2. Presenters:
Robert Neveu
Nick Worswick
President &
Co-founder
Vice President &
General Manager,
Corporate
In 2008, Bob launched Certify.com as his second software
startup in Portland. Certify’s venture backed team have
accelerated the growth of the business and are considered the
second largest provider in North America of expense reporting
software. Certify was recently featured in the Wall Street
Journal (Sept 16th) and and with multi-national customers
including Pitney Bowes, Bristol Myers-Squibb, Subway
Sandwiches, and Virgin Galactic, Certify will expand
internationally in 2014.
In this role, Worswick is responsible for all sales, marketing, client
management and product strategy for the Company’s corporate
division. Worswick brings more than 15 years of experience to
Seamless driving revenue growth, scaling business processes,
strengthening client relationships and improving service delivery
for Internet and SaaS-based technology businesses. With a passion
for fostering the right internal dynamics and corporate culture,
Worswick has helped companies provide exceptional service
delivery and client satisfaction.
www.certify.com | @certify
3. Todays Topic:
Top Business Traveler Spend Trends:
How Your Employees are Spending the
Company’s Dime
A web event to learn the latest buying trends in business travel and to gain insight into how
business professionals are spending the company’s dime, with research from Certify's
SpendSmart Report, based on receipts and expense data from over six million transactions
and transaction-based data from Seamless.
www.certify.com | @certify
4. Current Travel & Entertainment
Spend Trends
• The typical company will spend 10%-12% of
its total annual budget on expenses related
to travel and entertainment in 2013
• 53% of companies are using manual
processes to manage their T&E spend and
budgets
• 59% of companies top expense
management pressure, lack of compliance
to travel/expense policies
www.certify.com | @certify
10% - 12%
Budget on T&E
5. Travel & Entertainment Processes Costing
Companies
Those companies who have moved to the
cloud for expense management experience:
• 60% lower expense-processing costs
• Improved compliance rates by over 35%-to40%
• Shorter reimbursement times by 42%
www.certify.com | @certify
6. The Big Shift: Business Professionals
Moving to the Cloud
•
The move to the cloud: one unified system,
available from anywhere
•
Tracking receipts and expenses on
the road using mobile device
•
Paperless processes, streamlining
processes across the entire company
•
Gain real-time insight into business buying trends and spend
www.certify.com | @certify
7. About Certify
• Certify is an online travel &
expense management platform
• Over 7 million transactions passed
through Certify in 2012 from
business professionals all over the
U.S.
• All sized organizations from small
business to fortune 500 companies
www.certify.com | @certify
8. The Average Cost of Business Travel
Industry data suggests that $445m business trips take place each year,
creating a $251b industry
On the average trip, companies spend
Domestic
International
per person
per person
Source: http://www.gbta.org/foundation/pressreleases/Pages/rls_041012.aspx
www.certify.com | @certify
9. 16%
14%
Meals
Flight
Hotel
13%
12%
6%
22%
How the T&E budget is
being spent by business
professionals:
Misc.
Gas
Cell Phone
5%
3%
2%
Rental Car
Taxi
Office Supplies
2%
2%
1%
Shipping
Tolls
Parking
Source: Certify
www.certify.com | @certify
10. T&E Budget Spend from 2012 to Q3 of 2013
Q3, 2013
2012
www.certify.com | @certify
11. T&E Budget Spend from 2012 to Q3 of 2013
Q3, 2013
2012
www.certify.com | @certify
12. Average Amount Spent By Category:
Meals
$25.25
Shipping
Flights
$49.79
$334.27
$193.48
$49.94
Phone
Parking
$101.96
$27.66
Hotel
Office Supplies
Taxi
$198.02
$69.32
$33.18
Source: Certify
www.certify.com | @certify
Rental Car
Gas
25. Would you require an
employee to repay a $0.50
overage on dinner?
www.certify.com | @certify
26. When traveling for business do you
make vendor choices based on
quality or convenience?
www.certify.com | @certify
27. About Seamless
• Seamless is an online food ordering and billing service
• Our automated and consolidated approach significantly reduces the
time, cost and hassle around employee meal expenses
• 4,000+ clients across the US and London
www.certify.com | @certify
28. Inefficiencies in the food ordering and
billing process cause costs to skyrocket.
+30%
1.
Lack of insight into spend across the organization
2.
The paperwork costs more than the food
3.
Limited enforcement of rules and budgets
4.
Absorption of billable costs
5.
Time wasted managing food orders, doing
expense reports, leaving the office looking for food
www.certify.com | @certify
29. Companies save time, money and hassle by
consolidating ordering and billing into a single
account.
www.certify.com | @certify
30. Consolidation and automation provide
greater insight and control.
60% of clients use budgets
30% use soft budgets, 70% hard budgets
75% of orders exceed budget (overage on personal CC)
40% of our clients that have multiple locations receive one invoice
www.certify.com | @certify
31. Average order value by industry.
Geography
Lunch
Dinner
Advertising/PR/Marketing
$24 - $26
$21 - $23
$20
Accounting/Consulting
$25 - $27
$22 - $24
$15
Law Firm
$23 - $25
$26 - $28
Financial Services
$15 - $17
$22 - $24
Ed/Gov/Non-Profit
$16 - $18
ns
Production/Post-Production
$19 - $21
$21 - $23
Retail
$16 - $18
ns
Technology
$14 - $16
$16 - $18
$15 - $17
$23 - $25
$30
$25
$10
Lunch
$5
Dinner
$0
All Industries
Seamless AOV on Certify = $27.48 (YTD)
*Data based on Q3 Seamless corporate spending data.
All Restaurants AOV on Certify =$25.52 (Q3)
www.certify.com | @certify
32. Average order value by geography.
Geography
Lunch
Dinner
Boston Metro
$12 - $14
$22 - $24
$20
Chicago Metro
$11 - $13
$22 - $24
$15
DC Metro
$19 - $21
$24 - $26
LA Metro
$12 - 14
$20 - $22
New York Metro
$16 - $18
$23 - $25
Philadelphia Metro
$14 - $16
$19 - $21
SF Metro
$16 - $18
$24 - $26
All US Markets
$15 - $17
$23 - $25
$30
$25
$10
Lunch
$5
Dinner
$0
Seamless AOV on Certify = $27.48 (YTD)
*Data based on Q3 Seamless corporate spending data.
All Restaurants AOV on Certify =$25.52 (Q3)
www.certify.com | @certify
34. 80% of expensed dinners occur after 7 p.m.
9 pm. = 10%
8 pm. = 28%
7 pm. = 42%
*Data based on Q3 Seamless corporate spending data.
www.certify.com | @certify
35. Enforcing Food Ordering Rules &
Capturing Billing Details
The Challenge
•
Employees ordering food submitted receipts and expense
reports, which were difficult to process
•
Employees frequently exceeded budgets, with BMO
absorbing the overage
•
Time restrictions around food ordering were unenforceable
•
Incomplete expense reports prevented BMO from billing out
meals to clients, forcing them to incur undue costs
www.certify.com | @certify
Ericka Clay
Accounting Analyst
BMO Capital Markets
250 Employees
36. Enforcing Food Ordering Rules &
Capturing Billing Details
The Solution: Online Food Ordering
•
Budgets and rules create consistency across offices and
ensure adherence to policies
•
Ability to put overages on personal credit cards enable
employees to order whatever they please
•
Consolidated invoices reduce the number of expense
reports processed by more than 250 per month
•
Total savings of more than $60,000
www.certify.com | @certify
Ericka Clay
Accounting Analyst
BMO Capital Markets
250 Employees
37. So, what’s everyone ordering?
Chicago
Boston
New York
San Francisco
Philadelphia
Los Angeles
Washington DC
www.certify.com | @certify
39. Thank you
for attending todays session.
For more information
about Certify
visit, www.certify.com
For more information
about Seamless
visit, www.seamless.com/b
usiness
www.certify.com | @certify
Editor's Notes
Ashley to introduce the event & PresentersStay on this slide to Welcome & give event details: (1 minute)60 minute presentationSave 15 minutes in the end for Q&ATodays session will be recordedEveryone will be in Listen only modeIf you have questions along the way, enter them in right chat boxWe will host a few poll questions along the way to gauge the audience and get feedback
Bob to Introduce himself (3 Minutes)President of CertifyBrief intro on Certify, began in 2008, reason for developing etcExperience and person thoughts on space, how its evolving and changing over years
Bob to Introduce himself (3 Minutes)President of CertifyBrief intro on Certify, began in 2008, reason for developing etcExperience and person thoughts on space, how its evolving and changing over years
Introduce Certify and how we gathered the data for the report. Discuss the process of using Certify for a business traveler (schedule a report, take a photo of a receipt, report generated automatically)Certify is able to capture and report on all of the data passed through our system to give indicator of business travelers buying habits and spend trends
Talk briefly on the
Introduce Certify and how we gathered the data for the report. Discuss the process of using Certify for a business traveler (schedule a report, take a photo of a receipt, report generated automatically)Certify is able to capture and report on all of the data passed through our system to give indicator of business travelers buying habits and spend trends
Our data shows these top 5 meal vendors on top throughout 2013 Interesting fast food comes in on top – most convenient, free wifi
