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HUMAN BEHAVIOR
IN
ORGANIZATION
MR. NAJIBULLAH A. UMPA, RN, MBA
RC- AL KHWARIZMI
INTERNATIONAL COLLEGE
Chapter 7
What is LEADERSHIP?
the process of influencing and supporting
others to work enthusiastically toward
achieving objectives.
the catalyst that transforms potential into
reality.
the primary role of a leader is to influence
others to voluntarily seek defined objectives
LEADERSHIP
The activity of leading a group of people or an
organization or the ability to do this.
Leadership involves:
1. Establishing a clear vision
2. Sharing that vision with others so that
they will follow willingly
3. Providing the information, knowledge
and methods to realize that vision, and
4. Coordinating and balancing the
conflicting interests of all members and
stakeholders.
Traits of Effective Leaders
THE THREE BROAD TYPES OF SKILLS LEADERS
USE ARE:
1. Technical skill- refers to a person’s knowledge of and ability
in any type of process or technique. Examples are the skills
learned by accountants, engineers, word processing
operators, and toolmakers.
1. Human skill- is the ability to work effectively with people
and to build teamwork. It involves energizing individuals,
giving feedback, coaching, care-giving, demonstrating
empathy and sensitivity, and showing compassion and
support for people who need it.
1. Conceptual skill- is the ability to think in terms of models,
frameworks, and broad relationships, such as long-range
plans.
FOLLOWERSHIP
With few exceptions, leaders in organizations are also
followers. Ability to follow (dynamic subordinancy) is
one of the first requirements for good leadership.
• Not competing with the leader to be in the limelight
• Being loyal and supportive, a team player
• Not being a “yes person” who automatically agrees
• Acting as a devil’s advocate by raising penetrating
questions
• Constructively confronting the leader’s ideas, values,
and actions
• Anticipating potential problems and preventing them
FOLLOWERSHIP BEHAVIOR
COACHING
 means that the leader prepares, guides, and
directs a “player” but does not play the game.
 the leader’s role is to select the right
players, to teach and develop subordinates,
to be available for problem oriented
consultation, to review resource needs, to
ask questions, and to listen to inputs from
employees.
A leadership Chronology
LEADERSHIP THEORIES
①Trait theory
②Behavioral theories
③Contingency theories
④Power and Influence theory
TRAIT
THEORIES
Argue that effective
leaders share a number
of common personality
characteristics, or
“traits”. Early theories
stated that leadership
was innate.
Leadership Traits:
• Ambition and energy
The desire to lead
• Honest and integrity
Self-confidence
• Intelligence
Job-relevant knowledge
TRAIT THEORIES
0Limitations:
No universal traits found that predict
leadership in all situations.
Unclear evidence of the cause and
effect of relationship of leadership
and traits.
Trait theory
“Leaders are born, not made.”
BEHAVIORAL THEORIES
Theories
proposing that
specific behaviors
differentiate
leaders from non
leaders.
Focus on what
leaders do.
Leadership traits can be
taught.
Three types: (Autocratic,
Democratic and Laissez-
faire leaders)
Contingency Theories
Focus on the situational influence. They try to
predict which style is best in which
circumstance.
Fiedler’s Contingency Model
Blake and Mouton’s Managerial Grid
Hersey-Blanchard Situational Leadership
Theory
FIEDLER’S CONTINGECY
MODEL
Leadership style, described in terms of task
motivation, and relationship motivation.
Situational favorableness, determined by three
factors:
1. Leader-member relations – degree to
which a leader is accepted and supported by
the group members.
2. Task structure – extent to which the task is
structured and defined, with clear goals and
procedures.
3. Positional power – the ability of a leader to
control subordinates through reward and
punishment.
BLAKE AND MOUTON’S
MANAGERIAL GRID
0a tool for identifying a manager’s own
style
0this grid is based on the leadership style
dimensions of concern for people and
concern for production
9 1,9
mgt
9,9
mgt
8
7
6
5 5,5
mgt
4
3
2
1 1,1
mgt
9,1
mgt
1 2 3 4 5 6 7 8 9
CONCERN
FOR
PEOPLE
CONCERN FOR PRODUCTION
INTERPRETATION
1,1
management:
Exertion of
minimum effort
to get work done
is appropriate to
sustain org’n
membership
5,5 management: Adequate org’n
performance is possible thru balancing the
necessity to get out work with maintaining
morale of people at a satisfactory level.
9,1 management : Efficiency
in operations results from
arranging conditions of work
in such a way that human
elements interfere to a
minimum degree
1,9 management: Thoughtful
attention to the needs of people for
satisfying relationships leads to a
comfortable friendly organization
atmosphere and work tempo.
9,9 management: Work
accomplishment is from committed
people. Interdependence thru a
“common stake” in org’n purpose
leads to relationships of trust and
respect
HERSEY AND BLANCHARD’S
SITUATIONAL LEADERSHIP THEORY
(SLT)
A contingency theory that focuses on
followers’ readiness.
Suggests that the most important factors
affecting the selection of a leader’s style is the
development (maturity) level of a subordinate.
Development level- is the task-specific
combination of an employee’s task competence
and motivation to perform (commitment).
Situational leadership model recommendations for
appropriate leadership styles to be used for each of four
combinations of employee ability (competence) and
employee willingness (commitment)
Key:
Telling- high directiveness and low
supportiveness
Selling- high directiveness and high
supportiveness
Participating- low directiveness
and high supportiveness
Delegating- low directiveness and
low supportiveness
POWER AND INFLUENCE
THEORIES
Are based on the different ways the leaders
use power and influence to get things done.
Best known theories:
①French & Raven’s Power Bases
②Maxwell’s Ladder of Leadership Power
③5 Forms of Power
④Transactional Leadership (reward’s
influence)
⑤LEADERSHIP STYLES THEORIES
FRENCH & RAVEN’S POWER
BASES
Power bases are divided into two (2):
(1) Positional Powers
0Legitimate Power – derives from the
authority associated to the place in
hierarchy
0Reward Power – stems from the
inducements or rewards that can be
offered.
0Coercive Power - is based on fear, the
ability to impose one’s will be threat of
(2) Personal Powers
 Referent Power – corresponds to the
influence exerted through personal
relationships, charisma, and likeability.
 Expert Power – is gained through skills
and knowledge. It gives authority that
commands great respect.
 Information Power – derives from one’s
access to valuable information.
 Connection Power – comes through
networking, being able to use links to other
influential people to support one’s own
5 POWER BEHAVIOR
Charity begins at home, and
management begins with self-
management. So individual
leadership has a lot to gain from self-
management and self-awareness,
and especially POWER behavior.
• POWER – approaches to everything can help
increase your power position. Avoiding rumors,
gossip, and other negative behaviors can gain the
trust of others.
• OPEN – being open to others, new ideas, and
people can help increase your power position.
• WILLINGNESS – the willingness to do things
different, try something new, and take risks can
increase your power position.
• EMPLOYING – employing thins like tact, common
courtesies, humor, patience, and emotional
intelligence skills can increase your position
power.
• REMEMBERING – know your purpose, set goals,
and always do your best.
TRANSACTIONAL LEADERS
Transactional leaders:
Leaders who guide or motivate their
followers in the direction of established
goals by clarifying role and task
requirements.
Emphasizes getting things done within the
umbrella of the status quo.
In opposition to transformational leadership
“By the books” approach – the person
works within the rules.
Commonly seen in large, bureaucratic
LEADERSHIP STYLES
①Autocratic or directive style
②Democratic or participative style
③Laissez Faire or delegative style
④Transformational style
AUTOCARTIC
LEADERSHIP STYLE
An autocratic manager dictates orders to
their staff and makes decisions without
any consultation.
The leader likes to control the situation
they are in.
Decision are quick.
This type of management style can
decrease motivation and increase staff
turnover.
DEMOCRATIC OR
PARTICIPATIVE STYLE
A democratic leader delegates authority
to the employees, giving them
responsibility to complete the task.
Staff will complete the tasks using their
own work methods on time.
Employees are involved in decision
making giving them a sense of motivating
individuals.
Increase job satisfaction by involving
employees or team members.
LAISSEZ FAIRE
LEADERSHIP STYLE
0A laissez faire manager sets the task and gives
staff complete freedom to complete the task as
they see fit “leave it be”.
0It works for teams in which the individuals are
very experienced and skilled self-starters.
0There is minimal involvement from the manager.
0The manager coaches or supply information if
required.
0Benefits staff are developed to take responsibility.
0Staff feel lost and not reach the goals set within
the time frame.
TRANSFORMATIONAL
LEADERSHIP
Transformational leaders:
0Leaders who provide individualized
consideration and intellectual
stimulation, and who possess charisma.
0Make change in: Self others, groups and
organizations.
0Charisma a special leadership style
commonly associated with this type of
leadership.
Characteristics of
Transformational Leaders
0IDEALIZED INFLUENCE: Provides vision and sense
of mission, instills pride, gains respect and trust.
0INSPIRATION: communicates high expectations,
uses symbols to focus efforts, expresses important
purposes in simple ways.
0INTELLECTUAL STIMULATION: promotes
intelligence, rationality, and careful problem solving.
0INDIVIDUALIZED CONSIDERATION: gives personal
attention, treats each employee individually,
coaches, advises.
Effective leadership is not simple based on a
set of attributes, behavior, and influences.
A wide range of abilities an approaches is
actually needed.
This is why transformational leadership is
mostly accurate.
Transformational leaders show integrity, and
they know how to develop a robust and
inspiring vision of the future.
They motivate people to achieve this vision,
they manage its delivery, and they build even
stronger and more successful teams.
References
http://www.slideshare.net/alaguraja76/leadership-
concepts-and-theories
http://www.slideshare.net/VALOZ/leadership-
illustrated
http://www.slideshare.net/mithisood/presentation-
on-leadership-9401617
0 Google images

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Chapter 7 leadership

  • 1. HUMAN BEHAVIOR IN ORGANIZATION MR. NAJIBULLAH A. UMPA, RN, MBA RC- AL KHWARIZMI INTERNATIONAL COLLEGE
  • 3. What is LEADERSHIP? the process of influencing and supporting others to work enthusiastically toward achieving objectives. the catalyst that transforms potential into reality. the primary role of a leader is to influence others to voluntarily seek defined objectives
  • 4. LEADERSHIP The activity of leading a group of people or an organization or the ability to do this. Leadership involves: 1. Establishing a clear vision 2. Sharing that vision with others so that they will follow willingly 3. Providing the information, knowledge and methods to realize that vision, and 4. Coordinating and balancing the conflicting interests of all members and stakeholders.
  • 6.
  • 7. THE THREE BROAD TYPES OF SKILLS LEADERS USE ARE: 1. Technical skill- refers to a person’s knowledge of and ability in any type of process or technique. Examples are the skills learned by accountants, engineers, word processing operators, and toolmakers. 1. Human skill- is the ability to work effectively with people and to build teamwork. It involves energizing individuals, giving feedback, coaching, care-giving, demonstrating empathy and sensitivity, and showing compassion and support for people who need it. 1. Conceptual skill- is the ability to think in terms of models, frameworks, and broad relationships, such as long-range plans.
  • 8. FOLLOWERSHIP With few exceptions, leaders in organizations are also followers. Ability to follow (dynamic subordinancy) is one of the first requirements for good leadership. • Not competing with the leader to be in the limelight • Being loyal and supportive, a team player • Not being a “yes person” who automatically agrees • Acting as a devil’s advocate by raising penetrating questions • Constructively confronting the leader’s ideas, values, and actions • Anticipating potential problems and preventing them FOLLOWERSHIP BEHAVIOR
  • 9. COACHING  means that the leader prepares, guides, and directs a “player” but does not play the game.  the leader’s role is to select the right players, to teach and develop subordinates, to be available for problem oriented consultation, to review resource needs, to ask questions, and to listen to inputs from employees.
  • 11. LEADERSHIP THEORIES ①Trait theory ②Behavioral theories ③Contingency theories ④Power and Influence theory
  • 12. TRAIT THEORIES Argue that effective leaders share a number of common personality characteristics, or “traits”. Early theories stated that leadership was innate. Leadership Traits: • Ambition and energy The desire to lead • Honest and integrity Self-confidence • Intelligence Job-relevant knowledge
  • 13. TRAIT THEORIES 0Limitations: No universal traits found that predict leadership in all situations. Unclear evidence of the cause and effect of relationship of leadership and traits. Trait theory “Leaders are born, not made.”
  • 14. BEHAVIORAL THEORIES Theories proposing that specific behaviors differentiate leaders from non leaders. Focus on what leaders do. Leadership traits can be taught. Three types: (Autocratic, Democratic and Laissez- faire leaders)
  • 15. Contingency Theories Focus on the situational influence. They try to predict which style is best in which circumstance. Fiedler’s Contingency Model Blake and Mouton’s Managerial Grid Hersey-Blanchard Situational Leadership Theory
  • 17. Leadership style, described in terms of task motivation, and relationship motivation. Situational favorableness, determined by three factors: 1. Leader-member relations – degree to which a leader is accepted and supported by the group members. 2. Task structure – extent to which the task is structured and defined, with clear goals and procedures. 3. Positional power – the ability of a leader to control subordinates through reward and punishment.
  • 18. BLAKE AND MOUTON’S MANAGERIAL GRID 0a tool for identifying a manager’s own style 0this grid is based on the leadership style dimensions of concern for people and concern for production
  • 19. 9 1,9 mgt 9,9 mgt 8 7 6 5 5,5 mgt 4 3 2 1 1,1 mgt 9,1 mgt 1 2 3 4 5 6 7 8 9 CONCERN FOR PEOPLE CONCERN FOR PRODUCTION INTERPRETATION 1,1 management: Exertion of minimum effort to get work done is appropriate to sustain org’n membership 5,5 management: Adequate org’n performance is possible thru balancing the necessity to get out work with maintaining morale of people at a satisfactory level. 9,1 management : Efficiency in operations results from arranging conditions of work in such a way that human elements interfere to a minimum degree 1,9 management: Thoughtful attention to the needs of people for satisfying relationships leads to a comfortable friendly organization atmosphere and work tempo. 9,9 management: Work accomplishment is from committed people. Interdependence thru a “common stake” in org’n purpose leads to relationships of trust and respect
  • 20. HERSEY AND BLANCHARD’S SITUATIONAL LEADERSHIP THEORY (SLT) A contingency theory that focuses on followers’ readiness. Suggests that the most important factors affecting the selection of a leader’s style is the development (maturity) level of a subordinate. Development level- is the task-specific combination of an employee’s task competence and motivation to perform (commitment).
  • 21. Situational leadership model recommendations for appropriate leadership styles to be used for each of four combinations of employee ability (competence) and employee willingness (commitment) Key: Telling- high directiveness and low supportiveness Selling- high directiveness and high supportiveness Participating- low directiveness and high supportiveness Delegating- low directiveness and low supportiveness
  • 22. POWER AND INFLUENCE THEORIES Are based on the different ways the leaders use power and influence to get things done. Best known theories: ①French & Raven’s Power Bases ②Maxwell’s Ladder of Leadership Power ③5 Forms of Power ④Transactional Leadership (reward’s influence) ⑤LEADERSHIP STYLES THEORIES
  • 23. FRENCH & RAVEN’S POWER BASES Power bases are divided into two (2): (1) Positional Powers 0Legitimate Power – derives from the authority associated to the place in hierarchy 0Reward Power – stems from the inducements or rewards that can be offered. 0Coercive Power - is based on fear, the ability to impose one’s will be threat of
  • 24. (2) Personal Powers  Referent Power – corresponds to the influence exerted through personal relationships, charisma, and likeability.  Expert Power – is gained through skills and knowledge. It gives authority that commands great respect.  Information Power – derives from one’s access to valuable information.  Connection Power – comes through networking, being able to use links to other influential people to support one’s own
  • 25.
  • 26.
  • 27. 5 POWER BEHAVIOR Charity begins at home, and management begins with self- management. So individual leadership has a lot to gain from self- management and self-awareness, and especially POWER behavior.
  • 28. • POWER – approaches to everything can help increase your power position. Avoiding rumors, gossip, and other negative behaviors can gain the trust of others. • OPEN – being open to others, new ideas, and people can help increase your power position. • WILLINGNESS – the willingness to do things different, try something new, and take risks can increase your power position. • EMPLOYING – employing thins like tact, common courtesies, humor, patience, and emotional intelligence skills can increase your position power. • REMEMBERING – know your purpose, set goals, and always do your best.
  • 29. TRANSACTIONAL LEADERS Transactional leaders: Leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements. Emphasizes getting things done within the umbrella of the status quo. In opposition to transformational leadership “By the books” approach – the person works within the rules. Commonly seen in large, bureaucratic
  • 30. LEADERSHIP STYLES ①Autocratic or directive style ②Democratic or participative style ③Laissez Faire or delegative style ④Transformational style
  • 31. AUTOCARTIC LEADERSHIP STYLE An autocratic manager dictates orders to their staff and makes decisions without any consultation. The leader likes to control the situation they are in. Decision are quick. This type of management style can decrease motivation and increase staff turnover.
  • 32. DEMOCRATIC OR PARTICIPATIVE STYLE A democratic leader delegates authority to the employees, giving them responsibility to complete the task. Staff will complete the tasks using their own work methods on time. Employees are involved in decision making giving them a sense of motivating individuals. Increase job satisfaction by involving employees or team members.
  • 33. LAISSEZ FAIRE LEADERSHIP STYLE 0A laissez faire manager sets the task and gives staff complete freedom to complete the task as they see fit “leave it be”. 0It works for teams in which the individuals are very experienced and skilled self-starters. 0There is minimal involvement from the manager. 0The manager coaches or supply information if required. 0Benefits staff are developed to take responsibility. 0Staff feel lost and not reach the goals set within the time frame.
  • 34.
  • 35.
  • 36. TRANSFORMATIONAL LEADERSHIP Transformational leaders: 0Leaders who provide individualized consideration and intellectual stimulation, and who possess charisma. 0Make change in: Self others, groups and organizations. 0Charisma a special leadership style commonly associated with this type of leadership.
  • 37. Characteristics of Transformational Leaders 0IDEALIZED INFLUENCE: Provides vision and sense of mission, instills pride, gains respect and trust. 0INSPIRATION: communicates high expectations, uses symbols to focus efforts, expresses important purposes in simple ways. 0INTELLECTUAL STIMULATION: promotes intelligence, rationality, and careful problem solving. 0INDIVIDUALIZED CONSIDERATION: gives personal attention, treats each employee individually, coaches, advises.
  • 38. Effective leadership is not simple based on a set of attributes, behavior, and influences. A wide range of abilities an approaches is actually needed. This is why transformational leadership is mostly accurate. Transformational leaders show integrity, and they know how to develop a robust and inspiring vision of the future. They motivate people to achieve this vision, they manage its delivery, and they build even stronger and more successful teams.
  • 39.