This was a presentation made to executives of CCAC and its service providers last February 29, 20l2 at Acacia Hotel to inspire the service providers.

1. CCAC and Service Providers:
Mutual Growth and Prosperity
A Presentation by Prof Jorge
Saguinsin, AGSB, Acacia Hotel, February
29, 2012

2. Partnership, an important
business model component

3. Business Model Canvass

4. Business Partners
Concepcion Carrier Airconditioning Co
and
The service providers
“MUTUAL GROWTH THROUGH MUTUAL
PROSPERITY”

5. Partnerships

6. Each one transforming and growing one
another
CCAC and its service providers
in symbiosis in an ecosystem

7. Role of the partners
CAAC – delivery and supply of
products
Service providers - customer bond

8. Innovation, and continuous
feedback to improve business

9. Entrepreneurs have the power
to transform and innovate

10. Changing Roles to Transform and
grow the business
FROM THE SERVICE PROVIDERS:
Faster and quality service;
Sales leads
Suggestions on how service can be
better;
New product ideas and innovation

11. Benchmarking the car industry
Carl Sewell - Customer for Life and its ten
commandments:
l. Treat customers as if they were your
friends;
2. Underpromise, overdeliver;
3. There are no holidays, Sundays or after
office hours
4. Systems not smiles;
5. When the customer asks, the answer is yes

12. How do we benchmark?
What is the business concept ? -
comfort
What could be done?
Instant response;
A loaner?

13. From CCAC
Training support;
Website and leads;
Materials handling, tools to make
service easier;
Product and service updates
Earth friendly cleaning chemicals and
AC gases
Apps, IT network; (Sun business
tickets)
Acctg and hr cloud computing

14. Entrepreneurship is about mindsets;
changing mindsets.
Some questions:
1. What changes have we made in our
business practices since then?
2. Are we globally competitive;
3. Are we
growing, innovating, strategizing

15. Time to reexamine our passions:
what do we love to do?
Just to survive?
To give jobs to others (be man for
others)
To help in nation building?
Or a higher purpose?

16. The hearts of CCAC and its
service providers must beat as 1

17. The partnership is an important
opportunity especially for the
service providers

18. Important Role of Entrepreneurs
Provides 90% of new jobs in PHL and
elsewhere in the world;
Responsible for new products and
services;
Have been largely responsible for the
transformation of societies and
societies
Have insulated PHL from external
economic shocks

19. QUESTION:
Will the entrepreneurs help
CCAC transform the business?

20. HINDI PUWEDE ANG HINDI
PUWEDE!!

21. End
Thank you
profjorgeentrep-jorge.blogspot.com