This document summarizes a project for a web-based call center management application with 5 creators. The purpose is to provide online customer care and update computer problems. It will monitor employee and customer relations and queries through various modules like administration, customers, employees and queries. The existing manual system will be replaced with a software solution requiring hardware like Pentium PC and software like Windows, Java, MySQL and more. The application will have features like registration, authentication, login and will allow admin to manage employees and customers while employees can check and answer pending queries.
As per client request we where obliged to provide them with a comprehensive manual for the HelpDesk software I wrote. This document covers the application in detail, providing the users with an in depth functional knowledge of HelpDesk call center software.
The “University” has been developed to override the problems prevailing in the practicing manual system. This software is supported to eliminate and in some cases reduces the hardships faced by this existing system. Moreover this system is designed for the particular need of the company to carry out operations in a smooth and effective manner.
SRS for Online Medicine Ordering SystemUmmeKalsoom11
The purpose of this document is to deliver a detailed depiction of the Online Medicine Ordering System. It will explain the function and characteristics of the system, the boundaries, and purpose of the system, and all the external environment restrictions under which the system must operate and react successfully. Both the investors and the developers of the system will use this document for understanding and approval, respectively.
Event Tracker is software that manages various events that take place in an Oragnization from time to time. The employees of an Organization will be involved in various events like taking professional training, computers and internet, Business and Economy, conducting parties, or sports and games, product releases etc
As per client request we where obliged to provide them with a comprehensive manual for the HelpDesk software I wrote. This document covers the application in detail, providing the users with an in depth functional knowledge of HelpDesk call center software.
The “University” has been developed to override the problems prevailing in the practicing manual system. This software is supported to eliminate and in some cases reduces the hardships faced by this existing system. Moreover this system is designed for the particular need of the company to carry out operations in a smooth and effective manner.
SRS for Online Medicine Ordering SystemUmmeKalsoom11
The purpose of this document is to deliver a detailed depiction of the Online Medicine Ordering System. It will explain the function and characteristics of the system, the boundaries, and purpose of the system, and all the external environment restrictions under which the system must operate and react successfully. Both the investors and the developers of the system will use this document for understanding and approval, respectively.
Event Tracker is software that manages various events that take place in an Oragnization from time to time. The employees of an Organization will be involved in various events like taking professional training, computers and internet, Business and Economy, conducting parties, or sports and games, product releases etc
Resource outsourcing is developed for creating an interactive job vacancy for candidates. This web application is to be conceived in its current form as a dynamic site-requiring constant updates both from the seekers as well as the companies.
This is Just an overview how to present those slides which Describes Software Working....
its a General way of Representation....
Don't worry About Forms Shown inside...
Resource outsourcing is developed for creating an interactive job vacancy for candidates. This web application is to be conceived in its current form as a dynamic site-requiring constant updates both from the seekers as well as the companies.
This is Just an overview how to present those slides which Describes Software Working....
its a General way of Representation....
Don't worry About Forms Shown inside...
Pesticides Information System Abstract 2017ioshean
The Pesticides Information System is a web-based system, which gives information relating to the clients and dealers of the company with respect to its pesticides product launches. An application has to be developed which would minimize the flaws of the existing system. This project would automate the operations of the management and would retain the present functionality available in the current system.
The main idea for developing this project is to replace existing manual compliant system with online service support.
This system will increase corporation reputation by providing better services and request feedback from people.
Administrator can view the status of compliant registered by people.
Summary reports periodically forward to respective department.
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Computer Retail store and Maintenance Abstract 2017ioshean
The purpose of the Computer Retail Store and Maintenance is to provide the system is an online application that can be accessed throughout the organization and outside customers as well with proper login provided, which will give better service to the customers. Existing System
Speed Age is a comprehensive courier software system designed to manage all aspects of a delivery business. Order entry, deliveries, dispatches, receivables, corporate accounts and reporting are some of the much functionality with the application.
3. Purpose of the Project
This web-based application
is applicable for Call center
for Customer Care Purposes.
This project gives online
updating for Computer
Problems.
4. Introduction
This system is an integrated
package of software used in
CALLCENTER operations.
It can monitor the admin
employee relation and employee
customer relations and their
quries(known and unknown),
this processes in common usage,
the term may also refer to just the
software components.
5. Problem Identification
The existing system is a manual
system. Here the employees
needs to save the information.
It’s a fewer users friendly
system.
6. Providing solution for the problem
A call center is a centralized office used for
the purpose of receiving and transmitting a
large volume of request.
A call center is operated by a company to
administer incoming product support or
information inquires from consumers.
7. Hard Ware Requirements
Pentium IV System with 2.8 GHZ Processor
1 GB RAM
40 GB Hard Disk
Software Requirement Specification
Windows XP Operating System
Java 1.8
MySQL Server 5.1
Wildfly application server
Internet Explorer 6 or 7
8. Number of Modules
1. Administration
2. Customers
3. Employees
4. Queries
5. Registration
6. Authentication
12. Future Scope of Improvements
In future the customers will
be able to post their
queries to admin
Customer can directly have
an online chat with the
executives (employees)