Challenging Your Assumptions
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“Well, most users will have 3D touch by the next iPhone” “I doubt many visually impaired people even use our product anyway” “Sarah didn’t say anything during our meeting so she doesn’t seem to have an opinion on the architecture design” “Don’t worry, users will get it once they use it” As developers, we make assumptions every day. However, as Alan Alda stated “Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won't come in.” Whether it is about your users or your teammates, our perceived thoughts drive how we approach software development - for better or worse. This talk will walk through some of the most common assumptions iOS engineers encounter and discuss ways we can learn to think more inclusively when it comes to both feature and app development, as well as within our own teams. We’ll also cover some strategies on how to keep an open mind when approaching these kinds of topics.
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Challenging Your Assumptions
- 1. @kristinathai kristina.io C H A L L E N G I N G Y O U R A S S U M P T I O N S K R I S T I N A T H A I
- 4. M O M ’ S F I R S T D AY W I T H A N I P H O N E
- 5. @kristinathai kristina.io https://xkcd.com/627/ Tech Support Cheat Sheet
- 6. @kristinathai kristina.io #$ Ooh I can take pictures now! Yes, mom… 📱 Me
- 7. @kristinathai kristina.io #$ What’s this thing? It’s a search bar 📱
- 9. @kristinathai kristina.io #$ How come the buttons keep wiggling? What? Oh you’re holding down too long 📱
- 10. @kristinathai kristina.io #$ Why can’t I open YouTube? You’re pressing too hard on the screen 📱
- 11. A S S U M P T I O N S W E M A K E B U I L D I N G A P P S
- 12. A S S U M P T I O N # 1 “ W E L L , M O S T U S E R S W I L L H AV E [ I N S E R T L AT E S T F E AT U R E H E R E ] B Y T H E N E X T I P H O N E ”
- 13. @kristinathai kristina.io #$ Why can’t I open YouTube? You’re pressing too hard on the screen 📱
- 14. @kristinathai kristina.io T H I N G S T O C O N S I D E R ( E X T E R N A L FA C T O R S ) • Having features turned off • Network speed (globally)
- 15. @kristinathai kristina.io T H I N G S T O C O N S I D E R ( I N O U R C O N T R O L ) • Performance/memory usage • Battery • Backwards compatibility
- 16. @kristinathai kristina.io R E P E AT I N G F U N C T I O N A L I T Y
- 17. A S S U M P T I O N # 2 “ O U R U S E R S W I L L G E T I T E V E N T U A L LY ”
- 18. @kristinathai kristina.io I C O N O G R A P H Y
- 21. @kristinathai kristina.io I O S 8 S H I F T K E Y
- 22. @kristinathai kristina.io iOS 8 iOS 9
- 24. A S S U M P T I O N # 3 “ P E O P L E W I T H D I S A B I L I T I E S D O N ’ T U S E O U R A P P ”
- 26. @kristinathai kristina.io – D AV I D S T O R E Y “By designing for someone with a permanent disability, someone with a situational disability can also benefit.” https://twitter.com/dstorey/status/649636741033279488
- 27. @kristinathai kristina.io https://www.microsoft.com/en-us/design/inclusive Impairment is more common than you think
- 31. AV O I D I N G T H E A S S U M P T I O N M I N D S E T
- 32. S U G G E S T I O N # 1 B E TA T E S T W I T H Y O U R O W N T E A M
- 33. S U G G E S T I O N # 2 D E V E L O P W I T H A C C E S S I B I L I T Y I N M I N D F R O M T H E B E G I N N I N G
- 34. @kristinathai kristina.io Q U I C K B O O K S S E L F - E M P L O Y E D
- 35. @kristinathai kristina.io Q U I C K B O O K S S E L F - E M P L O Y E D
- 36. S U G G E S T I O N # 3 G E T I N T H E M I N D O F Y O U R U S E R S
- 38. @kristinathai kristina.io &' Hi! I noticed you’re planning to purchase this boxed software. Uh. Yeah.
- 39. @kristinathai kristina.io &' So can I see how you install the software at your house? What? Well, ok I guess.
- 41. @kristinathai kristina.io What people say they do and what they actually do is usually different
- 42. A S S U M P T I O N S W E M A K E O N O U R T E A M S
- 43. A S S U M P T I O N # 4 “ J O H N I S T H E E X P E R T O N T H AT F E AT U R E . G I V E T H E W O R K T O H I M ”
- 44. @kristinathai kristina.io http://futurice.com/blog/from-t-to-pi-design-skill-expectations-in-change
- 46. A S S U M P T I O N # 5 “ T O M D I D N ’ T S AY A N Y T H I N G D U R I N G O U R M E E T I N G S O H E D O E S N ’ T H AV E A N O P I N I O N O N I T ”
- 48. @kristinathai kristina.io D I V E R S E T E A M S M A K E B E T T E R P R O D U C T S • Homogeneous thinking produces false sense of progress • Diverse teams feel less comfortable, but perform better • Focus on and process facts more carefully • More innovative https://hbr.org/2016/09/diverse-teams-feel-less-comfortable-and-thats-why-they-perform-better https://hbr.org/2016/11/why-diverse-teams-are-smarter
- 49. A S S U M P T I O N # 6 “ A M Y A S K E D A L O T O F Q U E S T I O N S . S H E C L E A R LY D O E S N ’ T K N O W W H AT S H E ’ S D O I N G ”
- 50. @kristinathai kristina.io – L I Z A M U N D Y, T H E AT L A N T I C “[There was] a whiteboarding session [where] a problem had an error in it; when one female job candidate sensed this and kept asking questions, evaluators felt that all her questions suggested she wasn’t competent” https://www.theatlantic.com/magazine/archive/2017/04/why-is-silicon-valley-so-awful-to-women/517788/
- 51. S U G G E S T I O N O B S E R V E Y O U R O W N T E A M A N D S AY S O M E T H I N G http://projectinclude.org/recommendations/
- 52. @kristinathai kristina.io - A L A N A L D A “Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won't come in.”
- 53. T H A N K S ! kristina.io @kristinathai me@kristina.io