Candice Cokefair is seeking a full-time position combining leadership, sales, customer service, and marketing in healthcare. She has over 15 years of experience in healthcare insurance sales, including positions at Humana and Wellpoint. Her skills include needs-based selling, sales management, customer focus, and strategic planning. She is licensed in life and health insurance in Ohio and Tennessee.

1. Candice Cokefair
60 Ledge Rd
Hinckley, Ohio 44233
(216) 2691840
candice.cokefair@yahoo.com
OBJECTIVE
Seeking a full-time dynamic position with the ability to combine leadership, sales, customer service, and
marketing dedicated to improving the lives and health of our communities. I would like to help simplify the
connection between healthcare and value for clients delivering Perfect Service.
HIGHLIGHTS / Skills
Licensed Life / Health Producer - Ohio / TN
 Prioritize and manage daily productivity needs aligned to a sales region with a high degree of accuracy
in order to accomplish department and individual goals
 Expert at needs-based selling methods and best practices
 Sales & Service / Account Management
 An aptitude for coordinating and managing projects and staff with many diverse elements
 General Business/Managing Sales Relationships/ADVANCED
 Ability to facilitate the acceptance and implementation of change and innovation
 Ability to build and manage a successful sales team and create partnerships within the
organization and with external business partners
 Strategic decision making skills and the ability to initiate action
 Manage and coordinate seminars and 1-on-1 meetings
 Direct call center sales in the health insurance industry
 Identify existing or potential problems, research and analyze relevant data, and recommend sound
business solutions or take appropriate action
 Promote and maintain high-quality customer focus with problem solving skills for both internal and
external customers
 Experience overseeing channel launches and opening new locations
 Strong strategic planning and analysis skills in sales, marketing, and business strategy
 Strong customer focus and ability to understand consumer needs
 Creative problem solving
 Ability to develop and implement channel strategies that consistently meet or exceed planned
objectives
 Advanced oral, written, interpersonal and presentation communication skills
 Ability and willingness to travel intrastate and/or out of state
 Knowledge of regulatory issues facing individual health insurance
 Skilled at connecting and networking
 Strong customer service orientation
 Exceptional oral, written and presentation skills
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 Proven analytical and problem-solving abilities
 Inventory control.
 Experience working in a team-oriented, independent and collaborative environment
 15 years Military experience
WORK EXPERIENCE

2. HUMANA
August 2013-Present
Career Field Agent (Work from Home)
 Prospect and enroll eligible individuals in the Medicare Advantage Private Fee for Service
(PFFS), Medicare PPO and HMO plans
 Representing The Medicare Advantage, Supplement, PDP, Health, Life, Annuities Product
Portfolio
 Responsible for in-home presentations and group presentations to the Medicare population
 Builds a book of business from in-home presentations, group presentations, educational based events
and senior community event representation
 Responsible for meeting sales goals, quotas, and management objectives based upon corporate sales
and marketing goals
 Works at health fairs throughout the year to increase enrollment opportunities
 Responsible for assisting in the application process with the Medicare beneficiaries
 Majority of time is spent external to place of business, on outside sales related to (retaining and/or
renewing) Medicare beneficiary membership
 Excellent organizational skills, scheduling appointments, seminars, and community based
marketing projects
 Dedicated to service and believe in following the Golden Rule of treating others the way you want
to be treated.
 Provide perfect service to our consumers, providers, employers, agents and others I work with. At
Humana, Perfect Service® means getting the basics done right, delivering value & quality,
providing everyone with personalized attention and guidance
 Engage with members through every step of their journey to lifelong well-being
 Develop positive relationships with healthcare providers
 Conduct one-on-one and group presentations for potential customers
 Generate sales leads from various sources
Key Competencies
 Accountability: Meets established expectations and takes responsibility for achieving results;
encourages others to do the same
 Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments,
and takes responsibility for the impact of one's actions
 Customer Focus: Connects meaningfully with customers to build emotional engagement and
customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal
customer experience
 Pursues Excellence: Seeks out learning, strives to develop and expand personally, and
continuously helps others upgrade their capability to contribute to Humana
WELLPOINT (Anthem Blue Cross and Blue Shield)

3. October 2011-Jan 2013
Captive Agent
The primary objective of this position is to identify prospective Individual and Medicare-eligible members,
explain the features and benefits of the available products in that marketplace and enroll the prospects
into a product that best fits their needs. Successful candidates generate leads from a variety of sources
including networking, physician and pharmacy referrals, grassroots sources as well as from member
referrals.
Essential Duties and Responsibilities
 Achieve monthly individual production goals
 Conduct group and/or individual sales presentations and enroll eligible prospects on site as often
as possible
 Represent Anthem at community/employer/company-sponsored events to promote the company,
raise awareness and generate leads
 Follow-up on leads by calling prospective members and scheduling sales appointments to meet
with prospects
 Conduct needs assessments with prospects in order to best explain product offerings
 Know all elements of product portfolio and associated eligibility guidelines for various election
periods
 Know provider network (physician, hospital and pharmacy)
 Develop good working relationships with key primary care physicians and pharmacies and their
staff members
 Maintain good working knowledge of competitor products in the market and how to sell against
each
 Submit completed enrollment applications in a timely basis
 Record, report and maintain lead disposition status using appropriate tools including SalesForce
 Be familiar with current CMS Medicare Marketing Guidelines and maintain compliance
 Successfully complete annual product training, AHIP certification and additional training and/or
certification that may be required
Whole Foods Market
2007-2011
Store Systems Integrator/ Leadership
 Train team members on equipment and software as needed or directed.
 Support national, regional and store IT programs. Coordinate and supervise all inventory control,
pricing, scanning, and all that relates to retail pop tracking.
 Taking Leadership role when asked; responsible for the daily operation of the store, assist and
support the Store Team Leader with all store functions. Coordinate and supervise all store
products and personnel.
 Reconcile daily cash and prepare bank deposits.
 Follow through on all customer service requests, guest and Team Member questions and
requests.
 Evaluate guest service and resolve complaints.
 Maintain store security and ensure that opening and closing procedures are followed.
 Leverage sales growth to improve store profitability.
 Establish and maintain good community relations.
 Create a friendly, productive and professional working environment. Communicate company
goals and information to Team Members.
 Manage servers, including e-mail, print, and backup servers and their associated operating
systems and software.

4.  Manage all network hardware and equipment, including routers, switches, and hubs. Oversee
installation, configuration, maintenance, and troubleshooting of end user workstation hardware,
software, and peripheral devices.
 Negotiate with vendors, outsourcers, and contractors to secure network products
and services. Administer and maintain end user accounts, permissions, and access rights.
 Perform system backups and recovery. Experience configuring, installing, and integrating network
equipment including Cisco and non-Cisco routers and switches. Implement and support network
architectures.
 Train Team members on all aspects of computer usage, department training, conduct classes
and workshops.
Patio Enclosures
2005-2007
Senior Graphic Designer
 Work with clients all over the country coordinating individual needs. Interact with various
departments, clients
 Knowledge of MAC, PC platforms and PDF filing. Proficient in PageMaker, CorelDraw, Quark,
Adobe CS5, Microsoft Office, Adobe Premier, Flash and Acrobat Pro
 Responsible for design and layout of all company communications including but not limited to
o Direct Mail, Magazine, Logo Development, Brochures, Trade Show Displays, Banners,
Photography, POP, Sales & Marketing Collateral, Print and Outdoor Advertising, Yellow
Page Advertising, Training collateral
 Knowledge of scanning, Prepress and production procedures.
 Strong sense of layout, design, typography and image correction
 Provide strong clean visual message appropriate to the purpose and audience of the piece to
achieve maximum results
Alltel Publishing
2003-2005
Senior Graphic Designer
Windstream (Alltel Publishing)
 Home based independent Graphic Designer as well as office based.
 Responsible for the creation of speculative art and yellow page advertising. Scanning and re-
creation of artwork/photographs for placement in the advertising as well as the design/layout of
the ad from fruition to completion.
 Meet all production and accuracy standards, prioritize work according to schedule due dates,
proof final ad and interpret instructions provided by the customer.
 Assemble/compose and create ads electronically. Scan and prepare artwork electronically.
 Creating new or cleaning up artwork.
 Adhere to production and accuracy standards as set by ALLTEL Publishing Corp. and
the Ad Production Department.
 Prioritize work volume according to department standards.
 Proof all ads/artwork Meet with clients over the phone as well as in person to discuss needs of
service
Elder Beerman
Senior Graphic Designer

5.  Create catalogs, posters, POP, and promotional materials while keeping within budget and
deadline
 Schedule. Organize and design both photographs and typographical information in an easy to
read and understand catalog.
 Designed sophisticated catalogs that helped the company reach the desired clientele.
Sterling Jewelers
Senior Graphic Designer
 Working independently to create fresh ideas in catalogs, posters, direct mail, POP, and
promotional materials
 Design Catalogs in a modern and upscale fashion to promote romance of the Kay brand to the
end user while keeping within budget and deadline.
TRG The Ruben Group
Photographer
 Internet, fashion and catalog product photography for various clients.
 Worked directly with Art Directors, Graphic Designers, and Advertising agencies coordinating
photography for print, fashion, web and multimedia.
 Experience in film, and digital photography.
 Working knowledge of studio and location lighting techniques, studio practices.
 Experience in building sets for photography and video shoots.
 Experience with everything from food, people, product, children and fashion.
 Photographed fashion and food compositions in studio settings.
EDUCATION
 Hondros College 06/2011
Life, Health, Disability Insurance Licensure
 Kent State University 05/2000 BA
Visual Communication Design
 US ARMY 03/1983 - 1995
 Bowling Green State University 06/1994
Elementary Physical Education
MILITARY
 12 Years full-time Army National Guard