Kenneth M. Lloyd has over 30 years of experience in business management, administration, and customer service roles. He holds an MBA, BSc in Business Administration, and various management certificates. His most recent role is as an Inventory Control Associate with Fosters Food Fair Ltd. He previously worked as a Business Manager for an construction company and in supervisory customer service roles.

1. Kenneth M. Lloyd
P.O. Box xxxxxx
Grand Cayman, xxxxx
Cayman Islands
(345) xxx-xxxx
Kennethincayman@hotmail.com
EDUCATION & TRAINING
Edinburgh Business School, Heriot-Watt University, Edinburgh EH14 4AS
Enrolled in the school’s distance learning MBA program: 9 modules; successfully
completed 2. Accounting and Economics modules.
Institute of Leadership & Management, (ILM)/The National Examining Board for
Supervision and Management, (NEBS) London ECIA 9DD
ILM Certificate in Management n 2004
This three-year program comprised of four modules: Managing People,
Managing Activities, Managing Resources and Managing Information.
(NM040051453402)
NEBS Introductory Award n 1999
A two year program, topics included: Delegating Effectively, How
Organizations Work, Motivating People, Managing with Authority, Becoming
more Effective, Controlling Costs, Making and Taking Decisions, Caring for
the Customer, Improving Efficiency, Leading your Team and Preventing
Accidents. (N1980000363107)
Both the ILM and NEBS certification required the corroboration of actual work
experiences.
International College of the Cayman Islands.
BSc. Business Administration n 1995
Course included Accounting, Finance, Economics and Office administration.
Broward Community College, Pembroke Pines Fl
A.A. Liberal Arts n 1991
Literature, Philosophy, History, Chemistry, Mathematics, Economics, Statistics
81st
. Training Wing, Keesler Air Force Base, Biloxi, Mississippi
Administration Specialist Course n 1986
Course covered administrative communications and typing.

2. WORK EXPERIENCE
June 2014 – Present
Inventory Control Associate, Fosters Food Fair Ltd.
Duties included: The reconciling of variances on the weekly receipts of goods received
at the company main distribution center, and the conducting of cycle counts of items and
goods in the various departments. The position usually requires between 30 – 35 hours
each week.
2005 – October 2013
Business Manager, Advanced Road Construction and Paving Limited. (ARCP)
Duties included: The managing of all Business Operations as mandated by the Board
of Directors. (Owners)
• Planning and implementing the numerous processes that are required to achieve
company objectives. Providing the Owners with timely and accurate information.
From ARCP’s initial inception to the present.
• Providing Leadership and guidance to the staff (35 +). Securing and leveraging the
relevant resources to ensure they are properly motivated trained and equipped to
complete work required.
• Maintaining a strategic view at all times, and implementing contingences in response
to changes in the market place. Creating opportunities for favorable economies of
scale for the company, and minimizing risk during uncertain conditions.
• Direct responsibility for scheduling the legal and institutional requirements of ARCP.
Includes meeting and negotiating with various outside representatives. (Government,
Banking, Immigration, Insurance and Pensions)
• Organizing and managing all activates that facilitate the running of the day-to-day
operations. Encompassing Public Relations, Information Technology, Accounting,
Administration, Human Resources, Production, Quality Control, Plant Operations,
Equipment Maintenance, as well as Contract and Project Management of on-going
jobs.
• Responsible for the evaluation, negotiation and execution of company contracts.
Overseeing the tendering process of all projects tendered. Once successfully
awarded, ensuring that all relevant cost are included, and projects are completed
within budget.
• Monitoring the cost of operations, as well as on-going projects, and liaising with bank
officials and owners, clients, suppliers and subcontractors to ensure the company
maintains cash flow necessary for on-going projects.

3. • Managing the company’s finances, ensuring the timely collection of receivables,
payment of liabilities, and the purchasing of inventory and job materials; with the
primary objective of reducing costs and maximizing profits
• Ensuring that actual performance is in line with company objectives, and the
expectation of clients by adhering to established quality control measures.
• Endeavoring to provide both quality services and products to clients, and meeting the
mandates of the Board of Directors. (Owners)
1996 – 2004
Supervisor Customer Service, Caribbean Utilities Company Ltd. (CUC)
Duties included: The supervision of all customer service functions. Direct supervision of
nine (9) customer service representatives (CSR), and on many occasions the entire
department of nineteen (19) employees. (As acting Manager.)
• Mentoring and conducting quarterly appraisals of direct reports.
• Scheduling of vacations and ensuring adequate staffing
• Coordinating and conducting staff training and development.
• Development, implementation and monitoring of operational and departmental
procedures. (Policies and standards)
• Processing requests, complaints and claims
• Liaising with private individuals, contractors/developers, and government
departments.
• Assisting the Supervisor of Collections with the monitoring of customer delinquent
accounts
• Coordinating with the Supervisor of Billing to ensure the proper rates/corrected rates
are applied
• Networking with internal departments to facilitate the efficient processing of customer
requests.
• Conducting interviews with potential hires
• Monitoring the call center activities.
• Providing CSR and Managers with performance reports
Ensuring that the CSR team:
• Responded accurately to all enquires from customers with respect to services
offered.

4. • Offered assistance with completing the forms and advice on required permits and
inspections.
• Recorded the correct information in company’s database.
• Processed customers’ transactions promptly and courteously.
• Collected the proper fees and deposits.
• Answered and returned calls in a timely manner.
• Provide potential investors with information about the Customer Share Purchase
Plan.
• Are properly motivated to give their best effort when dealing with the customer.
• Are properly trained to do the job they are hired to do.
Other duties assigned:
• Coordinator CUC’s Information Booth at the Chamber of Commerce Expo 2002 and
2003
• Millennium Coordinator: Point of contact for all enquires, and played a key role in the
successful adaption of new Y2K compliant Management System
Member of three of the company’s’ Quality Circle or Cross Functional teams:
• Customer Education
• Internal Efficiencies
• Customer Touch (team leader).
Preparing reports for, and conducting presentation to:
• Direct reports
• Company executives
• Internal Departments
• Large commercial customers
• Electrical contractors
• Government officials
• Local schools
Materials Manager, (Cross training)
This was 6-month exercise. Responsibilities were for the day to operation of the
Purchasing and Stores Department. Both sections had a combined staff of 10
individuals. Requisitions and procurements were approved in line with pre-approved

5. budgets and mandates to ensure quality products, and superior product support at
competitive prices.
Inventory levels were maintained in line with historical usage. Ensuring that critical items
were always in stock or quickly obtainable to facilitate the continuity of operations.
During this time I also worked with the accounting department and external accounting
auditors. Providing support and clarifications on procedures that contributed to a
successful audit. During my cross training tenure I not only learned a new job, but also
implemented efficiencies that were embraced by the company and department.
My efforts were acknowledged and applauded by the VP of Finance & CFO.
COMPUTER EXPERIENCE
Working knowledge of:
Microsoft Access
Microsoft Excel
Microsoft Power Point
Microsoft Windows
Microsoft Word
Apple – Mac 0S X Lion
Sun Guard H.T.E Applications (Integrated Utilities management System)
Quickbooks
Virtual Boss (Project Management - scheduling software)
Job Clock,
Time Summit,
Accountlinx (Employee time keeping)
AWARDS AND CERTIFICATES OF PARTICIPATION/ACHEIVEMENT
United States Air Force
Honorable Discharge, awarded 1988
Cayman Islands Chamber of Commerce
Professional Relationships at Work
Performance Management Workshop
Business Writing Workshop
Rockhurst College Continuing Education Center
Mastery of Customer Service Certificate Program
Flemming Retail Training Services
Customer Service Course

6. CARILEC
Workshop on Customer Service, Total Power System Operations
COMMUNITY ACTIVITY
Volunteered and served as mentor in the Junior Achievement program