981 Chap13 Biz Human Resources (Final) 981 Chap12 Biz Operations And Materials (Final) 981 Chap11 Biz Sales And Distribution And Crm (Final) 981 Chap10 Biz Marketing (Final) 981 Chap09 Biz It And E Commerce (Final) 981 Chap08 Biz Structure And Cluture (Final) 
