Kayla Klein has experience in customer service, management, counseling, and teaching. She has a Bachelor's Degree in Community Psychology from St. Cloud State University and is pursuing a Master's Degree in Rehabilitation Counselor Education from the same institution. Her professional experiences include positions as a career counselor intern, graduate assistant, teacher's assistant, program intern at Big Brothers Big Sisters, and assistant manager at a restaurant where she oversaw staff and ensured customer satisfaction.
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Kayla Klein
1. Kayla Klein
102 15th Ave N Saint Cloud, MN 56303 (320)266-8658 klka0807@stcloudstate.edu
Skills Summary
Three years’ experience training staff, overseeing and managing a restaurant
Exceptional customer service skills and ability to connect with customers to ensure satisfaction
Strong sense of autonomy and team work; ability to solve problems in high stress situations
Knowledge of working with Aloha POS, Microsoft Office, Outlook and LinkedIn
Education
St. Cloud State University– St. Cloud, MN Expected: May 2017
Master’s Degree in Rehabilitation Counselor Education
St. Cloud State University – St. Cloud, MN May 2015
Bachelor’s Degree in Community Psychology
Professional Experience
Career Counselor Intern- Resource Inc. May 2016-August 2016
Assist with managing caseload of MFIP participants
Maintain participants files and processed paperwork in a timely fashion
Assist with completing participant intake process, Employability Measure, and Employment Plans
Assist with Job club including mock interviews and Dress for Success events
Attend and assist during Family Network Night event
Participate in retention services by attending with meetings and administering support services
Graduate Assistant –St. Cloud State University May 2016-August 2016
Provide service and support to students and staff in Counseling and Community Psychology office
Maintain program e-mail regarding student registration and program interviews
Complied end of semester results for student/teacher evaluations
Organized event planning by creating participant list, setting up lunch vendor, and Event sign-in
Took part in the interview process for candidates of the Rehabilitation Counselor Education Program
Teacher’s Assistant – St. Cloud State University August 2015 – May 2016
Experience teaching a chapter to a class of 60 participants (CEEP 262-Human Growth & Dev.)
Grade poster presentations
Supervised students in groups of 6-8 (CPSY 325 – Helping Skills)
Program Intern – Big Brothers Big Sister January 2015- May 2015
Assisted with interviews and assessments for families and volunteers
Observed and assisted school based coordinators with enrollment process and monthly contact
Served families and volunteers of different cultural and socio-economic backgrounds
Assistant Manager – Drakes Fine Food & Spirits April 2014 – March 2016
Shift lead, managing servers, and till
Screened applications, set up and performed interviews, and completed hiring process
Performed new hire training, coaching, and retention tasks
Resolved customer complaints to ensure satisfaction
Created and distributed outreach letters to customers