1. The document summarizes a lecture on computer center management, outlining objectives like naming conventions, services provided, and types of computer centers. 2. It discusses factors to consider when installing computer systems and different models for a computer center's presence in an organization. 3. The summary also outlines services provided by computer centers like systems development, data entry, and consultancy as well as management of daily operations and types of users.

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CS414:
Computer Center
Management
Lecture #3: Computer Center Management
Dr. Ghada Abdelhady
‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻧﻈﻢ‬ ‫و‬ ‫اﻟﺤﺎﺳﺐ‬ ‫ﻟﻌﻠﻮم‬ ‫اﻟﻌﺎﻟﻰ‬ ‫اﻟﻤﻌﮭﺪ‬
High Institute for Computer and information system

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Objectives
 State the various naming convention of a computer center
 Mention the services provided by a computer center
 Discuss the types of computer center
 Outline the factors to be considered when installing computer
system

3. Computer Center and its presence in an
organization
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 A computer center may simply be a single unit within
each department

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 A Computer Center may be, instead, a separated unit
under Chief Executive Officer at the same level of
authority as other functional departments
 Computer Center can provide services to other
department as a company's center of a function ---
computer-related function.

5. Various Names of Computer Centre
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 Normally, all computer centers are responsible for
virtually similar tasks in all organizations; however, their
focuses may not be the same. Using a certain name would
identify its focused responsibilities, and the following are
examples of such naming convention.

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 Data Processing Center: To process business data (Sales,
Deposit/Withdrawal, Airline Ticketing, Student Registration,
etc.) and produce summary report or other business documents
 MIS Center: To provide information for managers and
executives for making timely and quality decisions (usually
continuing the work of data processing.
 Data Center: To provide data for use by all departments (e.g.
center to provide criminal records, population records, etc.)
 Office Automation and Internet Center: To provide services
to all departments with office automation and communication
systems.
 Computing Service Center (or Computer Center or IT
Service Center): Basically, to provide services of all types
related to business data processing, business applications, and
maintenance services to all departments in the organization.

7. Services Provided by Computer Center
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 To provide computer-related services to personnel and
customers
 To provide advice and consultancy for users
 To provide systems development services to users
 To provide data entry services for users
 To create and maintain IT standards and procedures
 To provide IT acquisition services to users
 To keep and protect IT and data assets
 To ensure that the organization has adequate/advanced IT
progress, which is in line with the organization's vision
 To ensure that services provided are meeting with users'
requirements.

8. Computer Center Designs
Physical Computer Center Setup
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 Site Selection
 Designing office and rooms
 Designing the whole center
 Detailing the facilities
We have to be careful about small things such as:
 Dust
 Pest
 Transportation for the staffs
 Bedrooms for night shift operators
 Transportation to the site
 Burglar

9. Computer Center Operations
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Computer Center will need to provide IT-related services
to other department in the organization, the following are
points to be discussed related to its services, which are:
 Management of Services on Daily Operations
 Kinds of Services by Computer Center
 Managing End-User Computing (An end user of computer
system or software is someone who uses it.)
 Types of Users
 Phases of End-User Computing

10. Management of Services on Daily
Operations
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 Service Planning: know our customers and their expectation
 Define service level: Determine what can be done for
customers. Computer Center Manager need to understand what
is expected by customers and draft out Service Level
Agreement for further discussion with customers
 Make agreement with customers: It's needed to tell
customers the truth regarding what computer center can deliver
 Organize staffs to provide agreed services
 Assist customers when system is down, i.e. to recover the
system within the pre-agreed period
 Collect information about the services provided, e.g. usage
period, usage information, etc.

11. Kinds of Services by Computer Center
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 Providing computing capability, running programs
and producing reports, printing documents, providing
operations services, make sure that good performance
is provided
 Providing Internet services: Set up Internet and Email
accounts, managing mailbox, providing disks spaces
for Web, providing security and virus warning, etc.
 Providing helps: Help users to solve computer usage
problems, help users to develop simple applications,
help users to keep their data, help on security

12. Kinds of Services by Computer Center (cont.)
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 Providing system development services: Develop system
for users
 Providing data entry services: This is to capture data into
the systems, during these days, such function seems to be
obsolete now. Such services may include storing data in
database, data protection by data backup and recovery.
Scanning images into the systems is also considered as a
part of this function.
 Providing consultancy services: Purchasing devices,
installing hardware & software, help users to work more
efficiently
 Providing training for users, recently, the use of e-
Learning concept of training also implemented

13. What must be done at the beginning are:
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1. Be sure to develop a good organization structure
2.Announce service policy - Need to ensure agreement
among all parties
3. Be sure that users understand Service Level Agreement
(SLA)
4. Set up Key Performance Index (KPI), which is normally
used as Measurement of Service Level Achievement,

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Example
 System is up at 95% of the time
 Systems of a certain number (as pre-agreed) will be
developed in a certain year (as previously agreed)
 Response time will be less than 2 seconds
 Crashed system will be replaced within 2 hours

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5. Develop forms for users to submit requests and for
collecting performance data
6.Appoint a Computer Center Steering Committee to help
oversee the operations: Normally,VP in Administration
should be the Chairman for his comments and ideas on
operations
7.Analyze performance data and improve the services
8. Prepare reports for senior management

16. Types of users
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21. Thank you for listening.
Dr. Ghada Abdelhady