Business process mapping
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The document discusses business process mapping and modeling. It explains that process mapping is used to understand current workflows, improve processes, implement standards, train employees and communicate with other groups. It also describes the basic components of process mapping, including activities, tasks, roles, events, time, and sequence. Finally, it provides an overview of the Visio template for process mapping and an example of a quoting process map.
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Do you know your processes?
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Business Process Management - What is it, and why all the buzz?
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Business process mapping
- 1. Business Process Mapping University of Colorado © Grant Thornton LLP. All rights reserved.
- 2. Why Model Processes? • Understand and analyze current way of working • Redesign and improve • Use model as a way to implement a standard way of working • Train new employees • Communicate with other groups and external entities © Grant Thornton LLP. All rights reserved.
- 3. Process Modeling Standards The Business Process Management Initiative (BPMI) has developed a standard Business Process Modeling Notation (BPMN). • The primary goal: – provide a notation that is readily understandable by all business users, • from the business analysts that create the initial drafts of the processes, • to the technical developers responsible for implementing the technology that will perform those processes, and finally, • to the business people who will manage and monitor those processes. © Grant Thornton LLP. All rights reserved.
- 4. Basic Process Components Processes are: A set of Activities and Tasks, which are performed by Participants in Roles, organized in a particular Sequence, directed and measured by Time and Events / Triggers © Grant Thornton LLP. All rights reserved. Participants People or systems that provide input to, or perform work steps within a process Activities / Tasks A single unit of work, can be performed by a person or system Roles A layer of abstraction that creates the link between participants and activities / tasks Events / Triggers Occurrences that cause a process to start, direct a process sequence, or cause a process to end Time Average or desired durations for work items Sequence The logical order in which work steps are performed
- 5. Basic Process Components • In order to prevent the need for a VERY large sheet of paper, we create a process hierarchy that allows us to compartmentalize and focus on specific process segments • Our process hierarchy will be the following: • Cycle • Process • Subprocess • Activity • Task © Grant Thornton LLP. All rights reserved.
- 6. Basic Process Components • A basic set of symbols have been built into the Visio template – These symbols are compliant with the Business Process Modeling Notation (BPMN) standard, managed and supported by the Object Management Group © Grant Thornton LLP. All rights reserved. Sub-Process Activity / Task Conditional Split / This is an annotation symbol. Join Unconditional Split / Join Start Event Intermediate Event (Label outside symbol) Time Event (Label outside symbol) Message Event (Label outside symbol) End Event Data Object (Invoice, Order, etc.) Off-page connector
- 7. Swimlanes • Swimlanes provide a means to show who is responsible for specific work • Events and controls may appear in any swimlane © Grant Thornton LLP. All rights reserved. Cycle - Process Function / Role Function / Role Function / Role Condition Start Join End
- 8. Visio Template Overview © Grant Thornton LLP. All rights reserved.
- 9. Example Quoting Process © Grant Thornton LLP. All rights reserved.
- 10. Questions? © Grant Thornton LLP. All rights reserved.