Chapter 12
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This document outlines learning objectives for speaking in various contexts, including personal and civic contexts, academic settings, business settings, and via electronic media. The objectives cover topics such as guidelines for ceremonial speeches, strategies for composing and delivering different types of ceremonial speeches and a "This I Believe" speech, adapting presentations for different academic disciplines, employing audience analysis and intercultural communication competence in business settings, and strategies for speaking on radio, television, and as a spokesperson.
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Create a 12-slide presentation outlining what you learned from the course. Include the following:
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MODULE 1COMMUNICATION IS BUSINESS
WEEK 1LEADERSHIP, COMMUNICATION AND MANAGEMENT
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The Independent learning tasks are peer-learning activities and while your Tutor will give weekly feedback, it will be general in its nature and not specific to individual students.
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Imagine that leadership in your health care company required you to take this course for professional development. They now want you to present to them what you have learned.
Create a 12-slide presentation outlining what you learned from the course. Include the following:
THIS LIST WAS OUR WEEKLY OBJECTIVE LIST TO PROVIDE YOU WITH AN IDEA OF THE THINGS THIS COURSE COVERED
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Identify strategies for conflict management.
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Identify strategies for effective team communication and collaboration
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Include detailed speaker notes.
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- Learning outcomes covering topics such as communication, time management, stress management, negotiation skills, meetings, learning styles, professionalism, and ethics.
- Detailed content on each topic area, with definitions of key terms and explanations of concepts and techniques.
- References and appendices with additional information on codes of conduct, referencing, and note taking.
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2. When preparing a presentation, presenters should plan by defining the purpose and analyzing the audience and occasion, prepare the content and visual aids, and practice delivering the presentation.
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MODULE 1COMMUNICATION IS BUSINESS
WEEK 1LEADERSHIP, COMMUNICATION AND MANAGEMENT
Key Topics we will cover this week are:
•Introducing definitions of the elements of leadership, management and communication
•Developing a framework for the interrelationships between leadership communication and organisational communication, and discuss the framing of the role of the communication practitioner within the organisational structure
•By the end of Week 1 you should be able to discuss and identify leadership and management communication styles within your workplace or work experiences in the context of a study of Business Communication.
REQUIRED READING
Each week the readings from the set text (Dwyer, J 2016, Communication for Business and the Professions, Strategies and Skills, 6th edition) are listed as ‘textbook’:
Textbook: Chapter 1, Communication Foundations, pp 2-4.
Textbook: Chapter 8, Leadership, pp 185-203.
RECOMMENDED READING
The following reading has been electronically supplied in the Readings on the unit site:
Penrose, J M 1993, Advanced Business Communication, 2nd edition. Belmont, Caliph, Wadsworth Pub Co. Chapter 1, pp 4–15.
Independent Learning Task 1
Complete this sentence: Leadership is ….......................................?
Post your response on the Week 1 Discussion Board. Read other students definitions and respond to them whilst also responding’ to comments made about your own definition. Truly, there is no absolutely right or absolutely wrong answer, but the sharing of ideas in itself brings knowledge.
Remember to include at least one research source in each post and a Reference List. The Discussion Board is available for a three-week period – make sure you post in the Week 1 DB before midnight on Sunday of Week 3.
ABOUT INDEPENDENT LEARNING TASKS
The Independent learning tasks are peer-learning activities and while your Tutor will give weekly feedback, it will be general in its nature and not specific to individual students.
The idea of these tasks is to give students an opportunity to practice some elements of analysis or to delve more deeply into some aspect of theory that will help you develop a deeper understanding of the Unit content. It may also help you respond to your assignment tasks. The more you get involved with your peers, the better your collective and individual understanding is likely to be.
Part of your mark will be based on your own responses and your responses to other students. These Independent learning tasks represent an important part of Assessment 1. To access all the information on Assessment 1, go to your Unit Outline.
INTRODUCTION
Communication is part of all human activity. We all communicate all the time. It is so all-encompassing that it defies definition.
A respected scholar recently observed in the pages of this Journal that “considering that communication is one of the oldest human activities, it is somewhat astonishing that no general ...
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Ch 2
This chapter discusses the budget cycle process, which includes executive preparation, legislative approval, budget execution, and audit/evaluation phases. It identifies the key individuals involved in each phase, such as the chief executive who sets policy priorities, budget officers who analyze spending requests, and agency directors who submit budget justifications. The chapter also contrasts political versus technical approaches to defending a budget proposal and emphasizes presenting spending requests that align with organizational goals and priorities.
Ch 3
The document discusses components of personnel services and operating budgets. It identifies the main components as salaries, fringe benefits, and operating costs. It distinguishes that personnel services include wages and benefits for employees, with benefits including items like pensions, insurance, and paid time off. Operating budgets cover recurring operating costs needed to conduct business, like supplies, utilities, and equipment. The document provides details on calculating costs like FICA, Medicare, and pensions in personnel budgets. It also compares incremental, performance, and program budget formats for operating budgets.
Ch 4
This document discusses preparing a capital budget and capital improvement plan. It identifies the key phases of a capital budget as planning, budget analysis/project evaluation, and acquiring/managing funds. A capital improvement plan is a spending plan over 3-5 years that identifies high-cost projects. The document discusses justifying, prioritizing, and defending proposed capital projects, as well as different financing methods like pay-as-you-go and debt financing using bonds or loans.
Ch 1
This chapter discusses public sector budgets, including their purpose, types, revenues, expenditures, and accounting methods. It describes line-item, program, and performance budgets and explains the differences between governmental, proprietary, and fiduciary funds. The key functions of budgets are outlined as accountability, control, and planning.
Ch 5
This document discusses various sources of revenue for state and local governments. The top source is taxes, including property taxes, income taxes, sales and use taxes, and excise taxes on items like alcohol and tobacco. Other sources covered include user fees, impact fees, intergovernmental transfers, licenses and permits. The document explains how property tax rates are set through assessing property values, establishing a millage rate, and collecting taxes. It also provides examples of calculating property tax amounts.
Ch 6
This document discusses various budgeting techniques and analytical models for forecasting revenues and making financial decisions. It identifies key factors to consider when forecasting revenues, such as focusing on large revenue sources and historical data. It then compares and contrasts different forecasting models, including status quo, extrapolation, multiple regression, judgmental, Delphi, time-series, and econometric models. Finally, it outlines several financial decision making tools like cost-benefit analysis, cost effectiveness analysis, discounting, rate of return, payback method, breakeven analysis, productivity analysis, and multiple regression analysis.
Ch 7
This document discusses various financial management methodologies for governments including cash management, risk management, procurement, cutback management, and debt management. It provides information on measuring financial condition, detecting operating deficits, cash budgeting, economic ordering quantities, and developing debt management policies. The goal is to help governments maintain service levels, withstand economic disruptions, and meet demands through effective financial administration practices.
Ch 8
This document discusses effective methods for communicating data, including comparing and contrasting different tools for displaying data like tables, scattergrams, line graphs, pie charts, bar charts, and trend analysis. It also examines determining data quality and sources. The document lists common tools used in data analysis and presentation such as spreadsheet, word processing, presentation, statistical, and business intelligence software.
Grammarly Registration & Use Instructions
Grammarly is a free premium tool for SUNY Canton students to check assignments for grammar, spelling, and plagiarism errors before submission. Students should create a Grammarly account with their school email for access. When using Grammarly, students should upload their document, verify they have the premium version, and attach a screenshot of the Grammarly summary to their assignment file.
BSAD 372 - CH 10
This document discusses managing digital business transformation and growth hacking. It provides learning outcomes on critically analyzing an organization's transformation journey, reviewing approaches for digital transformation, and producing growth hacking and analytics plans. The document also defines key terms, presents frameworks for digital transformation and growth hacking, and discusses measuring the effectiveness of digital businesses.
BSAD 372 - CH 9
The document discusses approaches for analyzing customer experience and designing digital business systems. It covers topics like workflow management, process modeling, data modeling, client-server architecture, user-centered design, use case analysis and design principles. Key aspects include understanding customer journeys, analyzing requirements, improving interfaces and balancing usability/security with costs. Diagrams illustrate concepts like system architectures, data modeling, site structures, scenarios and audience types.
BSAD 372 - CH 8
The document discusses customer relationship management (CRM) and how digital technologies can be used to acquire, retain, and engage customers. It defines e-CRM as using digital technologies like the internet, databases, and mobile devices to improve customer knowledge and satisfaction across a customer's lifecycle. The document also outlines several applications of CRM like sales automation, customer service management, and campaign management. It provides examples of frameworks that companies can use to build online relationships with customers and analyze customer data.
BSAD 372 - CH 7
This document discusses strategies for digital marketing. It begins by outlining learning outcomes around developing digital marketing strategies and plans. It then discusses issues around integrating traditional and digital marketing approaches. The document provides definitions of digital marketing and explores how various e-tools can support marketing objectives. It also analyzes frameworks for digital marketing plans and objectives. Finally, it evaluates options for varying the marketing mix for digital channels.
BSAD 372 - CH 6
This document discusses supply chain management and e-procurement. It defines key terms like supply chain management and examines how information systems can support supply chain management and e-procurement. It also explores different procurement methods and how to evaluate their potential for cost savings.
BSAD 372 - CH 5
The document discusses digital business strategy and its relationship to other organizational strategies. It provides learning outcomes, management issues to consider, and describes different forms of digital strategies for sell-side and buy-side e-commerce. Examples and models are given for conducting strategic analysis and developing a digital business strategy.
BSAD 372 - CH 4
This document discusses key issues organizations should consider in the digital environment, including legal, privacy, ethical, economic and technological factors. It covers constraints from laws and regulations, how to ensure customer trust and privacy, and assessing relevance of new technologies. Macroenvironmental factors like social trends, government policies, and technological innovation can impact digital business strategy.
BSAD 372 - CH 3
This document discusses managing a digital business infrastructure. It outlines key learning outcomes around understanding digital technologies used for infrastructure and the management required to maintain quality. Specific management issues are examined, such as risks of inadequate management and evaluating service models. Technical concepts are defined, like what parts of a URL indicate and types of infrastructure architectures. Potential problems for digital business users are also listed.
BSAD 372 - CH 2
The document discusses digital business, e-commerce, and online marketplaces. It covers topics such as evaluating competitors' and customers' online strategies, identifying different business and revenue models, and assessing intermediaries. The document provides learning objectives, case studies, diagrams, and guidance for analyzing an organization's e-commerce environment and opportunities.
BSAD 372 - CH 1
This document discusses digital business and e-commerce. It defines digital business as the transformation of key business processes through digital technologies, while defining e-commerce as digital and electronic transactions between organizations and third parties. The document outlines drivers for becoming a digital business, like increased efficiency and competitiveness, as well as barriers like risks of hacking or undelivered goods. It also discusses managing challenges of digital business, like explaining its scope to staff and evaluating digital capabilities.
CH 2 BSAD 310 Fall 2019
This document outlines key laws and regulations pertaining to human resource management, including those prohibiting discrimination and ensuring equal employment opportunities. It discusses topics like disparate treatment, disparate impact, sexual harassment, compensation legislation, labor relations laws, and the importance of organizations evaluating their legal compliance. The overall purpose is to describe the legal context of human resource management and various areas of legal regulation within the field.
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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Chapter 12
- 1. LEARNING OBJECTIVES Speaking in Personal and Civic Contexts 1. List three general guidelines for ceremonial speeches. 2. Identify strategies for effectively composing and delivering the following ceremonial speeches: speech of introduction, presenting an award, accepting an award, toast, speech of tribute, and eulogy. 3. Identify strategies for effectively composing and delivering a “This I Believe” speech. 4. Explain the connection between public advocacy and speaking. 12.1
- 2. LEARNING OBJECTIVES Speaking in Academic Settings 1. Identify strategies for adapting presentations in the following disciplines: arts and humanities, social sciences, education/training and development, science and math, and technical courses. 2. Identify strategies for effective speaking at academic conferences. 12.2
- 3. LEARNING OBJECTIVES Speaking in Business Settings 1. Employ audience analysis to adapt communication to supervisors, colleagues, employees, and clients. 2. Explain the role of intercultural communication competence in intercultural business communication contexts. 3. Identify strategies for handling question-and-answer periods. 4. Identify strategies for effectively planning and delivering common business presentations, including briefings, reports, training, and meetings. 12.3
- 4. LEARNING OBJECTIVES Speaking via Electronic Media 1. Identify strategies for speaking on radio and television. 2. Describe the communication skills necessary to be a spokesperson. 3. Explain the role of crisis communication professionals. 12.4