The document summarizes Sainsbury's preparations for and response to the H1N1-09 flu outbreak. It discusses how Sainsbury's business continuity management program was well prepared, having planned for pandemics since 2005. When H1N1-09 emerged, the business continuity management team led the response by deploying the flu pandemic plan and making tactical decisions. Key lessons learned included the importance of having a plan, medical advisor involvement, timely communications, and focusing on addressing the situation rather than what cannot be done. Sainsbury's is continuing to prepare and monitor the situation for potential increased impact in autumn/winter.

1. Preparing for and Responding to the H1N1-09 Outbreak Steve Mellish FBCI Sainsbury’s Supermarkets Ltd. CBI/Marsh Swine Flu Seminar Friday 4 th September 2009

5. The BCM ‘Life Cycle’ BS25999 - British Standard for Business Continuity Management understanding the organisation developing and implementing a BCM response exercising, maintenance and review determining BCM strategies BCM programme management

7. Preparing for a Flu Pandemic Operational Flu Pandemic Leadership Group Business Continuity Management Team Trading Supply Chain/ Logistics Retail HR Customer/ Communications IT Finance Strategic Tactical

9. End-to-End Verification HR Trading Supply Chain Logistics Stores Commercial IT Finance Property Corp.Srvs

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