This document outlines a company's quality management objectives including meeting established quality objectives, improving processes for new products, expanding their customer base, and venturing into new industrial sectors. It defines metrics for on-time delivery rates, external rejection rates, and internal rejection rates and establishes goals to achieve a 100% on-time delivery rate monthly, maintain 0% external rejections, and not exceed 0.3% internal rejects. The overall goal is to ensure total customer satisfaction through continuous improvement of staff and processes.