Canada Post is undergoing a major transformation program to modernize its operations. They selected d/ap to provide postal expertise throughout the program. D/ap works with Canada Post to develop future operating models, provide analytical support and implement best practices around plant design, mail sequencing, streamlined handling, and more. The goal is to create efficient, standardized plants that provide improved customer value while being safer for employees.

1. Canada Post Transformation
AT A GLANCE:
SITUATION
D/AP IS A KEY MEMBER OF CANADA
Canada Post Corporation (CPC) is in the process of a major operations
POST’ MODERNIZATION PROGRAM.
transformation and modernization initiative. CPC selected decision/analysis
SINCE 2008, WE HAVE PROVIDED
partners (d/ap) to provide postal expertise throughout its modernization
ASSISTANCE WITH PLANT DESIGN,
program.
SORTATION AND SEQUENCING
STRATEGY, MATERIAL HANDLING APPROACH
ANALYSIS AND EVALUATION, DELIVERY d/ap’s Postal team works side by side with the CPC transformation team to
AND CHANGE MANAGEMENT. develop future state operating models, and provide analytical support and
expert knowledge, from customer induction, to plant design, to delivery. Our
approach relies on the implementation of best operations practices and
technological solutions, including:
• mail sequencing to delivery points
• address management
• streamlined and integrated handling of large mailers
• plant redesign
• performance measurement
• simplified mail preparation and induction processes
• end-to-end visibility through CPC processes
• cost reductions to the overall value chain
RESULTS
The anticipated outcome of the Canada Post transformation program is
efficient, modernized plants with standardized processes that utilize state-
of-the-art equipment, provide improved value to customers, and a working
environment that is safe and ergonomically friendly for employees.