Connecting Reliability & Business + ISO 55000 Framework
T C I Customer Presentation
1.
2. • Tactical Coatings is a Veteran/Native
American-Owned Small Business
with over 18 years experience in the
coating industry.
• We are a full service paint and Powder
coating company currently working
with Military, Commercial, Industrial
coatings, wet and powder.
3. • Six years military experience serving in the
United States Navy as “Flight Deck Director.”
• Awarded the “NAVY ACHIEVEMENT
MEDAL” in 1995 for Coatings Management.
• 18 years experience in the coating industry serving
as Lead Painter, Paint Specialist, Trainer, Plant
Manager and R&D Project Manager for
MRAP’s, ILAVs’ and MATV’s.
4. • Salaried Professionals & Managers - 5
• Skilled Craftsmen – 15
• Quality Systems Manager - 1
• Access to other Craftsmen in our labor pool - 20
• Certified Protective Coating Specialist - 8
• Currently working towards SSPC & NACE
certification 3
Three Shifts
• Facility Size: 30,000 sq. ft.
• Current Capacity: 20,000 to 40,000 parts per month
• Ramp up schedule: 80,000 to 200,000 parts per
month
5.
6. • Tactical Coatings has built their
guarantee of quality around an entire
system. The main framework follows
the ISO 9001:2008 , AS9100 and
Nadcap standards with an emphasis
on continual improvement.
• The foundation of the QMS can be
found in the Quality Policy (see QA Manual).
7. • System Wide Control
ISO 9001:2008
• Inline Quality Control
• Verifications
• Continuous Improvement
8. • The Tactical Coatings approach
to Quality begins with
dedication to formal process
control, using internationally
recognized management
systems such as:
ISO 9001:2008
9. • Although Tactical Coatings complies with
the entire ISO 9001:2008
standard, highlighted below are a few key
aspects that ensure customer quality:
Management Review: Regular review of process performance, key
process indicators and internal audits of the QMS.
Control of Non-Conforming Product: Tactical Coatings uses a formal
process to control product that may be non-conforming, whether it be
actual part integrity, packaging component issues or requests from the
customer.
Customer Concern Process: Tactical Coatings values customer feedback
as a necessary part of our improvement process. We have a formal
process to document and respond to customer concerns which
emphasizes root cause analysis followed by preventive action.
Continuous Improvement Process: Tactical Coatings uses the ISO
standard to support our continuous improvement efforts. Our experimental
process and management review give way to many potential improvement
projects.
10. • Tactical Coatings employs a
variety of tools to ensure
product quality throughout
the manufacturing process.
• These processes are
described briefly in the
following slides.
11. • Tactical Coatings
Packaging department
performs a “3-Way
Verification” of the
finished goods
comparing to both
work order, purchase
order and customer
provided drawing.
12. • Tactical Coatings actively employs
continuous improvement efforts
throughout the facility with a strong
focus on meeting the customer’s needs.
These activities are captured in two
primary areas:
•Lean Manufacturing Efforts
•Self Directed Work Teams
13. Again, with focus on customer requirements, Tactical
Coatings has a strong Lean initiative. This effort
emphasizes the use of lean tools (Visual
Workplace-5s, Standardized Work, Pull
Systems, Waste Reduction) with a strong emphasis
on total employee involvement, taking advantage of
the many improvement ideas that exists right at the
source of production.
15. • As the business develops, the
use of more sophisticated tools
will be implemented. These will
include:
FMEA
Statistical Analysis and the DMAIC
Approach
Statistical Process Control
16. • To support total employee
involvement, areas have developed
smaller work teams which emphasize a
cellular approach and local control.
• These teams are guided by management
to not only develop local optimization but
to evaluate downstream impact and
improve product flow throughout the entire
process.
17. • Tactical Coatings practices a
multifaceted approach to total quality
using best practices, Quality
management systems, autonomation
and intentional employee involvement.
• Tactical Coatings believes this is the
best approach to meeting the
customer’s requirements while
remaining competitive in a mature
industry.