The document outlines a business transformation framework for banking that addresses the challenges posed by rapid technological advancements and changing customer demands. It highlights the importance of adapting processes, improving operational efficiencies, and utilizing data for effective decision-making to enhance banking services. The framework emphasizes identifying key problem areas, implementing innovative solutions, and fostering a culture of continuous improvement.

1. Business Transformation
Framework
Version 1.5
Feb’16
Confidential : Copyright of all information published in this document are held by Paynovation Technologies. No part of this
document can be published or re-produced without authorization

2. Forces that adds up to operational costs
March 23, 2016 2(c) Paynovation Technologies 2016
Current pace of advancements in
technology and arrival of new
banking platforms has been
pushing the need for a highly
adaptive, cross-breed integrated
Banking model
New Technology
Economic environment has never
been so dynamic as they are now.
With new polarities appearing
faster than ever, Banking processes
need to be more agile to react to
these changes quickly
Economic Push
Advance in technology & changing
economy are creating new
segments which demand cutomised
solutions. Traditional Banking
products need an upgrade to
accommodate this demand
Changing Customers
Stringent regulatory requirements
across the globe driven by
customer sentiments are calling for
much stronger and effective control
points and handy MI for better
governance
Regulations
Directing efforts on these dimensions generates synergy among operations with common touch points
and support larger Transformation initiative by taking range of benefits beyond just right sizing

3. Addressing the Right Components
March 23, 2016 3
Processing
Cost
Process Cost
Opportunity
Cost
1. Staff salary & Property Cost
2. Technology Overheads
3. Equipment Cost
4. Transportation Cost
5. Loss due to lower productivity
6. Managerial Cost/Span
7. Longer time to process
8. Manual Processing
1. Higher TAT due to idle time
2. Multiple Hand-offs
3. Bad Volume
4. Cost of quality (defects)
5. Rigidity : Process & Tech
6. Excess Authorization
7. Spaghetti like processes
8. Licensing Fees
9. Regulatory Fees & Fines
1. Non-availability of relevant MI
(volume forecast, interest trends
etc.)
2. Lack of business intelligence
3. Lack of integrated process views,
process families and linkages
across up-stream and down
stream processes
4. Lack of a single customer view
Organizations differ from each other in more ways than one and so do their problems. Every business has its own
set of ambitions and measurement of success.
Key to success of a business transformation program framework lies in its ability to accurately identify and
address the right problem elements. Solving right problem is as critical as the effectiveness of solution itself.
Our transformation framework begins with breaking down the components and then designing smart
solutions and measurements.
For example : Depicted below is the breakdown of cost components for a banking operations :
(c) Paynovation Technologies 2016

4. Our Tool Kit
March 23, 2016 4
Performance Management
Framework
Right-sizing, Cross Skilling
& Hot Desks
Challenging Existing role
hierarchy and span
Decision Making based on
real time MI
System enabled Poka Yoke
mechanism
A ‘Golden Source of data’
Challenging roles & profiles
Business oriented MI
architecture
Customer journeys for
each product
Intelligent systems &
process
Self Service
Channels
STP
Lean based
approach
First
Time
Resolu
tion
Below tool kit can address a variety of problem elements. These are so designed to
cover most dynamics from real world business environment :
- Customer Service Excellence
- People : Their mindsets, behavior & performance
- Processes, systems & products
- Data, Business Intelligence & MI
(c) Paynovation Technologies 2016

5. This is how the model works
March 23, 2016 5
Define
DiagnoseDesign
Execute
Transfor
mation
Strategy
 Leadership Commitment
 Capability Build-Up
 E2E Engagement of
Operational Team
 Real-Time Data Driven
analysis & design
 Holistic Design Approach
 Effectual
Transformation
 Sustained, self-reliant
culture of efficiency
 Inculcate ownership
 Low cost of
implementation
 Tangible results
People
Process
Technology
Organizatio
n
Customer
Enablers Outcome
Change Framework
Data / MI
(c) Paynovation Technologies 2016

6. March 23, 2016 6
Thank You
(c) Paynovation Technologies 2016
For further details, mail to contactus@paynovation.in