Caveon Webinar Series - Test Cheaters Say the Darnedest Things! - 072016
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You won't believe what's actually happened in the world of testing! What goes on in the mind of a would-be test cheater? While cheating is a serious offense, some of test takers go to great (and sometimes comical) lengths to try gaining an unfair advantage to achieve a successful testing outcome. Join us as we look at some of the most memorable proctor/test taker cheating encounters. Our special guest, Jarret Dyer, of the College of DuPage Testing Center, has created a compilation of test proctor stories from testing centers around the United States and across the globe. Jarret will share his 'best of' stories, while Caveon's John Fremer will discuss the consequences of not following the right test security processes and procedures. You don't want to miss this fun, yet informative session! To listen to the recording that goes along with these slides, go to https://youtu.be/r-CCaDf7NEk
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Caveon Webinar Series - Test Cheaters Say the Darnedest Things! - 072016
- 1. Test Cheaters Say the Darnedest Things! Test Center Stories from Around the World July 20, 2016 Caveon Webinar Series
- 2. www.caveon.com2 Today’s Presenters Jarret Dyer, College of DuPage Specialized Testing ServicesJohn Fremer, Caveon President, Caveon Consulting Services
- 6. Part One www.caveon.com6 The World Wide Web Henna The Spy Pen
- 7. Opening Case – the WWW 7 www.caveon.com
- 10. Step 1 in Test Security Process: PREVENTION The WWW, Henna, Spy Pen • PREVENTION – Policies and procedures are established – Secure item development – Clear expectations and signed test taker agreements – Administrator/proctor training – Security Audit www.caveon.com10
- 12. Part Two www.caveon.com13 The Twins Accommodated Test Taker Covert Communication Stolen Test
- 17. Step 2 in Test Security Process: DETECTION The Twins, Accommodated, Covert Communication, Stolen Test • DETECTION AT ADMINISTRATION – Effective, prescriptive proctoring – Back up proctor on site – Tip line • DETECTION AFTER ADMINISTRATION – Web monitoring – Data Forensics – Investigations www.caveon.com18
- 19. Part Three www.caveon.com21 Don’t Tell the Teacher A Plethora of Cell Phones
- 20. Don’t Tell the Teacher 22 www.caveon.com
- 21. The Calculator – Cell Phone #1 23 www.caveon.com
- 22. Parental Assistance - Cell Phone #2 24 www.caveon.com
- 23. Second Phone – Cell Phone #3 25 www.caveon.com
- 24. Talking To a Teacher – Cell Phone # 4 26 www.caveon.com
- 25. Step 3 in Test Security Process: RESPONSE • RESPONSE – Collaborate on setting rules and adhering to them – Remain consistent – Do not give exceptions – Take action when misbehavior is confirmed www.caveon.com27
- 27. Part Four www.caveon.com30 Copy and Paste Multiple ID’s
- 28. Copy and Paste 31 www.caveon.com
- 30. Step 4 in Test Security Process: IMPROVE Copy and Paste, Multiple ID’s • IMPROVE o Strategies to keep this from happening again – Fully locked down computers – Photo that goes with score report – Consistency in procedures – Strong rules about handling of test taker results – Common and well vetted procedures – Central reviews www.caveon.com33
- 32. One offs • How “hot topics” affect proctors • Test takers will look for opportunities • How to respond www.caveon.com35
- 33. www.caveon.com36 Caveon Consulting Services • A security audit can help you in these situations from prevention through improvement. • An audit: – Evaluates processes and procedures from test development through administration – Identifies strong areas, and areas for improvement – Offers advice/methods to bulk up security – Provides a Security Incidence Response Plan (SIRP)
- 34. www.caveon.com37 Caveon Seal of Excellence • A recognition program for organizations that exemplify the best practices in test security. For more information, email info@caveon.com
- 36. Thank You! www.caveon.com39 Follow Caveon on twitter @caveon Check out our blog www.caveon.com/blog LinkedIn Group “Caveon Test Security” Jarret Dyer dyerja@cod.edu John Fremer John.Fremer@caveon.com http://dc.cod.edu/oer/1/
Editor's Notes
- Richelle
- Richelle
- We are all looking forward to hearing Jarret’s stories from the front lines of testing….and we will get to them shortly. But first, I wanted to share why we decided to do this webinar at all. The fact that we have these stories at all, actual situations that are happening all over the country and the world, is disconcerting – that test programs are losing items, entire test banks, money and in some cases their reputation is incomprehensible to those of us who are dedicated to ensuring test programs are protected from such incidents. As Jarret speaks today, I will periodically break in to share the programs affected, and your programs can be doing during the various phases of the test security process, as you see here. They are….(give brief details on each) Turn over to Jarret
- Jarret Turn over to John
- Jarret
- Jarret Test taker caught on the internet Proctor asked if they were allowed to use the internet Replied “No, but I don’t know the answer!”
- Jarret Student’s was seen with henna tattoos on her body Claimed the were inspirational quotes Staff had them translated and found them to be notes for the exam
- Jarret Group of students had attempted to use a pen with a micro camera to take pictures of a test on the computer The exam was adaptive, so the students were not given the same questions they had originally seen!
- John Have Policies and procedures in place for all stages of the testing process Ensure clear expectations and test taker agreements are in place prior to the exam Create a strong sense that such tactics will fail Not that you want to catch miscreants, you want them to behave Secure item development Conduct proctor training, include examples A security audit can identify “weak” areas in your administration processes, and help you create policies and procedures if you don’t have them in place.
- John
- Jarret
- Jarret Candidate was given special permission for extra bathroom breaks due to pregnancy Proctor found that there were twins dressed identically in the restroom and they were exchanging places every 15 minutes
- Jarret A student that receives testing accommodations and had a long history of cheating requested a testing extension After finishing the exam, the teacher asked that she walk the test back to his office Despite stringent security measures, the exam went missing for four days When finally returned, the student received 100% on the exam, which was not a typical score for the student
- Jarret A student was questioned during a test as they continuously looked at their hand and smiled Upon inspection, the student was found to have a camera in her ear that was recording the test and a smart ring on her hand that was receiving text messages!
- Jarret A faculty members exam ended up on a social media website It was believed a student used a cell phone to take a picture of the exam after testing!
- John Proctors feel educated, empowered Need rules for breaks Accompany test takers? Monitors in rest rooms? One person in room at a time? Have more than one proctor in the test center Utilize a tip line, for any test taker to report suspicious behavior Conduct investigations
- John
- Jarret
- Jarret Student was found with notes during an exam He responded “Please don’t tell my teacher. The last time I was caught cheating my teacher said that if it happened again, I would fail the class!”
- Jarret Claiming to have forgotten a calculator, a student begged the proctor to use her cell phone’s app instead Half way through the exam, the proctor noticed a different screen up and questioned the student She admitted to using her phone to search the internet
- Jarret A student was observed texting during a test The proctor confronted the student and reminder her that all electronics needed to be put away Meanwhile, another staff member observed the mother of the student in the lobby texting and acting strange. The staff were suspicious the mother was assisting the student
- Jarret A candidate locked up her belongings and her cell phone and was admitted to an exam Several minutes later, the proctor witnessed her removing a second phone from under her clothing The proctor approached her and she replaced the phone under her clothing. When asked to lock up her second phone, she denied having one!
- Jarret During an exam last year, a student was seen typing on a phone under their jacket When the proctor questioned the student, he stated he was texting an instructor because he had a technical question The proctor made a note of the incident and later found out that it wasn’t the instructor of the exam, but from a different class!
- John Remain consistent in your rules and responses Need to collaborate on setting rules and adhering to them Don’t grant exceptions to the extent possible – better to have retesting Follow up when misbehavior is confirmed – enact consequences
- Jarret
- Jarret A student was writing a college placement essay test on the computer After finishing, the proctor checked the internet history and found evidence the student copied and pasted the essay The student first denied the action, then once confronted with proof, stated “that’s what I was taught in school!”
- Jarret A candidate for a high school equivalency exam retested at one location multiple times and was known to the staff A year later, he returned with an ID from a different state and had a different name Last year, an agent for the certification program called and stated the candidate had passed, but wanted change their name again. This time they were presenting a passport and birth certificate from another country He stated he was moving back home and wanted to have the certificate in his real name!
- John How can you prevent this from happening? You can’t, so all you can do is improve for the next time.
- Jarret A week after testing, we had a student return to retake an exam The student claimed to be transgender and had returned in a wig. The student also asked to take an updated profile picture Later, a social worker called and shared concerns that the second tester was really the older brother in disguise The next day, the student returned and stated he was no longer living as a transgender person and wanted to retake his picture without the wig. At this point, the candidate was asked to speak with the testing company directly The kicker is that both brothers failed the test regardless!
- John and Jarret Focus on “difficult” social issues and the fact that test takers and others will look for ways to make proctors feel uncomfortable in order to gain unfair advantage.
- John
- John Briefly explain the CSE, that you need to complete an audit to be eligible, and it’s a great way to show test takers and other stakeholders that you are serious about etst security and exam result validity.
- All