The document outlines the history, opportunities, and challenges of cardless ATMs, emphasizing their importance in enhancing customer loyalty and convenience in modern banking. It describes various transaction methods such as QR codes and NFC technology, highlighting advantages like faster service and reduced security risks. Additionally, it addresses the need for proper infrastructure and consumer adaptation to new technologies for successful implementation.

1. The opportunities and challenges
offered by cardless ATMs
European ATMs, London, 2014

2. Content
 History of ATM
 Cardless
 Opportunities and challenges

3. History
1967
Reg Varney using the first
ATM
1972
First modern ATMs
1939
Bankograph

4. Cardless
„to withdraw money from an ATM without using a card“

5. Cardless
What becomes more and more important in today banking?
 to increase customer loyalty and convenience
 to bring innovation and be one step ahead of competitors
 security

6. Opportunities
 Mobile app
 Customer perspective
 Bank perspective
 Other methods
 Biometrics finger vain
 Google Glass
 Biometry
TapCodeCard
GET
CASH?

7. Mobile - Everytime and Everywhere
Sport event
Taxi, bus, rail etc.
Holiday

8. Customer perspective – „The ATM in your pocket“
Mobile
 ATM Finder
 Mobile preparation of
ATM transactions
 Cardless transactions
NFC, QR, security code
 Cash In - Out
 Send money feature
(to family, friends , etc.)without
card)

9. Cardless transactions - QR codes
 It allows bank users to make a cash withdrawal using a
smartphone
 QR code as a new security tool
Withdrawal process:
Step 1 -> Preparing a transaction
Step 2 -> Closing a transaction

10. Cardless transactions - QR codes
Withdrawal process 1:
1) Client preorders the transaction
through the mobile app
2) Client selects account and amount
of cash withdrawal
3) Cliend goes to ATM and scan QR
code on the ATM screen with the
phone
4) Withdrawal is completed through
secure cloud and customer
receives cash and digital receip
which can be stored in the app,
send by email etc.
Withdrawal process 2:
1) Client preorders the transaction
through the mobile app (enter the
PIN)
2) Client selects account and amount
of cash withdrawal
3) Clients goes to ATM and ATM scan
QR code from the phone screen
4) Withdrawal is completed through
secure cloud and customer receives
cash and digital receip which can be
stored in the app, send by email etc.

11. Cardless transactions - QR codes
Prerequisites:
 ATM must be equiped to read the QR code (sw)
 Client has to own smartphone with QR scan
Advantages:
 Faster servis
 The cardless transactions reduce consumer security risks related to lost or
stolen card
 The opportunity for skimming
 Privacy is enhanced
 OS (Android, iOS)

12. Cardless transactions - NFC
 NFC = near-field-communication
(the technology that allows you to transfer small amout of data between two devices)
 It allows a bank users to make a cash withdrawal on a
smartphone through NFC
 Method, in which people wave a mobile phone near the NFC-
enabled ATM to identify themselves

13. Cardless transactions - NFC
Prerequisites:
 ATM must be equiped with NFC reader
 Client has to own smartphone with NFC technology
Advantages:
 Faster servis
 The cardless transactions reduce consumer security risks related to lost or
stolen card
 The opportunity for skimming
 Privacy is enhanced
Dis - advantages:
 Not for iOS users (the future of NFC for iOS users is currently uncertain)

14. Cardless transactions – one-time-use PIN
 It allows a bank users to make a cash withdrawal on a one-time-
use PIN bases
It is typically used:
 SMS
 Call-center / IVR
 Internet banking
 Mobile app
Advantages:
 Send money to friends, family …
 Security - PIN validity

15. Opportunities and challenges
Opportunities
 Innovation
 Transaction usually under 10s
 Easily accessible banking service
 Security - skimming, steal card
 Privacy
 Money can be transfered to me,
family, friends …
 Preparation in advance
 Easy autorization process
Challanges
 Technology
 Operation system of the phone
 To get people used to new
technologies

16. Mobile control and manage-
ment of marketing campaigns
(Advertisement information and
management)
Bank perspective - opportunities
Mobile Administration and
monitoring of the ATM
Networks
„the customers need
not to be the only
beneficiary“

17. Other methods
 Other methods
 Biometrics finger vain
 Google Glass
 Biometry (iris camera, face recognition)
 Keystroke dynamics

18. -The opportunities and challenges offered by cardless
ATMs -
Michal Voldrich,
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