This document provides a summary of Bernadette Yanosko's experience including 19 years of experience as a General Manager for Subway restaurants where she received customer service awards, followed cash and food safety policies, and implemented training programs. She also has experience over 17 years as a Business Manager for Simtec where she performed duties such as record keeping, purchasing, travel coordination, shipping/receiving, and marketing. In her community involvement, she has volunteered with the Avella School District and as Auxiliary President for Saint Johns Church.

1. Industry Experience
Retail
Construction
Engineering
Technical Services
Sales
Functional Experience
General Management
Administrative Assistant
Office Management
Recruiting
Purchasing
Scheduling
Training and Mentoring
Facilities Maintenance
Customer Service
Teambuilding
Volunteer Management
Entrepreneurship
Start-Up’s
Bookkeeping
Event Management
Corporate Reporting
Catering Manager
Pittsburgh, PA
412.520.5460
bernadette.yanosko@gmail.com
Bernadette Yanosko
Understands that planning, implementation, leadership, and hands-on-
management are equally important for the success of a business and their
employees. Looks to streamline processes, improve results, and increase
profitability. Natural service orientation for internal and external customers.
Strongly values the human element within the business environment. Able to
enthusiastically supports effective team culture. Conscientious team player.
Possesses high degree of grit, integrity, resourcefulness, and ethics. Excellent
organization and communication skills.
Companies and Industries of Interest
Retail: Subway Restaurant, Target
Construction: Simtec TS&E
Engineering: Tectonic Systems
Technical Services: Simtec TS&E
Sales: Simtec HVAC
Career Achievements
Launched new franchise and retail restaurant for South Ferry Subway and new
commercial Start-up’s for Sticky-Fingers-BBQ, Hickory Famers Market, and
Tri State Management real estate holdings and rental properties.
Managed day-to-day operations, cash flow, and vendor relations for Simtec
TS&E.
Established exceptional work environment. Hands on, front line management
and personal leadership resulting in effective teaming, enjoyable workplace,
friendly and cordial relations with repeat customers. High value on true
customer satisfaction and employee retention.
Multiple customer services awards at South Ferry Subway including consistent
regional high points winner and national customer service recognition with
monetary prize.
Real time operational financial management of day-to-day operations to specific
corporate KPI targets for cost, manpower levels, maintenance expenses, and raw
material. Ensuring profitably regardless of sales variability.
Establishing and executing recruiting guidelines, expectations, and processes.
Establishing and executing training and mentoring programs including
guidelines, expectations, and processes. High value on delivered service quality
from all team members, peer-to-peer mentoring, and exceptional teams.
Professional Experience
South Ferry Subway
Tectonic Systems
Simtec TS&E
Simtec HVAC
Volunteer Experience
Avella School DistrictSt.
John Church, Avella PA

2. BERNADETTE YANOSKO
5900 Boyer Avenue Bethel Park, PA 15102 412-520-5460 bernadette.yanosko@gmail.com
Profile
Reliable and hardworking hands-on General Manager with excellent people and customer service skills. Have managed
20+ employees with dedication, goal orientation, and supportive leadership style. Catering development. Excellent
POS systems knowledge including troubleshooting. Facility and grounds management. Creates a positive and
enjoyable place to work developing repeat customers.
Professional Experience
Subway
General Manager, 2009 to Present
• Received a number of customer service awards
• Strictly followed all cash, security, inventory and labor policies and procedures
• Prepared weekly corporate reports
• Followed food safety procedures according to company policies and health and sanitation regulations
• Established in-store training, mentoring, and shift coordination programs
• Published first store newsletter to increase effective communication across shift employees
• Built loyal clientele through friendly interactions, consistent appreciation, and high standards
• Developed and implemented annual cost/ratio targets for purchasing, scheduling, and sales
• Managed multiple real-estate tenants and sub-contractors for farmers market and BBQ business unit
Simtec
Business Manager, 1992 to 2009
• Record Keeping: Maintained up-to-date Fortune 1000 client and vendor account information
• Purchasing: office supplies, mechanical parts, machinery, tools
• Travel Coordination: including booking airfare, hotel, transportation, and expense reports
• Shipping and receiving: freight shipments, claims, processing, and storage
• Marketing: Compiled company information and related material and distributed it to customers
• Bookkeeping: Accounts Payable and Receivable, Payroll, and tax preparation using QuickBooks
Community Involvement
Avella School District
• Volunteer Coordinator
• Intramural Sports Coordinator
• President of Basketball Boosters
• Avella PTA
• Elementary School
• Copy Cat Program
Saint Johns Church - Auxiliary President
Certifications
Serve Safe Certificate