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Business to Business
Buying Process
BY: RAQUEL FERNANDEZ
Business to Business Buying
Marketing
Also called B2B, is a form of transaction
between businesses, such as one
involving a manufacturer and
wholesaler, or a wholesaler and a
retailer.
B2B Targeted Customers
Instead of marketing to individuals or
customers, who would purchase the
product, B2B business strategically
target other businesses.
There are six basic sets in the
B2B buying process
• Need recognition
• Product specification
• RFP process
• Proposal analysis, vendor negotiation, and selection
• Order specification
• Vendor performance assessment using metrics
B2B Buying Process
Need recognition Product specification RFP process
Proposal analysis,
vendor negotiation,
and selection
Order specification
Vendorperformance
assessment using
metrics
Need Recognition
•The buying organization recognizes
there is an unfilled need
•Seeking information to help recognize
a need through internal and external
sources
Product Specification
•The organization considers alterbative
solutions
•It determines potential specifications
that suppliers might use to develop
their proposals to supply the produce
RFP (request for proposal)
•A common process through which
buying organizations invite alternate
suppliers to bid on supplying their
required components or specifications
•Organizations can also post RFP on its
website or contact potential suplliers
directly
Proposal Analysis, Vendor
Negotiation, Supplier Selection
• The buying organization evaluate the proposals
received from RFP
• They work on narrowing down the suppliers,
usually one with existing relationships
• They discuss key terms of sale, price, quality,
delivery, and financing
• May go through several negotiations before making
any final choices
Order Specifications
•Organization places its order with the
preferred vendor they have chosen
•Order often includes detailed description
of the goods, prices, delivery
dates, penalties for late order
•The vendor acknowledges order request
and fills the ordered by the specific date
Vendor Analysis
•The organization analysis the vendor's
performance so they can make decisions
about their future purchases
•They develop a list of issues that it believes
are important when evaluating the
vendor's performance
Evaluating a Vendor's
Performance
Key Issues
Importance
Score
Vendor's
Performance
Importance X
Performance
Customer Service 0.40 5 2.0
Issue Resolution 0.20 4 0.8
Delivery 0.10 5 0.5
Quality 0.30 3 0.9
Total 1.0 42
Example of an evaluation assessment

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Business to Business Buying Process

  • 1. Business to Business Buying Process BY: RAQUEL FERNANDEZ
  • 2. Business to Business Buying Marketing Also called B2B, is a form of transaction between businesses, such as one involving a manufacturer and wholesaler, or a wholesaler and a retailer.
  • 3. B2B Targeted Customers Instead of marketing to individuals or customers, who would purchase the product, B2B business strategically target other businesses.
  • 4. There are six basic sets in the B2B buying process • Need recognition • Product specification • RFP process • Proposal analysis, vendor negotiation, and selection • Order specification • Vendor performance assessment using metrics
  • 5. B2B Buying Process Need recognition Product specification RFP process Proposal analysis, vendor negotiation, and selection Order specification Vendorperformance assessment using metrics
  • 6. Need Recognition •The buying organization recognizes there is an unfilled need •Seeking information to help recognize a need through internal and external sources
  • 7. Product Specification •The organization considers alterbative solutions •It determines potential specifications that suppliers might use to develop their proposals to supply the produce
  • 8. RFP (request for proposal) •A common process through which buying organizations invite alternate suppliers to bid on supplying their required components or specifications •Organizations can also post RFP on its website or contact potential suplliers directly
  • 9. Proposal Analysis, Vendor Negotiation, Supplier Selection • The buying organization evaluate the proposals received from RFP • They work on narrowing down the suppliers, usually one with existing relationships • They discuss key terms of sale, price, quality, delivery, and financing • May go through several negotiations before making any final choices
  • 10. Order Specifications •Organization places its order with the preferred vendor they have chosen •Order often includes detailed description of the goods, prices, delivery dates, penalties for late order •The vendor acknowledges order request and fills the ordered by the specific date
  • 11. Vendor Analysis •The organization analysis the vendor's performance so they can make decisions about their future purchases •They develop a list of issues that it believes are important when evaluating the vendor's performance
  • 12. Evaluating a Vendor's Performance Key Issues Importance Score Vendor's Performance Importance X Performance Customer Service 0.40 5 2.0 Issue Resolution 0.20 4 0.8 Delivery 0.10 5 0.5 Quality 0.30 3 0.9 Total 1.0 42 Example of an evaluation assessment