The Common European Framework of Reference (CEFR) provides a common basis for describing language ability across Europe. It describes foreign language proficiency at six levels from A1 for beginners to C2 for mastery. Alorica uses the CEFR for language training certifications, hiring assessments through HireIQ, teaching English as a second language, and modifying existing English levels through its Fast Track program. The CEFR allows for more transparent evaluation of an individual's language skills and provides common guidelines for curriculum, teaching materials, and proficiency assessments.

1. Common European
Framework Reference
(CEFR)

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What is CEFR Video
Attention Getter

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Language Framework of Reference
The CEFR is: a framework of reference
It was designed to provide a transparent, coherent and comprehensive
basis for the elaboration of language syllabuses and curriculum
guidelines, the design of teaching and learning materials, and the
assessment of foreign language proficiency.
The CEFR is available in 40 languages

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CEFR Levels
The CEFR describes foreign language proficiency at six levels: A1 and A2, B1 and B2, C1 and C2, It also defines three ‘plus’ levels (A2+, B1+, B2+).
LANGUAGE SCHOOL LEVELS CORRESPONDANCE TO CEFR
ADV 3
Advanced
B2+ C1
ADV 2
ADV 1
B1+ B2+
9
High-intermediate8
B1 B2
7
6
Intermediate A2 B1
5
4
Low-intermediate A1 A2
3
2
Beginning A1
1

5. CEFR
SCALE
* American English Fluency for
English-only lines of business
for LATAM & The Caribbean
B2, B2+, & C1
* American English Fluency for
Bilingual English/Spanish lines
of Business for LATAM & The
Caribbean
B1, B1+
* According to ALORICA’s software provider HIREIQ

6. RUBRIC WITH DESCRIPTORS

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Our Ultimate Goal

8. Silvia and Paul
Seeing Progress in Speakers
Simon and TiennotMark and Lukas

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Language Skills
Proficient
C2 Mastery Students can use the language precisely and fluently with near native competence.
C1 Effective Operational Proficiency Students are proficient in the language and have a wide range of vocabulary.
Independent
B2 Vantage Students are able to express themselves in increasingly abstract ways.
B1 Threshold Students at this level can maintain conversations.
Basic
A2 Waystage Students are able to get by in an increasing range of social situations.
A1 Breakthrough Students can express themselves in simple, basic language.

10. Additional Practice to
Recognizing Speakers
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https://www.coe.int/en/web/common-european-framework-
reference-languages/spoken-interaction-and-production

11. • English Profile helps teachers and
educationalists understand what
the Common European Framework of
Reference means for English.
• It describes what aspects of English are
typically learned at each CEFR level. This
tells teachers, curriculum developers,
course-book authors and test writers what
is suitable for learning at each level.
• https://englishprofile.org/american-english
English Profile
What the CEFR means for English

12. CEFR Descriptors
Qualitative aspects of spoken
language:
Accuracy
Fluency
Interaction
Coherence
Reading
Method used by The Fast Track Program

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Who uses CEFR around Alorica
• Training Certifications in Accent Neutralization Trainings (such as IHG)
• HireIQ Tool – for selection and hiring to all Lines of Business in DR
 Voice
 Non-voice positions
• Alorica Learning Institute (Teaching of English as a Second Language)
 Voice positions
• Fast Track Training (only to modify existing English levels)
 Voice
 Non-voice positions

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The assessment needs as much input as possible.
 A full scenario should include the four basic skills: speaking, writing, listening comprehension and reading comprehension.
 The conversations must be oriented towards specific structures and lexis to determine the level with accuracy.
 Making the interviewees feel comfortable and safe can trigger better oral performance that could not be detected otherwise.
The use of instruments such as rubrics, checklists or numerical values can help in better
understanding the process.
 Keeping track of errors provides documented markers to localize the levels.
 Ask the interviewees to use long answers and elaborate their ideas without restriction.
 Do not show possible signal of discomfort from the answers received. The speaker might feel intimidated and block their
natural flow of oral production.
Implications of Usage
CEFR IS AN ASSESSMENT TOOL THAT CAN POSITIVELY IMPACT THE DECISION-MAKING PROCESS AND SHOULD BE USED ACCORDINGLY

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Lower intermediate to high intermediate questions.
11. Talk about your childhood? Where did you grow up? What things
did you used to do?
12. What’s your opinion of traffic in our city? What’s the main cause
of accidents?
13. Talk about your future. What are you going to do next vacation/
weekend?
14. What obligations do you have at home?
15. The world faces many global issues today, for example pollution,
global warming, endangered species, and poverty. What do you think
is the most important global issue? Why?
16. What common problems do teenagers have nowadays? What do
they worry about? What should they do about these problems?
17. I you could have one wish, what would you wish for? Why?
What do you think most people would wish for?
18. Have you ever bought a damaged product? What was it? Have
you ever returned something to a store? Explain. Have you ever
traveled abroad? Where have you been?
Possible Questions Per Level
High intermediate to Advanced questions
19. What is a place in the world you would like to visit? Why?
20. What’s your favorite TV show? Talk about the characters
and an episode that you liked.
21. What do you do to take care of the environment?
22. What do you think has been the most important invention
in history? Why?
23. Think about the year 2030. What do you think will be
different in your life? Make predictions.
24. Think about advertisements. Have you ever bought
something because you liked the publicity?
25. Have you ever made a mistake that you regret?

16. • Complete CEFR rubric
• Oral language placement test
• Components of oral production
May 10 2019
Presented by Alexander Cueto
ALORICA CHURCHILL, SANTO DOMINGO, DOMINICAN REPUBLIC
Appendixes

17. © 2016 Alorica Inc. All rights reserved
Contact Us
Alorica
Calzada Roosevelt 14-82, zona 7
Locales 160I y 160J
Guatemala City
Ana Virginia Ibarra
Regional Selection Specialist
Latin America & The Caribbean
Guatemala, Guatemala | D 502.2243-4800 |
C 502.5342.9223 | alorica.com |
anavirginia.ibarra@alorica.com
www.alorica.com
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