Operations and Supply Management (OM) is defined as designing, operating, and improving systems that create and deliver a firm's primary products and services. Studying OM provides a systematic approach to organizational processes and career opportunities in cross-functional applications. A transformation process transforms inputs into desired outputs through physical, locational, exchange, storage, physiological, or informational means. Current issues in OM include optimizing global supply chains, coordinating inter-organizational relationships, and managing customer experiences.