No, after reviewing the document and answers provided, I understand the key aspects of the MCS certification process. Thank you for providing this information and taking the time to answer my questions.

1. MCS
Product Certification
Process

2. Kiwa Ltd Board
MCS Certification Director
(Kiwa Ltd Technical Director)
Mark Crowther
Certification
Decision Makers
Iain Summerfield
Technical
Assessment Team
Mark Lewitt
MCS Administration Team
Tracy Lawrence
MCS Audit Team
Kiwa Ltd pool of
technical experts
Kiwa Ltd Impartiality
Committee
Organogram for MCS Product Certification

3. Process Flow for MCS Product Certification

4. MCS Product Certification: Application stage
Enquiry received
and application
pack sent
Kiwa prepares
proposal and
issues to applicant
Applicant
completes form
and submits with
supporting
documents
Kiwa reviews
application
Is information
submitted
sufficient?
Applicant
accepts
proposal?
No?
Moreinformation
requested
To FPC
Audit
Stage

5. MCS Product Certification:
Kiwa client tracking
 Enquirers – expressed and interest
 Applicants – submitted signed application form
 Producer - a natural or legal person who either manufactures or
distributes equipment used in the Scheme
 Manufacturer – Manufacturer of one or more specific products
 License holders – have completed the certification
process and signed up to the terms and conditions of
the MCS sub-sub-license
 Status of all enquiries, applications and certifications
is tracked and recorded by the administration team
Kiwa Ltd, MCS
Administrator
Tracy Lawrence

6. MCS Product Certification: Application stage-
Enquiry processing
 Key questions for potential customers:
 Of which technology type are the products?
- It is essential to confirm that the products presented are within the
scope of the MCS standards
 What is their relationship to the OEM?
- Are they the manufacturer?
- Do they have control over the design and manufacture of the
product?
- Are they acting as an agent/reseller?
- Are they badging a product under their own brand?

7. Application Pack Sent to Enquirers – Kiwa
documents
1. Kiwa and MCS certification
2. Kiwa MCS application forms – incorporating application checklist and
declaration:
 General
 MCS 012
3. Kiwa Ts Cs and Scheme Rules - MCS Product Certification

8. Application Pack Sent to Enquirers – MCS
documents
1. MCS FPC standard – MCS 010
2. MCS Testing acceptance standard – MCS 011
3. MCS Product standard for the relevant technologies:
 MCS 004 Solar Collectors
 MCS 005 Photovoltaic Panels
 MCS 006 Small and Micro Wind Turbines
 MCS 007 Heat Pumps
 MCS 008 Biomass
 MCS 012 Pitched Roof Installation Kits (for solar systems)
 MCS 014 CHP – Heat Led
 MCS 015 CHP – Electricity Led
 MCS 017 Bespoke Building Integrated Photovoltaic Products

9. Next steps
 Completed and signed application form returned
 Ideally this will be accompanied by a complete set of required
documentation as defined in the checklist section of the form
 Proposal prepared including consideration of:
 Cost of FPC auditor deployment to factory location(s)
 Requirement for visit to producer site if they are not the
manufacturer
 The availability of suitably qualified FPC auditors
 Proposal issued to client
 Receipt of signed proposal form from client
 This together with the signature of the application form creates the
necessary contractual relationship between the client and Kiwa
Ltd.
 Receipt of payment from client
 Required before FPC audit visit arrangements are finalised and
any further work carried out on the certification

10.  Prior to execution of the FPC audit supporting documentation is reviewed
to ensure that all is in place and that no fundamental barriers to
certification exist
 All supporting information must be submitted in English
 The supporting documentation is as required by the relevant MCS product
standard and generally includes:
 Test Reports and certificates
 Details of intended use, application and classifications (if any)
required
 Manufacturing drawings and/or specifications including
tolerances, issue, and revision numbers
 The revision number of the product
 Raw material and component specifications
 Details of the quality plan applied during manufacture
 Installation, use and maintenance instructions
 Some standards include specific additional requirements
Pre-Audit Technical Review - UK
Kiwa Ltd, Senior
Technical Reviewer
Mark Lewitt

11. MCS Product Certification: FPC Audit stage
Positive
recommendation
Carry out FPC
audit
Re-visit required
Kiwa agrees dates
for FPC audit and
confirms with
auditor and
applicant
Applicant provides
evidence of
corrective actions
(within 45 days)
Further evidence
required
Summary Report
to applicant
NCRs and
Summary Report
to applicant
NCRs and
Summary Report
to applicant
Auditor
reviews
evidence: Is it
satisfactory?
Does
applicant
wish to
continue?
No?Moreevidencerequested
To Review and
Certification Stage
Yes? Return to
Application Stage
From
Application
Stage

12. Factory Production Control Audit
1. FPC audits carried out to test conformity with the requirements of MCS
010
2. The FPC system must be audited in full twice in three years
1. Initial audit – full audit
2. 1st annual audit – partial
3. 2nd annual audit – partial
4. 3rd annual audit - full
3. The FPC audit system requires completion of the relevant forms:
 Open/Close meeting procedure form
 Part 1 (or Part 1 Ann1 or Part 1 Ann2) – requirements of MCS 010
 Part 2 – requirements of MCS 011 and the relevant product standard. Incorporates the Initial
Technical Review report to assist auditors.
 Audit Summary Report – brief overview of the audit and findings including; Observations and Major
and Minor NCRs
 Declaration of auditor independence – for the fulfillment of a requirement of ISO 17065.
 For glass fronted biomass appliances only – a risk assessment with regard to the issues around
delayed ignition

13. Factory Production Control Audit
1. FPC audits may be performed only by auditors that have been
approved by Kiwa Ltd
2. They must have received the training deemed necessary by Kiwa Ltd
3. They must be:
 Professional and Approachable
 Observant and Perceptive
 Open Minded
 Diplomatic and Decisive
 Incorruptible - Bribery Act

14. UK Bribery Act
 The Bribery Act came into force on 1st July 2011 - UK and abroad
 Bribery is the giving or receiving of hospitality or gifts with the
intention of receiving commercial advantage, typically by the improper
award of business or business decisions
 The introduction of the Bribery Act means that to accept or give a bribe
is strictly prohibited, and the consequences of doing so could have a
significant impact on both the employee and the business

15. MCS Product Certification: Review and
Certification stage
Certification
decision
Kiwa issues
licence to
applicant
Technical Review
of whole
application
Applicant
signs and
returns licence
Kiwa issues
certificate and
logo
Kiwa notifies
Gemserv
From
FPC
Audit
Stage

16.  Checks that all paperwork completed correctly
 Application form
 Declaration forms
 Proposal form
 Checks all supporting documentation
 required explicitly by MCS standards
 in the opinion of Kiwa Ltd required to demonstrate compliance with the MCS requirements
 Checks FPC audit report and sign off with evidence of all NCRs
 Checks that the MCS requirements for acceptance of testing have been met
 Positive or Negative Recommendation to Certification Decision Maker
Final Technical Review - UK

17. Certification Decision
 Must be undertaken by a decision maker with no involvement in the
previous stages in the MCS certification process
 Generally based on recommendation from the final technical review
 But includes a check that the auditing a reviewing steps have been
fully and correctly completed
 Certification Decision form must be completed, signed and added
to the paper and electronic file for the application.
Kiwa Ltd, MCS
Decision Maker
Iain Summerfield

18. Listing -
based on a positive certification decision
Gemserv notified of any changes to
listing of products certified by Kiwa
on Friday of each week by
submission of an updated
spreadsheet
Gemserv make changes to listings
on the MCS website based on the
information submitted in the
spreadsheet.
Usually completed by the middle of
the following week.

19. Licensing
The MCS sub
sub license is
issued to the
Applicant for
signature.
A License Holder and is
permitted to use the MCS |
Kiwa joint logo for
‘approved products’ as
defined in the sub sub
license and as prescribed
by the brand guidelines
The Applicant
becomes a
License Holder.

20. Certificate and Logos issued
The Kiwa MCS
Product Certificate
and Kiwa | MCS
joint logo files are
issued to the
License Holder.
The process is
complete!

21. Ongoing MCS Product Certification
 Annual Surveillance
 Audit of FPC
 Confirmation of continued conformity with requirements of the current issue of relevant MCS
product standards
 Changes to Product
 Manufacturers must declare to the certification body all changes to products
 The certification body must assess whether these may affect the ability of a product to meet the
requirements of the relevant MCS product standard
 If the changes are assessed as material additional evidence demonstrating continued conformity
must be obtained and may include product testing
 Additional Products
 Follows normal application route
 Consideration will be given to reliance on existing FPC audit report – evidence that the FPC system
includes manufacturer of the additional product will be required
 Additional Factory
 Follows normal application route
 A full FPC audit will be required unless there is evidence that the system is identical to that covered
in an existing current report for another factory – in this case a reduced audit may suffice

22. Questions
1. Which of the following is the right order of the MCS certification
process?
 A) Applicant enquiry -> FPC audit -> Summary Report -> Technical Review ->
Licence Issued -> Certification Decision -> Certificate Issued
 B) Applicant enquiry -> Technical Review -> FPC Audit -> Summary Report ->
Certification Decision -> Licence Issued -> Certificate Issued
 C) Applicant enquiry -> FPC audit -> Summary Report -> Technical Review ->
Certification Decision -> Licence Issued -> Certificate Issued
 D) Applicant enquiry -> Summary report -> FPC audit -> Technical Review ->
Certification Decision -> Licence Issued -> Certificate Issued
2. Which of the following is correct? (More than one answer may be right)
 A) One auditor may do both the FPC Audit stage and Certification stage.
 B) The FPC system must be audited in full twice in three years.
 C) Kiwa and not the applicant notifies Gemserv of the new MCS certificate.
 D) When the FPC auditor requires a re-visit, the applicant has to submit a new
application form.

23. Answers
1. Which of the following is the right order of the MCS certification
process?
 A) Applicant enquiry -> FPC audit -> Summary Report -> Technical Review ->
Licence Issued -> Certification Decision -> Certificate Issued
 B) Applicant enquiry -> Technical Review -> FPC Audit -> Summary Report ->
Certification Decision -> Licence Issued -> Certificate Issued
 C) Applicant enquiry -> FPC audit -> Summary Report -> Technical Review ->
Certification Decision -> Licence Issued -> Certificate Issued
 D) Applicant enquiry -> Summary report -> FPC audit -> Technical Review ->
Certification Decision -> Licence Issued -> Certificate Issued
2. Which of the following is correct? (More than one answer may be right)
 A) One auditor may do both the FPC Audit stage and Certification stage.
 B) The FPC system must be audited in full twice in three years.
 C) Kiwa and not the applicant notifies Gemserv of the new MCS certificate.
 D) When the FPC auditor requires a re-visit, the applicant has to submit a new
application form.

24. Q & A
Do you have any questions on the MCS
process?