www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
•  Today’s	
  event	
  will	
  be...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
In	
  2008,	
  Bob	
  and	
  his	...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
•  Certify is an online travel & ...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Travel	
  &	
  Expense	
  Managem...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
About the Data
•  Second	
  Annua...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Annual Spend on T&E
0%	
  
10%	
 ...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Travel Spend 2013 vs. 2012
	
  
•...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Travel Spend in 2014
•  49%	
  of...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Travel Booking Process
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
How	
  do	
  organiza7ons	
  curr...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
44%	
  
29%	
  
18%	
  
5%	
  
4%...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
44%	
  
29%	
  
18%	
  
5%	
  
4%...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
44%	
  
29%	
  
18%	
  
5%	
  
4%...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
The Divide Between Small Business...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
2%	
  
6%	
   5%	
  
74%	
  
13%	...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Reason for Switching
 Driving for...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
0.00%	
  
20.00%	
  
40.00%	
  
6...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Improvements for 2014
Most critic...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Top Pressures & Pain Points
T&E P...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
What	
  is	
  the	
  largest	
  p...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Reimbursement Times
Reimbursement...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Benefits of Cloud Systems
As a re...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
ROI: Switching to Cloud
Time to R...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Top Features
Must-Have Features F...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Summary
•  48%	
  companies	
  es...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Introducing	
  a	
  first	
  of	
 ...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Snap	
  photos	
  of	
  receipts	...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Receive	
  Data	
  Feeds	
  Autom...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Eric Newman
Corporate Controller
...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Q&A	
  Session	
  
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
Thank	
  you	
  
for	
  acending	...
www.cer&fy.com	
  	
   Travel	
  &	
  Expense	
  Management	
  Trends	
  for	
  2014	
  
For	
  more	
  informa&on	
  
abo...
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Webinar 3 11_14_trends_final

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Webinar 3 11_14_trends_final

  1. 1. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014  
  2. 2. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   •  Today’s  event  will  be  recorded  and  all  a>endees  will  be  kept  in  listen-­‐only  mode   to  eliminate  excessive  background  noise.   •  Links  to  today's  presenta7on  and  the  recording  of  this  webinar  will  be  sent  out  to   all  a>endees  within  24  hours  of  the  event.   •  Please  ask  ques7ons  on  today's  topic  via  the  "Ques&ons"  box  in  your   GoToWebinar  control  panel  at  any  &me  during  the  event.  We  will  do  our  best  to   get  to  your  ques&ons  during  the  Q&A/panel  discussion  at  the  end  of  the  event.  If   we  do  not  get  to  your  ques&on,  we  will  follow  up  with  you  directly  to  address  your   ques&on.   Webinar Event Notes
  3. 3. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   In  2008,  Bob  and  his  team  launched  the   Cer&fy  product  featuring  mobile   technology  and  web-­‐based  automa&on.     Cer&fy  has  accelerated  its  posi&on  to   become  the  second  largest  provider  of   expense  repor&ng  soRware  in  North   America.       Robert  Neveu     President  &  Co-­‐founder     Speaker
  4. 4. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   •  Certify is an online travel & expense management software provider •  Over 15 million transactions passed through Certify in 2013 from business professionals all over the US •  Serving clients globally in 64 languages, from small organizations to Fortune 500 companies •  Featured in USA Today, CNN, NY Times About Certify About  Cer7fy  
  5. 5. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Travel  &  Expense  Management  Trends  for  2014   How  CFOs  are  Employing  New  Technologies  to  Increase    Insight  and  Drive  Growth         Learn  the  latest  trends  in  travel  and  expense  management  soRware  for  2014.   Presented  by  Cer&fy,  Travel  and  Expense  Made  Easy.     Today’s Topic
  6. 6. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   About the Data •  Second  Annual  Expense  Management  Trends  Survey   •  Conducted  February,  2014     •  Total  Respondents:  137     •  Audience:     •  18%  Small  Business,  less  than  50  employees   •  48%  Mid-­‐sized  Business,  51-­‐999  employees   •  34%  Large  Business,  1,000+  employees   •  Loca7on:   •  6%  Interna&onal   •  94%  United  States  of  America   •  Demographics:   •  56%  C-­‐Level  or  above  Finance  professionals   •  34%  Controller,  Accountant,  or  Accounts  Payable     •  10%  Other  (Office  Manager,  Travel  Manager,  etc.)   Expense  Management  Trends  for  2014    
  7. 7. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Annual Spend on T&E 0%   10%   20%   30%   40%   50%   60%   <  $50k   $50k  -­‐  $499k   $500k  -­‐  $999k   $1mm  -­‐  $5mm   >  $5mm   Annual Spend on T&E Small  Business   Mid-­‐sized  Company   Large  Enterprise  
  8. 8. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Travel Spend 2013 vs. 2012   •  58%  of  all  companies  spent  more  on   business  travel  in  2013  compared  to   2012   •  70%  of  Enterprise  companies  spent   more  on  business  travel  in  2013   compared  to  2012   •  Only  12%  of  companies  spent  less  in   2013  on  business  travel  than  in  2012      
  9. 9. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Travel Spend in 2014 •  49%  of  all  businesses  forecast     a  slight  increase  in  business  travel   spend  in  2014       •  Mid-­‐sized  companies  forecast   largest  increase  in  business  travel   spend  in  2014,  with  14%   forecas&ng  a  significant  increase   •  Small  businesses  only  forecast  a   4%  increase,  and  large  enterprises   only  forecast  an  11%  increase  
  10. 10. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Travel Booking Process
  11. 11. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   How  do  organiza7ons  currently   manage  their  travel  and  expense   repor7ng?     Poll Question
  12. 12. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   44%   29%   18%   5%   4%   Cloud/Web-­‐Based   Excel/Spreadsheets   ERP   Home-­‐Grown   Pen  &  Paper   Expense Management Process How do organizations currently manage their travel and expense reporting?
  13. 13. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   44%   29%   18%   5%   4%   Cloud/Web-­‐Based   Excel/Spreadsheets   ERP   Home  Grown   Pen  &  Paper   Expense Management Process How do organizations currently manage their travel and expense reporting?
  14. 14. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   44%   29%   18%   5%   4%   Cloud/Web-­‐Based   Excel/Spreadsheets   ERP   Home-­‐Grown   Pen  &  Paper   2013 to 2014 Comparison 35%   35%   12%   7%   11%   Cloud/Web-­‐Based   Excel/  Spreadsheets   ERP   Home  Grown   Pen  &  Paper   2013 2014
  15. 15. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   The Divide Between Small Business & Enterprise Pen  &  Paper   Excel/  Spreadsheets   Home  Grown   ERP   Cloud/Web-­‐Based   Pen  &  Paper   Excel/Spreadsheets   Home-­‐Grown   ERP   Cloud/Web-­‐Based   Pen  &  Paper   Excel/Spreadsheets   Home  Grown   ERP   Cloud/Web-­‐Based   Expense Process by Company Size
  16. 16. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   2%   6%   5%   74%   13%   0%   0%   4%   89%   7%   0%   20%   40%   60%   80%   100%   Pen  &  Paper   Excel/Spreadsheets   Home-­‐Grown   Cloud/Web-­‐Based   ERP   SMB   Enterprise   Within next 2 years, how will companies manage expense reports? Future Expense Processes
  17. 17. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Reason for Switching  Driving force before the switch to web-based system 0%   10%   20%   30%   40%   50%   Reimburse  employees  faster   Improve  employee  compliance  rates  to   corporate  travel  policies   Provide  an  expense  system  accessible   from  anywhere   Simplifying  the  expense  repor&ng   process  
  18. 18. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   0.00%   20.00%   40.00%   60.00%   80.00%   General  Ledger   Corporate  Credit   Cards   AP   ERP   CRM   Integrations by Company Size Small  Business   Large  Enterprise   Integrations Integrations
  19. 19. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Improvements for 2014 Most critical areas to improve in 2014
  20. 20. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Top Pressures & Pain Points T&E Pain Points
  21. 21. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   What  is  the  largest  pain  point   surrounding  expense  management   for  your  organiza7on?   Poll Question
  22. 22. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Reimbursement Times Reimbursement Timeline (Days)
  23. 23. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Benefits of Cloud Systems As a result of switching to Web-based expense systems, your organization has experienced: 45%   46%   49%   54%   0%   20%   40%   60%   Faster  reimbursements  for  employees   Reduced  &me  spent  crea&ng,  approving   and  reimbursing  expense  reports   Reduc&on/elimina&on  of  excel/ spreadsheets   Decreased/elimina&on  of  manual  data   entry  
  24. 24. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   ROI: Switching to Cloud Time to Recoup Costs After Switching to a Cloud-Based System Small Businesses Report Fastest ROI
  25. 25. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Top Features Must-Have Features From a Cloud-Based System•  #1  must  have  feature  for  2014:  64%     Automa7on       •  #1  must  have  feature  in  2013:  53  %   say  Mobile  applica7ons     •  Automa7on  grows  14%  in  top  feature   to  look  for  in  a  cloud  expense  system   from  2013  to  2014   •  Mobility  &  automa&on  remain  top  two   most  important  features  to  look  for   when  selec&ng  an  expense  vendor  
  26. 26. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Summary •  48%  companies  es&mate  T&E  costs  will  increase  in  2014     •  44%  of  companies  using  cloud-­‐expense  systems,  compared  to  38%  using   spreadsheets  or  pen  &  paper   •  Largest  pressure:  Reduce  expense  processing  costs   •  Largest  pain  points:  Employee’s  failure  to  submit  reports  on  &me       •  75%  of  small  businesses  see  ROI  within  first  year  of  switching  to  cloud  system    
  27. 27. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014  
  28. 28. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Introducing  a  first  of  its  kind,   Auto-­‐Generated  Expense  Reports   with  Cer&fy  ReportExecu&ve™     Cer&fy  ReportExecu&ve™  brings  automa&c  expense  reports  to   your  en&re  company.           1.  Scheduled  Company-­‐Wide  Automa7c  Expense  Report  Build  Dates   2.  Schedule  Reminder  No7fica7ons  for  Employees   3.  ReportExecu7veTM  will  automa7cally  build  expense  reports  for   end  users   4.  The  user  will  then  be  no7fied  by  email  and  directed  to  review  the   expense  report  and  submit  it  for  approval.       Auto-generated Reports
  29. 29. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Snap  photos  of  receipts  on-­‐the-­‐go  and,  using  ReceiptParse,  the  data  is   AutoFilled  and  the  expense  is  synced  to  your  online  Cer&fy  Account     Certify Mobile
  30. 30. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Receive  Data  Feeds  Automa7cally  with  Cer7fy   •  Nightly  data  feeds  from  all   major  credit  card  plaqorms   including;  American   Express,  Visa,  MasterCard,   Discover,  and  Diner’s  Club     •  Cer&fy  automa&cally   receives  your   corporate  credit  card  data   in  your  account  in  Cer&fy     •  Personal  Credit  Cards     Data Feeds
  31. 31. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014  
  32. 32. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014  
  33. 33. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Eric Newman Corporate Controller Saddle Creek Logistics 500 Employees Client since 2011 The Solution: Streamlined   Func7onality  Brings  Client  into   Future  of  Expense  Management   •  Switched due to slow reimbursements with previous process and wanted a scalable process with reporting •  Employees now receive reimbursements 5-7 days sooner •  Saving over $40,000 from avoiding duplicate and out-of-policy payments •  No longer needed fulltime accountant for data entry “Cer%fy  is  truly  an   intui%ve  and  easy-­‐to-­‐use   tool,  but  above  all  the   company  is  so  reac%ve  to   correct  or  respond  to   customer  input.”   Certify Case Study
  34. 34. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Q&A  Session  
  35. 35. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   Thank  you   for  acending  todays  session.    
  36. 36. www.cer&fy.com     Travel  &  Expense  Management  Trends  for  2014   For  more  informa&on   about  Cer&fy  visit,   www.cer&fy.com  

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