The document provides guidance on business process modelling and mapping. It defines business process modelling and the three main types of process models. Process mapping is described as a technique to diagrammatically model processes by representing the steps, participants, and decision logic through a visual map. The document then provides instructions on how to produce a process map, including identifying boundaries and participants, drawing the initial flow, and adding and reviewing details like swimlanes and decision points. An example process map is also included to demonstrate a completed map.