SlideShare a Scribd company logo
GROUP MEMBERS –
Talat Mehboob
Maqsood Iqbal
Shahrukh Haider
Fawad Imran
Vardah Javid
SUBMITTED TO
Mam. Qurat-ul-Ain
Business
Market
Types of Decision and the
decision process
Nature of buying unit
Market structure and
demand
Market
structure and
demand
Fewer , larger
buyers
Geographically
concentrated
Derived
demand
Inelastic
demand
Fluctuating
demand
Nature of buying units
TYPES OF
DECISION
AND THE
DECISION
PROCESS
More
complex
decisions
Process is
more
formalized
Buyer and
seller are
more
dependent on
each other
Build close
long-term
relationships
With customers
Supplier development
• Systematic development of
networks of supplier – partners
to ensure appropriate and
dependable supply of products
and materials that they will use
in making their own products or
resell to others.
Business Buying Situations
Straight
Rebury
Modified Rebury
New Task
InvolvedDecisionMaking
MAJOR TYPES OF
BUSINESS
SITUATIONS:-
• The buyer routinely reorder
something without any modification..
Straight
Re-buy
• The buyer wants to modify product
specification, prices, terms and ,
suppliers.
Modifie
d Re-
buy
• The buyer purchases a product or
services for the first time..
New
task
Participants
in the
Business
buying
process:.
users
influencers
buyersdeciders
gatekeeper
s
The Buying Center
MAJORINFLUENCE ON BUSINESS
BUYERS:-
The
BUSINESS
Buying
PROCESS
BUSINESS
BUYING
PROCESS
Business process
by which buyers
determine which
products and
services their
organizations
need to purchase,
and then find,
evaluate, and
choose among,
alternative
suppliers and
• First stage in which
someone in the
company recognize a
problem or need that
can be met by acquiring
a good or a service..
Problem
Recognition
• Stage in which the
company describes the
general characteristics
and quantity of a
needed item.
Need
description
• Stage in which
organization decides
and specifies the best
technical product
characteristics for a
needed item.
Product
specification
• The stage in which
buyer tries to find the
best vendors.
Supplier
search
• The stage in which the
buyer invites qualified
supplier to submit
proposals.
Proposal
solicitation
• The stage in which the
buyers reviews
proposals and select a
supplier or suppliers..
Supplier
selection
• The stage in which the
buyer writes the final
order with the chosen
suppliers..
Order routine
specification
• The stage of the
business in which
buyers assesses the
performance of the
supplier and decides to
continue, modify, or
drop the arrangement..
Performance
Review
E- PROCUREMENT:
E- PROCUREMENT:-
Online purchasing
Company-buying sites
Extranets
WHAT IS E-
PROCUREMENT???
Some times refer as
(Supplier exchange)
 is the business to business,
business to customer ,
business to government,
business to consumer..
 purchase and sale of
supplies, work and services.
 through internet…
E-PROCUREMENT
Advantages
◦ Access to new suppliers
◦ Lowers costs
◦ Speeds order processing and delivery
◦ Shares information
◦ Sales
◦ Service and support
Disadvantages
o Can erode relationships as buyers search for new
suppliers
o Security
Institutional and
Government markets:-
• Schools, hospitals , nursing homes,
and other institutions that provide
goods, and services to people in their
care..
Institutional Markets
• Government units (federal , state ,
and local bodies) that purchases, or
rent goods and services for carrying
out the main functions of government
Government
Markets
INSTITUTIONAL AND
GOVERNMENT
MARKETS
institutional Markets
Low Budget Captive Patrons
Government Markets
Specialized
Buying
Outside Publics
Negotiated
Contracts
Open Bids
Public Review
chapter 6 of marketing

More Related Content

What's hot

Step1: Understanding the business model - Session 7A
Step1: Understanding the business model - Session 7AStep1: Understanding the business model - Session 7A
Step1: Understanding the business model - Session 7A
FAO
 
Supply chain and e business
Supply chain and e businessSupply chain and e business
Supply chain and e business
Mayank Chowdhery
 
The role of e business in supply chain management
The role of e business in supply chain managementThe role of e business in supply chain management
The role of e business in supply chain management
Johns Joseph
 
Business to Business Marketing
Business to Business MarketingBusiness to Business Marketing
Business to Business Marketing
ThrustGen - Trust Generation
 
Step 1: Understanding the business model - Session 7B
Step 1: Understanding the business model - Session 7BStep 1: Understanding the business model - Session 7B
Step 1: Understanding the business model - Session 7B
FAO
 
Kotler mm 13e_basic_07
Kotler mm 13e_basic_07Kotler mm 13e_basic_07
Kotler mm 13e_basic_07
ムハッマ ヤヤンヂ
 
Inclusive business model approach: A methodology for implementation - Session 6
Inclusive business model approach: A methodology for implementation - Session 6Inclusive business model approach: A methodology for implementation - Session 6
Inclusive business model approach: A methodology for implementation - Session 6
FAO
 
Decision making process
Decision making processDecision making process
Decision making process
Rishabh Maity
 
Decoding ecommerce business models
Decoding ecommerce business modelsDecoding ecommerce business models
Decoding ecommerce business models
Abhijit Prabhudan
 
Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...
Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...
Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...
Nuth Otanasap
 
Inclusive business model principles - Session 4
Inclusive business model principles - Session 4Inclusive business model principles - Session 4
Inclusive business model principles - Session 4
FAO
 
Step 3: Designing upgrading activities - Session 9B
Step 3: Designing upgrading activities - Session 9BStep 3: Designing upgrading activities - Session 9B
Step 3: Designing upgrading activities - Session 9B
FAO
 
business-markets
business-marketsbusiness-markets
business-markets
Slide Hub
 
Session 27 MG 220 BBA - 22 Nov 10
Session 27  MG 220 BBA - 22 Nov 10Session 27  MG 220 BBA - 22 Nov 10
Session 27 MG 220 BBA - 22 Nov 10
Muhammad Talha Salam
 
Impact of supply chain management
Impact of supply chain managementImpact of supply chain management
Impact of supply chain management
Maria Akther
 
Marketing Channels
Marketing ChannelsMarketing Channels
Marketing Channels
Chelbert Yuto
 
1 hrly eb ch 01 the value chain
1 hrly eb ch 01 the value chain1 hrly eb ch 01 the value chain
1 hrly eb ch 01 the value chainazmatmengal
 

What's hot (19)

Step1: Understanding the business model - Session 7A
Step1: Understanding the business model - Session 7AStep1: Understanding the business model - Session 7A
Step1: Understanding the business model - Session 7A
 
Supply chain and e business
Supply chain and e businessSupply chain and e business
Supply chain and e business
 
The role of e business in supply chain management
The role of e business in supply chain managementThe role of e business in supply chain management
The role of e business in supply chain management
 
Business to Business Marketing
Business to Business MarketingBusiness to Business Marketing
Business to Business Marketing
 
Step 1: Understanding the business model - Session 7B
Step 1: Understanding the business model - Session 7BStep 1: Understanding the business model - Session 7B
Step 1: Understanding the business model - Session 7B
 
Business marketing
Business marketingBusiness marketing
Business marketing
 
Kotler mm 13e_basic_07
Kotler mm 13e_basic_07Kotler mm 13e_basic_07
Kotler mm 13e_basic_07
 
Inclusive business model approach: A methodology for implementation - Session 6
Inclusive business model approach: A methodology for implementation - Session 6Inclusive business model approach: A methodology for implementation - Session 6
Inclusive business model approach: A methodology for implementation - Session 6
 
Food IT
Food ITFood IT
Food IT
 
Decision making process
Decision making processDecision making process
Decision making process
 
Decoding ecommerce business models
Decoding ecommerce business modelsDecoding ecommerce business models
Decoding ecommerce business models
 
Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...
Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...
Ec2009 ch06 company centric b2-b and e-procurement public b2b exchanges and p...
 
Inclusive business model principles - Session 4
Inclusive business model principles - Session 4Inclusive business model principles - Session 4
Inclusive business model principles - Session 4
 
Step 3: Designing upgrading activities - Session 9B
Step 3: Designing upgrading activities - Session 9BStep 3: Designing upgrading activities - Session 9B
Step 3: Designing upgrading activities - Session 9B
 
business-markets
business-marketsbusiness-markets
business-markets
 
Session 27 MG 220 BBA - 22 Nov 10
Session 27  MG 220 BBA - 22 Nov 10Session 27  MG 220 BBA - 22 Nov 10
Session 27 MG 220 BBA - 22 Nov 10
 
Impact of supply chain management
Impact of supply chain managementImpact of supply chain management
Impact of supply chain management
 
Marketing Channels
Marketing ChannelsMarketing Channels
Marketing Channels
 
1 hrly eb ch 01 the value chain
1 hrly eb ch 01 the value chain1 hrly eb ch 01 the value chain
1 hrly eb ch 01 the value chain
 

Similar to chapter 6 of marketing

Business Markets And Business Buying Behavior
Business Markets And Business Buying BehaviorBusiness Markets And Business Buying Behavior
Business Markets And Business Buying Behavior
FaHaD .H. NooR
 
B2 B Bitm
B2 B BitmB2 B Bitm
B2 B Bitm
manymbaboy
 
Cmarketing - Business Markets
Cmarketing - Business MarketsCmarketing - Business Markets
Cmarketing - Business Markets
Mervyn Maico Aldana
 
Lesson 8
Lesson 8Lesson 8
business markets
business marketsbusiness markets
business markets
narman1402
 
Analysing Business Markets
Analysing Business MarketsAnalysing Business Markets
Analysing Business Markets
Krishna M N
 
Marketing management.pptx hahcdhsauqsjdwjd
Marketing management.pptx hahcdhsauqsjdwjdMarketing management.pptx hahcdhsauqsjdwjd
Marketing management.pptx hahcdhsauqsjdwjd
Arriene Chris Diongson
 
Analyzing business markets(accenture)
Analyzing business markets(accenture)Analyzing business markets(accenture)
Analyzing business markets(accenture)
Preethi Manoharan
 
Analyzing Business Market
Analyzing Business MarketAnalyzing Business Market
Analyzing Business MarketHuê Bùi Thị
 
Business Market
Business MarketBusiness Market
Business Market
Fahim Muntaha
 
Organizational buying.pdf
Organizational buying.pdfOrganizational buying.pdf
Organizational buying.pdf
MANASA759282
 
Chapter 3: The Buying Behavior of Organizational Markets
Chapter 3: The Buying Behavior of Organizational MarketsChapter 3: The Buying Behavior of Organizational Markets
Chapter 3: The Buying Behavior of Organizational Markets
Stephanie Arogante
 
B2B customers expectations
B2B customers expectationsB2B customers expectations
B2B customers expectations
Ankit Uttam
 
consumer behavior
consumer behavior consumer behavior
consumer behavior
Nishant Pahad
 
Consumer Behaviour
Consumer BehaviourConsumer Behaviour
Consumer Behaviour
cpjcollege
 
6.4)How do business buyers make their decision?
6.4)How do business buyers make their decision?6.4)How do business buyers make their decision?
6.4)How do business buyers make their decision?
114iiminternship
 
Unit 3 customer relationship management.pptx
Unit 3 customer relationship management.pptxUnit 3 customer relationship management.pptx
Unit 3 customer relationship management.pptx
rekhabawa2
 
B2B Marketing .pptx
B2B Marketing .pptxB2B Marketing .pptx
B2B Marketing .pptx
Sagnick2
 
Business markets and business buyer behaviour
Business markets and business buyer behaviourBusiness markets and business buyer behaviour
Business markets and business buyer behaviour
SANJIB PANDA
 

Similar to chapter 6 of marketing (20)

Business Markets And Business Buying Behavior
Business Markets And Business Buying BehaviorBusiness Markets And Business Buying Behavior
Business Markets And Business Buying Behavior
 
B2 B Bitm
B2 B BitmB2 B Bitm
B2 B Bitm
 
Cmarketing - Business Markets
Cmarketing - Business MarketsCmarketing - Business Markets
Cmarketing - Business Markets
 
Lesson 8
Lesson 8Lesson 8
Lesson 8
 
business markets
business marketsbusiness markets
business markets
 
Analysing Business Markets
Analysing Business MarketsAnalysing Business Markets
Analysing Business Markets
 
Marketing management.pptx hahcdhsauqsjdwjd
Marketing management.pptx hahcdhsauqsjdwjdMarketing management.pptx hahcdhsauqsjdwjd
Marketing management.pptx hahcdhsauqsjdwjd
 
B2B CB.pptx
B2B CB.pptxB2B CB.pptx
B2B CB.pptx
 
Analyzing business markets(accenture)
Analyzing business markets(accenture)Analyzing business markets(accenture)
Analyzing business markets(accenture)
 
Analyzing Business Market
Analyzing Business MarketAnalyzing Business Market
Analyzing Business Market
 
Business Market
Business MarketBusiness Market
Business Market
 
Organizational buying.pdf
Organizational buying.pdfOrganizational buying.pdf
Organizational buying.pdf
 
Chapter 3: The Buying Behavior of Organizational Markets
Chapter 3: The Buying Behavior of Organizational MarketsChapter 3: The Buying Behavior of Organizational Markets
Chapter 3: The Buying Behavior of Organizational Markets
 
B2B customers expectations
B2B customers expectationsB2B customers expectations
B2B customers expectations
 
consumer behavior
consumer behavior consumer behavior
consumer behavior
 
Consumer Behaviour
Consumer BehaviourConsumer Behaviour
Consumer Behaviour
 
6.4)How do business buyers make their decision?
6.4)How do business buyers make their decision?6.4)How do business buyers make their decision?
6.4)How do business buyers make their decision?
 
Unit 3 customer relationship management.pptx
Unit 3 customer relationship management.pptxUnit 3 customer relationship management.pptx
Unit 3 customer relationship management.pptx
 
B2B Marketing .pptx
B2B Marketing .pptxB2B Marketing .pptx
B2B Marketing .pptx
 
Business markets and business buyer behaviour
Business markets and business buyer behaviourBusiness markets and business buyer behaviour
Business markets and business buyer behaviour
 

Recently uploaded

Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
EduSkills OECD
 
How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
Celine George
 
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptxMARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
bennyroshan06
 
Instructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptxInstructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptx
Jheel Barad
 
Template Jadual Bertugas Kelas (Boleh Edit)
Template Jadual Bertugas Kelas (Boleh Edit)Template Jadual Bertugas Kelas (Boleh Edit)
Template Jadual Bertugas Kelas (Boleh Edit)
rosedainty
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
TechSoup
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
PedroFerreira53928
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
GeoBlogs
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
EugeneSaldivar
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
joachimlavalley1
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
GeoBlogs
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
Atul Kumar Singh
 
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdfESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
Fundacja Rozwoju Społeczeństwa Przedsiębiorczego
 
The Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfThe Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdf
kaushalkr1407
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
Jisc
 
Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 

Recently uploaded (20)

Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
 
How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
 
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptxMARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
 
Instructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptxInstructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptx
 
Template Jadual Bertugas Kelas (Boleh Edit)
Template Jadual Bertugas Kelas (Boleh Edit)Template Jadual Bertugas Kelas (Boleh Edit)
Template Jadual Bertugas Kelas (Boleh Edit)
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
 
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdfESC Beyond Borders _From EU to You_ InfoPack general.pdf
ESC Beyond Borders _From EU to You_ InfoPack general.pdf
 
The Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfThe Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdf
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
 
Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 

chapter 6 of marketing