The document discusses positive experiences and outcomes in the NHS, including: - Over 4,000 new health visitors hired and a population health framework developed for community staff. - The Friends and Family Test has improved patient experience and given staff evidence to advocate for changes. - Ten million pieces of feedback have been collected through the Friends and Family Test. - Leadership programs have supported almost 11,000 nurses and midwives and received positive feedback from participants.

1. Celebrating Success

2. “I used to bite my tongue and hold my breath
Scared to rock the boat and make a mess
So I sat quietly, agreed politely”

5. I see it all, I see it now

7. Molly Case, nurse and poet
“So, listen to us,
goddamn roar!”
hear us,

8. *Over 4,000 new health visitors
Population Health
Framework for community staff

9. Population Health
Developing community and primary care nurses

10. Friends and Family Test
Positive Patient Experience
Staff thoughts on the Friends and Family Test:
“The boost it gives to staff morale, reinforces good
behaviours and action and shows where improvement can be
made. Nurses now have evidence for change that they have
been advocating for”
“Staff describe being dragged kicking and screaming to FFT
and thought it was gimmicky in nature but it had the
effect of raising the profile of patient experience in
their trusts more than any other single intervention.”

11. Friends and Family Test
Positive Patient Experience
Friends and Family Test fully rolled out across the NHS
• Biggest ever collection of patient opinion in any health service anywhere in the
world.
• Gives staff the ability to react promptly and make swift and lasting
improvements to care provided.
August 2015 - ten millionth piece of feedback achieved

12. Public Feedback
Positive Patient Experience
• Three quarters (73%) agree they are
treated with compassion when they
use NHS services
• Around half (51%) of the
public think that people are
treated with compassion
when they use social care
services
Results of winter 2014 wave of the IPSOS Mori General Public Tracker

13. Roll out of Always Events : The National Picture
Positive Patient Experience
Patient A: "having been on the Stroke Unit for three
days, I found that I had all the information I needed
and my discharge experience was very positive.”
Ward Manager: "The project has provided an
opportunity for staff to monitor the effectiveness of
ensuring patients have a safe discharge."

14. Positive Patient Experience
Safe, Compassionate Care

15. Positive Patient Experience
Safe, Compassionate Care

16. Delivering Care, Measuring Impact
Open and Honest Care
Currently 38 organisations regularly publish Open and Honest Care reports in the North:

17. Developing Leaders
BME career acceleration programme for nurse and midwife leaders
implemented

18. Developing Leaders
Almost 11,000 nurses and midwives have completed or are currently following
leadership programmes from the NHS Leadership Academy.
“A different style of
learning for nurses
and one that has
been a very valuable
experience.”
“I feel supported by all the
people I have met on this
course. Feel empowered.
Feel proud to be part of the
nursing profession.”
“Changes begin
tomorrow!”
“I am happy with the
entire session. I want
all nurses to undergo
the programme.”

19. Developing Leaders
“Recognise and explore differences between groups when
interpreting results and engage staff to consider underlying
factors that may lead to variables between parts of the
organisation.”
“Use professional networks and
emphasise the robust credentials of
the group that developed the
project.”
“We launched the survey through
the CEO’s blog on our intranet,
explaining the reason to use
the tool and encouraging colleagues
to take part.”

20. Developing Patients as Leaders
Melissa Mostyn,
Deaf domestic
violence survivor
and mother of a
disabled child
Julie Warren-Sykes, mother of a murdered
child and CSE campaigner
Kate Granger,
Hello my name
is…campaigner,
cancer patient
& doctor
Ashley Brooks
National Patient
Champion and
motivational
speaker

21. Right Staff, Right Skills, Right Place

22. Positive Staff Experiences
Care Makers: Leaders of today and tomorrow
“The Care Maker programme has
given me the ideas and support
to enable me to provide better
care and challenge poor care”
“I feel part of something special and
innovative. To be at the forefront of
updates and current practice changes, I
feel privileged to be part of the Care
Maker family”
“It reinforces my integrity and my passion and the reason I get out
of bed every morning because I’m really proud to be a nurse”

23. Positive Staff Experiences
"This resource will be a valuable aid for staff and managers
where there are concerns that affect patient safety. Staff
raising concerns should be supported at all times." Digital
Expert NHS England
"The self-assessment tool is a really good barometer for
employers to check how they are progressing with their
whistleblowing arrangements.” HR Advisor, Calderdale &
Huddersfield Foundation Trust
Draw the Line

24. Impact of the 6Cs
“Our Stafford integrated care team put the 6Cs at the
heart of everything they do and won our 6Cs Live
Challenge Award”
“Having the courage to
communicate with care
and compassion, showing
competence and
commitment, is key in our
opinion”
“Nurses and midwives have
shown incredible leadership
for compassion and should
be proud they have led the
values of the 6Cs”