Order To Cash - Inefficiencies and redundancies throughout the OTC cycle are an expensive affair for businesses and prevent them from turning receivable into cash.
The time might just be ripe for change in thinking when it comes to putting together an Enterprise Order To Cash paradigm in place ….. a more cohesive & comprehensive approach enabling Businesses to horn there competitive edge, unlock efficiencies, increase speed, significant cost reduction thereby have direct impact on the Top line and bottom line across the Enterprise.
Order to Cash. Cash is King. Prime elements, points that block successful ETE flow. KPI's/metics and how to guage where your company really ranks: a Business leader, Average, or Laggard.
Order to Cash Overview slides can be used for high level training for O2C Or Accounts Receivable department in any organization. Anyone can use it as standard template and make necessary changes for their use. This is not just for providing designed slides, I've included desired sample data which ideally should be a part of O2C Function overview & training deck. I believe design is just to make it look nice, important aspect is which relevant information/data to be included based on the topic.
If you like it, I would be happy to help you in further topics as these are readily available with me. In case it seems interested to you, do not forget to Like It and comment with your suggestion for improvisation.
Thanks
Koushik Bagchi
ikoushik@gmail.com
Organizations try to accomplish their business objectives through strategies. Strategies are executed broadly through ‘Programs & Projects’ or ‘Operations.
The published document gives overall view of OTC, is the end-to-end business process for receiving and processing customer orders. It also gives accounting and technical insight for Oracle application R12 OTC cycle.
Order to Cash. Cash is King. Prime elements, points that block successful ETE flow. KPI's/metics and how to guage where your company really ranks: a Business leader, Average, or Laggard.
Order to Cash Overview slides can be used for high level training for O2C Or Accounts Receivable department in any organization. Anyone can use it as standard template and make necessary changes for their use. This is not just for providing designed slides, I've included desired sample data which ideally should be a part of O2C Function overview & training deck. I believe design is just to make it look nice, important aspect is which relevant information/data to be included based on the topic.
If you like it, I would be happy to help you in further topics as these are readily available with me. In case it seems interested to you, do not forget to Like It and comment with your suggestion for improvisation.
Thanks
Koushik Bagchi
ikoushik@gmail.com
Organizations try to accomplish their business objectives through strategies. Strategies are executed broadly through ‘Programs & Projects’ or ‘Operations.
The published document gives overall view of OTC, is the end-to-end business process for receiving and processing customer orders. It also gives accounting and technical insight for Oracle application R12 OTC cycle.
The P2P cycle is a necessary process that helps ensure the accuracy of financial data in Oracle Applications including the accounting entries & tables. Learn More!
Establishing integrated end-to-end processes is a top priority for many companies. However, most have disconnected sourcing, purchasing, and accounts payable processes. This creates challenges such as decreased efficiency and reduced stakeholder satisfaction.
Building a procure-to-pay process with a well-defined strategy and governance can provide your company with the foundation to realize significant benefits such as reduced staffing levels, improved liquidity, and increased savings. To learn more about how to adopt leading procure-to-pay practices, please visit www.scottmadden.com or contact us at info@scottmadden.com.
If you’re looking to streamline sales cycles, increase deal sizes, eliminate risk from your
financial agreements, and improve collaboration between Sales, Finance, Legal, and
Operations, you’ve come to the right place...! Experience the next-generation of Solution platform value vs just looking at CPQ or CLM. In this guide, you will find a step-by-step overview of the Quote-to-Cash process, and the
challenges—and opportunities—of each stage, so you can manage the Quote-to-Cash
process more proactively, and take the steps needed to drive better business results.
3 Way Match for Purchasing ProfessionalsBill Kohnen
Matching in the Purchasing process attempts to confirm that only legitimate payments are made to suppliers.The most common matching process is a 3 way match of: purchase order, goods receipt and supplier invoice. A good 3 way match process should drive efficiency and not require constant management oversight.
CashPerform has a unique offering that facilitates efficiency in the cash conversion cycle to recover cash from suppliers, customers and internal efficiences. This translates into Working Capital Optimisation
The P2P cycle is a necessary process that helps ensure the accuracy of financial data in Oracle Applications including the accounting entries & tables. Learn More!
Establishing integrated end-to-end processes is a top priority for many companies. However, most have disconnected sourcing, purchasing, and accounts payable processes. This creates challenges such as decreased efficiency and reduced stakeholder satisfaction.
Building a procure-to-pay process with a well-defined strategy and governance can provide your company with the foundation to realize significant benefits such as reduced staffing levels, improved liquidity, and increased savings. To learn more about how to adopt leading procure-to-pay practices, please visit www.scottmadden.com or contact us at info@scottmadden.com.
If you’re looking to streamline sales cycles, increase deal sizes, eliminate risk from your
financial agreements, and improve collaboration between Sales, Finance, Legal, and
Operations, you’ve come to the right place...! Experience the next-generation of Solution platform value vs just looking at CPQ or CLM. In this guide, you will find a step-by-step overview of the Quote-to-Cash process, and the
challenges—and opportunities—of each stage, so you can manage the Quote-to-Cash
process more proactively, and take the steps needed to drive better business results.
3 Way Match for Purchasing ProfessionalsBill Kohnen
Matching in the Purchasing process attempts to confirm that only legitimate payments are made to suppliers.The most common matching process is a 3 way match of: purchase order, goods receipt and supplier invoice. A good 3 way match process should drive efficiency and not require constant management oversight.
CashPerform has a unique offering that facilitates efficiency in the cash conversion cycle to recover cash from suppliers, customers and internal efficiences. This translates into Working Capital Optimisation
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A Next-Generation Approach to Integrated Warranty ManagementCognizant
For today's manufacturers, warranty management is one of the most tangible customer-facing functions. A next-generation, closed-loop warranty system can help companies automate and integrate warranty-related data to enhance field service and improve the management of returns, repairs and claims.
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.
Capital market firms are making decisions on which business lines, asset classes and services to keep and operate and which ones to exit. Regulatory reform and the
clearing mandate are driving the firms to consolidate their traditional exchangetraded derivatives (Futures and Options) and OTC derivatives into a single clearing
business, even while bi-lateral, uncleared derivatives will continue to co-exist with cleared products.
Revenue assurance is one of the key challenges of Service industries, beyond the traditional challenges such as customer acquisition, customer retention, cost effective service delivery, talent management & account mining; which usually have high impact on the profitability & sustenance.
I have prepared an overview document basis my experience & observations. Hope you would like it, please share your opinions.
S2 p strategic opportunity-s2p-implementation-0113-1Dr Gordon Murray
Addressing S2P (Source-to-Pay) is necessary for organisations today in order to reduce transaction costs, but that alone is not enough to drive real cost reduction and bottom line profitability. To derive the maximum benefit, organisations need to seize the opportunity created by the disruption of a S2P implementation to radically transform the way in which procurement is carried out throughout the organisation. This paper provides suggestions on how to make the most of the opportunity created by S2P implementation and makes recommendations on how to maximise the benefits,
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900 words required………………….
e-Procurement Business Case Development
Team B
ISCOM/361
e-Procurement Business Case Development
A commodity product includes a series of physical substances that have basic use that could be taken from natural sources. The company we chose to write about and that has a commodity product is the Bean Company. It is a company that sells 100% organic, healthy Arabica bean coffee. The customers can purchase whole beans, already ground up beans, or in K-cup form. However, typically the company is popular for the coffee beans more so than the other variety it offers. For instance, this paper involves all activities in e-Procurement that allows a commodity product to be released in an easy way because the company uses tools such as ERP and MRP that includes transactions, forecasting, and among other challenges with these systems to create a better flow in production.
Define the elements of e-Procurement employed with the commodity supplier.
ERP/MRP system
ERP and MRP codes represent systems that a business utilizes to ensure they are coordinating their planning activities according with the production process. ERP (Enterprise Resource Planning) allows the company to cover areas that include accounting and purchase ledgers, human resources including payroll and time sheets, supply chain such as stock control and purchasing, or warehouse data to manage every document. Similarly, MRP (Manufacturing Resource Planning) focusses on sales, job costing, purchasing and production orders. Both are necessary in manufacturing because they facilitate upper management to locate their resources and to control inventory levels of raw material as well as final products or services. Transactions
These agreements are made between two parties, the supplier and the buyer in which they both exchange products or services that will turn into payments. These transactions can get complicated if they are not clear or if the parties have not settle their terms and conditions. Every company is responsible to be accounted for their financial records and tax reports. For instance, some of these transactions include, credits, deposits, and among other forms of payment rules to make sure each party is corresponding to their agreements. Moreover, each company has their internal control of what financial transaction are being made and one department is responsible to authorize purchases, receipts, and payments.
Forecasting
Forecasting is a vital yet demanding job in supply chain that consists of a full-time position, making sure and understanding what is needed ahead of time will help keep the company producing products in a more productive manner. As a supply chain manager, it is your duty to save the corporation costs as needed, and by forecast supplies that are needed you can order in larger quantities with better pricing. Having a software that can analyze history of products will better be able direct you to not over or under ...
Visionet’s Repurchase Portal improves the effectiveness of decisions by increasing the number of successful appeals, and increasing the efficiency of the department by automating routine operations, leveraging skills, enforcing rules and reducing costs for the department. Visionet’s Repurchase Portal brings efficiency, value, and ease of information exchange within various departments in a uniform and a centralized manner.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
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As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
1. Order to Cash - Process Automation Unlock Efficiencies…. Operations, Maintenance & Services Business
WHITE PAPER
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2. The Order-To-Cash process begins with everything required to manage and process customers orders and finishes with monitoring and collecting money from customers.
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One of the common factors between ORDER and CASH is that ……both are dynamic in nature.
3. The typical “Order To Cash” cycle normally refers to the process wherein taking a Customer Sales Order and then fulfilling the orders either by sourcing or producing and then shipping, logistics, invoicing, receipts and is colossal key financial playing yard of any organization.
As oppose, Order to Cash process for an Operations, Maintenance & Service businesses is bi-polar opposite to the then traditional business’s. Not only does it determine how the Contracts are created, re-iterated over the negotiations & Service level terms based on the “Delegated Authority Plan” and then finally released till the point of Execution with adherence to the Service Level Obligations.
The time might just be ripe for change in thinking when it comes to putting together an Enterprise Order To Cash paradigm in place ….. a more cohesive & comprehensive approach enabling Businesses to horn there competitive edge, unlock efficiencies, increase speed, significant cost reduction thereby have direct impact on the Top line and bottom line across the Enterprise.
Having said that, whilst further compounded by challenges, as Business’s are under tremendous pressure over price, cost, improving working capital, increasing stakeholders value and minimise bad dept. and makes it imperative for businesses to focus on having a best- in-class Order-to-Cash exemplar.
Speed of response is the first Casualty and then comes the Quality.
Globalisation demands huge transformation in Processes and Systems & the Key to attain this transformation is create an ability to Learn, De-learn & Re-learn.
5. If we cant measure, we cant control.
Siloed systems and processes leading to delays and errors, and costs that are still unacceptable.
Lack of performance visibility to the Customers leading to Lower Customer Satisfaction
Lower Customer Satisfaction
High Order rework
Delayed in Collections
Delayed & expensive execution
Slower fulfillment
High vulnerability to errors
No Single version of truth across organisation over Business Exceptions including Contracts Obligation committed along with Liquidity damages.
Retain existing Customers & attract new ones
Multiple non-integrated legacy systems
Varied Customer commitments & performance across different regions
Varied statutory and compliance requirements across different countries/regions
High lead time over the Customer Contract sign off
High volume of non-standard Contracts leading to disparity among what the system and processes designed to do as oppose to ….what now needs to be achieved.
Resource or Capacity management issues leading to waste
High level of internal and external dependency on various functions to drive completion
Inability of system to easily adapt to changes from the customers
The World is changing fast, Big will not beat the small anymore, only the Fast will beat the BIG.
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6. Any System doesn’t guarantee success, only the pursuit of it. You have to catch it up with yourself.
Only the Big Enterprises need an Order-To-Cash exemplar.
Process integration Enablement will be way too expensive… lack of Systems, Technology or Trained Staff.
What “should be” or “can be” or “should not be” automated in the Process lifecycle.
We will have to make a big time change in the existing System, Processes & last but not the least the People.
We built, integrate, automate and enable and then no one makes use of it. ……. Change Management.
Processes / Resources are like IT assets, the cannot do same thing year on year at the same cost, so either upgrade them or retire them, last thing we can do is keep them at the same cost.
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7. Contract
Approvals
Billing
Liabilities
Receivables
Maximize Service Profitability
Cost & Time
Customer Retention
True optimization of the Order-To-Cash cycle requires end-to-end view of the entire process map.
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The Devil and the God both lies in detail.
8. Contract
Contract’s enables providing Services to the Customer’s who has purchased services to cover Operations, Maintenance, Warranty & Repair for an acquired Install-base : Washing Machine, Wind Turbine, Mobile Tower, Laptop or Crane.
The critical phase in Order-To-Cash process includes Contract Creation embedded with Committed Obligations, Billing Schedule, Taxation, Credit definitions and last but not the least mapping of Install-base to these Contracts.
Essentially, these Service Contracts represents long-term agreements between companies and customers wherein customers are guaranteed services over the Install-base within tolerance limits over the committed obligations for defined parameters, for example, Adherence, Availability Time and Response Time.
Service Contracts
Customer
Installbase
Obligation Definition
Credit Mgmt.
To ensure continuous operations, Customers typically maintains running Service Contracts for their Install- base with the desired Service Level Obligations while field technicians can perform their services for the Install-base mapped against these Customer Service Contracts.
For instance in a case, a field technician at the Telecom Tower Site finds the failure of the Component at the Telecom Tower. The technician then, over his handheld device verifies that the customer has a valid Service Contract for this Install-base in order to perform the needed repairs / parts replacement over the Breakdown or even for the Scheduled Maintenance.
Building a Contract holds numerous iterative steps that consumes critical time & resources including everything from creating, negotiating, printing, sorting, certifying, sealing, scanning and stuffing attachments in emails for Customer closure
Enterprises gaining competitive separation, will be focusing on the Next Practices and not the Best Practices.
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9. Approvals
Federated and inconsistent manual process over the multiple iterations in regard with approvals over deviations from various stakeholder internal & external calls in for - Delegated Authority Plan wherein the approvals for Contract Period, Rates quoted , Obligations committed, Year on year escalations are approved in timely manner and is in concurrence with all stakeholders across the board.
Enables businesses to have log of all deviations / approvals and send all its Contracts / addendums electronically thereby lowering reduction of Contract document handling time, increased process controls and visibility and provides an competitive edge.
Major popular ERP’s, supports the functionality of having section or value based approval subject to the defined standard base value their by enabling business to have Process Standardization and avoid system proliferation.
Sometimes we have to jump first and then find our wings on the way down.
Notify Previous Approver & Initiator
DAP
Initiator To Modify Contract
Release Contract
Contract
Approve
Reject
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Systems manual or automated must be in place to capture flow & derivatives at each phase.
10. Billing plays cardinal in the complete Order-To-Cash Cycle as it triggers the financial transaction with the Customer.
Scenario’s for Billing may vary from
Billing after Contract is Released,
Once a Service Order is completed,
Value Added Service,
Usage Based Billing,
Delivery Related Billing
Billing
CRM staff spend days chasing customers if invoices were received or were erroneous or did not get the necessary supporting documentation with the invoice.
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The Pricing configured in the ERP system enables determining and calculating prices, taxes, discounts and other pricing conditions.
Most of the popular ERP Systems are capable of generating the Billing Due List subject to the Billing Plan configured in the system.
11. Liabilities in services business essentially are connected to the obligations committed in the Service Contract with the Customer and may come in a form of claim over service adherence, availability, breakdowns, insurance, response time, performance and would vary from business to business.
The key components in the Install-base inherits its respective warranties like Compressor warranty in cases of Refrigerator’s wherein the Refrigerator might come with 2 year warranty and the compressor with in Refrigerator comes with a back to back vendor warranty of 5 years.
On booking the Service Orders over repair, the ERP system apparently determines whether a warranty exists and then assigns this accordingly and subsequently on calculating prices for the services / components in billing, warranties can be taken into account accordingly.
This in way also effects the Net Receivable as the liabilities towards customer claim would end up into a settlement effecting Customer Receivables with Credit Note.
Liabilities
Order-To-Cash Process is the key enablers for business acceleration & builds excellence into every warp & weft of the fabric of companies, to lead to a ‘World Class Enterprise’ .
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Most Enterprises cant keep breaches under wraps, its is a major blow for their business.
12. Receivables
The last mile and the key rational of doing any business stands at Receivables and is always a priority item for businesses.
Automating the Accounts Receivable process offers an array of benefits, all of which improves efficiencies, cut costs and has a direct impact on cash flow, so there's no doubt that improving A/R process Enterprises can significantly enhance bottom lines.
OTC cycle determines how quickly an order from customer is translated into cash in the bank.
Credit Mgmt.
Enterprise providing the Services, checks if the prospective customer is of sufficient credit worthiness to warrant the supply of the services under an account arrangement.
Bill Distribution
Bill takes place subject to Billing after Contract is Released or once a Services is rendered.
Whilst Billing is subject to the scheduled frequency concurred in Contract.
Collections
Collections team identifies the Customer collection into the bank account, books it into the A/R system, identifies invoices that are short paid / unpaid as of the due date & allocates it to an Bill & ensure reconciliation.
Dispute Mgmt.
The Customer disputes the Service availed and disputes the adherence to the Service level obligations committed.
This is apparently handled by Customer Relationship Mgmt. team.
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13. §Maximize the value of every existing customer relationship.
Increased transparency & Improved collaboration across the Business value chain and faster Service Rollouts with high level of Data integrity leading to Lower processing costs & time thereby directly impacting the bottom line.
Saving money by Saving
Drive real-time visibility of all customer-facing processes.
Maximize return on company’s investments.
¥Enables management to have centralized control with increased integrated competitiveness & accelerated closeout business processes.
The best IDEA will not work unless you work the IDEA
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14. A decade ago, Business Leaders would be in a fire fighting mode most of the time, whilst Technology was still seen as esoteric & something new that had to be mastered, but todays integrated systems have given them time to step back, innovate & strategize. Is it possible, as the world is changing so rapidly but the automation of key processes such as OTC remains a stick-in-the-mud. Until recently, many Enterprises did seem stuck in a time wrap of old paradigm with clinical consideration over agility.
Even the established Enterprises, the multi million dollar gorillas, too took quite a while to come to grips of heterogeneity as the dilemma perhaps, the challenge for many enterprises is a matter of change management, as it is bit difficult for them to spruce things up without causing disruption to business and might have to re-tool, re-architect or completely replace existing business applications and infrastructure & perhaps re-train or re-deploy resources.
Apparently, it is a gradual journey & needs a defined roadmap, as the process automation is generally delivered in a fragmented way across a number of business silos, while needs a cardinal powerful process owner with a stark mandate to work cross functionally and requires a single sponsor who can effect end-to-end inflection and those responsible for customer relationships preciously guard customer facing activities. Having said that whilst, a 'one size that fits all' approach cannot be contemplated as no two businesses are same, there are industry specific processes and specific customer requirements to factor in.
Thus far, the OTC approach elaborated in this white paper is completely backend Enterprise system agnostic. The framework would provide the ability to gather relevant data from with in the enterprise, connect the data into information and information into knowledge which in effect is the lifeline of today’s modern enterprises thereby enabling Enterprises from doing things a traditional way to a more agile, cohesive & comprehensive approach.
Effectively managing Customer lifecycle from quote to order to sales to service to cash is cardinal for every companies Growth & Profitability
Re-think Change… Automation perhaps Innovation here is Evolutionary rather than Revolutionary
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15. Naresh is a Business Partner IT and serves an Indian Multinational Enterprise. He has over 18 years of professional IT experience in software design, development and implementation of ERP/CRM vertical market segment.
Naresh has managed IT, Manufacturing, EPC, Operations, Maintenance & Services, Retail, Insurance, Healthcare and Logistics domains. He has been cardinally instrumental and has successfully managed Business Transformation initiatives thereby enabling end to end processes including :
Order-To-Cash
Procure-To-Pay
Commissioning-To-Sustenance (Operations)
Hire to Retire
Automation wont cause it, it is the effect of the Process Enablement.
To contact the author, please write to Nash_RKR@Hotmail.com
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16. The information herein is for informational purposes only and represents the current view of the author as of the date of this presentation.
The contents hereof are subject to change without notice.
The author assumes no responsibility or liability for any errors or inaccuracies that may appear in this publication & specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document.
This document may not be reproduced or transmitted in any form or by any means, for any purpose, without our prior written permission.
Other names and brands (if any used) may be claimed as the property of others.
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