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NHS Quality conference - Lesley GoodburnAlexis May
“Insight and involvement – creating the difference that makes a difference”
How to collate, aggregate and triangulate patient experience, clinical effectiveness and safety data across GP practices, NHS England, CCGs and providers to create themes and trends and make improvements to services based on patient and clinical feedback.
Jason Helgerson's keynote deck at World Health Congress EuropeSarah Crick
The Case for the CARE Model
Innovative health and social care systems
Jason Helgerson's keynote deck from the World Health Congress Europe in Manchester February 2019
Presentation by Auditor General - Caroline Spencer, An audit of access to State-managed adult mental health services.
Presented at the Western Australian Mental Health Conference 2019.
Commissioning from non-traditional providersAge UK
Slides from Dr Sue Roberts, Northumbria Foundation Trust and Linsley Charlton, HealthWORKS Newcastle presentation from the long terms conditions conference.
NHS Quality conference - Lesley GoodburnAlexis May
“Insight and involvement – creating the difference that makes a difference”
How to collate, aggregate and triangulate patient experience, clinical effectiveness and safety data across GP practices, NHS England, CCGs and providers to create themes and trends and make improvements to services based on patient and clinical feedback.
Jason Helgerson's keynote deck at World Health Congress EuropeSarah Crick
The Case for the CARE Model
Innovative health and social care systems
Jason Helgerson's keynote deck from the World Health Congress Europe in Manchester February 2019
Presentation by Auditor General - Caroline Spencer, An audit of access to State-managed adult mental health services.
Presented at the Western Australian Mental Health Conference 2019.
Steve Laitner on integrated care - innovations in the UKThe King's Fund
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"putting patients at the heart": the workforce implicationsJeremy Taylor
Slides I presented at the NHS Employers autumn workforce summit on 13 October 2015. They set out National Voices' perspective on what good person centred, community-focussed care looks like, and the implications for the healthcare workforce of making it real.
Chris Ham on making integrated care happen at scale and paceThe King's Fund
Chris Ham, Chief Executive at The King’s Fund, highlights the 16 lessons needed to make a reality of integrated care, drawing on work by the Fund and others to provide examples of good practice.
Slides accompanying a presentation to participants in the NHS Leadership Academy's executive fast track programme. I did this in tandem with patient leader Lynne Craven.
Using non-clinical workers to prevent hospital (re)admissionsDave Chase
Data analysis done by Care at Hand using non-clinical workers such as Meals on Wheels and personal home care assistants to prevent hospitalizations and other adverse events
Presentation given by Liz Mearns, Regional Medical Director (Wessex), NHS England. At the Improving access to sene day services event, Southampton 25 March 2015
The cost of healthcare continues to rise without corresponding increase in patient outcomes. Find out how to change that with community care coordination.
Building the Health Workforce as We Transform the Delivery System, presented by Mary D. Naylor, PhD, RN, Marian S. Ware Professor in Gerontology, University of Pennsylvania School of Nursing
Social media in the NHS - presentation to NHS East Midlands Leadership AcademyJoe McCrea
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NHS Leadership Academy Nye Bevan Programme 2016Joe McCrea
Social Media Masterclass delivered as part of the NHS Leadership Academy Nye Bevan Programme 2016. For more information go to @jbmccrea on Twitter or e-mail joe.mccrea@jbmccrea.com
Steve Laitner on integrated care - innovations in the UKThe King's Fund
Dr Steve Laitner, GP and Associate Medical Director of NHS East of England, discusses integrated care innovations in the UK with a focus on pathway hubs.
"putting patients at the heart": the workforce implicationsJeremy Taylor
Slides I presented at the NHS Employers autumn workforce summit on 13 October 2015. They set out National Voices' perspective on what good person centred, community-focussed care looks like, and the implications for the healthcare workforce of making it real.
Chris Ham on making integrated care happen at scale and paceThe King's Fund
Chris Ham, Chief Executive at The King’s Fund, highlights the 16 lessons needed to make a reality of integrated care, drawing on work by the Fund and others to provide examples of good practice.
Slides accompanying a presentation to participants in the NHS Leadership Academy's executive fast track programme. I did this in tandem with patient leader Lynne Craven.
Using non-clinical workers to prevent hospital (re)admissionsDave Chase
Data analysis done by Care at Hand using non-clinical workers such as Meals on Wheels and personal home care assistants to prevent hospitalizations and other adverse events
Presentation given by Liz Mearns, Regional Medical Director (Wessex), NHS England. At the Improving access to sene day services event, Southampton 25 March 2015
The cost of healthcare continues to rise without corresponding increase in patient outcomes. Find out how to change that with community care coordination.
Building the Health Workforce as We Transform the Delivery System, presented by Mary D. Naylor, PhD, RN, Marian S. Ware Professor in Gerontology, University of Pennsylvania School of Nursing
Social media in the NHS - presentation to NHS East Midlands Leadership AcademyJoe McCrea
This presentation was given by Joe McCrea to the East Midlands NHS Leadership Academy Social Media Conference - at Imago, Holywell Park, Loughborough on 30th March 2015
NHS Leadership Academy Nye Bevan Programme 2016Joe McCrea
Social Media Masterclass delivered as part of the NHS Leadership Academy Nye Bevan Programme 2016. For more information go to @jbmccrea on Twitter or e-mail joe.mccrea@jbmccrea.com
NHS Communications in the Election run-up - Pitfalls and OpportunitiesJoe McCrea
This presentation was delivered on 19th March 2015 by Joe McCrea to an event for over 70 heads of NHS Comms and Engagement organised by the NHS Confederation. It includes release of new research by J B McCrea Ltd of twitter followers of local Healthwatch and key national and local NHS Twitter accounts.
This is the presentation following our second Insight Seminar in partnership with Bigwave media. Speakers included Simon Beer, Lesley Aiken, Carl Bennett, Alex Burrows & David Monkhouse.
Learning Event 2 of the Midlands Frailty Collaborative, bringing together 9 STP areas focusing on priorities and improvement approaches for transforming frailty services across the Midlands region.
On 12th November, our Head of Communications, Joe McCrea led a three-hour masterclass with Practice Managers looking at the challenge of embedding social media in GP Practices. The slides are attached. For any enquiries, e-mail joe.mccrea@eastleicestershireandrutlandccg.nhs.uk
Working together for Better Care in Richmond HW_Richmond
Presentation from Richmond CCG, Healthwatch Richmond, Hounslow and Richmond Community Healthcare, Kingston Hospital, West Middlesex University Hospital and the Richmond GP Alliance on the changes happening to community services in Richmond.
Audience-centred strategy: why and how? | The future of engagement conference...CharityComms
Tracy Griffin, director of marketing, fundraising and communications, Scope, and Joe Barrell, director and Sarah Fitzgerald, consultant, Eden Stanley
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1. BritainThinks | Private and Confidential
britainthinks.com
Public perspectives on the NHS and social care
March 2017
Nuffield Trust Summit 2017
2. 2BritainThinks | Private and Confidential
1
Where are the public starting from?
Where are the public starting from?
3. Familiarity with social care is low among most members of the
public
3BritainThinks | Private and Confidential
Where are the public starting from?
Source: Qualitative research for the Richmond Group (2014)
4. Assessing what is happening in the NHS and social care is made
difficult by the fact that the public do not know who to trust
4BritainThinks | Private and Confidential
Where are the public starting from?
Politicians
• Politicians are not trusted to tell the truth about what is happening in the NHS
• Nor to act in the best interests of patients
• This is often attributed to careerism, and the short-term nature of the election cycle
The media
• There is widespread awareness of negative media coverage of the NHS
• And this plays a major part in shaping opinions
• However, they can be hard to reconcile with good personal experiences of the NHS
• And the media itself is not trusted
Source: Qualitative research for the Richmond Group (2016)
5. Despite the dominance of Brexit in the news, the NHS is
increasingly becoming an issue of concern for the public
5BritainThinks | Private and Confidential
Where are the public starting from?
What are the three biggest issues facing Britain today?
NHS/Healthcare
+9 points
since Dec 2016
Source: Qualitative research for the Richmond Group (2016) /
Ipsos MORI Issues Index (January 2017)
6. Negative media stories and, to a lesser extent, personal experiences
create a sense of a system experiencing a range of pressures and
struggling to cope
6BritainThinks | Private and Confidential
Where are the public starting from?
“With my wife in hospital a few months ago, she was
waiting for a bed for ages. They are just sat in
chairs because beds aren’t available.”
(Male, Focus group)
“The news is never good news. You never hear
them praising the NHS.”
(Male, Focus group)
Source: Qualitative research for the Richmond Group (2016)
7. These pressures are seen to come from a range of sources
Limited funding
Staff shortages
Ageing population Immigration
Where are the public starting from?
Decline in caring
ethos
Source: Qualitative research for the Richmond Group (2016)
BritainThinks | Private and Confidential
8. A sense that the pressures are mounting creates some openness to
change
8BritainThinks | Private and Confidential
Where are the public starting from?
”Maybe you can say crisis, because
there’s so many problems and how much
can you fix? So you have to prioritise
what’s important and what needs fixing
first. And we’re not gonna because that
money is not going to suddenly appear.”
(Female, Focus Group)
53% worse
Thinking about the
NHS over the next 5
years, do you expect it
to get better / worse /
stay about the same?
Source: Qualitative research for the Richmond Group (2016) /
BritainThinks polling (2016)
9. But affection for the NHS limits how willing people are in practice to accept
change
9BritainThinks | Private and Confidential
Engaging the public with change
“It is one of the best health
services in the world, and we
should cherish it.”
(Male, Focus Group)
36% of the public say that
the NHS is the thing that
makes them most proud
to be British
Source: Qualitative research for the Richmond Group
(2016) / Opinium Research, Pride of Britain, 2016
These sentiments:
• Limit the range of
reasons for change that
are acceptable
• And the changes that
they will consider
For most, the closure of a local hospital is a clear red line
10. 10BritainThinks | Private and Confidential
2
Engaging the public with change
Engaging the public with change
11. Public awareness of planned changes to service
delivery is extremely low...
11BritainThinks | Private and Confidential
Engaging the public with change
…And most are unlikely to engage until they see
something that crosses a red line
Source: Qualitative research for the Richmond Group (2016)
12. When communicating planned changes, it is helpful to…
12
Engaging the public with change
BritainThinks | Private and Confidential
Frame it as an essential response to ensure the NHS survives
1
Make the argument from a position of patient experience
2
Play back the issues people have experienced in their own areas
3
Reassure that the system will still be recognisable to patients
4
Communicate that the plan has been carefully considered
5
Source: Qualitative research for the Richmond Group (2016)
13. When communicating planned changes it is unhelpful to…
13
Engaging the public with change
BritainThinks | Private and Confidential
Frame it as a cost-saving exercise
1
Create the sense that services would be cut
2
Imply that what is needed is a ‘radical’ change or ‘revolution’
3
Focus on the fine detail of system or treatment processes
4
Appear to take a negative view on the ageing population
5
Source: Qualitative research for the Richmond Group (2016)
14. And always remember the context in which people think about
accessing the NHS…
• Most people think about the NHS through the
frame of an emergency
• Facts about the impact of service
reconfiguration are not, therefore, on their
own enough to win support
• Nor is having a trusted figure (e.g. a doctor)
talk about the benefits of change
• To win over the public, changes have to feel
like they will deliver a benefit to patients
14BritainThinks | Private and Confidential
Engaging the public with change