CGS Learning
is a Trusted Partner
for Change.
+95% Overall Direct
Client Retention
9+ YEARS Avg. Client
Tenure

EXAMPLES OF CGS LEARNING CLIENTS

FOR 30+ YEARS CGS has enabled global enterprises, regional
companies and government agencies to drive breakthrough performance
through business applications, enterprise learning and outsourcing
services.
CGS AT A GLANCE
HEADQUARTERS: New York City
EMPLOYS: 5,200 Professionals
CUSTOMERS: 3,500+
GLOBAL PRESENCE: 40 countries

. . . . . . . . . . . . . . . A P P L I C A T I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L E A R N I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .O U T S O U R C I N G . . . . . . . . . . . . . . . . . . . .
CGS’s Business Process Outsourcing
group provides call centerproblem-solvers to
performservices including tech support,help
desk, customercare, legal and F&A.
CGS’s Technology Outsourcing group
provides infrastructure,managed services,
cloud and hostingservices technologies.
CGS’s Business Applications group
puts both our own BlueCherry end-to-end
platformand Microsoft Dynamics solutions to
work, powering clients’fundamental business
processes including core management,
planning,product development, logistics,
manufacturing,finance and sales functions.
CGS’s Enterprise Learning group builds
powerful workforces through custom
professional development solutions
ranging frominteractivegame-based
eLearningto globally-delivered instructor-
led training.
WHO IS CGS?
We are a BUSINESS APPLICATIONS,
ENTERPRISE LEARNING and
OUTSOURCING SERVICES company that supports
clients’ most fundamental business activities

. . . . . . . . . . . . . . . A P P L I C A T I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L E A R N I N G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . O U T S O U R C I N G . . . . . . . . . . . . . . . . . . . .
We are a business applications,
enterprise learning and
outsourcing services company THAT SUPPORTS
CLIENTS’ MOST FUNDAMENTAL BUSINESS ACTIVITIES
WHYCGS?
• Trusted enterprise learning partner to companies
incl. Comcast, FICO, IBM, Prudential and HP]
• Scalable; supported 800,000+ learners in 2014
• Results-driven learning programs crafted to
clients’ performance and revenue goals.
 Community: 500+ customers, 250,000+
users, implementations in 20+ Countries
worldwide
 BlueCherry customers together deliver
$40bn+ annual retail sales
 80,000+ retail buyers on BlueCherry B2B
eCommerce platform
 150,000+ active terminals using BlueCherry
Shop Floor Control
• 45+ million customer interactions annually
• Agentsspeak languages of 80% of globe
• CGS handles 100% customer care calls
for Cuisinart,Conair, and GetWell Network
• CGS handles 70% of Lenovo hardware
tech. support calls and Sprint order
supportcalls
• CGS named one of the 20 most powerful
cloud companies

Technology Rollouts
CGS Learning’s
support for change management :
Process Adoption Culture Transformation

CGS SUPPORTS ALL PHASES OF TRANSFORMATION
Inspire and Motivate.
Vignettes
Presentations
Outreach
WBT Modules
Empower Everyone.
Learning
experiences
that are:
Scalable
Social
Modern
Personalized
Adaptive
Collaborate Effectively.
Demonstrate Results.
Community Building
Crowdsourcing
Staff augmentation
Partner development
Savanna and iPlus
Improved skills
Behavior adoption
Business impact:
Customer sat
Quality
Productivity
Time to value

PROVEN CLIENT RESULTS
Business
Impact
Contributed to client software sales
increase, up by $1B y/y, attributed in
part to Brandon Hall Award-winning
CGS enablement program.
Augmented client staff to deliver 400+
enablement assets within 3 months.
All roles successfully ramped up on new
technology on schedule.
Improved retention and reduced time to
productivity with innovative New Hire
program leveraging CGS Savanna.
65K software development team
members enabled. Client reported
faster time to value, improved
quality. $3.4M grant from US
Department of Labor.
Inspired the top 100 executives in
one of the largest telecom companies
in the world with new approach to
presenting a vision.

Inspire and Motivate
Examples

CGS Supports All Phases of Transformation and Change
Inspire and Motivate. Collaborate Effectively.
Empower Everyone. Demonstrate Results.
• Rich media vignettes
• Stunning presentations
• Personalized outreach
• Unique, self-paced courses

Inspire and Motivate: Rich Media Vignettes

Inspire and Motivate: Stunning Presentations
Rogers Presentation
Comcast Presentation

“One-Click” Learning with Augmented Reality
Generate interest and draw people in to best practices. Tips are available with a click.
1
Take snapshot of
art with
smartphone
2
Instantly view
tips and “How
to” Video
3
Clickable
link to get
help
Example: Tips with Wall Art
Those walking by recognize problem.
Take a snapshot with the mobile app and instantly
access learning and help.

Inspire and Motivate: Personalized Outreach
• Trusted Partner to
Sales VPs, VP Sales College
IBM
• Problem
CGS identified a gap in the area of gaining buy-in
while working on a virtual conference solution with
sales organization. In order to meet their goals, it
was important—when viewing the process as
“leading change”—that they gain a high percentage
of attendance from global sales and business
partners world wide.
• Solution
CGS designed an outreach campaign for learner
engagement, developed messaging and leveraged
CGS Enablement Team to win mindshare.
• Impact
IBM Sales gained the desired buy-in from participants
and exceeded participation goals.

Inspire and Motivate: Unique, Self-Paced Courses
Rogers –
Millennial Mindset
Course

Collaborate Effectively
Examples

• Community building and
crowdsourcing
• Staff augmentation
• Business partner nurturing &
development
• Savanna & iPlus for Learning
and Collaboration

• Community Building and Crowdsourcing
–IBM Software Development Community
–Comcast Sales Community
–Comcast Services Community
Staff Augmentation
–Rogers flexible staffing to support delivery of 400 assets within 3 months
–Rogers transformation consulting
–IBM DevOps transformation consulting
• Business Partner Nurturing and Development
–Partnerworld
–Avaya Developer Community
• Savanna iPlus for Learning and Development
Community Building and Crowdsourcing

Empower Everyone
Examples

• Scalable solutions
• Modern approaches—gaming,
gamification, social, augmented
reality
• All formats—WBT, ILT, vILT, 3D
WebGL, video, podcasts
• Adaptive content delivered to
laptop, tablet, smartphone

Level 1
Level 2
Level 3
Web-based Training

Gaming: Product Knowledge and SmartPhone App
•*Based on Trivia Crack App

QR Code Learning Enablement
No searching for the right site, no searching for help. Learning is available within a click.
1
Access
QR Code
2
View “How to”
Video
3
Get Help
Example: Projector Problem
How often does this happen? You walk into a room and
nobody can figure out how to use the projector. Worse
yet, running to get help completely disrupts your meeting.
With a QR code, one-click takes you to the solution.
• QR Codes may be placed on projector, room door, front screen and other known spots that impact productivity.

Demonstrate Results
Examples

• Improved skills and adoption of
behaviors
• Improved customer satisfaction
• Increased quality
• Increased productivity & value
delivery

Metrics Resources

Appendix

VPs, CLO and 3 presidents
Large Telecom with $74B Annual Revenue
• Problem
CLO requested support in capturing
attention, inspiring and motivating the
executive leadership team to help transform
enterprise from a product-centric to service-
centric organization
• Solution
CGS content developers, expert designers
and change leadership team crafted
presentation with messaging to gain buy-in
across executive teams.
• Impact
This presentation was presented to the “top
100” executive change agents within
enterprise who have responsibility for 89K
employees.
Case Study: Achieving Executive and Senior Executive Buy-In and Building
Your Core Team

Inspire and Motivate: Personalized Outreach
Sales VPs, VP Sales College
Global IT Enterprise with $81B in Annual Revenue
• Problem
CGS identified a gap in the area of gaining buy-in
while working on a virtual conference solution with
sales organization. In order to meet their goals, it
was important—when viewing the process as
“leading change”—that they gain a high percentage
of attendance from global sales and business
partners world wide.
• Solution
CGS designed an outreach campaign for learner
engagement, developed messaging and leveraged
CGS Enablement Team to win mindshare.
• Impact
Sales gained the desired buy-in from participants and
exceeded participation goals.

Director of Learning
One of the Largest Telecoms in Canada
• Problem
The client was implementing new technology and
communications approach to better serve
millennial customers.
• Solution
CGS worked with the client to help executives,
technical, sales and call center employees to
understand the millennial mindset, why their
product and service offerings were changing and
how the changes would impact employees. CGS
shared modern learning approaches and
examples with top leadership to gain buy-in
before broad distribution.
• Impact
Achieved the goal of building interest and
excitement around the changes.
Case Study:
Leveraging Latest Design and Technology for
Enterprise-Wide Millennial Mind Shift

One of the Largest Telecoms in Canada
• Problem
The client had an unprecedented volume of
enablement required to support a major initiative
that spanned all levels and pillars across the entire
organization. Their challenge was scaling and being
able to rapidly adapt to the emerging technology
and new processes to support the initiative.
• Solution
CGS worked with the client to leverage lean and
agile methods to scale their processes related to
technical and sales enablement in support of a
major transformation initiative.
• Impact
The client was able to deliver on aggressive
schedules and enable their targeted audience
members with the new approaches.
Case Study:
Flexible Scaling, Adapting to Rapidly Emerging Technology

Managed Healthcare Provider with $41B in
Annual Revenue
• Problem
The client was migrating from an old CRM to a
new Microsoft CRM and wanted to ensure
consistency across education modules for some
of the role-based learning while also addressing
skills that differed between roles.
• Solution
CGS worked with the client to create a role-
based course that leveraged best practices for
reusable content, while offering tailored
content and learning paths specific to each role.
• Impact
Enablement reportedly contributed to
increased profits and improved customer
experience.
Case Study:
Role-based learning and development of reusable content for
technology migration

Director of Quality Software Engineering
CHQ Office of Innovation and Technology
Global IT Enterprise with $81B in Annual Revenue
• Problem
Client was responsible for driving recommended
software practices throughout the organization.
• Solution
CGS developed technical and soft skills programs to
enable more than 65,000 software development
team members world wide to embrace new
software development practices and methods,
thereby.
• Impact
• Client delivered three times the enablement at one-
third costs of internal development
• Program improved quality and reduced development
cycles (time-to-value)
• The program went on to receive a $3.4M grant from
the US Department of Labor and the State of Arizona
where it was incorporated into their university
software engineering curriculum.
Case Study:
Agile approach to enablement with demonstrated wins

VP of Software Marketing
IBM
• Problem
IBM VP of Software Marketing was tasked with
accelerating growth of their global partner
program.
• Solution
CGS collaborated with IBM leadership to
brainstorm, design and develop the Virtual
Innovation Center approach, including skills
enablement, live support and award-winning
community technology
• Impact
• Enabled IBM Partners to rapidly adapt to new sales
messaging and technical skills
• Reduced sales cycles (time-to-value), grew the
partner base and increased revenue.
Case Study:
Award-Winning Global Business Partner Enablement Program

CGS Learning: A Trusted Partner for Change