Certify and ride-hailing leader Uber bring you the latest data-driven insights and technology trends shaping the experiences and purchase behaviors of the modern business traveler. This webinar also includes a live product demonstration of the Uber for Business auto-expense feature integrated with the Certify Mobile expense reporting app.

1. How Technologies Like Certify and Uber are
Transforming Modern Business Travel
May 12, 2016

2. 2
Today’s Agenda
• Top business travel and expense management trends of 2016
• T&E spending benchmarks by category and average amount
• Ride-hailing’s rise in business travel ground transportation
• Demonstration: Uber for Business auto-expense feature
• Demonstration: Certify travel and expense

3. 3
Webinar Notes
• Today’s event will be recorded and all attendees will be kept in listen-only
mode to eliminate excessive background noise
• Links to today’s presentation and the recording of this webinar will be sent
out to all attendees within 24 hours of the event
• Please ask questions on today’s topic via the “Questions” box in your
GoToWebinar control panel at any time during the event. We will do our
best to answer all questions during the Q&A session at the end of the
event. If we do not get to your question, we will follow up with you directly.

4. Featured Presenter
Max Crowley
Lead for Uber for Business

5. Featured Presenter
Robert Neveu
President and Co-founder
Certify

6. • Industry-leading, first fully automated travel and
expense management system
• 64 languages, 140+ currencies, clients in 80 countries
• #1 highest rated expense management software for
user satisfaction on G2 Crowd
• PC Magazine Editors’ Choice for best expense
management software of 2016
• Processing over 30 million expense transactions and
$10+ billion in expense reports for 2015
About Certify

7. 2016 Business Travel and
Expense Management Trends

8. 97%of business travelers carry
at least one mobile device
Mobile is Made for Travel
Expedia/Egencia Mobile Index 2015

9. • Nearly 80% of business travelers used their smartphone
to plan or book corporate travel in 20141
• 76% of travelers say their smartphones are “very
important/critical” to daily life; 70% feel the same about
their laptop1
• Companies using mobile expense apps reimburse
employees 40% faster, reduce processing costs by up
to 65%2
• More than 45% of “best in class” companies use mobile
expense apps (89% spending under management, 91%
compliance rate)2
Mobile Trends in Business Travel
Expedia/Egencia Mobile Index 2015
Aberdeen Group 2015

10. Adoption of Mobile Payments
+38% from 2015
$620b
Global Mobile
Payments Market
TrendForce 2016

11. T&E Spending is Substantial
$1.25tglobal business travel
spending 2015
• Travel and entertainment spending by U.S.
businesses projected to hit $310 billion in 2015
(GBTA estimate)
• Controlling T&E cost is #1 expense management
pressure cited by 38% of companies
(Aberdeen Group 2015)
• T&E spending ranks as the 2nd most difficult
operating expense category to control
(Forrester Research 2015)

12. 8% to 12% of total annual
company budget spent on travel
and entertainment expenses
Aberdeen Group

13. 1. Meals 19%
2. Airfare 17%
3. Misc. 17%
4. Lodging 14%
5. Gas 11%
6. Cell phone 5%
7. Car rental 5%
8. Groceries 5%
9. Supplies 5%
10. Taxi 3%
11. Shipping 2%
12. Tolls 1%
13. Parking 1%
How the Expense Budget is Spent
Certify SpendSmart Report, Q4 2015

14. $16b
US Taxi
INDUSTRY
2016
1. Meals 19%
2. Airfare 17%
3. Misc. 17%
4. Lodging 14%
5. Gas 11%
6. Cell phone 5%
7. Car rental 5%
8. Groceries 5%
9. Supplies 5%
10. Taxi 3%
11. Shipping 2%
12. Tolls 1%
13. Parking 1%
How the Expense Budget is Spent
Certify SpendSmart Report, Q4 2015
Taxi & Limousine Services IBIS World March 2016

15. Category 2014 2015 Difference
Gas $40.41 $30.32 –24.96%
Airfare $345.21 $274.00 –20.62%
Lodging $213.90 $223.45 +4.64%
Car Rental $193.58 $186.45 –3.68%
Cell Phone $89.30 $92.24 +3.29%
Meals $25.67 $26.06 +1.52%
Parking $32.70 $32.23 –1.43%
Taxi $31.81 $31.82 +0.03%
Benchmark Spending by Category
Certify SpendSmart Report, Q4 2015

16. Methods for Managing T&E Reporting
2013 2014 2015 2016
Cloud/web-based 36% 44% 37% 35%
Excel spreadsheets 35% 29% 32% 37%
Homegrown solution 7% 5% 7% 5%
Pen and paper 10% 4% 4% 8%
ERP 12% 18% 19% 15%
The mix of expense management systems remains consistent:
Certify Annual Travel & Expense Management Survey, 2013-2016

17. Poll Question:
How does your company manage
expense reports?

18. Driving Force Behind the Switch
14%
14%
25%
28%
32%
40%
66%
0% 20% 40% 60% 80%
Integrate multiple finance & HR systems into one system
Increase frequency of expense reports being submitted
Reimburse employees faster
Improve employee compliance rates to corporate travel
policies
Gain reporting and analytics around T&E spend
Provide expense system accessibly from anywhere (online,
mobile)
Simplifying the expense reporting process for employees
and managers
Certify Annual Travel & Expense Management Survey 2016

19. Integrated Efficiencies
Top web-based system integrations currently in use:
67%
61%
77%
General ledger
Accounts payable
Credit card
Certify Annual Travel & Expense Management Survey, 2016

20. Must-Have Expense Reporting Features
Automation: Expense report creation, workflow process and
approvals, direct credit card feeds
Mobile Applications: Smartphone-enabled receipt image
capture, mobile report creation and approval, and policy tools
Compliance: Duplicate receipts/expenses, category
spending limits, automatic notification of violations
Integration: Accounting software, general ledger, HRIS,
CRM, ERP, ACH direct deposit
Reporting: Complete visibility into process and spending by
category, department, employee
Certify Annual Travel & Expense Management Survey, 2016

21. 21
Benefits for Businesses & Travelers
• 65% reduction in processing costs via mobile
expense reporting
• Expense report automation increases employee
productivity 29%
• Best-in-class expense management drives 87% rate of
compliance or greater to company T&E policy
• Of companies switching to an automated system, 39%
report higher employee satisfaction after adoption
• 28% less accountant time spent approving expenses
for companies with an automated system spent

22. Uber for Business:
The Rise of Ride-Hailing

23. Poll Question:
Have you used Uber while
traveling for business?

24. Ground Transportation Trends
Certify SpendSmart Report 2014 - 2016

25. Ground Transportation Trends
increase of ride-hailing receipts in 2 years
Certify SpendSmart Report 2014 - 2016

26. Ride-Hailing vs. Taxi
Certify SpendSmart Report Q1 2016

27. Cost Factor
Average cost includes all UberX, UberXL, UberPLUS, Uber Taxi,
UberBlack, UberSUV and UberLUX rides:
50%
Lower average fare
per transaction
Certify SpendSmart Report Q1 2016

28. Convenience & User Satisfaction
Experience Matters
Business travel is no longer about simply
getting from point A to point B
Certify SpendSmart Report 2014 - 2016

29. Get there. Your day belongs to you.
Tap the app, get a ride
Choose your ride and set your location. You’ll
see your driver’s picture and vehicle details,
and can track their arrival on the map.
No cash, no tip, no hassle
When you arrive at your destination, just hop
out—we’ll automatically charge the credit card
on file. And there’s no need to tip.
You rate, we listen
Rate your driver and provide anonymous
feedback about your trip. Your input helps us
make every ride a 5-star experience.

30. Uber is Revolutionizing Business Travel Globally
“Uber is the world’s 4th
most innovative
company for hustling
corporate travel.”
—Fast Company
400+cities and growing
80%of America can
get an Uber in 10
minutes or less
70countries
Millionsof business rides every week

31. Uber for Business Growing Faster Than Any Travel Service
Jan-15
Feb-15
Apr-15
Jul-15
Oct-15
Jan-16
Mar-15
May-15
Jun-15
Aug-15
Sep-15
Nov-15
Dec-15
Feb-16
Mar-16
Business Trips per Month
(2015-2016, by month)
32x
Growth in business
trip volume in last
12 months.

32. Old World of Business Ground Transportation
32
Inefficient Experience
● No-shows
● Waiting
● Inconsistent
Administrative Burden
● Frequent expense
● Receipt hunting
● Missing/incorrect
details
Financial Headache
● Audit preparedness
● Fraud/policy
compliance
● Cost questions
Fragmented Providers
● Contracting with
different car services
in every city

33. Business Profiles Demo
● Always charge the correct card
● Save time on expense reporting
○ Business trip receipts right to your work email
○ Automatically sends business receipts for reimbursement
○ Add expense codes and memos on trip
○ Regular travel reports

34. Improving the End-to-End Business Travel Experience
Pre-trip On-trip Post-trip
On demand rides in 400+ cities
globally in minutes.
No more wasted time booking
cars or hailing cabs.
Add expense codes or client
memos on-trip.
No more remembering what
each ride was for or who to bill
it to.
Auto-Expense lets you link your
Business Profile to Certify, so all
business receipts are sent for
automatic reimbursement.
No more receipt imaging or
uploading.
“Uber for Business has
been integral in helping
Standard International
streamline company
travel by freeing up
time from expense
reporting.”

35. ● Accessible via Uber Business Profiles (+1MM users)
● Integrated receipts and expense reporting
● Keeps business and personal expenses separate
● Simplifies life for employees on the road
Auto-Expense Demo

36. Uber for Business Platform
Safe Rides
Big Savings
Controls & Insights
Enhanced
Employee
Experience
Global Coverage

37. Certify Product Demonstration

38. Q & A

39. 39
Our Partner

40. Thank You