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ImERSE: Improving experience through regular shadowing events
The document discusses the implementation of patient and family-centered care (PFCC) at Alder Hey Children's NHS Foundation Trust through structured shadowing events to enhance medical education and improve healthcare quality. It emphasizes the collection of qualitative data from medical students shadowing patients and families, aiming to shape compassionate healthcare providers. The initiative is supported by the University of Liverpool and seeks to foster continuous service evaluation and improvement in pediatric care.
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ImERSE: Improving experience through regular shadowing events
- 1. Inspired by children ImERSE ImprovingExperience through Regular Shadowing Events W Calvert1,2 , C Platt2 , J Minford1 1 Department of Paediatric Surgery, Alder Hey Children’s NHS Foundation Trust 2 Transformation Team, Alder Hey Children’s NHS Foundation Trust
- 2. Inspired by children Itis only with the heart that one can see rightly; what is essential is invisible to the eye.” Antoine de Saint-Exupéry, The Little Prince
- 3. Inspired by children Whatwe are developing at Alder Hey Implementing Patient and Family Centred Care methodology into Quality Improvement1 Engaging medical students in quality improvement2 Providing a unique Medical Education Experience and encouraging the development of PFCC into Tomorrow’s Doctors 3
- 4. Inspired by children Wherethere’s a Will…….. 2012: Alder Hey & The King’s Fund – PFCCC Acute Abdominal Pain Pathway & Surgical Decision Unit Surgical Department Meeting; October 2013 • Medical Students already shadowed a family through surgical day case admission. • But we were not capturing their observations • Could we use this opportunity to collect large amounts of qualitative data for quality improvement
- 5. Inspired by children Howdoes it work? Structured patient shadowing collecting direct observations of hundreds of patient and family experiences per year… 1 ….using this in a system of continuous service evaluation and improvement… 2 ….shaping compassionate healthcare providers now and for the future.3
- 6. Inspired by children Howare we doing this? • Structured Patient Shadowing Events ImERSE 3rd Year Daycase Outpatients Accident and Emergency 4th Year 5th Year Ward Based (Junior Dr)
- 7. Inspired by children MedicalEducation… Social Sciences Patient Safety Quality Improvement Interprofessional Education Preparation for Practice Patient and family Centred Care• University of Liverpool School Of Medicine Vertically integrated spiral curriculum Horizontal themes – Biomedical Sciences • Support and approval by Dean
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- 9. Inspired by children QualityImprovement Matrix (AHQAS) Positive Inconsistency Individual / Team Excellence Awards and Recognition NO RISK Positive Consistency Staff Morale Positive affirmation and Perception Publicity NO RISK Negative Inconsistency Rapid Response Immediate Reaction Organisational Level Clinical Level Preventative Strategies Model HIGH RISK Negative Consistency Continuous Improvement Model LOW RISK +VE -VE CONSISTENCYLOW HIGH EXPERIENCE
- 10. Inspired by children Wheredo we see it going? Trust’s Operational Manifests Quality Improvement Education PFCC Methodology and Practices All CBU’s Shadowing Storytelling Surveys ImERSE Daycase AED Outpatients
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- 13. Inspired by children Whypursue PFCC/PCC? It’s what the public and patients want1 An empathic doctors improves patient outcomes2 It will improve everything …….3
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Editor's Notes
- #2 Good afternoon. My name is Will Calvert, this is Jo Minford and Carol Platt. We represent part of the Patient and Family Centred Care team at Alder Hey Children's Hospital. Background – Surgical Registrar (Clinical Research Fellow for PFCC), Consultant Paediatric Surgeon and Service Improvement Lead
- #13 This is going to be a video of the student