Join us to discover how companies of all sizes are leveraging technology to establish visibility, benchmark costs and expenses, and establish controls that lower expense report processing costs, mitigate fraud, fuel more effective T&E spend, and impact productivity across the enterprise. We will construct a million dollar business case for T&E expense management done right and empower you to identify specific opportunities to improve T&E expense management at your company.

1. Effective T&E Expense Management:
A Million Dollar Value Proposition
April 24, 2018

2. 2
Featured Speaker
Ernie Humphrey
Chief Executive Officer
360 Thought Leadership Consulting helps companies
define and unlock the strategic value of their thought
leadership programs. Formerly, Ernie served as Vice
President, Educational Programs for Proformative, as
the Director of Treasury Services and as a Director of
the Corporate Treasurers Council for the Association
for Financial Professionals.

3. 3
About Certify
• Industry-leading, first fully automated travel and expense
management system
• 64 languages, 140+ currencies, clients in 80 countries
• #1 highest rated expense management software for user
satisfaction on G2 Crowd
• PC Magazine Editors’ Choice for best expense management
software of 2016
• Processing nearly 40 million expenses and receipts valued at $50+
billion in 2017

4. 4
Webinar Notes
• Today’s event will be recorded and all attendees will be kept in listen-
only mode to eliminate excessive background noise.
• Links to today’s presentation and the recording of this webinar will
be sent out to all attendees within 24 hours of the event.
• Please ask questions on today’s topic via the “Questions” box in your
GoToWebinar control panel at any time during the event. We will do
our best to get to your questions during the Q&A/panel discussion at
the end of the event. If we do not get to your question, we will follow
up with you directly.

5. 5
Learning Objectives
After attending this event you will:
• Understand how to benchmark your company’s T&E spending.
• Identify specific opportunities to mitigate expense report processing
costs at your company.
• Identify specific opportunities to take more control of your
company’s T&E spend.
• Identify specific opportunities to leverage automation to impact the
productivity of employees across the enterprise.
• Understand the value proposition of T&E expense management done
right.

6. 6
Agenda
• Dimensions of T&E Expense Management
• Why Companies Invest in T&E spend
• Benchmarking T&E Expenses
• Report Processing Costs: Challenges & Opportunities
• Productivity Impacts of AP Automation

7. Dimensions of T&E
Expense Management

8. 8
Dimensions of T&E Expense Management
• What are your employees spending money on and why?
• What is the ROI of your T&E spend?
• What is the cost to create and process expense reports and
reimburse employees?
• Travelers’ time to create them and reconcile any issues
• Manual exchange of information (postage, storage, keying of information)
• Processing workflow
• The time of employees receiving reports
• The time of employees reviewing reports
• The time of those approving report
• Expense report accounting
• Cost of disbursements to reimburse approved expenses

9. Why Invest in T&E Spending

10. 10
ROI of T&E Expense Spending
• For every dollar invested in business travel, U.S. companies
generated $9.50 in revenue and $2.90 in profit
• Comprehensive 18-year econometric analysis across 14 industries by
Oxford Economics and U.S. Travel Association

11. 11
Reported Outcomes and Benefits
3
4
5
6
7
7
8
11
13
15
21
0 5 10 15 20 25
Business Development
Client Service Delivery
Increased Collaboration
Strategic Alignment
Innovation
Quality Control
People Development
Employee Engagement
Self-development
Networking
Other
The Value of Business Travel: The travelers’ perspective, Carlson Wagonlit Travel, 2014

12. 12
ROI of T&E Expense Spending
What does business travel mean for your bottom line?
Trip Type % Of Travel Budget
(Average)
Return on $1 of Investment
(Median of Responses)
Customer Meetings 34% $15 - 19.99
Conferences 10% $4 - 5.99
Trade Shows 10% $4 - 5.99
Incentives 5% $4+
All Other 42% N/A
The Return on Investment of U.S. Business Travel, Oxford Economics/U.S. Travel Association, 2009

13. 13
Business Investment in T&E

14. Travel & Entertainment
Expense Spending Benchmarks

15. 15
Polling Question 1
As a percent of total spending, what was your company’s
largest expense category in 2017?
a) Meals
b) Mileage
c) Airfare
d) Other
e) Not sure

16. 16
Business Investment in T&E

17. 17
Benchmarking: Vendors
Vendor Expense Percentage Average Cost
STARBUCKS 5.22% $12.94
MCDONALD’S 2.91% $9.34
PANERA BREAD 1.71% $44.35
CHICK-FIL-A 1.41% $26.63
SUBWAY 1.40% $20.26
DUNKIN DONUTS 1.35% $13.62
WENDY’S 0.74% $10.20
BURGER KING 0.72% $10.24
Vendor Expense Percentage Average Cost
HAMPTON INN 8.95% $240.59
MARRIOTT 8.48% $272.15
COURTYARD BY
MARRIOTT
7.4% $193.11
HOLIDAY INN EXPRESS 4.63% $234.64
HILTON GARDEN INN 4.47% $227.87
HILTON 4.35% $286.54
HOLIDAY INN 3.58% $196.81
DOUBLE TREE 3.43% $250.04
HYATT 2.76% $260.45
Vendor Expense Percentage Average Cost
NATIONAL CAR RENTAL 27.1% $185.61
ENTERPRISE RENT-A-CAR 16.43% $199.17
HERTZ 13.95% $195.12
AVIS CAR RENTAL 11.97% $178.02
BUDGET CAR RENTAL 3.72% $187.25
Vendor Expense Percentage Average Cost
DELTA 20.32% $396.66
AMERICAN AIRLINES 18.68% $316.55
UNITED AIRLINES 14.44% $369.37
SOUTHWEST AIRLINES 11.42% $274.32

18. 18
T&E Spending: Interesting Observations

19. Expense Management Pain
Points & Pressures to Improve

20. 20
Top Expense Report Processing Pain Points
Leading frustrations for T&E program administrators
2015 2016 2017
Employees losing paper receipts/submitting without receipts 33% 50% 52%
Employees failure to submit reports on time 39% 45% 51%
Time it takes to reconcile, review and approve reports 38% 38% 36%
Review for policy violations 20% 30% 28%
Errors on expense reports (incorrect codes, amounts, etc.) 23% 28% 26%
Certify Annual Expense Management Trends Report 2017

21. 21
Top T&E Pressures to Improve in 2017
Need to reduce expense processing costs
36%
Lack of control over T&E spending
31%
Poor visibility into travel/expense data
31%
Frequent non-compliant travel/expenses
Lengthy reimbursement times

22. Inefficiencies in T&E
Expense Reporting

23. 23
Polling Question 2
How much does it cost your company to process a single
expense report?
a) Under $7
b) $10 - $20
c) $25 or more
d) We do not track this cost

24. 24
The Mystery of Report Processing Costs
31%
16%
9%
Under $7 per report $10−$20 per report
$25 or more per report We do not track these costs
44%
do not track expense
report processing costs
Certify Annual Expense Management Trends Report 2017

25. 25
Expense Reporting Inefficiencies
23
Up to 23 minutes to
complete one expense
report
22%
Average number of
reports with
errors
15-22
Minutes to correct
expense report
errors
Expense Reporting Around the World: Practices, Pain Points, and Productivity, GBTA, 2015

26. 26
Expense Reporting’s Hidden Costs
• Hours to create, review and approve
reports
• Hard costs for paper, printing and postage
• Time required for reconciliation and
reimbursement
• Storage fees to archive expense reports
• Lost productivity and lost opportunity
?

27. 27
Manual Expense Reporting Process
Print spreadsheets,
tape or staple receipts
and make copies
Enter expenses in Excel with
category, vendor, dates, etc.
And then … waitGather receipts,
itineraries and write down
non-receipt items
Sign report/date
report and present
or mail to manager
Employees AccountantsManagers

28. 28
Manual Expense Reporting Process
Check expenses for
receipts, review for out-
of-policy items, etc.
Receive reports for all
employees at different times
during the month/quarter
If errors, return report to
employee to start over;
wait for resubmission Sign/approve reports
and route to the next
manager or to AP
Employees AccountantsManagers

29. 29
Manual Expense Reporting Process
Manually enter data
from accounting
software to payroll for
reimbursementManually enter
expense data into
accounting software
Check for receipts,
manager approvals,
out-of-policy items, etc.
Receive reports for all
employees at different
times of the month/quarter
Match receipts with line-
items, verify all charges,
dates and vendors
Employees AccountantsManagers

30. Why Companies Invest in
T&E Automation

31. 31
Driving Force Behind T&E Automation
27%
27%
30%
40%
59%
0% 10% 20% 30% 40% 50% 60% 70%
Reimburse employees faster
Improve employee compliance rates to corporate policy
Gain reporting and analytics around T&E spend
Provide system accessibly from anywhere (online, mobile)
Simplify process for employees and managers
Certify Annual Travel & Expense Management Survey 2017

32. 32
Polling Question 3
How does your organization currently manage T&E expense
reporting?
a) Paper-based / spreadsheets
b) ERP system (Oracle, Microsoft Dynamics, etc.)
c) Web-based expense software (Certify, Concur, etc.)
d) Not applicable

33. Unlocking the Value of
T&E Automation

34. 34
Must-Have T&E Expense Management Solution Features
Automation: Expense report creation, workflow process and approvals,
direct credit card feeds
Mobile Applications: Smartphone-enabled receipt image capture,
mobile report creation/approval, and policy tools
Compliance: Duplicate receipts/expenses, category spending limits,
automatic notification of violations
Integration: Accounting software, general ledger, HRIS, CRM, ERP, ACH
direct deposit
Reporting: Greater visibility into process and spending by category,
department, employee, etc.

35. 35
Reporting Visibility Delivers Control
Expenses By Category
shows totals for expense categories
and employees simultaneously
Meals Attendees
displays group meals expenses with
detailed and free text attendee
information
Mileage By Employee
captures personal automobile usage
including subtotals by employee
Expense Policy Review
shows processed and in-progress
expenses with policy violations and other
potential issues
Additional analytics for GL dimensions, pending reports, approval actions,
processed reports, multiple input parameters and more

36. 36
Automate T&E Policy Compliance
• Set hard/soft controls: spending caps, report requirements (i.e. meal
attendees), vendor preference
• Eliminate duplicate receipts/expenses: automatically identify
duplicate receipts, flag out-of-policy expenses
• Manage expense reporting on time: automatic report build reports,
employees/manager notifications
79% 75%Of all companies report
having a written T&E policy
in place
Manually review reach
expense report for policy
violations
Certify Annual Expense Management Trends Report 2017

37. 37
System Integrability
• Accounting systems: automate key accounting functions and
streamline workflow
• Corporate credit cards: direct control over employee spending, faster
reconciliation
• Corporate systems: reduce data entry and errors across multiple
redundant systems
• ACH reimbursement: direct deposit for more efficient
reimbursement, simplified accounting

38. 38
Polling Question 4
What is your organization’s top area for T&E improvement in
the year ahead?
a) Reducing process and workflow inefficiencies
b) Tighter controls for employee T&E spending
c) Lowering expense report processing costs
d) Increasing travel policy compliance

39. Building a Case for
T&E Expense Management Automation

40. 40
Building a Case for Automation
Winning support and investment is no easy task:
• How is the company currently managing T&E and employee-
initiated expenses?
• What are the challenges and requirements now, and how do we
scale for the future?
• Who are the company key stakeholders, influencers and everyday
users?
• What are some of the best tools for evaluating needs and assessing
vendors?
• How can I demonstrate return on investment, and what kind of ROI
should I expect?

41. 41
Complimentary eBook from Certify
View Complimentary eBook

42. 42
Automation Delivers ROI
Certify Annual Travel & Expense Management Survey 2017

43. 43
T&E Automation: The Million Dollar Proposition
• Lowering the aggregate amount you spend on T&E
• Raising the ROI of how you spend
• Improving the allocation of your T&E spend
• Removing the cost of manual tactics (keying) and processes
• Removing the costs of errors caused by manual tactics (keying) and processes
• Mitigating the time travelers spend on non-value add activities
• The value gained by sales professionals spending more time selling
• Mitigating the time of employees receiving and reviewing reports
• The value gained by analyzing T&E spend and processing bottlenecks
• Mitigating the time managers spend approving reports

44. 44
T&E Automation: The Million Dollar Proposition
• Mitigating the time spent to expense report accounting
• Mitigating the cost of disbursements to reimburse approved expenses
• Moving away from checks to direct deposit or ACH
• Improving working capital management
• Better T&E expense forecasting
• Removing the cost associated with manual workflows
• Happier travelers (priceless)

45. 45
Closing Thoughts
Setting the Foundation for Effective T&E Expense Management
• Review your company’s T&E policies; if you do not have them,
create them
• Improve the travel IQ of employees and take measures to enforce
policies
• Arm travelers with better technologies to simplify expense reporting
• Automate key components of the expense management process
• Benchmark company T&E spending regularly
• Leverage analytics to improve intelligence and data

46. 46
Closing Thoughts
The pillars of effective T&E expense management
• Visibility
• Benchmarking
• Control
• Processing Cost Mitigation
The dimensions of T&E expense automation value:
• Wasteful & Fraudulent Spending Mitigation
• Processing Cost Mitigation
• Improved Employee Productivity
• Improved Working Capital Management

47. 47
Additional Resources
• 2017 Expense Management Trends & Benchmarks White Paper
• T&E Expense Management Customer Success Stories
• Expense Management Cost Calculator
• Certify SpendSmartTM Reports

48. Questions?

49. Thank You