Performance appraisal of 5 companies done by shweta-bebartaShweta Bebarta
It is a PPT which describes briefly about Performance appraisal process of 5 companies. they are - TCS, GENERAL ELECTRIC, SAP, BIG BAZAAR and TITAN. These 5 companies, which process they have adopted for appraisal and why it is good for the company?
Performance appraisal of 5 companies done by shweta-bebartaShweta Bebarta
It is a PPT which describes briefly about Performance appraisal process of 5 companies. they are - TCS, GENERAL ELECTRIC, SAP, BIG BAZAAR and TITAN. These 5 companies, which process they have adopted for appraisal and why it is good for the company?
Employee engagement is a property of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests.
Categories in employee engagement
Engaged
Not engaged
Actively disengaged
Engaged-
•The employee works in passion
•Highly motivated and ready to go extra mile
•Focused and keen to take up challenges
•Problem-solving attitude
Not engaged-
•They usually step walking through the day
•Zero energy and passion in the given work
•Putting in hours instead of energy
•Actively undermine coworkers and sabotage projects
Actively disengaged-
•Always complaint about the given tasks
•Try to demoralize colleagues also
•Lack of enthusiasm
•Failure to take responsibility
Aon Hewitt’s Engagement Model-
Aon Hewitt’s employee engagement research represents a variety of companies, industries, and geographic regions throughout countries in Asia-Pacific, Europe, Latin America, and North America. Research has shown that there are 21 areas, shown in the following diagram, known as “Engagement Drivers,” that can potentially drive people’s engagement.The Model goes beyond measuring people’s satisfaction with each of these drivers. The model prioritizes the areas for improvement based on their potential impact on engagement and, therefore, business performance.
http://www.gallup.com/topic/employee_engagement.aspx
A project study report on the training undertaken at Aerial Telecom Solutions titled ' Employee Engagement at Aerial Telecom.' - QUESTIONNAIRE BASED STUDY
SIP report on Recruitment and SelectionAnant Vijay
Hello everyone, my self Anant Vijay and I am from Kota(RAJ), and i am a student of MBA 2nd year with specialization in HR, and i am sharing my SIP report on Recruitment and Selection of Datt Engineering and Fabrication, I hope you like it and it may use full to you, Thank You.
Employee engagement is a property of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests.
Categories in employee engagement
Engaged
Not engaged
Actively disengaged
Engaged-
•The employee works in passion
•Highly motivated and ready to go extra mile
•Focused and keen to take up challenges
•Problem-solving attitude
Not engaged-
•They usually step walking through the day
•Zero energy and passion in the given work
•Putting in hours instead of energy
•Actively undermine coworkers and sabotage projects
Actively disengaged-
•Always complaint about the given tasks
•Try to demoralize colleagues also
•Lack of enthusiasm
•Failure to take responsibility
Aon Hewitt’s Engagement Model-
Aon Hewitt’s employee engagement research represents a variety of companies, industries, and geographic regions throughout countries in Asia-Pacific, Europe, Latin America, and North America. Research has shown that there are 21 areas, shown in the following diagram, known as “Engagement Drivers,” that can potentially drive people’s engagement.The Model goes beyond measuring people’s satisfaction with each of these drivers. The model prioritizes the areas for improvement based on their potential impact on engagement and, therefore, business performance.
http://www.gallup.com/topic/employee_engagement.aspx
A project study report on the training undertaken at Aerial Telecom Solutions titled ' Employee Engagement at Aerial Telecom.' - QUESTIONNAIRE BASED STUDY
SIP report on Recruitment and SelectionAnant Vijay
Hello everyone, my self Anant Vijay and I am from Kota(RAJ), and i am a student of MBA 2nd year with specialization in HR, and i am sharing my SIP report on Recruitment and Selection of Datt Engineering and Fabrication, I hope you like it and it may use full to you, Thank You.
Answer the questions at the end of the reading.APA formatC.docxemelyvalg9
Answer the questions at the end of the reading.
APA format
Cite Sources
Donna Burke was a systems engineer at Southwest Engineering Services for five years when she was invited to participate in a project to develop a new type of software for the company. The project director was Ron Morrison, who had a reputation as a software whiz and rising star in the company. Donna was not sure why she was invited to work on this project, but she was very excited about it. She understood that the work would be important, and she knew that a successful project would also provide a big boost for her career in the company.
Ron called a meeting the first day for the 12 people invited to be part of the project team. After introducing himself, Ron gave a short welcoming speech to the group. “All of you are here today because you have special skills that are essential for the success of this project. Each of you was recommended by your boss, and only the most qualified people in the company were invited to participate. As you know, the volume of business handled by Southwest Engineering has been growing steadily. The company needs a better type of decision support system for managing engineering projects in a way that will guarantee quality while keeping costs low. Southwest Engineering faces an increasingly competitive market, and this decision support system is essential for the company to remain profitable. Our objective is to develop a new and innovative system that is better than anything else currently available. It is an extremely challenging assignment, but I believe we can pull it off if we have total commitment by every member of the team. If you are going to be part of this team, the project must take priority over everything else in your life for the next nine months. We will be working long days and even many weekends. If anyone has reservations about making a total commitment, there is still time to withdraw from the team. Please let me know your decision by 9:00 a.m. tomorrow.” The next day, Donna and 10 other employees joined the team. The one person who declined to join had family health problems that would prevent him from working extra hours on the project.
As the team plunged into the project, the work was even more intense than Donna had expected. On weekdays it was common to order in food and work late into the evening. Working Saturday mornings was taken for granted, and the team would often go to lunch together after finishing work on Saturdays. Ron had an attitude of enthusiasm and optimism that was contagious, and before long even the most cynical and unemotional member of the team was caught up in the excitement. Despite the long hours, the work was exhilarating because everyone knew that they were part of something that would change the way things are done in the company.
Ron provided a clear picture of the specifications necessary for the new system, and this picture was important for guiding the work of team members and .
12 Quick Tips to crack an Interview-( With examples).pptxmanishsingh945620
There’s no doubt that interviews are nerve-wracking and stressful. But the more skills you gain for an interview, the more confident you will be so here are some tips to crack an Interview with examples.
If your organization's mission is to climb a tree, which would rather do? Hire a Squirrel or Train a Horse?
Most of the organization fail to understand the difference between inherent skills or attitude and the professional competencies. Competencies without attitude is not only useless but it impact profitability significantly.
What i learned from interviewing 50+ engineering managersVidal Graupera
Whether you’re taking your first steps in Engineering Management or looking to up your game with valuable knowledge, in this talk you will learn a rich collection of tips and tricks from real-life engineering leaders. Not everyone has good mentors. In the past 9 months, I have interviewed over 50 engineering managers and leaders for https://www.managersclub.com. I've asked them a lot of the same questions so we can cover different answers and learn various approaches. https://www.siliconvalley-codecamp.com/session/2018/what-i-learned-from-interviewing-50-engineering-managers
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new and innovative way to understand the people who use the product. Our key message is that personas lack real value for organizations that already understand the importance of empathizing with users. Building user-centered products requires easily accessible and well organized user insights. We will discuss defining users through a process of stakeholder consultation and content review, and structuring data around Jobs to Be Done and product interactions. We will also discuss the dissemination of user roles in our organization using relational databases, interactive dashboards and online wikis. Spoiler alert, our stakeholders loved user roles!
Sunam Pal,Kiran Varghese Jacob, (2011), " A case Study on E-procurement System of Honeywell & Vedanta",Journal of Contemporary Research in Management",PSG Institute of Management, Coimbatore, India,Oct-Dec 2011, Vol 6,No:4, Pg.77-92
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...
Case study on communications
1. NewGate India Effective Communication should be developed through trust
NewGate India
Hyderabad, Andhra Pradesh- 500038
Website: www.newgate.in
Email: contact@newgate.in
Slideshare URL : http://www.slideshare.net/newgateindia
A Case study on
Effective Communication should be developed
through Trust
NEWGATE INDIA, HYDERABAD Page 1
2. NewGate India Effective Communication should be developed through trust
Effective Communication should be
developed through Trust
Transparency, credibility and sticking to the commitments are very important while
communicating. Effective communication is driven through loyalty and trust of the
people.
Good communication is as stimulating as black coffee and just as hard to sleep after.
Anne Morrow Lindbergh, 'Gift From the Sea'
Think like a wise man but communicate in the language of the people.
William Butler Yeats (1865 - 1939)
Let us make a special effort to stop communicating with each other, so we can have
some conversation.
Judith Martin, (Miss Manners)
Source: http://www.quotationspage.com/subjects/communication/
Case Overview
Mr. Shantanu Bannerjee was having his cup of coffee near the balcony of cafeteria after he had
completed his task for the day. It was dusk all around. He was sitting alone & thinking upon few
important issues. He couldn’t digest few things about the day & was regretting that why he didn’t
act upon it before. He was also disturbed that why did he trust his manager & also why was he not
made aware of it before hand. Any how Shantanu had no other choice as he knew that it was too
late & only what he could think ahead was for a better future & learn a good lesson out of what
had happened.
Mr.Shantanu recently passed his B.Tech from Punjab Engineering College in computer
science. Just as a part of his internship training he joined this company. Although he was
technically sound, on his part he could make the best of what he could do for the company. He
was selected for the position of project trainee in a domain meant for hardware testing.
During the entire tenure of 6 months of his internship technically he learned a lot. Initially he
was being appointed to simulate the circuit diagrams & review the wires, cables in case of any
NEWGATE INDIA, HYDERABAD Page 2
3. NewGate India Effective Communication should be developed through trust
disorder. He was very good at performing tasks. Though he was a fresher he could mend
circuits and verify it better than any other person in his team. Soon within span of 2 months he
was given the in charge of the project that dealt with procurement & reviewing the electronic
items. Being a fresher it was like a prestigious reward for him to be given a responsible task
that was just new to his field of work. It gave him much courage & also motivated him to
perform his tasks in a more productive way.
As per one of his team member Satyajit Khurana, “Shantanu was very talented & technically
expert. Once you provide him with the objective, he does that task before the stipulated time
with perfection. There is no need of any mentor or supervisor to guide him all the time. He
knew his work, deadlines & how to make things done”
While he was undergoing his new project he could found some flaws in the inventory
management system for procurement. He worked for about a fortnight and could come up with
a solution to optimize the inventory management system using software’s which reduced the
whole procurement project life cycle time by 23%. It was a huge achievement and an abnormal
gain that no one can ever estimate.
Soon his model of inventory system was being adopted by other teams & implemented. His
manager rewarded him for his extreme innovation at his work.
Shantanu got more priority over other trainees. He also got opportunity to interact with
clients overseas. Shantanu’s instant innovation made him to be a lime light in his team.
However he could notice that some of his senior team members were not happy with his
manager’s decision. He could realize that his dynamism & progress were taken as a threat to
the position & prestige of other team members because he was just a fresher & was doing well
compared to those experienced.
One month was left for Shantanu to complete his training. Shantanu knew that apart from his
good performance there was no vacancy for him in his domain as most of the old employees
were on bench during recession.
However on 5th July he got a call from Miss Sheela, Project manager of CII team from other
domain. It also dealt with hardware testing which was very close to Shantanu’s work profile.
She gave an offer to him saying that they have an urgent vacancy in their team & they would
like to hire him, if he is right for the job based on two rounds of technical interview.
Shantanu before agreeing for the proposal decided to speak to his current manager so that
there are no disputes. So he asked for some time from Miss Sheela to convey his opinion.
His current manager Mr. Ravi Sharma called Shantanu to his cabin. He said that he would
ask his manager Mr. Shyam Kumar about it & let him know soon as he hopes that there is
some project about to come to his team in next 2 months and they need to hire someone. Based
on past 5 months performance of Shantanu, he & his manager were very satisfied & would like
him to work as a permanent employee for the new project.
NEWGATE INDIA, HYDERABAD Page 3
4. NewGate India Effective Communication should be developed through trust
Within two days Shantanu was informed to extend his internship by three months so that he
would be absorbed as a permanent employee based on a formal interview. However it was
clearly indicated to him that the interview was just a formality. Ravi & his manager Shyam
were ready to hire him at any cost. He also mentioned “no need to worry. You can decline your
proposal from Sheela & also from other teams if coming to you. Interview is just a formality.
You are in. Now don’t think about your interviews much & concentrate on your projects. We
have lot of expectation from you.”
The news was spread all over the team that soon Shantanu will be a part of their team. But
few members in his team were having objections but there were no other alternatives as it was
manager’s decision.
Shantanu called Sheela & said “Hi! Sheela, thanks for your offer. But today my manager
informed me that there is a vacancy for me in my team itself. So sorry for keeping you on
hold”
Sheela replied “No problem at all. Congratulations”
Shantanu was eagerly waiting for the days to pass & finally the day came when he was about
to attend the formal interview. He was assured quite a number of times before that “the
interview was formal & his performance was no way going to affect his selection. He was
already being selected by both of his immediate managers. Interview was just a step to follow
the employee recruitment guidelines of the company.Shantanu was also asked not to
concentrate much on interview & rather pay attention on his routine work.
Finally Shantanu had his interview on 30th July, 2009 at 5:00 Pm. Interview was carried by his
team members some of whom were not always in favor of him. Shantanu was surprised to find
that none of his managers were in the interview panel as they promised that at least one of
them would be there.
Shantanu had a tough time in the interview. He was asked with the questions that were out of
context & those that were not related to him & his work. Neither he had worked in that nor
did his profile for which he was being selected match to the questions asked.
Bust since Shantanu was technically sound & also had been resolving partly the technical
disputes of other teams, he had ideas about the out of box questions and could manage to
perform satisfactory in his interview.
Still 8 days were left. Shantanu didn’t ask about his feedback as he was assured that it’s not
going to impact anyway. Mr. Ravi gave him a call. Shantanu went to his cabin.
Shantanu was told that “he will not be hired because he couldn’t perform well in the
interview”.Shantanu argued that “Why Ravi, I performed well till date. I am having a very
good track record for last 5 months & feedbacks were very good as given by you only. I kept
to all my deadlines. You people awarded me. Because of you only I denied sheela’s offer.
You only assured me that the interview was just a formality & I need to concentrate on my
work.”
NEWGATE INDIA, HYDERABAD Page 4
5. NewGate India Effective Communication should be developed through trust
Ravi replied back “Our Company’s policy says that while recruitment it is the interviewer
who decides the final selection. The panel of your interviewer is not ready to hire you. They
have an opinion that the task to which you were going to be assigned is different from your
current profile & does not meet their expectation. So you can apply for your resignation latest
by next 5 days so that it gets updated to the database before your tenure of training ends by
default”
Shantanu was helpless. He also knew that as per company’s policy “Interns are hired
temporarily for projects & thus have no assurance about confirmation of their job after
completion of the project even if they had performed well. He also didn’t have any
documentary proof as everything was intended to him orally. There was no written evidence
or mail that could suggest that he was being assured that he will be hired.
He could have talked to HR’s, But in his company he knew that HR will only say that if the
line managers are not ready then no one can do anything as the entire decision is based on
managers.
He called Sheela in case vacancy was still there. She replied that the vacancies were filled
and there were no other vacancies in her team and in the entire domain for coming 6 months.
Finally he had no other alternative, sat in front of his system. He applied for resignation,
filled the form, clicked on the final button & his resignation got accepted.
Then he went for a cup of coffee to the cafeteria.He could realize that he made some
mistakes and could have rectified it earlier by being alert rather than taking the situation very
casual.
Teaching Notes
Prior action to overcome the situation
Shantanu’s intuition should have predicted beforehand that something is wrong with the
point of not giving a feedback immediately after his interview was over that he wasn’t selected.
He was conveyed the same just 8 days before his internship last date. Shantanu was not clarified
properly about the reason for not hiring him and thus Shantanu had no faith in what managers
were saying. His manager’s statement was ambiguous and didn’t match to his action. Shantanu’s
next project manager was out of the scene.
Shantanu could have overcome the situation by being alert for his interview without taking it
casually and preparing well for it.He should have not only questioned his manager Ravi but also
to his further higher manager Mr.Shyam about his doubts & to justify the reason to not hire
him.He should have given a trial, to freely convey the same to his domain HR.He should have
intelligently managed to use the written documents like mail about the assurance given by the
NEWGATE INDIA, HYDERABAD Page 5
6. NewGate India Effective Communication should be developed through trust
manager , so that he could have at least conveyed to HR about his circumstances. He should have
talked to HR regarding other vacancies in other teams or domains.
Major Communication Barrier
The major communication barriers were the lack of transparency in communication, non-
fulfilment of commitment by the manager which indeed lead to lack of trust, improper
Organizational structure because he couldn’t convey his problems to his domain HRs.
He had a prior perception as he believed that the HR’s cannot solve his problem in any way.
Lack of autonomy & privileges given to bottom employees to discuss & resolve their personal
issues with higher officials were lacking. Shantanu’s expectation was not high. The strength of
an ethical company lies in its commitment. So when an organization assures him that he is being
selected, it is quite genuine for anyone to think & stick to what organization has committed. Also
Shantanu’s expectation was quite genuine from his team as he was being awarded for his work &
could meet all deadlines within time. He could also fix many technical issues in his entire tenure
of work.
Mistakes committed by the management
Shantanu’s project manager did the mistake by giving assurance. He should have kept control
on his emotions & could have patiently watched the outcome till the interview was over. He
shouldn’t have assured him, rather should have told him to prepare well without giving any
guarantee beforehand. He should have justified Shantanu at the end, stating him the actual
reasons for not hiring & should have clarified all his doubts.
He should have conveyed the message with the motive to convince him, till he found that
Shantanu was with his statement & was in a position to agree to what he was saying. Shantanu
should have been given with adequate time to make necessary arrangement in the meantime & to
make up himself for the cause.
Conflicting statements
His earlier statement was “No need to worry. You can decline your proposal from Sheela & also
from other teams if coming to you. Interview is just a formality. You are in. Now don’t think
about your interviews much & concentrate on your projects. We have lot of expectation from
you.”
But his later Statement statement was “Our Company’s policy says that while recruitment it is
the interviewer who decides the final selection. The panel of your interviewers is not ready to
hire you. They have an opinion that the task to which you were going to be assigned is different
from your current profile & does not meet their expectation. So you can apply for your
resignation latest by next 5 days so that it gets updated to the database before your tenure of
training ends by default”
NEWGATE INDIA, HYDERABAD Page 6
7. NewGate India Effective Communication should be developed through trust
Role of HR & their policy
There should be an open door policy where employee can approach them with any sort of
problem they have. There should be a well expertise team to carry out employee counselling &
manage stress.
HR department should train those Managers without a Management Degree about
communication barriers. How to tackle them. How to frame sentences so that they don’t deviate
from their statements. Also they should be made learnt about the importance of maintaining
transparency, accountability, credibility & autonomy within employees. They should know how
to build trust & be loyal to its subordinates.
There should be a feedback form to be filled by every employee while leaving their
organization. From survey in various Indian software company it is being concluded that
majority of the employees don’t leave their company but leave their managers”
All employees who are undergoing resignation process should be examined well. They should
track their details & come up with report to analyze different types of circumstances to encounter
such problems before hand & optimize them.
Conclusion
To maintain effective communication, maintaining transparency within the company and
sticking to its commitment plays a very important role. The doubts among the bottom line
employees should be clarified and HR should take care to resolve such issues. Enough of
clarification should be given so that the person is convinced with manager’s decision and should
have faith in the organization. Organizational structure should be designed in such a way that it
is easy for employees to sort out their problems with HR and is genuinely clarified with the
cause behind such decisions.
Q Questions based on above case study:
1) What were the major communication problems faced in this case? Were
Shantanu’s expectations his team were very high or it was quite
genuine.
2) Do you think there was lack of transparency?
3) What would Shantanu have done to overcome the situation?
4) In what better way Ravi could have handled the situation?
5) What were the conflicting statements said by Ravi in this case? How
could he have sorted it?
6) How HR within an organization can play an important role in tracking
miscommunication and resolve such issues
NEWGATE INDIA, HYDERABAD Page 7
8. NewGate India Effective Communication should be developed through trust
Exhibit-1
FACTORS: EXPRESSER DRIVER RELATER ANALYTICAL
They seek a lot of
They like their They like positive data, ask many
How to own way; decisive attention, to be questions, and
They get excited.
Recognize: & strong helpful & to be behave
viewpoints. regarded warmly. methodically &
systematically.
What (the results Why? (The How? (The
Who? (the personal
Tends to Ask: oriented personal non-goal technical analytical
dominant question)
question.) question.) question.)
Rejection, treated
Boring Someone wasting
impersonally, Making an error,
What They explanations/wasting their time trying
uncaring & being unprepared,
Dislike: time with too many to decide for
unfeeling spontaneity.
facts. them.
attitudes.
Reacts to Taking charge Becoming silent,
"Selling" their ideas Seeking more data
Pressure and taking more withdraws,
or argumentative. & information.
Tension By: control. introspective.
Get excited with Provide lots of
Best way to Deal Let them be in Be supportive;
them. Show data &
With: charge. show you care.
emotion. information.
Activity &
Likes To Be Applause, feedback, Results, Goal- Friends, close
busyness that
Measured By: recognition. oriented. relationships.
leads to results.
Get into a Make decisions at
Relax, feel, care,
Must Be Allowed Get ahead quickly. competitive own pace, not
and know you
To: Likes challenges. situation. Likes to cornered or
care.
win. pressured.
A position that A structure of
Recognition & some Interpersonal and
Will Improve requires goals & methods
structure with which communication
With: cooperation with for achieving each
to reach the goal. skills.
others. goal.
Face. They hate to
Effort they rely Time. They like to Relationships. make an error, be
Likes to Save: heavily on hunches, be efficient, get Friendship means wrong or get
intuition, feelings. things done now. a lot to them. caught without
enough info.
Allow them Care & provide
Inspire them to Structure a
For Best freedom to do detail, specific
bigger & better framework or
Results: things their own plans&activities to
accomplishments. "track" to follow.
way. be accomplished.
Source: http://www.drbackman.com/print-communication-styles.htm
NEWGATE INDIA, HYDERABAD Page 8
9. NewGate India Effective Communication should be developed through trust
Exhibit-2
Passive Assertive Aggressive
Communication Communication
Communication
style in which you style in which you
style in which you
put the rights of stand up for your
stand up for your
Definition others before your rights while
rights but you
own, minimizing maintaining
violate the rights
your own self respect for the
of others
worth rights of others
my feelings are not we are both your feelings are
important important not important
Implications to
Others I don't matter we both matter you don't matter
I think we are
I think I'm inferior I think I'm superior
equal
apologetic I statements you statements
Verbal Styles overly soft or
firm voice loud voice
tentative voice
looking down or staring, narrow
looking direct
away eyes
Non-Verbal Styles relaxed posture,
stooped posture, tense, clenched
smooth and
excessive head fists, rigid posture,
relaxed
nodding pointing fingers
movements
lowered self
higher self esteem guilt
esteem
anger at self self respect anger from others
Potential false feelings of respect from lowered self
Consequences inferiority others esteem
disrespect from disrespect from
respect of others
others others
pitied by others feared by others
Source :http://www.cedanet.com/meta/communication_styles.htm
NEWGATE INDIA, HYDERABAD Page 9
10. NewGate India Effective Communication should be developed through trust
References
http://www.quotationspage.com/subjects/communication/ [ Page-2]
http://www.drbackman.com/print-communication-styles.htm [ Page-9]
http://www.cedanet.com/meta/communication_styles.htm [ Page-10]
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11. NewGate India Effective Communication should be developed through trust
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12. NewGate India Effective Communication should be developed through trust
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