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Expanding PMO service- The ultimate Tetris challenge - Wellingtone | FuturePMO 2022.pdf

Expanding PMO service: The ultimate Tetris challenge.

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#FuturePMO
Expanding PMO service: The
ultimate Tetris challenge.
Donna Wayman
Zurich
INTERNAL USE ONLY
Donna Wayman
Head of Portfolio & PMO
www.linkedin.com/in/donnawayman
“Protecting You and Yours”
“Protecting You and Yours”
55,000
employees
$59bn
revenue
215+
countries
3
business areas £25m
grants awarded
99%
claims paid
What types of projects do Zurich undertake?
5
Response to changes from our
Regulators
Changes in response following a UK
Budget
Documentation updates
Risk Mitigation
Decommissioning activity and out of
support technology mitigation
Essential software updates / upgrades
Direct mitigation of Business facing
risks
Discretionary Spend
Growth (propositional development)
Customer (improved experience)
Simplification (efficiency and expense)
Sustainability (in everything we do)
Regulatory
Adapting to a new change landscape
6
Ops
Change
IT
Change
Business
Change
Ad

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Expanding PMO service- The ultimate Tetris challenge - Wellingtone | FuturePMO 2022.pdf

  • 1. #FuturePMO Expanding PMO service: The ultimate Tetris challenge. Donna Wayman Zurich
  • 2. INTERNAL USE ONLY Donna Wayman Head of Portfolio & PMO www.linkedin.com/in/donnawayman
  • 4. “Protecting You and Yours” 55,000 employees $59bn revenue 215+ countries 3 business areas £25m grants awarded 99% claims paid
  • 5. What types of projects do Zurich undertake? 5 Response to changes from our Regulators Changes in response following a UK Budget Documentation updates Risk Mitigation Decommissioning activity and out of support technology mitigation Essential software updates / upgrades Direct mitigation of Business facing risks Discretionary Spend Growth (propositional development) Customer (improved experience) Simplification (efficiency and expense) Sustainability (in everything we do) Regulatory
  • 6. Adapting to a new change landscape 6 Ops Change IT Change Business Change
  • 7. “Trusted Advisors and Expert Support” “Adding Value in everything we do through insight and action” “Providing a central Portfolio service and view of Change” Our Vision
  • 8. Our Mission Trusted Advisors who are experts in key processes, providing a valued Professional Service. Approachable, positive and able to share skills and best practice. Provide consistent Portfolio Services to Group PMO, UK Excom & UK Operations function. Pragmatic and reliable to enable the successful delivery of change. Our Mission 8
  • 10. PMO Services Identify and improve or eliminate non value activity Increase Insight Create capacity to offer services to new areas
  • 11. Centralising and Simplifying Core Processes Purchase Orders Raised centrally ensuring traceable and compliant spend. Work Orders Ensuring proper supplier engagement. 973 in 2021 298 in 2021 Digital Contracts To provide quick and easy sign off. Upwards Reporting Single format easy to centralise consolidation.
  • 12. Maturity of the PMO Service Offering Checkpoint process managed via many clunky tools. Streamlined Milestone process managed in one governance tool. Engagement Assessment performed inconsistently Upfront engagement completed via impact assessment in governance tool linked to engagement information repository. Lessons identified and reviewed throughout the lifecycle of a project within governance process. PIR Review performed at the end of the Project Lifecycle. Governance Finance & Risk Management Moved to Value Removed duplication, enhanced user experience and increased adherence. Moved to Moved to Value Increased successful deliveries. Value Lessons learnt from previous projects are taken through into new projects from initiation. Finance tracking managed via multiple spreadsheets and tools with no standardisation Standardised process managed in one tool Benefits reviewed at end of project Benefits reviewed throughout lifecycle of project and built into governance process and strategy. Full RAID log for capturing all risks / issues dependencies and Actions in one template linked to Customer outcomes. Risk, Issues and Actions log captured separately with no standardised template. Moved to Value Increased efficiency, reduced effort and increased MI for Wider Portfolio Reporting. Moved to Moved to Value Early assessment of project achieving benefits. Value Time saving efficiencies and consolidated view that aids customer value and project benefit.
  • 13. 13 Manager – overall line management and advice Manager – overall line management and advice Buddy/Coach - day to day assistance and best practice Buddy/Coach - day to day assistance and best practice Mentor – career guidance and broader advice Mentor – career guidance and broader advice Support Objectives are the core measure of capability Objectives are the core measure of capability Behaviours and ability to work independently are also important Behaviours and ability to work independently are also important Must be supported by consistent performance at required level Must be supported by consistent performance at required level Experience Regular 121s with your Manager – with a focus on Objectives Regular 121s with your Manager – with a focus on Objectives Mid year Career Conversations (including IDP review) Mid year Career Conversations (including IDP review) End of Year Review and Alignment End of Year Review and Alignment Review Career Development
  • 14. 14
  • 15. Delivery Confidence 15 Identify Ongoing healthchecks using predominantly pre-existing processes Assure consistent project success by continuously assessing internal project controls. Action Support in resolving major issues and mitigating major risks. It will assist in building remedial and mitigating actions identified during the process Control A set of assurance activities, integrated with the project management lifecycle Ensure all stakeholders are appropriately informed and have visibility of change.
  • 16. Business IT Operations Time Cost Scope Planning Governance Quality Benefits Risk Management Governance Process Finance Sign off Meeting Steer Co Meetings / Packs Resource Meeting Planview / Status Reporting PMO Updates / Insight Identify Portfolio Review Meetings Risk / Issue logs Enable Prevent Time Cost Scope Planning Governance Quality Benefits Risk Management Assumptions & Dependencies Skills & Capabilities Supply Chain Business Readiness Social Responsibility & Sustainability eNPS and tNPS Impact Area of Change Assurance Themes Data Utilised Supporting Actions Delivering Confidence
  • 17. Adapting Services for Non IT Change Agile Projects Business Projects
  • 18. Super Speed Tetris? “A sign of a high performing PMO is the collective sigh of relief when you see them on the zoom call and know the programme is in safe and smiling hands.” “Our PMO services are key and enable the successful and safe delivery of our projects across the UK, to ensure the continuation of evolution, innovation and improvement of best practice.”
  • 21. Interactive Lessons Learnt using Power Apps
  • 22. #FuturePMO Thank You  You can’t win at Tetris but you can continue to evolve and learn.  Donna Wayman  Donna.Wayman@uk.Zurich.com www.linkedin.com/in/donnawayman