Short presentation on the main features of a Shared Service Center focused on providing financial services.

1. CHARACTERISTICS OF A SHARED SERVICES
CENTER WITH A FOCUS ON FINANCIAL
SERVICES

2. WHAT IS A SHARED SERVICES CENTER?
 Shared Services Center is an independent
business unit created within a company
accountable for delivering a suite of services to
operating business units based upon agreed
customer-service levels.
Major BenefitsReduction in Operating
Cost
Increased Quality and
Efficiency
Human resource costs Improvement of services
Infrastructure costs Standardization and
optimization of processes

3. PROCESS
FINANCE
OFFERINGS
• Accounts payable
• Accounts receivable
• Fixed Assets
• Financial reporting
• General ledger
• Payroll
ORGANISATION
HQ
(Egypt)
Division A
(Gambia)
Division B
(Nigeria)
Division C
(South Africa)
Shared
Services
Center
(Ghana)
Organizational Structure

4. TECHNOLOGY
 Benefits of a SSC are
dependent on
supporting IT
infrastructure
 Great emphasis on
connectivity between
business units and the
SSC
 Requires a robust cross
border communication
services, both voice
and data.
 Single business
platform that
harmonizes and
automates financial
processes. Eg. SAP,
Oracle

5. PEOPLE
 Has the biggest impact on the successfulness of the SSC.
 Staffed with professionals who bring the required experience,
skills and competencies to their roles
 High flexibility and a willingness to cope with a changing business
environment
 Clearly defined roles with key performance indicators based on
service level agreements with Business units
Examples of KPIs: Invoices processed, Errors after closing
Days Sales Outstanding (DSO), Accounts Receivable Turnover
Ratio (ART)