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Consumer's Choice: Brand Choice and Store Choice factors, Post purchase dissonance, Product use and non-use, Product disposition, Satisfaction and Dissatisfaction, Consumer Complaint Behavior, Satisfaction and Brand Loyalty, Strategic implications of post purchase behavior
Meaning and nature of buyer behavior, differences between consumer buying and organizational buying in terms of characteristics and process, Strategic use of consumer behavior knowledge in marketing and public policy decisions. Modern Consumerism and the global consumer movement
Consumer attitude towards consumer behaviourArun Gupta
Attitude, nature of attitude, factors of attitude, consumer attitude, components of attitude, structural models of attitude, issues in formation of attitude, conclusion
Consumer's Choice: Brand Choice and Store Choice factors, Post purchase dissonance, Product use and non-use, Product disposition, Satisfaction and Dissatisfaction, Consumer Complaint Behavior, Satisfaction and Brand Loyalty, Strategic implications of post purchase behavior
Meaning and nature of buyer behavior, differences between consumer buying and organizational buying in terms of characteristics and process, Strategic use of consumer behavior knowledge in marketing and public policy decisions. Modern Consumerism and the global consumer movement
Consumer behaviour is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants
Consumer learning is vital in creating Brand loyalty and Brand equity. In this presentation you will come to know about how people learn and what you should do as a company to make consumers learn about your product.
Consumer behaviour is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants
Consumer learning is vital in creating Brand loyalty and Brand equity. In this presentation you will come to know about how people learn and what you should do as a company to make consumers learn about your product.
An insight in to the concept of attitude. Models of attitude formation and measurements are dealt in brief. Cognition, beliefs and behavior intention have been defined. Cognitive dissonance, Over justification theory, Elaboration likelihood, Self perception, and Multi attribute models are some important ones included.
Unit 2 motivation, personality, consumer's perception, learning & attitud...viveksangwan007
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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2. “Those influences or consideration
which provide the impulse to buy,
induce action or determine choice
in the purchase of good or services”.
3. Psychological Factors
These motives are influenced by the following elements
Motivation Socio-economic background
Learning Personality
Belief and Attitude Social Group
Culture Perception
4. A person has many needs at any given time.
Some needs are biogenic, they arise from
physiological states of tension such as hunger, thirst,
discomfort.
Other needs are psychogenic, they arise from
psychological state of tension such as belongingness,
loneliness, need of recognition, esteem.
5. It involves changes in an individual behavior
arising from experience. Most human behavior is
learned.
Process
Drive Stimuli Cue Response Reinforcement
Generalization Discrimination
6. Drive is a strong internal stimulus impelling action.
Cue or Minus stimuli that determine when, where and how a
person response.
Eg: Suppose you buy an IBM Computer. If your experience is rewarding, your
response to computer and IBM will be positively reinforced. Later on when
you want to buy a printer you may assume that because IBM makes good
computer, IBM also makes good printer. In other words you generalize
your response to similar stimuli.
A counter tendency to generalization is discrimination.
Discrimination means that the person has learn to recognize difference in
set of similar stimuli and can adjust response accordingly.
7. Belief may be defined as descriptive thought
that the person hold in particular things.
An Attitude is a person’s enduring favorable or
unfavorable evaluations, emotional feelings
and action tendencies towards some object or
idea.
8. Culture is nothing but belief, idea, tradition,
habits, customs. Buying motives are very often
controlled by cultural attachments and sentiments.
For example, certain section of the society
remains as vegetarian. They attach important to
cultural value.
9. Socio-economic Background
From the marketing point of view this
aspect is a highly powerful element that
support purchasing divisions. Income and
Class are two factors involved here.
For Instance the buying habits of individual
workers will be totally difference from that of
the agricultural labors. Similarly the pattern of
the purchase by a rich man and a poor would
be opposite in nature. Their expenditure
pattern also will be different.
10. Personality
“ The sum totality of all traits possessed by an individual
is known as personality”.
One individual is difference from the other not
only in physical respect but also in their behavior.
There are so many theories are developed to explain
the personality and its influence on behavior of people.
Normally people are divided in to two classes.
1. Extrovert 2. Introvert
But how far the personality features would be
associated with buying patterns is yet to be
established.
11. Psychologist are of opinion that group
behavior has influence on individual behavior.
Group may be formal or informal groups may
be organized on friendship, age, sex, common
interest etc. Certain prestige product are
bought not based on individual need but
simply to get an individual indentified with
group.
12. “The way in which people look at things”.
It may be defined as a process by which individual organize
and interpret their sensory impression in order to give meaning
to their environment.
Perceptual Process
Perceptual through puts
Perceptual Inputs Perceptual outputs
Stimuli Receiving -> Selecting ->Organizing ->Interpreting Action
13. Perceptual Inputs:
The stimuli is nothing but environmental subject, events,
incidents. People can be consider as the perceptual
inputs.
Perceptual throughputs:
The actual transformation of these inputs through the
perceptual mechanism of selection, organization and
interpretation can be treated as the through puts.
Perceptual Out put:
The Resultant opinions, feelings, attitude, anger, sorrow,
happy etc which ultimately influence our behavior can
be viewed as the perceptual out put.
14. How the perception influence or affects
the buying motives. There are 3 different
dimension that affect human being
perception. They are
1. Selective Attention
2. Selective Distortion
3. Selection Retention
15. :
People are exposed to a tremendous
amount of daily stimuli.
For example the average person may
be exposed to over 150 advertisements a day.
Because a person can not possibly attend to all
of these. Most stimuli will be screened out.
This process is called as Selective attention.
People are more likely to notice stimuli
that relate to current need.
16. :
People do not selectively pay
attention to difference stimuli. They also
selectively distort them. This selective
distortion happens because people add their
own value and beliefs to the message.
17. People will forget much that they learn
but they retain the information which suppose
their attitude and belief because of selective
retention.
Ex: Mr. X is likely to remember good
points about Hero Honda and forget good points
about Bajaj & TVS.