This document describes a quality improvement initiative at the Manchester Royal Eye Hospital (MREH) to address long wait times in outpatient departments. Over 250,000 patients attend MREH annually. Surveys found patients worried about missing their appointment if they left the waiting area. The hospital introduced pagers to allow patients to leave and be paged when their appointment was ready. Following the rollout, 100% of staff felt pagers would considerably improve the waiting and overall patient experience. Patients and staff also provided very positive feedback about the pagers. The initiative has since expanded with additional pagers purchased for more departments.