based assessment. Simulation offers opportunities for structured assessment. The presentation proposes a study to identify gaps in existing assessment methods and opportunities for simulation-based assessment through a consensus-building exercise with pediatric simulation experts. It outlines plans to survey experts to prioritize Milestone subcompetencies for simulation-based assessment and review current assessment tools to define a research agenda.
EDUCARNIVAL 2016 at IIT DELHI - Presentation by Jayshree OzaEduexcellence
This document outlines a plan to develop a School Management Information System (SMIS) to improve data collection and decision making in schools. It discusses how school data is currently collected inconsistently across schools. The SMIS would standardize core school records in digital formats, and use software to analyze the data and generate reports. A pilot program would test the digital records and software, and gather feedback. The goal is to establish a comprehensive information system to support planning, implementation, monitoring and evaluation of education programs from the school to national level.
This presentation was provided by Serena Rosenhan of ProQuest, during Session Four of the NISO event "Agile Product and Project Management for Information Products and Services," held on June 4, 2020.
Learn How Emergent Online Models Serve as Innovation IncubatorsEDUCAUSE
This document discusses innovations in online learning models and tools for assessing innovations. It provides examples of rubrics used by different institutions to evaluate emerging technologies. The document also addresses topics like MOOCs, competency-based learning, and learning analytics, noting opportunities and questions around scaling online programs, improving pedagogy, and using student data to enhance learning. Resources on these trends are shared, such as research initiatives on MOOC effectiveness and case studies applying learning analytics in personalized learning environments.
This document provides examples of different types of competitive intelligence (CI) projects that can be undertaken. It describes the value, audience, sources, and potential contents for projects such as competitive landscape assessments, roadmap analyses, newsletters, battlecards, competitor profiling, win/loss analyses, competitor customer lists, and tradeshow intelligence. The examples are intended to illustrate how CI can inform strategic planning, marketing, and sales functions through the collection and analysis of open-source and proprietary competitor information.
This document provides an overview of competitive intelligence techniques. It begins with a quote about learning faster than competitors being an advantage. It then discusses gathering intelligence from open sources as well as qualitative sources like interviews. Several specific open source tools and techniques are outlined for gathering competitor information from sites like LinkedIn, Twitter, blogs, and more. It also discusses using human intelligence through interviews and recruitment on sites like LinkedIn. The document stresses the importance of ethics in competitive intelligence work. Finally, it provides examples of different types of competitive intelligence projects and their timelines.
How to create content that fuels your sales funnel (pdf)Stickyeyes
Ensuring that you are delivering the right content, to the right audience, at the right time in the buying process is no easy task, but it is critical to get this right in order to drive a return on investment from content marketing.
Our latest webinar, hosted by Phil McGuin, Director of Demand Generation at Stickyeyes broke down the fundamental elements to building and implementing a sales driven content strategy including:
- How to define your sales process & buying cycle.
- How to understand how your target audiences behave online, and what content they are looking for.
- How to map your content onto your target audience and customer persona groups.
- How and why to deploy relevant content at different stages within the sales cycle.
The presentations given at the Learning Layers and CAMERA workshop in Plymouth on the 23rd July. Gives an overview of the Learning Layers research project, which is exploring how technology can support informal learning in small and medium-sized enterprises. Introduces the 4 Learning Layers tools being developed to support learning in healthcare - GP practices.
Training needs analysis, skills auditing, training evaluation, calculating training ROI and strategic learning and development best practice principles and processes
This document summarizes a presentation on evaluating engagement activities. The presentation aimed to help participants develop evaluation strategies and make strong cases for engagement. It covered why evaluation is important, how to identify what to evaluate using logic models, who evaluations are for, and making the case for engagement through evaluation. The presentation included activities where participants discussed their experiences with evaluation and worked through examples of logic models and evaluation plans.
Improving Web Information Architecture & International Scientific VisibilityMASmedios com
The document discusses improving the information architecture and scientific visibility of university websites by outlining key questions to consider regarding goals, audiences, and analyses; providing examples of benchmarking top university websites; and emphasizing the importance of interaction design, open access initiatives, and social media to increase a university's scientific visibility.
1) The document provides tips for building strong digital libraries on a limited budget. It suggests finding out user needs, using free technologies, effectively planning projects, thoughtfully assessing projects, and marketing services strategically.
2) Specific tips include using social media to engage users, creating detailed project plans, conducting staff training and getting buy-in, doing soft launches to test new services, evaluating services after 6 months, and using both online and offline marketing methods.
3) The key message is that libraries can strengthen their digital offerings by focusing on users, using cost-effective solutions, carefully planning and assessing new initiatives, and promoting services thoughtfully.
In the Know II: Creating Your Social Media PlanCDC NPIN
This presentation was used in a webcast that offered public health professionals the methods to successfully create a social media plan. How do you truly connect with your target audience? Developing a plan is one of the first and most important aspects of an engagement strategy. The right plan has many facets that work together to increase the likelihood of success.
This document outlines steps taken to redefine the reference service at the Glucksman Library, University of Limerick. It discusses:
- Conducting a needs analysis which found that user needs were changing and reference queries were declining.
- Implementing initiatives like a query desk information sheet, training program for staff, and a library referrals process to improve service.
- Results including a shift in query types from procedural to informational and staff feeling more confident in helping users.
- Challenges in sustaining momentum with other responsibilities but an ultimately more efficient desk service and closer collaboration between teams.
- Continued efforts through a front of house committee to evaluate services, conduct training, and
Advising Technology: The Needs Assessment & Implementation ProcessLaura Pasquini
Technology can provide new ways to connect, collaborate and share resources for academic advising. Successful implementation of technology in advising is often the results of a needs assessment and planning process. During the review and planning process, advising units will be able to identify areas for where digital resources are most suitable, accessible, and meaningful for their students.
There are many online tools and resources to support academic advisors; however a critical part of technology implementation is the assessment and planning process. It is important to review the departmental objectives and learning outcomes to ensure it aligns the advising unit's learning strategy to meet departmental needs and training focus (Brandon, 2006). Attendees will learn how to effectively conduct a needs assessment and implement technology into their advising practice.
Participants will brainstorm ideas around program initiation, collaborative partnerships & teams, project planning, and models for implementing technology in advising to meet the needs of their students, staff and faculty at their home institution.
Similar to A Practical Approach to Implementing Workflow Change by Nicole Pelsinsky (20)
Women and Social Movements in Modern Empires Since 1820 - Selections from Doc...ProQuest
This document provides summaries of women's movements and involvement in various empires between 1820-2012. It includes 9 sections summarizing resources from the Habsburg Empire, British Empire, Japanese Empire, Ottoman Empire, Russian Empire, Dutch Empire, and French Empire. The resources described include publications, letters, interviews, and records that showcase women's roles in independence movements, education, labor issues, and resisting colonial rule and oppression across multiple regions in Europe, Asia, Africa, and the Middle East.
Women and Social Movements in Modern Empires - Selections from Document Clust...ProQuest
Discovery important primary source documents on Native Women in North America using ProQuest products. See this deck to see examples from Women and Social Movements in Modern Empires.
Women and Social Movements, International 1840 to Present - Conference Procee...ProQuest
The Women and Social Movements Library consists of the conference proceedings from more than 400 transnational conferences organized by and about women since 1840. Many themes include: the promotion of women’s legal and civil rights, access to jobs and education, provisions for women’s health, and building women’s networks and collective voices through conferences and journals.
Women and Social Movements Library - Key TopicsProQuest
Examples from ProQuest Women and Social Movements' Library on the following topics:
Native American Documents
Women and Anti-Slavery Activism
American Missionaries
Human Rights
Women’s Health
Gerritsen collection on Women's Studies - A Resource GuideProQuest
This resource guide features primary source content from the Gerritsen Collection of Aletta Jacobs. Explore archival material across four units: women’s rights, women’s health and medicine, educational and conduct literature for women, and women’s employment.
“The People vs. the Elite” ProQuest Luncheon, DLC 2019ProQuest
An overview of the history of populism in the U.S. and elsewhere with unparalleled insights from primary and secondary sources. Learn about the origins of populism, populist leaders, left- and right-wing populist movements and more.
The Value of Newspapers in Research: Newspapers Citations Analysis, August 2018ProQuest
This SlideShare offers data and highlights from a August 2018 report conducted in partnership between ProQuest and the Oxford Internet Institute. Eric T. Meyer, currently the Dean of the School of Information at University of Texas, Austin,and formerly a Professor of Social Informatics and Director of Graduate Studies at Oxford Internet Institute, conducted the data collection and analysis. Four newspaper titles were selected for evaluation and analysis in this report: The New York Times, The Wall Street Journal,The Washington Post, and The Guardian. Scopus was used as the source for the data examined. The objective of this study was to better understand the importance of newspapers in scholarly articles and identify trends across newspaper titles and subject disciplines. This study examines the frequency of newspaper citations in scholarly journal articles and also reveals the disciplines in which scholars most often use newspapers as a source for academic research.
USC Shoah Foundation and ProQuest are bringing the 53,000 testimonies in the Visual History Archive to thousands of students and researchers at colleges and universities around the world.
History vault-black-freedom-naacp-researchProQuest
ProQuest offers researchers an amazing collection of resources on the NAACP and the Black Freedom Movement. This presentation lists 75 topics that can be research using ProQuest History Vault and other ProQuest resources. Many of the 75 topics can be divided into multiple other topics. Several years ago, for example, in a discussion with one of our advisers, it was suggested that there should be a thesis or dissertation on almost every NAACP branch. there are more than 200 NAACP branches document in the NAACP Papers collection in History Vault.
History Vault Students for a Democratic Society, Vietnam Veterans Against the...ProQuest
Presentation showing documents in the History Vault module entitled Students for a Democratic Society, Vietnam Veterans Against the War, and the Anti-Vietnam War Movement. This module consists of 14 collections sourced by ProQuest from the Wisconsin Historical Society.Presentation showing documents in the History Vault module entitled Students for a Democratic Society, Vietnam Veterans Against the War, and the Anti-Vietnam War Movement. This module consists of 14 collections sourced by ProQuest from the Wisconsin Historical Society.
The Impacts of Digital Collections Jisc ResearchProQuest
The document discusses a variety of topics including transportation, infrastructure projects, education reforms, healthcare policies, and environmental regulations. It outlines several new initiatives and proposed changes across different areas that will be priorities for the coming months and years. The overall goals are to improve services, drive economic growth, and enhance people's quality of life through these efforts.
ProQuest History Vault Black Freedom Struggle in the 20th CenturyProQuest
The document summarizes the contents of the ProQuest History Vault module "Black Freedom Struggle in the 20th Century: Organizational Records and Personal Papers, Part 2". The module contains records from key civil rights organizations like SNCC and CORE, as well as papers of individuals involved in the movement like Robert F. Williams. It provides images and examples of primary sources within the collections.
History Vault Black Freedom and NAACP Use CasesProQuest
ProQuest offers various resources for researching topics related to the Black freedom struggle and civil rights movement in the 20th century, including the History Vault collections, newspapers, and ebooks. The document provides examples of four potential research topics - the Montgomery Bus Boycott, civil rights organizations and voting rights, African Americans in the military, and the 1963 March on Washington - and suggests relevant primary sources within ProQuest to investigate each topic.
The document discusses the role of libraries in educating patrons about privacy issues related to technology use. It argues that libraries should (1) protect patron privacy and confidentiality, (2) defend against privacy violations, and (3) educate patrons to make informed choices about sharing their data. The document outlines several current threats to privacy such as data collection practices and legislation. It emphasizes teaching patrons to balance privacy, security, and utility when using technology. Libraries are encouraged to implement privacy-focused policies and expertise to help patrons navigate issues around transparency, consent, and control of their personal data.
The document provides information about the USC Shoah Foundation's collection of audio-visual testimonies including:
- The collection contains over 54,000 video testimonies totaling over 115,000 hours of footage from survivors and witnesses of various genocides in 62 languages and 62 countries.
- Testimonies have been manually indexed with over 64,000 terms and include biographical information for over 1.86 million individuals.
- In addition to making testimonies available online, the Foundation has developed technologies for digitization, preservation, transcription and providing access to scholars through its Visual History Archive platform available at over 80 academic institutions worldwide.
Making Connections - Turing user insights into impactProQuest
The document discusses the importance of connecting different types of user insights to gain a holistic understanding of users and turn those insights into impact. It emphasizes connecting quantitative analytics data with qualitative research methods like contextual inquiry, surveys, usability testing, discussion groups, interviews and ongoing conversations to understand user behavior in context, needs, and motivations. By connecting various insights over time, organizations can gain a more complete picture of users to solve problems and create impact.
Cybersecurity & Privacy: What's Ahead for 2017 - ALA Midwinter 2017ProQuest
Library information security and privacy are both fundamental and challenging. Help is coming as Internet leaders push heavier use of encryption, a move that highlights the differences between secure and non-secure online use. How can libraries help prepare and educate users to work within a more difficult Internet environment? How can they inspire more private online behavior in the year ahead? Join the leader of ProQuest’s Information Security Office to discuss emerging issues in cybersecurity and privacy for libraries and information providers. Attendees will get tips for protecting the privacy of your patrons and for educating them on how to use information services securely. This session will also cover the differences between the privacy of consumer services and professional Information services, and best practices for patrons to protect their own personal information as they access public and library resources both in the library and remotely as the footprint of the library expands along with mobile device adoption.
This document summarizes Tony Davies' presentation on ebooks at Swinburne University. It provides details about Swinburne such as its location in Melbourne, Australia, student enrollment numbers, and library collection statistics. The bulk of the document discusses Swinburne's transition to primarily ebooks, starting with a demand-driven acquisition model in 2006 and expanding to incorporate auto-owned titles in 2016. It analyzes spending trends and usage over time as different parameters of the demand-driven acquisition and auto-owned programs were tested and adjusted. The presentation concludes that the auto-owned model combined with ongoing refinements has helped reduce expenditures while maintaining a large collection of accessible ebooks.
This document provides descriptions of various primary source collections available through ProQuest relating to history, government, and policy. It includes summaries of collections on U.S. and U.K. government documents, historical newspapers and periodicals, women's history, the civil rights movement, military conflicts, and more. Each collection offers access to important archival materials for researching topics across many disciplines.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
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Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
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Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
A Practical Approach to Implementing Workflow Change by Nicole Pelsinsky
1. PRACTICAL STEPS FOR
PRACTICAL PEOPLE:
IMPLEMENTING WORKFLOW
CHANGE
April 10th, 2014
Nicole Pelsinsky, MLIS
Presented to the Texas Library Association
2. Agenda
Why Change?
Evaluating What You Need
Soliciting Information
Selecting What To Do
Implementation
Marketing and Launch
Measurement and Evaluation
Key Takeaways
• Mea
4/24/2014 2
6. 4/24/2014 6
Sometimes, it really might be “Who Moved
My Cheese?” but….
http://static.neatorama.com/images/2009-06/slice-cheese.jpg
7. Have a clear goal and vision
Be positive and have a sense of humor
Try and see the big picture
Remember your own individual
contributions and value
Be open about what is not working
Focus on what success looks like – but
keep in mind that might not look the
same for everyone
4/24/2014 7
Practical Ideas for Managing Change
8. 4/24/2014 8
Evaluating What You Need
http://www.inetu.net/about/server-smarts-blog/june-2013/trusting-the-cloud-part-1
11. 50 Guidelines for Conducting Focus Groups - http://www.qualitative-
researcher.com/focus-group/50-guidelines-for-conducting-focus-
groups/
Basics of Conducting Focus Groups -
http://managementhelp.org/businessresearch/focus-groups.htm
Tips for Conducting Focus Groups -
http://www.insites.org/CLIP_v1_site/downloads/PDFs/TipsFocusGrps.4
D.8-07.pdf
Use of a focus groups in a library’s strategic planning process -
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC64762/
Hutchins Library, Focus Group Interviews -
http://faculty.berea.edu/henthorns/bieval/Focus-Group.html
Libraries for Children and Young Adults, IFLA Section –
http://www.ifla.org/files/assets/libraries-for-children-and-
ya/publications/guidelines-for-childrens-libraries-services_background-
en.pdfhttp://www.ifla.org/files/assets/libraries-for-children-and-
ya/publications/guidelines-for-childrens-libraries-services_background-
en.pdf
4/24/2014 11
Soliciting Information – Focus Groups
13. Library User Survey Templates and How-Tos:
http://www.lrs.org/library-user-surveys-on-the-web/
New York State Library Survey Tutorial:
http://www.nysl.nysed.gov/libdev/libs/pldtools/guide/h-clst.htm
National Library of New Zealand:
http://schools.natlib.govt.nz/school-libraries/building-and-managing-
collection/library-surveys
New Mexico State Library:
http://nmstatelibrary.org/index.php?option=com_content&view=artic
le&id=206&Itemid=104
South Plainfield Public Library Survey:
http://www.southplainfield.lib.nj.us/SURVEYQUESTIONS_2%5B1
%5D.pdf
Montana State Library:
http://libraries.montanastatelibrary.org/files/2013/07/Sample-
Library-Surveys.pdf
4/24/2014 13
Soliciting Information – Survey Questions
14. Start with simple questions
Be deliberate – use clear sentences and
wording patrons will understand
Ask one item per question
Have the questions flow from one to the next
Provide enough space for open-ended
answers
Provide a comprehensive range to closed-
ended ones, including a ‘neutral’ category – if
appropriate
4/24/2014 14
Soliciting Information – Writing Survey
Questions
16. Examples of Library Online Surveys
Brewer Public Library:
http://www.rc.swls.org/www.old/formsa/prg3.htm
Multnomah County Library: https://multcolib.org/survey
Henderson State University:
http://hsusurvey.hsu.edu/Library/libsurspring14.htm
Free to Low-Cost Survey Tools
Surveymonkey (Library Services Survey example):
http://www.surveymonkey.com/s.aspx?sm=CZ6VWn6dVcW6TtjfWn
o_2f7A_3d_3d
Zoomerang: http://www.zoomerang.com/
Google Forms: http://www.google.com/google-d-s/createforms.html
Surveyz: http://www.qualtrics.com/
16
Soliciting Information – Survey UIs
17. • Be objective
– Consider having someone in the room who
is not familiar with the process, who can ask
clarifying questions
• You may need to capture workflow at several
levels and across teams
• Capture the tasks distinctly, but without being
pedantic
• Expect it to be messy, until it’s not
17
Soliciting Information – Workflow Assessment
18. • Think about the process you want to focus on
• Talk through all of the tasks
• List out all of the tasks
– As you list them out, think in ‘yes/no’, ‘pass/fail’,
‘active/passive’, ‘something/nothing’
– Walk through each branch in the workflow logic
• Expect to revise the list, because you are going to
forget stuff
• Mark up notations in places where there are special
cases
• Mark up places where there are perceived bottlenecks,
dependencies, or any individual points of failure
18
Soliciting Information – Capturing Workflow
20. 4/24/2014 20
Prioritizing from the „Laundry List‟
http://www.docstoc.com/docs/54225110/CORE-Task-List-(Shoot-House-and-CACTF)
21. What kind of budget do you have?
What resources are available?
Does it need to be outsourced or in-
house?
What is the timeline?
What do stakeholders expect? (i.e.
provost or patrons or staff)
4/24/2014 21
Selecting what to do
22. What is the difference between RFI and RFP?
RFI Process
Pull together broad questions about a subject, like
‘discovery’, for instance
Use these questions to then fuel what you’d consider
for an RFP
This also allows the respondent to ask for further
clarification if needed
4/24/2014 22
More Formal - RFI (and RFP)
23. Does the technology meet your needs?
Does the content meet your needs?
Pricing?
Maintenance?
Support?
Metrics and analytics?
Do you need to build in SLAs?
4/24/2014 23
More Formal – RFP Questions
24. RFP 101:
http://www.thestaffingstream.com/2013/03/01/rfp-101-
are-you-asking-the-right-questions/
Sample RFP Questions to Ask Vendors:
http://rfptemplates.technologyevaluation.com/rfp/for/Sam
ple-RFP-Questions-to-Ask-Vendors.html
How to Improve Your RFP:
http://www.rfptemplates.org/improve-your-rfp/
How to Write a Request for Proposal:
http://www.internetraining.com/6art2.htm
4/24/2014 24
More Formal – RFP Questions
27. What is the project scope?
What method(s) will be used to complete the
project?
Who is involved, and when?
What are the specific tasks, and how long will
each take?
Do you need to track costs as well?
What is your back-up plan and what happens if
the project slips?
4/24/2014 27
Implementation – Project Planning
28. Milestones
Provides critical points in the project
Activities
Instructions tell people what they need to do
Deliverables
Activity-based points in the process
Outcomes
Focuses on the goals or objectives of the
project
4/24/2014 28
Implementation – Process
30. Training
What do you need?
When do you need it?
Who can supply it? And does the ‘who’ need to be
you?
Repetition
Documentation
What do you need?
When do you need it?
Who can supply it? And does the ‘who’ need to be
you?
Ready access and easily available
4/24/2014 30
Implementation – Training and Documentation
31. 4/24/2014 31
Marketing and Launch
http://www.fabuloussavers.com/new_wallpaper/NewYear_Celebrations_Around_Th
eWorld2012_freecomputerdesktopwallpaper_1920.jpg
32. Consider your Audience
Who are you telling and why does it matter to them?
How do they best receive new information? – make sure you ask
while doing your focus groups, surveys, etc.!
Marketing
How much of a splash do you want to make?
In person events
Social Media Push
Set up training sessions for people (vendor or library staff)
Attend events where you can market the new whatsit
Newsletters
4/24/2014 32
Marketing and Launch – For Others
33. Preparing Your Staff
Ensure that your staff is ready to do training, if
needed
Ensure that your staff is ready to do
troubleshooting
Make sure you have the collateral you need
Write help articles, cheat sheets
Make sure all of the different access methods
are covered (mobile, portal etc.)
4/24/2014 33
Marketing and Launch – For You
34. The traditional measurement and
evaluation…
Plus - document, document, document
What’s next?
POSTMORTEM
4/24/2014 34
Measurement and Evaluation
35. Expect any potential change to have impacts – it’s okay!
There are lots of options for evaluating what you need and soliciting
information
The process can be formal or informal, depending on your library’s
needs
Allow time
To talk through changes;
Try out different processes and be honest about where something might not work;
To not be as efficient as you’ll want to be when its ‘habit’
Encourage questions, but don’t let people whine
Take advantage of training and documentation!
Capitalize on new *anything* by communicating broadly ‘what it is and
why it’s needed’
Reward people for their time and efforts
Follow up after its all over
Make a record of how it went;
What to improve on next time;
What items are on the ‘laundry list’ for the future;
Use your metrics, scale of measure to illustrate improvements
4/24/2014 35
Key takeaways and next steps
36. • Nicole Pelsinsky – MLIS
• Product Management Lead
• nicole.pelsinsky@proquest.com
• www.proquest.com
• With special thanks to Jennifer Robbins and John Reynolds for their
assistance with this presentation!
4/24/2014 36
Thank you!
Editor's Notes
The concept of change – whether you’re looking to change a product/service, a workflow or both – provides the opportunity to make improvements to the work that you may do, that your library does, and/or to improve your patron’s experience. But that process also has challenges. It requires investments of time, money and staffing, and can only be disruptive by nature. However, change should be seen as necessity for libraries - so we can stay relevant to our patrons and make rewarding and valuable contributions, ourselves. Any change requires a certain amount of investment and some ambiguity. Reducing some of the ambiguity when introducing any change – be it a formal or informal process – can be very helpful to those who will be effected by it. For instance, things like a vision statement; an overview of the process and some way to measure that progress; implementation; identifying key staff that can contribute their expertise during that process (although they may not be involved for the entirety of the process); and clarity in the intended outcome – should be expected. The end result of any change process - and outcome from the implementation of it - should clearly show improvements. And last but not least – you should learn from the process.
I mentioned disruption and how change is disruptive. Often, disruption has a bad connotation – but disruption can be good or bad. Bad – gunks up whatever workflow or process you have in place, which can cost time, $, emotional energy. Good = how can you use disruption to your advantage?Revisit how you ‘have always done things’Revisit how your library is perceived (‘marketing’)Disruption in the marketplace = new technology, etc.
When changing anything, there is one thing you can expect – reactions. So anticipating the variety of reactions will arm you up front to understand how to respond to them. How do you and your staff react to change?Worried?Exciting?Confusing?Scared?Inquisitive?Skeptical?How does your intended audience react to change? Are they demanding change?
Who Moved my cheese is a story about four small people/mice – they equate cheese = happiness, success. For a while, all are privy to a store of cheese but that dries up; some of them have planned and are able to adapt to find new cheese quickly; others take longer to figure it out; some don’t. If you are looking for a good read about change, this provides an interesting and entertaining view of environmental changes and reactions.
But….you still need to keep moving once you’ve made the commitment. In order to keep going in the right direction, here are some very basic ideas for managing change. [Bullet points]If you want to consider a more formal method for managing change, you can analyze the situation you’ve in currently. One method of doing this is using something like a Boston Grid or similar method. This gives you a way to analyze your day-to-day ‘business’ into quadrants, assessing strategic items, high potential projects, core activities (aka ‘the stuff you gotta do’), and distractions. A method like this can help you determine what you can practically ‘take on’ in terms of change.
So, now that you’ve come to terms with change and knowing that it will have it’s ‘moments’ – what next? It’s time to move to a finding a way to evaluate what is needed; one of the great things about this, is that you have flexibility with your approach. You can choose to keep the evaluation process very simple and basic, or you can make more of a research experience. I am going to go through some methods to solicit information and as I do so, you’ll see they are patron-focused. However, please keep in mind that these methods can be used with your staff and/or stakeholders as well. You even might find you want to use more than one method, during or after the change/implementation process.
A simple approach can be contacting a few key patrons and asking questions. Pros = Fast and could be more informal / Allows you to reinforce the relationship between you and key patrons / gives you an opportunity to circle back for more details / smaller base of data to work withCons = Doesn’t provide as broad of a solicitation, so you might not be hitting potential users / key patrons may focus on their special needs / smaller base of data to work with
Another approach that can range from simple to sophisticated is conducting focus groups. Organizing focus groups takes more time and organizing on your part, but you use this method to capture feedback from a broader audience. Another great thing about this method is that people can react to what others are saying – or bring up important things that may not have come to light before. [Explain how to organize focus groups and how to org their feedback]
Now that you’ve heard the basics about focus groups, here are some resources to learn more. There’s a ton of reference material on for how to conduct focus groups and distill the information. I chose a variety of resources to cover lots of different types of libraries.
Another method to solicit information from patrons to is to ask survey questions. There’s a bit more to surveys than just writing up a standardized question set though – they also require determining and testing the delivery method, ensuring validity, and analyzing the results. However, the investment is worth it; once you’ve developed a solid survey, you can use and reuse! it to gather data over time. There are also many survey formats: face-to-face, paper and online. Again – you might want to consider using a combination of these.
To help frame a survey, here are some questions to ask: how will the results be used? Who should be surveyed? How many people should be surveyed? Who will design and administer the survey? Here are some resources both walk you through the process of developing and using surveys – along with a few traditional surveys for reference.
Writing the survey questions correctly is a key activity to truly getting the information that you need. Here are some things to keep in mind while writing a survey. [bullet points]There’s no need to really reinvent the wheel here, though – unless you have specific or unique activities or resources….in that case, this would be a good time to ask a question or two, to see if there is an awareness of them.
As I mentioned earlier, surveys can be conducted in many ways. One of the common ways to deliver a survey these days is online. Since so many libraries have a web presence, online surveys are a great method to gather information. They can be fast and easy to fill in, and the results can be compiled using the software that accompanies the survey. The downside is that you may not be able to reach out to the audience you wish to tap, i.e. those patrons who aren’t used to using a computer.
I have listed some survey user interface references here, including a few examples of library online surveys and some low-cost or free survey tools. As you are considering how to frame your questions, be sure that you capture certain demographics; that way, you can better understand the audience that provided you with responses.
I’d like to take a moment to address workflow specifically; another method to solicit information implicitly, is to analyze workflow/process. I have listed some practical guidelines listed here: again, some of these might seem like a ‘no-brainer’ but it always good to have a refresher before going through the process. The ‘be objective’ – when capturing a workflow, there needs to be a level of honestly and clarity in order to provide a realistic snapshot. Often, it is difficult to reach a level of clarity when capturing tasks so having someone from the ‘outside’ can help; especially if they can focus on making sure acronyms are avoided or vernacular-specific terminology. Expect to solicit information at several levels and from other teams, parts of the organization; no one operates in a vacuum. Capture tasks….and expect it to be messy – well, let’s see my next slide.
There are a number of tools and recognized processes for capturing workflow, but I think that simple is better. If you want to capture this information digitally, you can use a tool like Visio or Gliffy to build diagrams, which can then be shared. However, you can also just get some whiteboards, pieces of paper and post-its, and start from there. [bullet points on capturing workflow]
I realize that this picture may not really cover your idea of ‘incentive’ but – give a thought to adding an incentive of sorts as you are soliciting information. If you have budget and can get fancy, things like ipods, gift cards or books can inspire people to participate. But use your imagination – even providing coffee and cookies to your focus groups, or a special gift certificate for research assistance or a children’s read-along can work.
So now you have a information from your user base – this could range from a handful of items from key patrons, to a huge data set garnered from an online survey. You’ll want to organize it into some sort of list – I suggest using a spreadsheet so you can add columns with notes and re-sort the information as needed. How do you decide what to do with it? Do not be surprised if it turns out to be a long list. It might have some items on it that you cannot even believe. So there are a few basic questions to potentially help you determine what is worthwhile (next slide)
[bullet points]As you are going through this process, capture notes and important pieces in the decision-making process. Try and be meticulous so that you have a good record of why something was (or wasn’t) considered a priority at the time. You’ll also want to reorganize your list to reflect the highest to lowest priorities.
RFIs and RFPs can be used to help you select what to do, if you need to outsource or get assistance from a third-party.RFI = request for information / RFP = request for proposal. One is less formal, one more formal. An RFI is usually general in nature, asking broad questions about a subject or a type of product. It’s used to solicit feedback, so you can understand what you’d then need to put into a formal RFP document. You’ll want to consider what stipulations you might have to follow a formal process? What you are required to follow for your technology needs (like, does your IT department have certain guidelines) or do you need to submit something a certain way for budgeting?
A RFP usually contains selection criteria that is categorized by “rough level of importance”. It is a more formalized approach to soliciting specific and detailed information about a potential purchase. You’ll find that the RFP is a common component to working with vendors.SLAs = special licensing agreements, i.e. “the need for 99% up time” or “24/7 support”.
Here are some reference links to RFP information. You may find that you do not need to use RFPs during the process, but you still might want to review how these questions are organized and framed. Again, these can help provide you with a better picture of what you can reasonably consider adopting, like a new product or new content.
The informal side of selection is ‘winging it’. Here are some ‘winging it’ questions to help you decide on what you might do – and who can provide it.What are your patrons asking for? (i.e. “I want you to be like Google”)What have other libraries like yours adopted?What have your heard from your fellow librarians?Market researchWhat vendors are coming to you?
Now that you’ve gone through the process of understanding and deciding on what is needed, it is time to execute.
An investment in developing and maintaining a project plan, will keep everyone – and the project! - on track. Project management is a discipline unto itself, and relies on the heavy use of schedules, budget tracking and Gantt charts. Many project management systems are developed to cater to these needs, but adopting some of the tenants of PM should give you more than enough structure to have your project flow smoothly. Here are some questions to keep in mind as you develop a plan.
Which process are you going to use to track your project? There are several options, but tracking milestones would be the most common form. Having a process that everyone can follow is important for gauging how to get from the beginning to the end of a project. Having an articulated plan with clear guidelines helps to keep everyone organized, and everything moving forward. Consider these questions: Who’s participating? When and how? How are you going to address risk management? What is your communication process going to be? As part of deciding which type of tracking might work best.
This is an example of an implementation plan that I have used in the past with libraries. You’ll notice that it includes different phases of the project; specific activities; who is participating and how long that might take. You’ll also notice that I have a column there for notes – so there is a record of progress.
Training and documentation is an important part of introducing any sort of change. I’ve broken these down into separate categories, but you’ll notice a lot of overlap. Things to consider are: the need to participate in training and/or use documentation that a third-party party can provide to you; the need to potentially host your own training and write your own documentation (I’ve always found some level of this with every project I’ve been involved with)The need for repetition – people may need to be ‘exposed’ more than once. And tailoring training/documentation to your – or your patron’s – needs.
Now you have finally made it! Hooray! It can take a long time to get from the start of an idea to a fully executed project. All the more reason to make sure that you don’t forget the marketing and launch of your product or process. This should be the fun part so – [next slide]
Celebrate your success! Consider your audience and message [bullet points]Use any marketing resources you can find – leverage your vendor and the tools and content they have; reach out to contacts within your own institution – do you have a group that does marketing? Again with the incentives – and not just for patrons potentially, but everyone involved. Do you have a budget for gifts? Even bookmarks, candy? Can you recognize key contributors or key people in the project somehow?
Help celebrate your success by making sure your staff is ready as well. [bullet points]
Measurement and evaluation naturally encompasses statistics, analytics and verbatim feedback. You’ll want to capture outcomes from your changes – more foot traffic? Increased usage of content? Positive feedback about conducting research quicker, faster, easier? As I’ve mentioned many times, document as much as you can as you are working through the process.This documentation will help you determine what might need to happen next - the next phase, next project, next whatever – and recording it means things won’t get forgotten. This will provide you with some clarity as you finish the launch for ‘what next’? Conducting a postmortem is a great way to really evaluate what went well and what didn’t. I know that I’ve put this at the end of the process, but you may find value in conducting these after certain key points during the process. The outcome of a postmortem should be a good record of things that you’ll want to keep doing, and problems/pitfalls that you might want to see if you can avoid the next time. You’ll want any postmortem documents as a reference during the process as you consider future changes.