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McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Chapter 1 Introduction to the Field
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],OBJECTIVES  1-
What is Operations and Supply Management? ,[object Object],1-
Why Study Operations Management?  Business Education Systematic Approach to Org. Processes Career Opportunities Cross-Functional  Applications Operations Management 1-
What is a Transformation Process? Defined ,[object Object],1-
Transformations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1-
Operations and Supply Management Supply Chain Processes Sourcing Processes Manufacturing Processes Service Processes Distribution Processes Logistics Processes Logistics Processes 1-
What is a Service and What is a Good? ,[object Object],[object Object],1-
The Goods-Services Continuum 1-
Historical Development of OM ,[object Object],[object Object],[object Object],[object Object],1-
Historical Development of OM (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],1-
Current Issues in OM ,[object Object],[object Object],[object Object],1-
Current Issues in OM (cont’d) ,[object Object],[object Object],1-
Question Bowl ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Answer: e. All of the above 1-
Question Bowl ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Answer: e. None of the above (The above are considered “Resources” of a department store.  The correct answer is “Shoppers”.) 1-
Question Bowl ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Answer: b. 1930’s (Tools such as sampling inspection and statistical tables where first developed by Walter Shewhart, H. F. Dodge, and H. G. Romig.) 1-
End of Chapter 1 1-

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Chap01

Editor's Notes

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  4. 14
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