challenges in change management- planning,lack of consensus. organizing change levers- mice roar,importance of change

1. CHALLENGES IN CHANGE MANAGEMENT

2. PLANNING
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 Systematic Planning
 Role Assignment
 W’s- What, Where, Why, Who etc.
 Timeline
 Crisis Management - Plan for difficulties

3. LACK OF CONSENSUS
 Failing to get everyone on board
 Involvement of top level
 Involvement of middle and lower levels
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4. RESISTANCE
 Some people are comfortable with the way business is
run.
 Unwilling to relearn ways and things.
• Major Causes
 Lack of Trust
 Perception that change is not necessary
 Perception that change is not possible
 High cost
 Fear of personal failure
 Loss of power
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5. CREATIVITY AND INNOVATION
 Logic will take you from A to B. Imagination will take
you everywhere.
Albert Einstein
 3M Company (Minnesota Mining and Manufacturing)
 US Multinational
 One of the most innovative organizations in the world
 55,000 products
 Objective: 30% of sales are to come from products less
than 4 years old
 Organic structures lead to innovation
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6. CREATING A LEARNING
ORGANIZATION
 Organization that has developed the continuous
capacity to adopt and change.
 Single Loop Learning - Errors are corrected used past
routines and present policies.
 Double Loop learning – Errors are corrected by
modifying organization's objectives, policies and
standard routines.
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7. MANAGING CULTURES
 Cultural Difference
 Beliefs, moral values, traditions, language etc.
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8. ORGANIZING CHANGE LEVERS
 It is the soft side that makes change hard.
 Checklist by Jeff Kenyon: MICE ROAR
a) Measurement
 What gets measured gets done
b) Involvement (people)
c) Communication
 Avoid Communication breakdown
 Effective communication
 Role clarity, Clarity of expectations, Clarity about time etc.
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9. Contd…
d) Education (Training)
 Knowledge about vision, goals etc.
 Skill set required
 Transformational education
e) Reinforcement
 Increase occurrence of good results.
f) Organizational Structure
 Hierarchy – Accountability
 Process design
 Position descriptions
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10. Contd…
g) Accountability Processes
 Performance Management
 Goal setting
 Hold people accountable
h) Resourcing
 Getting right people for right jobs
 Succession Planning
 Coaching and Mentoring
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11. IMPORTANCE OF CHANGE
 Builds up competition
 Technological advancement
 Satisfied customers
 Crisis management
 Efficient productivity
 Growth opportunities
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