Changi Airport has grown significantly since opening in 1981, expanding its terminals and passenger capacity over time. It has implemented various process technologies to improve operations, such as automated systems for scheduling, baggage handling, air traffic management, and providing passenger services. These technologies help Changi Airport efficiently handle increasing passenger volumes while maintaining its reputation as one of the world's best airports. It continues developing new technologies and infrastructure to solidify its role as a major Southeast Asian air travel hub.

1. PROCESS
TECHNOLOGY
STRATEGY

2. CHANGI AIRPORT HISTORY
1970 & 1980 1990s 2000s 2010s
1975 June
Government decide to
develop new airport in Changi
1977 June
Reclamation Complete
1981
Terminal 1 Complete
Changi officially
declared open
1988
Win 1st best airport in
the world
1991
Terminal 2 Officially Opened
1986
Reach 10 million
passengers
1994
Reach 20 million passengers
1997
Win best airport in the world
for 10th consecutive year
2000
Finish Terminal 1
Extension
2001
Received Eagle
Awards
2008
Terminal 3 Opened
2012
Terminal budget was closed,
began terminal 4
preparation

3. CHANGI AIRPORT TERMINAL

4. Operations
Cargo Airline Passenger Airline

5. CHANGI AIRPORT FACILITIES
Sky Train Hotel
Convenient Store

6. PROCESS TECHNOLOGY STRATEGY

7. Manual machine
tools
Online Book
Automated
scheduling system
Mail
Processing
system Electronic point of
sale systems
Baggage
Handling
system
Global positioning
system
Material processing
technology (MPT)
Information processing
technology (IPT)
Customer processing
technology (CPT)
CLASSIFICATION OF PROCESS TECHNOLOGY

8. PROCESS TECHNOLOGY IN CHANGI AIRPORT
 Service Workforce Instant Feedback Transformation
(SWIFT) System
 Advanced Air Traffic Management System
 Improvement on safety and security system
 Access control and surveillance system
 IT Service for passengers
 Ground operation
 Sky train
 City connection
 Baggage Storage System (late 2007)

9. Service Workforce Instant Feedback Transformation
(SWIFT) System
Save 2 million dollar Singapore
Reduce employee needed for maintenance and house keeping by 5%
Save 10,000 A4 paper each month
Increase response time

10. iChangi Apps & Changi Interactive Kiosk
Reduce directional request at information
service, focusing customer service to assist
passenger in other area

11. Fast Tray Return System
• Reducing screening time
• Tray can be handed out to
more passenger

12. Self Boarding gates - fast and
seamless travel (FAST)
• Reducing man power
needed

13. Air Traffic Management
 e-Schedules System for filling and flight
schedules
 Invested in research and development
to meet the rising demand on capacity
 AIRSTRIP(AIRport System Technology,
Research and Inovation Project) – Joint
government initiative

14. Safety and security
 The Changi Airport Group manages
the overall safety and security
- Improvement Access control and
surveillance system.

15. Ground Transportation
 Inter-terminal transportation
- Changi Airport Skytrain
operates between Terminal 1,
2, and 3, with a total of seven
stations.
 External Connections
- Rail  MRT station located
undeground
- Bus  operated by SBS
Transit and SMRT Buses
- Taxi  Taxi stands exist in
three terminals

16. Baggage System
 Using barcode for bag identity
and merge with tote RFID
 BHS(Baggage Handling system)
for interface and SCADA system
for supervising activity
 High speed baggage
transportation on terminal 3

17. Conclusion
 Technology is one of main aspect needed to
achieve effectiveness in operational activity.
 Characteristics of technologies required by
Changi is technology that can
accommodate large amounts of services so it
can replace the manual function to provide
rapid response for passengers.
 With high dependability between the airport
and timeliness of aircraft schedule, the
technology can improve timeliness as needed
 To keep pace with the increasing demands in
aviation industry, Changi airport always
evaluated their operational activity, which
one of it is process technology.
 Challenges:
 Build new runway and terminal (4&5)
 Seamless flight connection for passenger
 Become air hub in south east asia.