regional dental conference

1. Dr. Ted Naing
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

2. 5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

3.  (1) Professionalism
 (2) Patient care
 (3) People management
 (4) Product integrity
 (5) Perceived value
 (6) Priorities
 (7) Perceptions
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

4.  To me, this term typifies the special
conventions, mannerisms, and forms of
politeness that a business should practice
and project to its customers. For contrast
purposes, in a dental setting,
 Professionalism is reflected in the values that
we respect and practice when we do what is
right for the patient - our customers - every
time.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

5.  "customer comes first" is the right attitude to
follow, even in dentistry. Most of the time,
patients said, "You tell us what the best thing
to do would be." With that, I offered a primary
treatment plan and also suggested alternative
choices.
 Patient care also draws on chairside manners.
I believe that an extra few minutes talking
with patients goes a long way in generating
trust.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

6.  Building a successful practice involves teamwork.
A typical practice involves dentists, hygienists,
dental assistants, office managers, and
receptionists. Everyone must be motivated to
perform to the best of his or her abilities and to
play as effective team members.
There are fun ways to recognize and celebrate a
person`s role and contributions. Such gestures
create a family atmosphere, promote open
discussions, and provide creative ideas for
attracting more patients.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

7.  As dentists, we sell a service to our patients.
This service is delivered using tools,
technology, processes, and people. It is this
service that the patient experiences and
remembers. If any of the four components
are less than satisfactory, then it affects the
entire service.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

8.  Value is the worth your patient associates
with your service. It is an indication of overall
satisfaction with the level of trust, quality of
service, and fairness of cost to the patient.
 Value is experienced every moment as the
service is being provided. It starts right from
the moment a patient walks into the office
and ends with a follow-up call from the
dentist to make certain that everything is OK.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

9.  Too many times, however, I have seen dentists
make profits their number-one priority. As much
as dental practice is a business, it also is a
trusted medical treatment and service.
 What complicates the delivery of the service is a
patient`s low threshold for pain and working in
an intimate and congested area, like the oral
cavity. That`s why it is even more important to
provide this service with a human touch, so the
patient does not feel that he or she is part of an
assembly line in factory-production work!
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

10.  The survival and growth of a dental practice
depends upon building successful relationships. I
have developed a trusted one-on-one
relationship with all my patients.
 With respect to staff, I believe that building
relationships begins by fostering teamwork. To
develop relationships within the community, you
need to build on professionalism. Many patients
still perceive going to the dental office as part of
health care. They don`t see that it really is a
business dependent on their presence.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

11.  Hygene
 Take time to review your current hygiene
appointment time. The norm is 60 minutes.
Give ultrasonic, hand instrumentation and
polishing 30 minutes for preventive care. This
leaves you with 30 minutes of value! Write
down what screenings are currently offered in
your practice or screenings/products you are
preparing to integrate.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

12.  Communication
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

13. 1. Delegate - let others help you
2. Make lists - for today, tomorrow, etc.
3. Don't procrastinate - that makes you stressed
4. Clear the clutter - stay focused
5. Do errands online - avoid lines
6. Batch things - make a path as you do your errands
7. Avoid time wasters like the internet
8. Answer all emails at once, instead of throughout the day
9. Focus on one thing at a time
10.Avoid meetings - they are often time stealers
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

14.  1.http://www.dentaleconomics.com/articles/print/volume-89/issue-
10/departments/viewpoint/seven-steps-to-building-a-successful-
practice.html
 2. http://www.dentistryiq.com/articles/2012/08/100-tips-from-100-
practice-management-experts-in-100-words-or-less.html
 3.
5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017

15. 5/22/2017
TAUNGGYI mid-year DENTAL
CONFERENCE 2017