Meet-the-Expert Seminar on 4th August 2015 at Furama Hotel Bukit Bintang Kuala Lumpur by BCM Institute Malaysia.

1. Presentation in MTE on 4 August 2015
at Furama Hotel Bukit Bintang KL
By
JEREMY WONG

2. Considerations
for Developing
Your
Organisation’s
Pandemic Plan
Jeremy Wong
4 August 2015

3. Jeremy Wong
• Senior Vice President
- Business Continuity Management (BCM) Institute
- jeremy@bcm-institute.org
- www.bcm-institute.org
 GMH Continuity Architects
 Asia Pacific BCM Consulting Firm
 www.GMHasia.com
• Prior Appointments
 Regional Head of BCM, Nomura
 Global Head of BCM, UOB
 Senior IT Manager, Bax Global
 J P Morgan
 Andersen Consulting (Accenture)
T : +65 6748 1528
M : +65 9794 3980
E : jeremy@bcm-institute.org

4. About BCM Institute
BCM Institute started in
January 2005
Provide competency based
BC, CM and DR training to
all levels
Started certification
programme in April 2007
Certify BC and DR
professionals globally
More than 1500
professionals from
40 countries.
Information Slide

5. BCM Institute Courses
Business Continuity
Courses
Foundation,
BCM-100/200 Level
BC Intermediate,
BCM-300 Level
BC Advanced,
BCM-400/5000
Level
IT Disaster Recovery
Courses
IT DRP
Intermediate, DRP-
300 Level
IT DRP Advanced,
DRP-400/5000
Level
BCM Audit Courses Lead Auditor BCM-
8500
Internal Auditor
BCM-8000
BCM Technical Courses BCM -600 Level
Specialize Courses BCM-800 Level
Crisis Management
Courses
Foundation,
CM-200 Level
CM Intermediate, CM-
300 Level
CM Advanced,
CM-400/ 5000 Level
In-House Courses Customized Courses
Information Slide

6. Traditional BC Planning vs.
Pandemic Planning
Denial of Access
• Sudden, Acute
• Infrastructure and
processes affected
• Activate plans when
impacted
Pandemic
• Gradual, slow-boil
• People affected
• Activate plans before
direct impact –
according to alert
system
© BCM Institute 2015

7. Considerations
1. Review plans and responses
2. Focus on people
3. Manage your facilities
4. Leverage technology
5. Prepare your supply chain
6. Communicate!
7. Train and exercise

8. 1. Review Plans and
Responses
 Review business impacts of pandemic
 Review your assumptions
 Establish clear roles and responsibilities
 Review strategies and workflows
 Prevention is better than cure
 Align responses with Authorities
© BCM Institute 2015

9. 2. Focus on People
 The health of staff, contractors and visitors
are of utmost importance
 Establish clear company pandemic policies
 Prepare for high absenteeism / mortality
 Expect fear and “irrational” behaviour
 Keep morale up
 Let staff know you care
© BCM Institute 2015

10. 3. Manage your Facilities
 Barring any contamination, a company
will continue using their primary offices
in a pandemic.
 Primary offices must be kept as safe as
possible for staff
 Strategically located Isolation Rooms
should be identified and equipped
appropriately.
© BCM Institute 2015

11. 3. Manage your Facilities
 In anticipation of a pandemic,
companies may choose to split its
critical functions into two or more teams
working from different locations.
 Ensure that each team is equipped to
function independently
© BCM Institute 2015

12. 4. Leverage Technology
 To manage a pandemic program:
E.g., automating the daily logging of
staff temperature, staff travel history
 To facilitate and support strategies such
as working from home and video
conferencing
© BCM Institute 2015

13. 5. Prepare Your Supply
Chain
Internal Supplies
 Thermometers, hand sanitisers, surgical and N95 masks,
and other personal protective equipment (PPE) are
essential for the effective control of infection at the
workplace
 Ensure availability and subsequent distribution of supplies
 Be prepared for panic buying at the onset of a pandemic,
leading to diminished supplies and elevated prices
© BCM Institute 2015

14. 5. Prepare Your Supply
Chain
External Supply
 Take inventory of your extended enterprise and Identify
critical suppliers and understand their responses in a
pandemic
 Be clear about expectations surrounding support, delivery
delays, stock maintenance, expertise, quantity, quality,
etc..
 Review safety stock levels
 Stockpile essential supplies / resources as needed
 Be open to collaborating with other companies
© BCM Institute 2015

15. 6. Communicate!
 Develop accurate information and
deliver to employees on timely basis
 Share Company’s pandemic policies
and plans with employees
 Educate employees on symptoms and
avoid coming to work sick
 Promote good hygiene in workplace
© BCM Institute 2015

16. 6. Communicate!
 Establish communication channels with
customers and partners
 Communicate early to customers and
suppliers to set their expectations
 Pre-plan media statements
 Plan for multiple communication
channels
© BCM Institute 2015

17. 7. Train and Exercise
 Keeps personnel up-to-speed on their
emergency response and recovery roles.
 Review and revise pandemic preparedness
plans regularly
© BCM Institute 2015

18. Copyright © 2015 BCMI Pte Ltd. All rights reserved.
About BCM Institute
BCM Institute or BCMI Pte Ltd provides Business Continuity Management (BCM), Crisis Management (CM), IT Disaster Recovery (IT DR) and BCM Audit training and
professional certification, with offices in Singapore, Malaysia and Thailand and partners in Hong Kong, Philippines and Indonesia. For more information, visit BCM
Institute's website at www.bcm-institute.org.